7/27/2019 Questionnaire hero moto corp

1/1

QUESTIONNAIRE

I am a student of TECNIA INSTITUTE OF ADVANCED STUDIES affiliated to GGSIP

UNIVERSITY and presently doing summer training project on CUSTOMERS

SATISFACTION IN CONTEXT WITH HERO MOTOCORP LTD

I request you to kindly fill the questionnaire.

NAME : DOB :

ADDRESS : Phn NO :

1. Do you have a bike?

( ) Yes ( ) No

2. Do you know about Hero Motocorp Ltd?

( ) Yes ( ) No

3. Which company bike do you have?

( ) Hero Motocorp Ltd ( ) Bajaj ( ) TVS ( ) Yamah

4. Which features do you consider while purchasing a bike?

( ) Brand ( ) Mileage ( ) Comfort ( ) Designing

5. Were you attended prompty when you came to hero showroom?

( ) Yes ( ) No ( ) Not fully

6. Which marketing scheme of the Hero attracts you the most?

( ) Special offers ( ) Cash discounts ( ) Festival gifts ( ) Others

7. Which feature of the Hero bike attracts you the most?

( ) Designing ( ) Fuel efficiency ( ) Price ( ) Low maintainance

8. How do you rate the Pre sale service provided by Hero?

( ) Excellent ( ) Good ( ) Average ( ) Bad ( ) Poor

9. How would you rate the after sale services of Hero Motocorp Ltd?

( ) Excellent ( ) Good ( ) Average ( ) Poor

10. How is the availability of spare parts of the Hero Motocorp Ltd?

( ) Easily availabe ( ) Hardly available ( ) Not available

11. Will you recommend the products and services of Hero Motocorp Ltd to your friend?

( ) Yes ( ) No ( ) Somewhat