THE WAITING that makes your Customer Services efficient and your Sales productive

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we change queues

W H AT D O E S O N L I N E T D O ?

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• CONSULTING• QUEUE MANAGEMENT SYSTEM• INFORMATION & SELF-SERVICE KIOSK• DIGITAL SIGNAGE• BUSINESS INTELLIGENCE SOFTWARE

OUR 5 MAJOR AREAS:

O U R S O L U T I O N S

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O U R S E R V I C E S

• DESIGN, DEVELOPMENT, MANUFACTURING• SALES• INSTALLATION, PROJECT MANAGEMENT• SERVICE, MAINTENANCE• SUPPORT, UPGRADE

OUR 5 KEY AREAS:

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C O N S U LT I N G

The consulting services offer a very deep analysis of historical data and statistics supplied mainly by the Queue Management

System. It’s main purpose is to help our customers reduce their costs and increase their sales volume.

Highest level of efficiency is the ultimate goal.

What is this?

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C O N S U LT I N G

Benefits• Better short and long-term decisions • Better strategy planning• Better human resources management• Better quality management• Customer focused operation• Better targeted investments• Higher success rate• Shorter reaction time to the market needs and competitors actions• Increased sales volume

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Q U E U E M A N A G E M E N T S Y S T E M

What is this? The Queue Management

System is a solution, with

which the efficiency, the

quality and salesproductivity of a

Customer Service can be increased.

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Q U E U E M A N A G E M E N T S Y S T E M

Benefits• Reduced waiting times• Reduced administration times• Increased number of daily transactions• Increased staff efficiency• Increased customer satisfaction• Reduced stress level and number of conflicts• Increased sales and cross-sales• Increased staff motivation• Increased customer loyalty• Increased revenue and cost

effectiveness

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Q U E U E M A N A G E M E N T S Y S T E M

Ticket dispenser

Main server

Statistics &AdministrationSoftware

ManagementMarketing

SalesIT

Central display or Plasma/LCD

Desk No.1. Desk No.2.

Counter displays

HW or SW Terminals

Desk No.X.

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Q U E U E M A N A G E M E N T S Y S T E M

Pushbutton ticket dispenserLED central display

Recommended to: • Pharmacies• Medical centers, Hospitals• City and District councils• Tax and Revenue Offices• Language Schools• Colleges, Universities• Small and medium sized shops• Small and medium sized bank branches• Museums, galleries• Amusement parks• Conference centers

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Q U E U E M A N A G E M E N T S Y S T E M

Touchscreen ticket dispenserPlasma/LCD central display

Recommended to: • Banks• Insurance companies• Telecommunication companies• Public utility companies• Supermarkets, Department Stores• Universities• Hospitals• Clinics and Health Centers• Public institutions• Governmental institutions

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Q U E U E M A N A G E M E N T S Y S T E M

Hardware free queuemanagement systemRecommended to Customer Services: • with a very small waiting area• with a very small budget• with „no ticketing” rules• with special, personal customer care

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K I O S K

What is this?The kiosk is a solution, by which the customers have access to information and can make transactions, increasing the turnover and customer satisfaction.

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K I O S K

Benefits• Services accessible even 24/7 (outdoor kiosk)• Staff relieved from many routine tasks• Increased number of daily transactions• Unique advertising tool• More positive company image• Increased sales efficiency• Increased revenue

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K I O S K

Information, self-service,children and payment kiosks

Recommended to: • Banks• Retail shops• Telecommunication companies• Shopping malls• Supermarkets, Department Stores• Restaurants• Hotels, Travel agencies• Airports, subway and train stations• Tourist information points• Public areas

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I N T E R A C T I V E W I N D O W D I S P L AY

What is this? The interactive window display is a solution, that offers

for an ordinary shop or customer service

a 24h opening, in this way becoming a

unique tool for interactive information

and sales.

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I N T E R A C T I V E W I N D O W D I S P L AY

Benefits• 24h opening• Adresses the potential customers on the street• Relieves staff from many routine tasks• More time for the real customers• More daily transactions• Increased staff efficiency• Increased possibility of sales and cross-sales• Marketing and advertising costs are reduced• Increased turnover

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D I G I TA L P O S T E R

What is this?The digital poster is a

solution that, with it’s dynamic images, will wake

up, catch and keep active the attention of a

potential customer, who sits in a customer waiting

area or who even walks down the street.

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D I G I TA L P O S T E R

Benefits• No more printing costs• No more printed material logistic costs• The adverts are out always in the right time and place• The distribution of a nationwide

campaign can be done with a few clicks• The renewal of a campaign can be done with a few clicks• The dynamic content will attract more viewers• The targeted generates more sales• Marketing efficiency increased• More professional image• Profit increased

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Interactive window displayand digital poster

Recommended to: • Banks• Retail and fashion shops• Telecommunication companies• Shopping malls, Cinemas• Supermarkets, Department Stores• Car showrooms• Hotels, Travel agencies• Airports, subway and train stations• Tourist information points• Real estate agencies

D I G I TA L S I G N A G E

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D I G I TA L S I G N A G E I N T E G R AT I O N

Indoor central displays

Interactive window display

Information kiosks

Central management/Monitoring /Statistics

Server

Indoor and outdoorDigital posters

Cashier/Clerk

Media Management

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B U S I N E S S I N T E L L I G E N C E S O F T WA R E

What is this? The business intelligence software includes

applications with which managers on every level

have access to online and historical statistics,

helping them to take immediate actions and

preparing a better strategy.

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CDS and Manager Dashboard

Recommended to every business where is important : • the monitoring of their activity• the evaluation of workforce• the analysis of customers • to take actions quickly in case of an unwanted event• to prepare more accurate strategy• to reduce overall costs• to increase Customer Services efficiency• to increase sales productivity

B U S I N E S S I N T E L L I G E N C E S O F T WA R E

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W H O W E A R E ?

• Estabilished in 2001• Headquarter and manufacturing in Budapest-Hungary• 7 subsidiaries• The largest Customer Directing System supplier in CEE • Reseller partners: Europe, Middle East, North Africa• ISO 9001 Certified• Customer portfolio by sector: Finance/Telecommunication/Retail/Public/ Healthcare/Hospitality/Transport• Our partners:

*Each logo is a registered trademark of it’s own company.

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S O M E O F O U R C U S T O M E R S

*Each logo is a registered trademark of it’s own company.

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W H Y T H E O N L I N E T S O L U T I O N ?

NO MORE QUEUENO MORE INFORMATION LOSTNO MORE WRONG DECISIONS MORE SATISFIED CLIENTS MORE ACCURATE STRATEGY MORE PROFIT

Thank YOU! Laszlo Penzes +44 796 8489261 laszlo.penzes@onlinet.co.uk www.onlinet.eu

I N F O R M AT I O N I N A T O U C H