Stephen Aris

User Experience Service Design Information Architecture Innovation

stephenaris.com 07976 282618

Where do I fit ?

Stakeholder management Workshops Business goals Platform agnostic Vision Leadership Strategy Team building Evangelism Method Divergent thinking Brainstorms Expert reviews/ heuristic evaluations Analytics Research/ insight Review competition

User Interviews Personas Ideation Sketches Prototypes Information architecture Wireframes Site Maps Content tone Taxonomy User journey User testing

Delivery Analytics Agile iteration Lean UX QA UAT

Business as usual

What have I been doing the last few years ?

•  Current: UX Lead consultant Grand Union [Waitrose]

•  Principal UX consultant House of Fraser

•  Principal UX consultant Bupa

•  UX lead consultant Lbi

•  UX lead consultant BskyB for Foviance

A few examples

Grand Union

•  Strategic user experience framework

• Needs and benefit analysis

• Working with key stakeholders to define new ecommerce proposition.

House of Fraser

•  Leading multi channel retailer

• Working with key stakeholders to define new ecommerce proposition.

Bupa •  UX Leading largest web transformation

project. Full lifecycle.

•  Results speak volumes.

•  + presentations to group businesses selling UX, building a team and methods that were faster, better, smarter.

Disorganised  

Trip  hazards  everywhere  

Func6onal  but  not  ‘fit  for  purpose’  

Confusing  language  

Like  a  teenagers  bedroom,  sites  were:  

**  inefficient  **    

Inefficient  

My Home

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health & Lifestyle

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Claiming & treatment advice

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Site: Members WorldCurrent Site map

Author: Stephen Aris19/11/10V0.1

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and other

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orisation

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profile

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on

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advice

Site: Members WorldHome page content map

Author: Stephen Aris19/11/10V0.1

Deconstruct and analyse Engage all stakeholders Define method for project

New IA and taxonomy Best practice and data anaysis

Wire frame and prototype

Prototype and test with users Internationally to validate. Iterate and retest

Curate visuals and content���Stakeholders sign off

Strategic enhancement. .au User journey for concept piece

'Lean' sketch prototypes

•  User Experience Lead Foviance @ BSKYB •  Working independently with key business stakeholders to define and

develop a new online proposition -Sky Living

•  Involvement with Sky Tv and Sky movies sites

•  Two screen experience

•  Outline app development

Analysis

•  Current site usability tests

•  Analysis of Hit box data

•  Product development roadmap

•  User interviews/ User research

•  Stakeholder interviews

•  Card sorting with editors

•  Creative workshops

Content & site maps

Rapid diagramming to help stakeholders visualise and work together

Content & site maps

Rapid diagramming to help stakeholders visualise and work together

User Journey

Based on personas, a range of detailed scenarios were explored"

Wireframes

The site is broken down into core templates."

Work big = think big!"""

Navigation

Creating narratives, user journey high level IA and Wireframes for Creative Directors & MD

20 Years of other digital stuff

iptv- nat geographic/ london tv thompson travel web/ intranet Rich Internet Applications

Mostly full lifecycle, concept to delivery

A suite of rich media interactive learning tools for Learndirect. Focusing on our oldest form of learning ‘story telling’ "Lots of UCD and testing with a diverse dis- engaged audience.""""

Talk Radio, process flow""""

Mobile

Mobile

Tools: Omnigraffle, Visio, Photoshop, Keynote, Illustrator, Axure RP"Post it notes, video camera, flip charts. Listening.!

More? >> "