question a ire on insurance renewal & retention

8/3/2019 Question a Ire on Insurance Renewal & Retention

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A SURVEY ON RENEWAL & RETENTION PROCESS OF NON LIFE

INSURANCE POLICIES OF BAJAJ ALLIANZ

Name of Respondent :

Occupation :

Gender :

Age :

Customer Service Survey

Dear Customer,

Our goal is to provide our customers with the best service possible. Please take a fewminutes to complete the following customer service questionnaire. Your comments will enableus to see how we're doing overall and find out how we can improve.

1. Which type of insurance policy you have with us?

Vechicle Insurance

Roads Insurance

Homes/Buildings Insurance

Goods Insurance

Other if any Specified:……………………………

2. From, How many years you are maintaining your policy with us?

This year only

From last 2-3 years

From last 4-5years

From 5 years and above

3. Did you make any policy before, with any another Insurance Companies?

Yes No

If YES with which Company …………………….

4. What is your Policy time period?

1 year

2 years

3-5 years

Above 5 year

5. What is your type of policy premium?

Quarterly Once

Half yearly Once

Yearly Once

Others :……………………

6. Do you satisfied with our different types of policies?

Yes No Can’t Say



7. How are, our methods of premiums?

Excellent & Easy Installments to pay

Good & Comfortable to pay

Average & Niether dificult are nor easy to pay

Poor & Difficult to pay

8. Did you claim any policy with us till now?

Yes No

If YES Give Your rating on Claim Settlement Services..

1 to 7 (7=very good, 1= very poor)

7 6 5 4 3 2 1

I---------I---------I----------I---------I---------I---------I

9. How do you feel with our various kind of policies and services?

I feel happy

Good

Average

Satisfactory

Poor

10. Do you think to Renewal your policy again?

Yes No Can’t Say

11. If above answer is yes, which factors are affecting more to renewal you policy with

us again? Select the options which are applicable.

Method of Premium

Type of Policy

Claim Settlements

Assurance/Trust

All of the above

Others:……………………

12. If you want to retain your policy what are the main reasons? Select the options

which are applicable.

Method of Premium

Type of Policy

Claim Settlements

Assurance/Trust

All of the above

Others:……………………

13.This question is applicable for who want to retain the policy? What you want from

with us to cancel the retain of policy?

………………………………………………………………………………………………………….....

…………………………………………………………………………………………………………….



14. If you don’t want to renewal policy with us, what is your future plan?

I will take a same policy in another company

I am not interesting to do any policy in future

Can’t Say

15. Do you think any Insurance companies providing better than our policies and

services?

Yes No Can’t say

If YES with which Company …………………….

16. How is the Attitude of Agents?

Friendly

Respectively

Good

Satisfactory

Poor

17. Did Our Agents or Staff approach you within the time on any information or

services related to the policy?

Yes No

Little bit Late Too Late Not at all

responding

18. Is our Agents and Staff are reminding you, after you bought the any policy about

the different types of services which are offering by us?

Yes No Can’t Say

19. Is our agents and staff are to be helpful or knowledgeable to explain about policies

& details of services?

Yes No Can’t Say

20. Which type of services do you expect from us in future?

Better ServiceLow premium policies

Fast Claim Settlements

Others: ……………………

Open-Ended Questions

21What did you like best about our customer service?

22 How could we improve our customer service?

23

Is there a agent or staff person you would like tocommend?

Name: Reason:



24. Based on your overall experience would you make policies again and also would

you recommended to your friends and relatives?

Yes No Can’t Say

25. Give your overall rating?

I feel happy

Good

Average

Satisfactory

Poor

Give your Suggestions:

….………………………………………………………………………………………………………

…..………………………………………………………………………………………………………

…..………………………………………………………………………………………………………

Thank you for providing your valuable time.

question a ire on insurance renewal & retention

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