questionnaire data for analysis
TRANSCRIPT
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8/2/2019 Questionnaire Data for Analysis
1/44
Male Female
107 43
0
20
40
60
80
100
120
M
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2/44
ale Female
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3/44
Student Business Service Housewife
47 29 54 20
0
10
20
30
40
50
60
Student
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4/44
Business Service Housewife
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5/44
Yes No
145 5
0
20
40
60
80
100
120
140
160
Yes
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6/44
No
14
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7/44
Yes No
142 8
0
20
40
60
80
100
120
140
160
Yes
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8/44
No
38
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9/44
Yes No
97 53
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8/2/2019 Questionnaire Data for Analysis
10/44
Yes
No
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Unnecessary charges deducted/ Hidden costs High transaction costs Not safe enough
12 20 16
0
5
10
15
20
25
Unnecessary chargesdeducted/ Hidden
costs
High transactioncosts
Not safe enough Timc
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Time consuming in completing a transaction
5
e consuming inompleting a
transaction
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Internet Banking ATM Mobile Banking oing to the bank personally
34 73 43
0
10
20
30
40
50
60
70
80
Internet Banking ATM
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14/44
Mobile Banking Going to the bank
personally
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15/44
Yes Maybe No
48 77 25
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16/44
Yes
Maybe
No
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17/44
Very Satisfied Satisfied Neutral Dissatisfie Very
28 51 18 1 1
0
10
20
30
40
50
60
Very Satisfied Satisfied
7
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18/44
Neutral Dissatisfied Very Dissatisfied
6
2
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19/44
All services offered 6
User friendly 4
Safe 15
Time Saving 42
Convenient 30
0
All services offered
User friendly
Safe
Time Saving
Convenient
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5 10 15 20 25 30 35 40 45
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8/2/2019 Questionnaire Data for Analysis
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R1 R2 R3 R4 R5 R6 R7
Balance Enquiry 1 1 2 1 1 2 1
Fund Transfer 5 2 4 3 5 1 5
Bill Payment 3 4 3 2 3 3 3
Other Services 4 5 5 5 4 5 4
Mobile/DTH Recharge 2 3 1 4 2 4 2
Balance Enquiry 117
Fund Transfer 368
Bill Payment 259
Other Services 441
Mobile/DTH Recharge 270
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R8 R9 R10 R11 R12 R13 R14 R15 R16
2 1 1 1 1 1 1 1 2
5 5 5 4 2 5 5 2 3
1 3 4 2 3 3 2 4 1
4 4 3 5 5 4 4 5 5
3 2 2 3 4 2 3 3 4
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R17 R18 R19 R20 R21 R22 R23 R24 R25
1 1 2 1 1 1 1 1 1
5 3 1 5 4 4 4 4 5
2 2 3 3 2 3 2 3 3
4 5 5 4 5 5 5 5 4
3 4 4 2 3 2 3 2 2
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R26 R27 R28 R29 R30 R31 R32 R33 R34
1 2 1 1 2 1 2 1 1
2 4 3 5 1 5 5 5 5
4 3 2 3 3 3 1 3 4
5 5 5 4 5 4 4 4 3
3 1 4 2 4 2 3 2 2
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R35 R36 R37 R38 R39 R40 R41 R42 R43
1 1 1 1 1 2 1 1 2
