quantum stuck tape

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*6-66736-02* Document 6-66736-02 Rev A, April 2010 1 Quantum SuperLoader 3: Lodged Tape Removal Instructions Introduction 3 Troubleshooting 3 Tape Removal Without Removing the Top Cover 6 Manual Magazine Ejection ....................................................................................... 6 Tape Removal With Removing the Top Cover 9 Removing Lodged Tape from Turntable.............................................................. 15

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Quantum Stuck Tape

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Page 1: Quantum Stuck Tape

Quantum SuperLoader 3:Lodged Tape Removal

Instructions

Introduction 3

Troubleshooting 3

Tape Removal Without Removing the Top Cover 6

Manual Magazine Ejection .......................................................................................6

Tape Removal With Removing the Top Cover 9

Removing Lodged Tape from Turntable..............................................................15

*6-66736-02*Document 6-66736-02 Rev A, April 2010 1

Page 2: Quantum Stuck Tape

Quantum SuperLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

Made in the USA.Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice.

COPYRIGHT STATEMENT© Copyright 2009 by Quantum Corporation. All rights reserved.Your right to copy this document is limited by copyright law. Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.

TRADEMARK STATEMENTCapacity on Demand (CoD), Crosslink Mechanism, DLT, DLTSage, DLTtape, Super DLTtape, Performance on Demand, (PoD), PRISM, PRISM Storage Architecture logo, SiteCare, StackLink, StorageCare, SuperLoader, and ValueLoader are all trademarks of Quantum Corporation. Quantum, the Quantum logo, and the DLTtape logo are all registered trademarks of Quantum Corporation.Other trademarks may be mentioned herein which belong to other companies.

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Page 3: Quantum Stuck Tape

Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev A

April 2010

Introduction 0

In most cases, if the tape cartridge becomes lodged within the SuperLoader 3, it can be removed by power cycling the autoloader (see Initial Troubleshooting Procedure Steps outlined below). This document is divided into the following sections:

• Troubleshooting

• Tape Removal Without Removing the Top Cover

• Tape Removal With Removing the Top Cover

Troubleshooting 0

Use the following steps when troubleshooting a lodged tape in a SuperLoader 3:

1 Power cycle the unit using the power switch located at the rear of the system. Wait at least 10 seconds after power down before powering up the unit.

The Operator Control Panel (OCP) on the front of the unit will display the following status (see figure 1).

Figure 1 OCP, Initializing

While the system is running this sequence, several clicking sounds will be heard while the system attempts to rotate the Turntable mechanism. Commands can not be entered through the OCP until this Initialization completes. This process can take up to 10 minutes.

The system will attempt to adjust and move the stuck tape. After a period of time the noise should stop and the OCP will display the following (see figure 2).

Introduction 3

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

Figure 2 OCP, Unknown Error

2 Press the Escape button on the Front Panel and the OCP will display the following (see figure 3).

Figure 3 OCP, System Error Type (AE)

An unknown tape location at this point would preclude entering a Move command through the OCP.

3 Power cycle the unit using the power switch located at the rear of the system for a second time. Wait at least 10 seconds after power down before powering up the unit.

The OCP displays the following status (see figure 4).

4 Troubleshooting

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev A

April 2010

Figure 4 OCP, Initializing

With the earlier adjustment movement of the tape, the Turntable may or may not rotate freely. Next, the system will attempt to rotate the Magazine. This process can take up to 10 minutes.

If successful, the OCP will display the following (see figure 5).

Figure 5 OCP, System Ready

The OCP can now be used to control movement of the tape and other normal product operation.

In the event the system does not come ready, proceed as follows (see procedures outlined below).

Troubleshooting 5

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

Tape Removal Without Removing the Top Cover 0

The following sections have been structured to perform the simplest to most complex tape removal steps as needed to remove the stuck tape. This set of operations will involve removal of magazine(s) and/or the magazine blank with manual rotation of the picker possible.

1 Power down the system using the power switch located at the rear of the system.

2 Inspect for tape location by opening the mail slot door by gently pulling the bottom of the door towards the front of the unit. Determine where the subject tape is located. The tape could be in the picker, the magazine, stuck between the magazine and the picker, stuck between the picker and the tape drive or in the tape drive.

3 If the unit contains a magazine blank (typically on the right side of the unit) gently remove the blank by pulling on the handle.

4 Remove the magazine(s) left and/or right.

Manual Magazine Ejection 0

To manually eject the magazine:

1 Slide a plastic card on the front inside edge of the magazine between the magazine and the front panel (see figure 6). At the bottom of the slot is a latch that must be pushed out of the way to manually eject the magazine (see figure 7). The card must be inserted approximately 3 inches (75 millimeters) to release the magazine latch. After releasing the latch, use the handle to remove the magazine.

Figure 6 Manually Ejecting the Magazine

6 Tape Removal Without Removing the Top Cover

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev A

April 2010

Figure 7 Inserting the Card to Release the Latch (Right Magazine Removed for Clarity)

2 If a second magazine is present, insert the card into the slot on the opposite side to release it (the magazine gear can only be engaged in one magazine at a time).

The left and right magazine cavities should now be empty.

If the card will not go in past 1 ½ inches, the magazine gear is probably blocking access to the latch. The gear can be moved out of the magazine by rotating the picker (can be viewed through the empty cavity).

