quick solutions...

Pub. No. J33039_EN2008-11-15

Quick Solutions PacketORTHO AutoVue® InnovaORTHO AutoVue® Ultra

Topic No. Title1 Interrupted Liquid Flow Error (ASPM255)

2 Replace the Air Filter

3 Defragment the Hard Drive

4 Format a DVD

5 Daily and Weekly DVD Backup

6 Manually Open the Cassette Drawer

7 AutoReader Initialisation Error (ASAR011)AutoReader Positioning Error (ASAR012)

INTERRUPTED LIQUID FLOW ERROR ASPM255 AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 1

Page 1 of 4 ORTHO AutoVue®, ORTHO AutoVue® Innova, and ORTHO AutoVue® Ultra are trademarks of Ortho-Clinical Diagnostics Inc.

This document is a troubleshooting aid only. Refer to the appropriate ORTHO AutoVue® user documentation for more information.

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OVERVIEW: The pressure in the tanks is continuously monitored during aspiration of the saline and

distilled water solutions. If a leak or an air intake occurs during aspiration the machine will sense a difference in pressure, which will generate error code ASPM255.

ESTIMATED TIME: 15 minutes

Determine which line is causing the error:

1. To determine which line is causing the error, perform 5 rinses with distilled water and 5 rinses with saline as follows:

Select Maintenance.

Select Flush.

Select Execute.

Select the Flush setup button on the right to choose saline or distilled water and to specify the number of cycles.

Select OK.

Select Continue.

Note: This is not possible if the error code appears during initialisation. If the error code appears on the saline or distilled water line only, go to step 2.

If the error refers to only one fluid line, perform steps 2 through 8 on that line. If the error refers to both fluid lines, perform steps 2 through 8 on both lines, and then perform the remaining steps.

2. Disconnect the two fluid Connectors from the line (distilled water or saline) showing the error on the left side of the machine.

Make sure the male and female Connectors are not broken.

Check that the Tubing is not pinched or pierced.




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3. Remove:

The straight Tube from the Solution Tank.

The White Block from the Tube.

4. Press the Check Valve of the yellow or red Connector (depending on the line) and shake the Tube to remove all traces of liquid.

5. Replace the White Block on the Tube.

6. Reconnect the Connectors, matching the colors.

7. Replace the Tube in the Solution Tank.

8. Perform 5 rinses on the line.

9. Select Shutdown and turn off the analyser.

Note: It is not necessary to turn off the computer

10. Make sure that the Pipette Tip is not obstructed by completing the following steps:

Place the Probe over the Wash Station.

Remove the right Connector from the Valve.

Move the Connector up.

If no liquid flows from the Pipette, replace it.

White Block

Left Connector

Right Connector




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11. Check for leaks at the Syringe and the Valve level (crystal or oxidation).

If there is a leak:

o Tighten the Clamp on the left Connector.

o Tighten the upper part of the Syringe.

o Replace the Syringe on the lower part of the Syringe.

12. When the steps above are completed:

Close all the doors.

Turn on the analyser.

Double-click on the AutoVue icon.

Log in to initialise the system.

If an error code is displayed, contact the OCD Customer Technical Support Center.

For more information, contact the OCD Customer Technical Support Center.

Upper part of the Syringe Lower part of

the Syringe




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REPLACE THE AIR FILTER AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 2



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OVERVIEW: The Air Filter is located on the left side panel and is covered by a plastic grid. This filter

purifies the air flowing through the Cassette Incubator and protects the fan located behind it from dust. Replace the filter when dirty.

REQUIRED SUPPLIES: Filter (TEC-570094) and gloves


1. Turn off the analyser.

2. If necessary, remove the four (4) Screws, and pull the Grid out of the frame.

3. Remove the old filter and insert a new one.

4. Discard the used filter.

REPLACE THE AIR FILTER AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 2



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5. Place the Grid back on the frame.

If necessary, replace the four (4) Screws.

6. Press on the four corners of the Grid to ensure it is correctly set in place.

7. Turn on the analyzer.


DEFRAGMENT THE HARD DRIVE AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 3



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OVERVIEW: Defragment the hard drive to optimize the arrangement of files and free space, which will

improve system performance. ESTIMATED TIME: From one to several hours, depending on the size of the disk, number of files, and system

resources.