4 2 5 5 2 3 5 3 1
2 3 3 2 4 1 2 2 3
5 5 4 4 5 5 4 5 5
3 4 2 3 3 4 3 4 4
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R44 R45 R46 R47 R48 R49 R50 R51 R52
1 1 1 1 1 1 1 2 1
5 4 4 4 4 5 2 4 3
3 2 3 2 3 3 4 3 2
4 5 5 5 5 4 5 5 5
2 3 2 3 2 2 3 1 4
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R53 R54 R55 R56 R57 R58 R59 R60 R61
1 2 1 2 1 1 1 1 1
5 1 5 5 5 5 4 2 5
3 3 3 1 3 4 2 3 3
4 5 4 4 4 3 5 5 4
2 4 2 3 2 2 3 4 2
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R62 R63 R64 R65 R66 R67 R68 R69 R70
1 1 2 1 1 2 1 1 1
5 2 3 5 3 1 5 4 4
2 4 1 2 2 3 3 2 3
4 5 5 4 5 5 4 5 5
3 3 4 3 4 4 2 3 2
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R71 R72 R73 R74 R75 R76 R77 R78 R79
1 1 1 1 2 1 1 2 1
4 4 5 2 4 3 5 1 5
2 3 3 4 3 2 3 3 3
5 5 4 5 5 5 4 5 4
3 2 2 3 1 4 2 4 2
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R80 R81 R82 R83 R84 R85 R86 R87 R88
2 1 1 1 1 1 1 1 2
5 5 5 4 2 5 5 2 3
1 3 4 2 3 3 2 4 1
4 4 3 5 5 4 4 5 5
3 2 2 3 4 2 3 3 4
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8/2/2019 Questionnaire Data for Analysis
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R89 R90 R91 R92 R93 R94 R95 R96 R97
1 1 2 1 1 1 1 1 1
5 3 1 5 4 4 4 4 4
2 2 3 3 2 3 2 3 3
4 5 5 4 5 5 5 5 5
3 4 4 2 3 2 3 2 2
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Total
117
368
259
441
270
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R1 R2 R3 R4 R5
Unnecessary charges deducted/ Hidden costs 4 2 1 1 3
Hi h transaction costs 3 3 2 2 4
Not safe enough 2 4 3 3 1
Time consuming in completing a transaction 1 1 4 4 2
Unnecessary charges deducted/ Hidden costs 246
High transaction costs 311
Not safe enough 252
Time consuming in completing a transaction 161
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R6 R7 R8 R9 R10 R11 R12 R13 R14
3 4 4 2 2 4 2 1 3
4 3 3 3 4 3 3 4 2
2 2 1 4 3 1 4 3 4
1 1 2 1 1 2 1 2 1
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R15 R16 R17 R18 R19 R20 R21 R22 R23
4 1 3 4 2 2 1 3 3
3 4 4 3 3 3 3 4 4
2 3 2 1 4 4 4 2 2
1 2 1 2 1 1 2 1 1
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R24 R25 R26 R27 R28 R29 R30 R31 R32
2 4 2 1 1 3 3 4 4
3 3 3 2 2 4 4 3 3
1 2 4 3 3 1 2 2 1
4 1 1 4 4 2 1 1 2
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R33 R34 R35 R36 R37 R38 R39 R40 R41
2 2 4 2 1 3 4 1 3
3 4 3 3 4 2 3 4 4
4 3 1 4 3 4 2 3 2
1 1 2 1 2 1 1 2 1
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R42 R43 R44 R45 R46 R47 R48 R49 R50
4 2 2 1 3 3 2 4 2
3 3 3 3 4 4 3 3 3
1 4 4 4 2 2 1 2 4
2 1 1 2 1 1 4 1 1
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R51 R52 R53 R54 R55 R56 R57 R58 R59
1 1 3 3 4 4 2 2 4
2 2 4 4 3 3 3 4 3
3 3 1 2 2 1 4 3 1
4 4 2 1 1 2 1 1 2
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R60 R61 R62 R63 R64 R65 R66 R67 R68
2 1 3 4 1 3 4 2 2
3 4 2 3 4 4 3 3 3
4 3 4 2 3 2 1 4 4
1 2 1 1 2 1 2 1 1
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R69 R70 R71 R72 R73 R74 R75 R76 R77
1 3 3 2 4 2 1 1 3
3 4 4 3 3 3 2 2 4
4 2 2 1 2 4 3 3 1
2 1 1 4 1 1 4 4 2
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R78 R79 R80 R81 R82 R83 R84 R85 R86
3 4 4 2 2 4 2 1 3
4 3 3 3 4 3 3 4 2
2 2 1 4 3 1 4 3 4
1 1 2 1 1 2 1 2 1
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R87 R88 R89 R90 R91 R92 R93 R94 R95
4 1 3 4 2 2 1 3 3
3 4 4 3 3 3 3 4 4
2 3 2 1 4 4 4 2 2
1 2 1 2 1 1 2 1 1
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R96 R97 Total
2 2 246
3 3 311
1 4 252
4 1 161