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7/31/2019 Questionniare Type

1/5

Name of the staff member_______________________________

Age __________________

Name of organization _____________________________

Designation ___________

Q1. How long you are attached with this organization?

1. Less than 1years2. 1 year 3. 1- 3 year

4. 4-5 year

5. More than 5 year

Q2. How will rate your salary per annum on the scale of 10?

1. 0-2

2. 3-53. 6-8

4. 8-95. 10

Q3. How is your colleagues behavior towards you?

1. We are friends

2. We are like a family3. Just colleagues

4. The relation is bitter

5. Not so good

Q4. Do you get enough exposures and opportunities from your job?

1. Yes, definitely there are lots of exposures as well as opportunities.

2. Sometime

3. It depends , not always

4. Never, the opportunity and exposures both are nil


2/5

Q5. How many promotions you have received till date?

1. Yet to get one as I am a fresher

2. More than 33. Less than 3

4. Not even one though I am turning out experienced

Q6. How will you rate the satisfaction of your seniors towards your work?

1. It is outstanding, they are highly satisfied with my performance

2. Good as they seems to be satisfied3. They are not at all satisfied as I always get warning notes

Q7. How much you will rate your satisfaction level on the scale of 10?

1. 0-2

2. 3-53. 5-8

4. 9-10


3/5

Services Provided

5 4 3 2 1

Services / Products were well explained.

Service is always provided in a timely manner.

Staff members are helpful.

Staff Member

5 4 3 2 1

Took time to understand my needs.

Explained the products well.

The information given was clear and easy to understand.

The information given was clear and easy to understand.

Communications and After-Care

5 4 3 2 1

Letters and Brochures are easy to understand.

I am kept up to date with the status of my accounts.

My queries are attended promptly and response is received to my

satisfaction.

Sl. No. Services Ratings1. Cleanliness, Layout, Access to the entrance, Visibility of Signboards


4/5

V. Good Good Average Poor2. Space available for sitting / waiting / writing V. Good Good Average Poor3. Easy availability of loose pay-in-slips, V. Good Good Average Poorwithdrawal slips, DDs / TTs forms & challans etc.4. Availability of services of staff members : V. Good Good Average Poor

a) For any enquiryb) Listening to your problems V. Good Good Average Poorc) Guidelines for various deposit schemes, their V. Good Good Average Pooradvantagesd) For procuring publicity related materials V. Good Good Average Poor5. General behaviour of the members of staff V. Good Good Average Poor6. Availability of services at Computerised V. Good Good Average PoorCounters eg. Knowing the balance, Debit /Creditof instruments etc., and delivery of printed PassBooks / Statements

7. Expert services available in handling of V. Good Good Average Poorimport / export business8. Compliance of standing instructions V. Good Good Average Poor9. Your experience about Locker Service renderedby the branch V. Good Good Average Poor10. Availability of Complaint Register on demand Easily available Not availableon Demand11. Any complaint lodged by you is still to be None Not attended (putredressed. If so please put the date of complaint date of lodgement

lodged with the branch of complaint)


5/5

PART - B - QUANTITATIVE ASPECTSSl. No. Staff initiative to minimise waiting hours ofthe customers at the Counter1. Payment of Cash, Cheques, Demand Drafts within 15 15-30 More thanmts. mts. 30 mts.2. Receipt of Cash in the accounts / purchase of within 15 15-30 More than

DDs and in other accounts mts. mts. 30 mts.3. Delivery of Demand Drafts / Pay Orders / Bank within 20 20-30 More thanOrders mts. mts. 30 mts.4. Delivery of Fixed Deposit Receipts within 20 20-30 More thanmts. mts. 30 mts.5. Updating of Savings / RD Pass Books (Where Within 15-30 More Moreentries are not more) 15 mts. mts. than 30 than 1mts. day6. Issue of Cheque Books in Current / SB a/cs Within 15-30 More More15 mts. mts. than 30 than 1mts. day7. Issue of Statement of Accounts (Manual) Within 7 7-15 days More than

days 15 days8. Issue of Statements of Accounts / Pass Books Instantly More than More than(on Computers) 30 mts. 1 hour9. Credit of proceeds of domestic transfers Within 20 20-30 mts. More thanmts. 30 mts.10. Affording credit upto Rs. 15,000/- in respect of Immediate On Not Doneoutstation cheques Request11. Time taken in realisation of proceeds of Within 14 15-21 More thanoutstation cheques / bills days days 21 days12. Time taken in sanctioning of loans against Within 30 30-60 mts. More thanBank's deposits mts. 60 mts.

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