1. Close all applications including the AutoVue® Innova/Ultra application and any antivirus software.

Note: Do not perform a backup.

2. Click Start and select:

All Programs

Accessories

System Tools

Disk Defragmenter




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3. On the Disk Defragmenter window, make sure the C: drive is highlighted and select Analyze.

The Disk Defragmenter utility performs an analysis of your hard drive. When the analysis is complete, the Disk Defragmenter will either recommend that you defragment your hard drive, or that you postpone the defragment process. 4. If the recommendation is to defragment

your hard drive, click Defragment.




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5. The Disk Defragmenter window displays the progress of the defragmentation process.

Note: The time required for defragmentation will vary depending on the size of the disk, the amount of data, and system resources.

6. When the process is complete, the Defragmentation Complete window will display.

To view the defragmentation report, select View Report.

To close the window, select Close.

7. Double-click on the AutoVue® Innova/Ultra icon to launch the application.

8. Enter the password to initialise the analyser.





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FORMAT A DVD AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 4



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OVERVIEW: Backup DVDs must be properly formatted before use. It may be necessary to format the

DVD again if the DVD drive no longer recognizes it. REQUIRED SUPPLIES: DVD RW


1. During the formatting process, the instrument must not be in use.

Verify that no sample is in the “profile in progress” status before you begin to format the DVD (e.g. blue arrow in the status column next to the profile).

2. Insert a new DVD in the DVD burner.

3. Minimize the AutoVue® Innova/Ultra application.

4. Select the Menu icon from the Roxio box

and drag it to the disc screen.

5. Select Format Disc.

FORMAT A DVD AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 4



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6. Enter the DVD name into the Volume Label field as follows:

MONDAY for Monday’s DVD

TUESDAY for Tuesday’s DVD

WEDNESDAY for Wednesday’s DVD

THURSDAY for Thursday’s DVD

FRIDAY for Friday’s DVD

SATURDAY for Saturday’s DVD

SUNDAY for Sunday’s DVD

AAAA-1 for the first six-month period (e.g. 2008-1)

AAAA-2 for the second six-month period (e.g. 2008-2)

7. Select the Full Format button.

8. Click OK.

9. Click Yes in the Disc Preparation Needed window.

Once formatting is complete, a window appears displaying the name of the DVD.

10. Click the arrow icon in the bottom-right corner of the Roxio box to eject the DVD.

11. Select the maximize arrow to continue with the application.


DAILY AND WEEKLY DVD BACKUP AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 5



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OVERVIEW: Use the AV2G (AutoVue Second Generation) Backup Setup window to schedule daily

backups. Display the Backup Setup window by right-clicking on the backup icon and selecting Setup. Choose a time when the instrument will typically not be processing samples. If you choose to create DVD backups, a popup message displays at the scheduled time prompting you to insert the correct DVD in the DVD drive.

REQUIRED SUPPLIES: Formatted DVD RW (-RW or +RW) for each day of the week ESTIMATED TIME: 5 minutes

1. Minimize the AutoVue® Innova/Ultra software, and insert the appropriate DVD in the DVD drive.

2. When the ‘Day’ appears in the Roxio box, click OK.

The backup icon on the task bar (bottom right of screen) changes from multi-colored to green during backup. When the backup is complete, the icon changes back to multi-colored and the system displays the log file.

3. To view the log file at any time, right-click on the multicolored backup icon and select View Log File.

The Backup Log displays, showing the date, time, and status of backup attempts.

4. To see any notes, click on the .TXT link to view the full file.

If the system has been unsuccessful, an explanation appears at the bottom of the .TXT file. This information should be communicated to the OCD Customer Technical Support Center.

5. After the backup is complete, right-click the Roxio box and select Eject Disc.

Backup icon

DAILY AND WEEKLY DVD BACKUP AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 5



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Failure of Daily Backup Overview: The log file appears on the screen indicating that the daily backup was not successful. Required Supplies: Formatted DVD RW (-RW or +RW) for each day of the week Estimated Time: Two minutes

To perform the Daily Backup again:

Right-click on the multicolored backup icon and select Perform Daily Backup.

Place the appropriate DVD into the drive.

Wait for the current title to appear in the Roxio box.

