Question:How can we use thePower of Feedback

to Accelerate Learning?

Pathology Seminar

Presented by Sean E. Mahar

Baystate Health System

Springfield, MA

June 16, 2005

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Answers:• By understanding and applying timely

feedback

• By increasing your confidence that instructions, assignments, suggestions, etc. are grasped by your audience

• By using meaningful documentation that provides useful information for all parties

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First, lets look at feedback

A response ...

A reflection …

A process …

A tool …

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Sonar Radar Echolocation Mirrors Physical Pain Breakdown Lane Pavement Vibration, Deceleration After Applying Breaks A Kind Word (As A Response To An Action) Acoustic High Pitch Sounds from PA system Learning Steering A Bicycle Eating Without Sticking A Fork Into Our Lips (After A

Dental Visit, We May Not Know Where Our Lips Are). Speedometer Grinding Gears On Standard Transmission Burning Sensation When Touching Hot Pan Blisters

Examples

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Communication Model

SENDER/RECEIVER

Encode/Decode

RECEIVER/SENDER

Decode/Encode

Channel PERCEPTION

PERCEPTION

SPONTANEOUS, REAL TIME

FEEDBACK/RESPONSE LOOP

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• Immediate

• Spontaneous

• Naturally Proportional Re-sponse

• Self-Correcting or Self-Amplifying

• Adds Value

FEEDBACK

Not a newly initiated messageNot a performance reviewNot delayed reward or punishment