CONSUMER SURVEY ON TWO-WHEELER PREFERENCE WITH AN INSIGHT TO TVS MOTORS LIMITEDNAME OF RESPONDENT :ADDRESS :MOBILE NO. :E-MAIL :

1. Name :2. Sex :3. Age ( ) below25 ( ) 25-30 ( ) 30-35 ( ) above354. Educational Qualification:( ) Illiterate ( ) Secondary level ( ) Diploma ( ) Graduate5. Occupation:( ) farmer ( ) business man ( ) Govt. Private& Employee ( ) others6. Monthly Income: ( ) below Rs5000 ( ) Rs.5000-10000 ( ) 10000-15000 ( ) 15001above7. Which type of two-wheeler vehicle do you have at present? ( ) scooter ( ) motor bike ( ) moped ( ) Electric scooter8. How many years have you been using it? ( ) 2Years ( ) 2-4Years ( ) 4-6Years ( ) above 6Years

9. Who influences to purchase the vehicle?( ) Family members ( ) Friends ( ) Relatives ( ) Sales peoples10. Was it a brand new or a second hand purchase?( ) New ( ) second hand11. Where do you go for servicing?( ) authorized dealer ( ) local mechanic12. While servicing what are the issues that u keep facing?( ) poor customer response ( ) improper servicing ( ) malpractices ( ) delay in delivery 13. How frequently do you get your vehicle serviced?( ) monthly ( ) once in two months ( ) when a problem breaks14. Have you approached your main company for any disputes?( ) yes ( ) no15. If yes how did u approach? ( ) e-mail ( ) toll free ( ) consumer court16. Was the problem resolved satisfactorily by them? ( ) yes ( ) no

PLEASE SPECIFY LEVELS OF SATISFACTION WITH YOUR PRESENT VEHICLEQ. NoParticularHighly SatisfactionSatisfactionNeither satisfaction Nor DissatisfactionDissatisfactionHighly Dissatisfaction

1Cost of Vehicles

2Brand Name

3Fuel Consumption

4Break

5Resale Value

6Color

7Advertisement

8Credit Facility

9Style

10Maintenance Cost

11Available of Spare

12Available of Service

1. Are you looking to buy a new vehicle in near future? ( ) yes ( ) no ( ) depends2. If yes then how do you feel about TVS MOTORS LIMITED?( ) Good ( ) Great ( ) would try3. Which type of vehicle are you looking to buy? ( ) scooter ( ) motor bike ( ) moped4. Have you heard of the TVS showroom (bhrugav motors) at mehdipatanam?( ) Yes ( ) No5. When can you make a visit to it?( ) very soon ( ) on my next purchase ( ) cant say