Click OK. o The backup icon changes from multi-colored to green during backup. The icon changes back to

multi-colored when the backup is complete. If the daily backup is not successful, contact the OCD Customer Technical Support Center.

Weekly Archive Backup Overview: On Tuesday, the daily backup system prompts for the Archive backup DVD (e.g., 2008-1). Required Supplies: Appropriate archive backup DVD Estimated Time: Two minutes

To perform the Weekly Archive Backup:


Wait for the current title to appear in the Roxio box (e.g. 2008-1).

Click OK. o The backup icon changes from multi-colored to green during backup. The icon changes back to

multi-colored when the backup is complete. Failure of Weekly Archive Backup Overview: The log file appears on the screen indicating that the archive backup was unsuccessful. Required Supplies: Appropriate archive backup DVD Estimated Time: Two minutes To perform the Archive Backup again:

Right-click on the multicolored backup icon and select Perform Archive Backup.


Wait for the current title to appear in the Roxio box. Click OK. o The backup icon changes from multi-colored to green during backup. The icon changes back to

multi-colored when the backup is complete. If the archive backup is not successful, contact the OCD Customer Technical Support Center.


Manually Open the Cassette Drawer AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 6



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OVERVIEW: You may occasionally find it necessary to open the Cassette Drawer manually. This may

happen if the solenoid fails, or a jam or blockage occurs, or the Cassette Drawer remains closed after the analyser is turned off. To manually open the drawer you must press the Cassette Drawer manual release switch. This is a metal tab located toward the rear of the instrument in the gap between the Casunca and the AutoRotor. Note: It is not necessary to turn off the instrument to perform this procedure.

TOOLS: A wooden dowel or other narrow, non-conductive (non-metallic) device, such as a wooden or plastic ruler or a cassette liner box, and gloves

ESTIMATED TIME: 5 minutes 1. Open the Main Door.

2. Extend a suitable non-conductive tool

through the gap between the Casunca and the AutoRotor.

3. Press the metal switch (silver tab) to open the Cassette Drawer.

Caution: Be careful not to damage or dislodge the Cassette Barcode Reader Cable, positioned near the release switch.

4. Remove any blockage.

5. Check that the cassette sleeves and biocards are correctly loaded.

6. Close the Cassette Drawer.

Important: You MUST reinitialise the system after you close the Cassette Drawer to continue inventory. Note: To avoid damaging the instrument, do not use this method to apply pressure to any other part of the analyser.


Cassette Barcode Reader Cable

Cassette Drawer Manual Release Switch

Cassette Drawer Manual Release Switch

Casunca

AutoRotor

Manually Open the Cassette Drawer AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 6



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AUTOREADER INITIALISATION ERROR ASAR011 AUTOREADER POSITIONING ERROR ASAR012 AUTOVUE® INNOVA/ULTRA QUICK SOLUTION NO. 7



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OVERVIEW: These errors can result from poor positioning of the AutoReader Shuttle, due to a jammed

cassette or faulty alignment. REQUIRED SUPPLIES: Allen Key; compressed air; and soft cloth


1. Touch Shutdown.

2. Turn off the analyser.

Note: It is not necessary to turn off the PC.

3. Open the Main Door and Waste Door.

Pull out the 2 doorstops for the Waste Door and 1 doorstop for the Main Door on the inside of the upper frame (see picture). Turn them ¼ turn counterclockwise.

4. Manually move the Gripper to the left.

Note: When moving the Gripper, be careful not to damage the teeth.

5. Push the Main Door and Waste Door to the left.

6. Remove the Cassette Waste Bin.

7. Remove the 3 Screws (circled in picture at

right) on the top of the AutoReader Cover.

8. Remove the AutoReader Cover.




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9. Check whether there is a jammed cassette in the AutoReader Shuttle or in the AutoRotor.

If you find a jam, remove it.

10. Blow compressed air on the right Sensor.

11. Blow compressed air on the left Sensor.




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12. When the troubleshooting steps above are completed:

Place the AutoReader Cover back in position and replace the 3 Screws.

Place the cassette Waste Bin back in the instrument.

Replace and lock the 3 doorstops.

Place the Main Door and Waste Door back in the instrument.

Place the Gripper on the metallic plate above the Centrifuge.

13. To continue:

Close all of the doors.

Power on the analyser.

Double-click on the AutoVue icon.

Log in to initialise the system.





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