question 1 - files.transtutors.com€¦ · web viewcompeting on cost and being the low-cost...
TRANSCRIPT
Question 1
Question 1
1.
Competing on cost and being the low-cost producer is a guarantee of profitability and success.
Answer
True
False
2 points
Question 2
1.
There are two characteristics of a product/service that define quality: design quality and process quality.
Answer
True
False
2 points
Question 3
1.
An order winner is the minimum requirement necessary to enter the market with a product or service.
Answer
True
False
2 points
Question 4
1.
Choosing a target market to serve may lead to turning away business or ruling out a market segment that would be unprofitable or too hard to serve given the firm's capabilities.
Answer
True
False
2 points
Question 5
1.
Operations strategy in service firms is generally inseparable from the overall corporate strategy.
Answer
True
False
2 points
Question 6
1.
Productivity is a measure of how well a country, industry, or business unit is using its resources.
Answer
True
False
2 points
Question 7
1.
To increase productivity, we want to make the ratio of inputs to outputs as large as practical.
Answer
True
False
2 points
Question 8
1.
Partial measures of productivity give managers information in familiar units, allowing them to easily relate these measures to the actual operations.
Answer
True
False
2 points
Question 9
1.
Developing new products and getting them to market quickly is the challenge facing most manufacturers.
Answer
True
False
2 points
Question 10
1.
Contract manufacturers specialize in manufacturing products for other companies.
Answer
True
False
2 points
Question 11
1.
The product design process does not differ based on the industry.
Answer
True
False
2 points
Question 12
1.
A company’s core competency is the one thing that it does better than its competitors.
Answer
True
False
2 points
Question 13
1.
The goal is to have a core competency that yields a short term competitive advantage to the company.
Answer
True
False
2 points
Question 14
1.
In a fully vertically integrated firm, all activities from the design to the fabrication of the individual parts are outsourced.
Answer
True
False
2 points
Question 15
1.
Many of the tasks in the product development process involve intellectual rather than physical activities.
Answer
True
False
2 points
Question 16
1.
The conclusion of the product development process is the product launch, at which time the product becomes available for purchase in the marketplace.
Answer
True
False
2 points
Question 17
1.
The concepts and tools of OM are widely used in managing other functions of a business.
Answer
True
False
2 points
Question 18
1.
Operational planning and control decisions are short-term and narrow.
Answer
True
False
2 points
Question 19
1.
In services, the shop floor may be called the front office, dining area, operating room, or passenger cabin, depending on the industry.
Answer
True
False
2 points
Question 20
1.
Frederick W. Taylor developed scientific management.
Answer
True
False
2 points
Question 21
1.
The goal of just-in-time production is to achieve low-volume production using minimal inventories of parts that arrive at the workstation just as they are needed.
Answer
True
False
2 points
Question 22
1.
ISO 9000 certification standards play a major role in setting quality standards for global manufacturers.
Answer
True
False
2 points
Question 23
1.
The quality gurus include W. Edwards Deming, Joseph M. Juran, and Philip Crosby.
Answer
True
False
2 points
Question 24
1.
Optimizing global supplier, production, and distribution networks are not an issue facing OM executives today.
Answer
True
False
2 points
Question 25
1.
The goal of the firm, according to Goldratt, is to maximize efficiencies in the plant.
Answer
True
False
2 points
Question 26
1.
Value added services include all of the following except:
Answer
Information
Problem solving
Sales support
Scientific management
4 points
Question 27
1.
Management decisions within the operations function are:
Answer
Long-term decisions
Intermediate-term decisions
Short-term decisions
All of the above
4 points
Question 28
1.
All of the following describe services, except:
Answer
They are tangible.
Direct customer involvement is essential.
Location of the facility is critical.
Customers are part of the production process.
4 points
Question 29
1.
Co-workers of Frederick W. Taylor in scientific management included all of the following except:
Answer
Henry L. Gantt
Joseph M. Juran
Frank Gilbreth
Lillian Gilbreth
4 points
Question 30
1.
The acronym for the term that describes a program that aggressively seeks to eliminate causes of production defects and a cornerstone of many manufacturers' production practices is:
Answer
JIT
FMS
TQC
SAP
4 points
Question 31
1.
A major dimension that forms the competitive position of the company includes which of the following:
Answer
Organization
Planning
Controlling
Flexibility
4 points
Question 32
1.
All firms in the highly competitive soft drink industry must have a readily available, good tasting product as judged by consumers. To differentiate themselves from the other competitors, the manufacturers must use extensive promotion and sponsorship of event. In this industry product availability and quality taste is:
Answer
An order winner
A qualifier
A world-class manufacturer
A plant-within-a plant
4 points
Question 33
1.
Which of the following is the first step in developing priorities when crafting a manufacturing strategy?
Answer
Determine the order winners and qualifiers for each group.
Segment the market according to the product group.
Identify the product requirements, demand patterns, and profit margins of each group.
Convert order winners into specific performance requirements.
4 points
Question 34
1.
Special services that are provided to augment the sale of manufactured products can include which of the following:
Answer
Technical liaison and support
Meeting a launch date
Supplier after-sale support
Other factors like colors, size, weight, and product mix options
All of the above
4 points
Question 35
1.
Your boss asks you to define the process structure life cycle stage of your business. You work in the fertilizer manufacturing industry at DuPont, so you reply that you business is in the following stage:
Answer
Job Shop
Batch Shop
Assembly Line
Continuous Flow
4 points
Question 36
1.