Figure 8 Barcode Reader Ribbon Cable

Caution: When rotating the picker manually, be careful not to tear or disconnect the flex circuit ribbon cable of the bar code reader (see figure 8 and figure 9)

Card Latch Cavity

Ribbon cable

Tape Removal Without Removing the Top Cover 7

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

Figure 9 Right Magazine, Magazine/Blank Removed

3 Using a flashlight (or similar light source), inspect the picker viewed through the cavity (see figure 9). Determine if a tape can be seen via inspection. If the tape is in the picker, the picker can be rotated using your hand.

4 Rotate the picker in clock-wise (viewed from the top of the unit) direction to disengage the left magazine drive gears or rotate the picker in the counter clock-wise direction to disengage the right magazine drive gears (see figure 10). A rotation of 90 degrees could be required to disengage the gear.

Figure 10 Right Magazine, Drive Gear

5 Attempt to push/pull the tape out if possible. Several push/pull attempts and picker rotations may be required to remove the tape.

Drive gear

8 Tape Removal Without Removing the Top Cover

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev A

April 2010

If the tape is successfully removed, reinstall the magazine or magazines into the unit and power up the unit. Normal operation of the unit should occur.

The SuperLoader 3 Lodged Tape Removal procedure was written where the primary concern has been to obtain the end user tape for retention at the user site. If successful removal of the tape has not occurred and the tape does not contain sensitive data, it is best to return the unit for service.

Tape Removal With Removing the Top Cover 0

The purpose of top cover removal is to allow a user to retain tape(s). All side rails and other rail attachments must be removed prior to removing the cover.

1 Ensure that the power is off and/or disconnected. Take proper ESD precautions.

2 If the autoloader is in a rack, follow the instructions in the Rail Installation and Rack Mounting Instructions.

3 Remove both side rails (if applicable) by removing the outside nuts from 6 mounting bolts (3x per side, use a 5/16 in. nut driver or socket). (see figure 11).

Figure 11 Removing the Side Rails

4 Remove both rack mount brackets from the sides of unit (4 T8 Torx screws on each bracket). (see figure 12).

Outside nuts

Tape Removal With Removing the Top Cover 9

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

Figure 12 Removing the Rack Mounting Brackets

5 Remove the magazines/blanks. Refer to document entitled Quantum Superloader 3: Lodged Tape Removal Instructions (6-66736-01) for magazine and/or blank removal.

6 Push the loose bolts to the inside magazine cavity if possible.

7 Remove the rail mounting bolts from inside the magazine cavity. If one magazine could not be manually ejected and rail bolts (3x) are still present this condition will not prevent removal of the top cover.

8 Remove a total of 18 screws from the cover:

• Top cover (figure 13)

• Side cover, left and right (figure 14)

• Back cover (figure 15)

Note: Other side rail designs exist and are likely utilized on autoloader units. The example above is intended to display one method of removal. Perform similarly for the side rails attached in your specific application.

Caution: The top cover edges are sharp. Use caution when handling.

T8 Torx screws (x 4)

Rack mounting bracket

10 Tape Removal With Removing the Top Cover

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev A

April 2010

Figure 13 Removing the the Top Cover Screws

Figure 14 Removing the Side Cover Screws (Left and Right)

Figure 15 Removing the Back Cover Screws

T8 Torx screws (x 2)

T8 Torx screws (x 4)

T10 Torx screws (x 4)

T8 Torx screws (right side shown)

T8 Torx screws (x 2)

Tape Removal With Removing the Top Cover 11

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

9 Grasp the lower front corner of the top cover opposite the side that may still have rail mounting bolts in place (see figure 16). Pull slightly outward to disengage the top cover from the chassis base. Simultaneously, lift the rear corner out and up until the cover is loose and can be removed as shown in figure 17.

Figure 16 Disengaging the Top Cover

10 The top cover removal can also be accomplished by lifting the opposite side of top cover after all screws are removed from the top cover.

Caution: The top cover edges are sharp. Use caution when handling.

12 Tape Removal With Removing the Top Cover

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev A

April 2010

Figure 17 Disengaging the Top Cover

Tape Removal With Removing the Top Cover 13

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

11 Using your index finger on each side of the bezel, depress the bezel tab (2x) releasing the bezel from the unit (see figure 18).

Figure 18 Releasing the Front Bezel

12 Move the two swing arms located on the gear shaft to the up position (see figure 19).

Figure 19 Moving the Swing Arms to the Up Position

Swing arms

Home position

14 Tape Removal With Removing the Top Cover

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev A

April 2010

13 Then rotate the turntable manually to Drive Home position as shown figure 19.

Removing Lodged Tape from Turntable 0

To remove the lodged tape from the turntable:

1 Remove the turntable cover by removing three Torx T10 screws holding the turntable cover (see figure 20).

Figure 20 Removing the Turntable Cover

2 Once the turntable top is removed, the lodged tape inside the turntable is exposed and can be easily lifted and removed (see figure 21).

Note: If any magazine(s) still need to be removed carefully rotate the turntable to disengage the magazine drive gear. Rotate turntable to orientation shown in figure 19. The screws on turntable top should be aligned as shown. Use shim to release the magazine latch and carefully, slide magazine out.

T10 screws

Do NOT adjust this screw

Tape Removal With Removing the Top Cover 15

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Quantum SuplerLoader 3: Lodged Tape Removal InstructionsDocument 6-66736-02 Rev AApril 2010

Figure 21 Removing the Lodged Tape

Once all tapes have been removed from the unit (magazine(s) or turntable), reassemble the unit as best as possible and send for service/repair.

16 Tape Removal With Removing the Top Cover