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Agency eServices – Personal Trainer Page | 1

OVERVIEW Personal Trainer has been created with you in mind. Interactive, fast paced, online training designed to help you "get Sabre fit".

Being "Sabre Fit" means you can work smarter with the Sabre system. By taking short 'bite sized' courses on booking air, cars, hotels, cruises and more, you will quickly notice how your productivity improves as you glide through making bookings.

Personal Trainer is ready to go whenever and wherever you want. In the office, at home or, if you wish at the beach.

V IA S ABRE R ED WORKSPACE ( FOR TRAVEL A GENTS )

Step 1: Select Agency eServices in Community

Quick Reference

Quick Reference

Agency eServices / Personal Trainer


Step 2: Fill up the Agent Profile Form and Save for 1st timer.

Step 3: Select Personal Trainer in the Training Tab


Step 4: Click on Launch Personal Trainer

Step 5: Input your Logon Name and Password.

Click on New Person-Please Add Me if it is your 1st time accessing it.


Step 6: Fill up the Personal Trainer Log On form and click OK.

Step 7: Click on Individual Course Search.

Enter the course name (refer to Pre-Requisite Courses on page 6 & 7)

and click Search.

Ensure that the language selection is English.


Step 8: Click on the SELECT button.

Step 9: Click on Start Course

This Personal Trainer is audio enabled. Please plug in your ear piece to listen

to

instructions.


PRE -R EQU I S I T E COURSES – A L L TO B E COMPLETED ( 2 PAGE S )

Products Course Name

Estimated

Time

(hrs.min)

Course Description

Basic - Introduction to the Travel Agency

Environment0:15

This course takes you through a quick history of the travel agency, what types of

employees and customers a travel agency has, and typical activities that take place in a

travel agency

Basic - Sabre Red Workspace - Navigating 0:20This course includes: • how to navigate different menus of Sabre Red Workspace (v2) •

how to navigate different areas of Sabre Red Workspace (v2) • how to use the Tools menu

Basic - Sabre Red Workspace - Sabre

Keyboard0:10

In this course you will learn about the four unique keys used in native Sabre formats:

Display Key, End Item Key, Cross of Lorraine Key, and the Change Key. You will also learn

how to use Sabre Replay to quickly reenter formats

Total estimated time 0:45

Sabre Red

Workspace

Basic - Introduction to Passenger Name

Records (PNR)0:20

In this course you will learn how to identify parts of a basic PNR, display a PNR using

Enhanced PNR display, and display a PNR using a record locator. You will also learn how

to display specific parts of a PNR.

Basic - Encode, Decode and Sabre Atlas 0:15

Learn how to encode and decode city, airport and airline names. Also learn how to use

Sabre Atlas formats to calculate the distance between cities and airports and display ten

closest airports to a location (city and/or airport) with the New Sabre Red Workspace.

Basic - Display Air Availability 0:20

In this lesson you will learn how to display air availability using specific date, time, and

airline; identify parts of the availability response; and the difference between using city

codes and airport codes. You will also learn several short entries including return

availability, change the date/time, and redisplay an availability response.

availability with time, short cut commands 1R10NOV, 1*R

Basic - Sell an Air Segment 0:20

In this lesson you will learn how to sell an air segment from availability, sell a waitlist

segment from availability and sell a passive segment from availability. You will also learn

how to sell an open segment and a surface segment.

Basic - Enter Required PNR Information 0:20

In this lesson you will learn how to enter the mandatory parts of a PNR; Name Field,

Ticketing Field, Phone Field, Secure Flight Data, and Received From Field. You also learn

how to move information from an Agency profile and end your record.

Basic


Products Course Name

Estimated

Time

(hrs.min)

Course Description

Basic - Enter Optional PNR information 0:20

In this lesson you will learn how to enter customer e-mail address (for TripCase), customer

number, frequent flyer number, form of payment, basic remarks and historical remarks. You

will also learn how to reduce keystrokes by using the End Item key.

Basic - OSI/SSR Asia/Pacific 0:20

In this lesson you will learn how to send other service information (OSI) to an airline. You

will also learn how to enter special service requests (SSR) such as wheelchair requests and

special meal requests. Entering special service requests with free form text and Advance

Passenger Information (APIS) will also be discussed.

Basic - Display & Claim an Airline PNR 0:20

In this lesson you will learn the three step process to display and claim a PNR booked

directly with the airlines. You will also be introduced to the AutoClaim mask.

Basic - Pre-Reserved Seats 0:20

In this lesson you will learn how to display a seat map, interpret a seat map, request a seat,

delete a seat assignment, and request a manual seat assignment using the special service

request (SSR) entry

Basic - Cloning 0:15In this lesson you will learn how to copy (or clone) an itineary from an existing PNR. You will

also learn how request additional seats, request new dates, and clone passenger detail.

Basic - Display and Interpret PNR History 0:15 In this lesson you will learn how to display and interpret the history of a PNR.

Basic - Practice Creating an Air Reservation 0:30

In this lesson you will practice creating a PNR by making an airline reservation, entering

mandatory/optional PNR information and pre-reserving a seat assignment. You will also

practice encoding and decoding, air availability shortcuts, cloning a PNR and claiming an

airline PNR. This lesson will help prepare you for the Basic Certification Test.

Basic - Creating a PNR Certification Test 0:30This Certification will test your knowledge on the basic elements of creating a PNR.

Once you receive a score of 80% or better, you will be able to print a Sabre Certificate.

Basic

Total estimated time 4:25


** IMPORTANT **

Once you have completed the Certification Test, please read the instructions at the bottom.

Note: Your certificate will appear after you CLOSE the Quiz Result window.

NOTE


Sample of e-Certificate. Upload your e-Certificate during your Sabre Basic Course registration.

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