The Japanese word for waste is:
Answer
Madone
Miso
Mudare
Muda
4 points
Question 37
1.
This Japanese automaker was first credited with the introduction of Lean Manufacturing techniques to its industry:
Answer
Honda
Toyota
Nissan
Datsun
4 points
Question 38
1.
The Japanese phrase kaizen stands for:
Answer
Continuous Processing
Continuous Development
Constant Reevaluation
Continuous Improvement
4 points
Question 39
1.
Which of the following is Goldratt’s Operational Measurement that is used to evaluate the firm’s ability to make money:
Answer
Throughput
Operating Expense
Inventory
All of the above
None of the above
4 points
Question 40
1.
This phenomenon occurs when the limited capacity of a process causes work to pile up or become unevenly distributed in the flow of a process:
Answer
Starving
Blocking
Bottleneck
Buffering
4 points
Question 41
1.
What does the term ‘poka-yoke’ mean?
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 42
1.
What is the difference between Operations Management and Operations Strategy?
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 43
1.
Can a factory be fast, dependable, flexible, produce high-quality products, and still provide poor service from a customer’s perspective?
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 44
1.
Can a factory be fast, dependable, flexible, produce high-quality products, and still provide poor service from a customer’s perspective?
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 45
1.
What does DMAIC stand for?
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 46
1.
Name each of the 5S’s.
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 47
1.
Define Cycle Time
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 48
1.
Define Throughput
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 49
1.
Define Efficiency
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 50
1.
There are 5 focusing steps when using the Theory of Constraints – name and give a short definition of each step.
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
5 points
Question 51
1.
Throughout the course we have focused on three separate and distinct process improvement programs – Six Sigma, Lean Manufacturing and the Theory of Constraints. Each one of these theories has advantages – and disadvantages – depending on the industry where the theory is applied.
Discuss below and compare the three systems above. In your discussion, illustrate the fundamental beliefs of each system for the following:
· Application (how the theory is applied)
· Tools used
· Its major Focus
· Its view of Waste.
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
40 points
Question 52
1.
You just received a call from the law firm Pratt, Essex and DuPont. Unbeknownst to you, your great Aunt Irene recently passed away. Knowing that you were a student in Operations Management at Wilmington University, Aunt Irene decided to leave you her interests in a business she purchased a few years back with the hope that you could turn it around and make your own fortune with it.
Your new business is Kristen’s Cookies, Inc (KCI). Aunt Irene bought the business from an industrious young student, Kristen McGee (herself a Wilmington College student at the time) who ran a cookie business from her dorm room with her roommate each semester. Kristen found some investors after graduation and took her cottage-business and turned it into a nationwide cookie superpower. Kristen’s Cookies are now found for sale in most major supermarkets and retail outlets across the USA. When an article appeared in FAST COMPANY magazine about the success of KCI, Aunt Irene pounced on the opportunity to get in on the ground floor and bought controlling interest of the business from Kristen McGee for $25 million.
The business flourished for many years but as of late has run into some problems. It seems that orders from the factory are always late. Supermarkets and retailers, such as Wal-Mart and Target, are constantly complaining about late deliveries and the high number of products on backorder. On your first visit to the plant, you see a simple system in place to make cookies in very large batches. While most stages of the process seem to flow smoothly, it seems that the baking process is quite slow. In fact, you notice that while a high speed mixing station was added 5 years ago and a new and automated packaging system added just last spring, the baking system itself was quite old and limited in its capabilities.
With a little bit of background and experience in Operations Management, you decide to map this system out in an attempt to get a better feel for what is actually happening. In doing a little homework on the system you come up with the following data:
Work Center Cycle Time
High-Speed Mixer 3 minutes
Prep Area 1 minute
Baking Oven 8 minutes
Cooling Area 3 minutes
Packaging Line 2 minutes
Move to Inventory 1 minute
From the data you have collected, determine the following:
Draw a simple diagram depicting the flow of the system.
Determine the Throughput Time for the system?
IS there a bottleneck in the operation? If so, what stage is it? If not, state as such.
Which of the Process Improvement Programs would YOU implement to help the system move along with greater efficiency? What might be a solution that jumps out at you immediately as potential solution? (You may want to draw a second diagram of the system to support your argument).
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
40 points
Question 53
1.
A bicycle manufacturing company, TripleSpoke, has provided to you the following data. Calculate and compare the labor, raw material and supplies and total productivity for 2004 and 2005. What conclusion might your calcualtions lead you to believe about productivity compared between years 2004 and 2005?
2004
2005
Sales
$22,000
$35,000
Labor
$10,000
$15,000
Raw Materials
$ 8,000
$12,500
Capital Equipment
$ 700
$ 1,200
Other
$ 2,200
$ 4,800
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0
30 points
Question 54
1.
We spoke about Six-Sigma in our class and learned that allows managers to measure critical issues by use of a common metric we now know as DPMO, or defects per million opportunities. If the bicycle company above, TripleSpoke, had a requirement within its business to ensure that all custom bicycle orders were processed within 25 days of receipt of order, this metric would be considered, in Six-Sigma terms, to be a critical customer requirement (CCR). TripleSpoke received 1,000 custom bike orders last month. Of those 1,000 orders there were 135 orders that were not delivered on time within the 25-day window. From this data, determine the DPMO for this TripleSpoke CCR.
Answer
Press Tab to enter the content editor. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac).
Font family
Font size
Paragraph
Arial
3 (12pt)
Path: p
Words:0