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QUEENSLAND TOURISM INDUSTRY COUNCIL Employee

Network PRESENTATION

“The future of Indigenous Employment - Leaders Leading the next generation”

Pullmans Palm Cove the Sea Temple & Resort

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“Life is a journey not a destination…”

Began my business degree at James Cook University 2009Changed from BACHELOR of Commerce into BACHELOR of Tourism Management and

Marketing after commencing work at two Accor Properties “IBIS & GRAND MERCURE TOWNSVILLE” more suited to my personality

Worked as a room attendant and progressed skills to mini-bar (RSA certificate)

Accor valued and respected my career potential they supported my university commitments

Expanded skills into front office, reservations, conferencing, food and beverage, account management and revenue

Accor has there very own indigenous pathways program

CAREER PATHWAYS

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PULLMAN PALM COVE SEA TEMPLE RESORT & SPA

Provides me with benefits of up to 70% off staff discount under Accorhotels

Bienvenue card used for food & beverage discounts

1x complimentary nights accommodation & breakfast annually

Or $80 complimentary dinner voucher for x2

Staff specials within the resort (up to 50% on SPA treatments)

MY EMPLOYER

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CAREER TRACKERS INTERNSHIP

ACCOR CORPORATE OFFICE - ANGEL PLACE SYDNEY

Broaden leadership skills embraced diversity, problem solving, decision making and planning innovation

Business Communication – Engage with HR team to experience work on key projects within the Sales & Marketing team

Personal Effectiveness Skills – professional self-awareness, building stakeholder relationships, interpersonal skills

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PULLMAN PALM COVE TEAM

SUPPORTIVE TEAM

Work closely with several departments

Food & beverage teamConference Events Executive

(Weddings)Housekeeping teamMaintenance teamFront & back office teamKitchen staffRevenue and reservationsNight Audit teamAccounts and finance team

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GUEST SERVICES AGENT

POSITION & CURRENT ROLE

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THANK-YOU!Rhonda, Wayne, Penny, Willie - QTIC & all others involved