TABLE OF CONTENTS

1. INDUSTRY PROFILE2. COMPANY PROFILE 3. COMPETITORS PROFILE 4. RESEARCH METHODOLOGY AND

OBJECTIVE 5. SWOT ANALYSIS OF BANKS6. COMPARITIVE CHART 7. SURVEY RESULTS 8. STUDIES OF VARIOUS DEPARTMENTS 9. SUGESSTIONS & RECOMMENDATIONS10. QUESTIONNAIRE11. BIBLIOGRAPHY

INDUSTRY PROFILE

INDIAN BANKING SYSTEM

A HISTORICAL PERSPECTIVEThe earliest banks in India can be traced to the three presidency banks (in Bengal, Mumbai, and Chennai) in the early 1980s. Subsequently with the emergence of several small banks in the country, the number of banks had gone up 105 by December by 1934. In 1921, the three-presidency banks were merged into the imperial bank of India, which, apart from usual commercial operations, also took over certain central banking functions. Since the Reserve Bank of India was established as a full – fledged central bank of the country in 1935.

The Imperial bank of India was nationalized and came to be known as the State Bank of India the establishment of the state bank of India was one of the significant steps taken by the government of India to control its expanding economy.

The banking system witnessed a steady growth during the post- independence period and by the mid- sixties the system has become fairly strong and compact. However several deficiencies in their functioning were noticed, mainly in terms of geographical coverage and credit deployment. The network of branches of various banks covered only a limited segment of the population in major cities while the rural areas and semi- urban areas were totally neglected. it was also noticed that substantial gaps in credit deployment existed in financing agriculture, small - scale industry and self - employed persons. Further, the ownership pattern of banks showed the concentration of economic power in few hands

DEVELOPMENTS IN BANKING SYSTEM

SOCIAL CONTROL OF BANKS

Indian banking structure has grown considerably in strength and stability due to the vigorous control and effective monitoring by reserve bank of India. However, Order to remove the deficiency pointed above, the Government introduced a scheme of social control of banks. According to the Banking Commission (1972), the social control scheme was introduced with the main objective of “achieving a wider spread of bank credit flow to priority sectors and making it a more effective instrument of development “.

NATIONALISATION OF BANKS

Despite of scheme of social control there was no significant reorientation of lending activities of banks towards meeting the requirements of priority sector like agriculture. This resulted in nationalization of 14 major commercial banks with individual deposits exceeding Rs.50 crores in July 1969.

The major objective of nationalization were

Reduction in concentration of economic power in hands of a few. Expansion of credit to priority areas, which were hitherto

neglected like agriculture, small-scale industries and self, employed people.

Elimination of the use of bank credit for speculative and unproductive purpose.

To provide a professional bent to bank management and encourage upcoming entrepreneurs.

At the time of nationalization, the 14 major banks had a paid up capital of Rs. 28.5 crores, deposits of Rs. 2626 crores, advances Rs. 1813 crores and 4134 branches. In other words the nationalized banks accounted for 80% of branches, 83% of deposits and 84% of advances of the whole banking system.

The Banks nationalized in 1969 were: -

1. Allahabad Bank2. Andhra Bank3. Bank of Baroda4. Bank of India5. Canara Bank6. Central Bank of India7. Dena Bank8. Indian Bank9. Indian Overseas Bank10. Punjab National Bank11. United Commercial Bank12. Union Bank of India13. Syndicate Bank 14. Bank of Maharashtra

REGIONAL RURAL BANKS

The RRBs were established with a view to combining the local feel and familiarity with rural problems. The RRBs are primarily sponsored by the commercial banks.The primary objectives of these banks are:

Providing credit for agricultural purposes to small entrepreneurs engaged in trade and industry and other productive activities in rural areas.

To cater the needs weaker sections of the community.

SECOND NATIONALISATION

In order to move effectively, meet the growing development needs of the economy and to promote welfare of people on the large scale six more commercial banks with Demand and Time Liabilities (Deposits) with 200 cr were nationalized in April 1980. With the second nationalization, the number of public sector banks increased to 28 (1st nationalization 14 banks, 2nd nationalization 6 bank and SBI and its seven associate banks). Over the years with the directional change that has occurred in the banking system and the fact that the banks responding favorably by evolving new strategies and innovative ideas the credit structure of the country has become strong and steady. Recognizing the fact that the banks are vital catalytic agents of growth that provide the basic input of credit, new programmes with the social orientation have been designed with a view to assist the society.

The names six banks nationalized were as under:1. Corporation Bank 2. Oriental Bank of Commerce3. Punjab & Sind Bank4. Vijaya Bank5. Andhra Bank6. New bank of India

After the nationalization of major banks the position altered rapidly and the flow of credit to the rural areas increased considerably. Along with quantitative expansion of branch network, there were qualitative improvements in the lending practices of the banks. The phenomenal change in the lending practices can be termed as a transformation from class banking to mass banking. In fact the broader national objectives of eradication of poverty, unemployment and growth with social justice have shaped the formulation of various directives/ schemes.

CURRENT SCENARIO

The Indian has finally worked up to the competitive dynamics of new Indian market and is addressing the relevant issues take on the multifarious challenges of globalization. Banks that employ IT solutions are perceived to be futuristic and proactive players capable of meeting the multifarious requirement of large customer base. Private Banks have been fast on the uptake and are reorienting their strategies using the Internet as a medium.

The Indian banking has come from a long from being a sleepy business institution to a highly proactive and dynamic entity this transformation has been largely brought by the large dose of liberalization and economic reforms that allowed exploring new business opportunities rather than generating revenues from conventional streams.

The Indian industry has confidently hit the growth trial that pick in activity is best reflected in the banking sector which after all is as candid a mirror of a country’s economy as you could ever find. Most of the Indian financial intermediaries have been keeping pace with the deepening market economy, riding the opportunity that come along with reforms even as they brace themselves for increased competition both foreign and private by strengthening prudential norms and leveraging technology to ensure that growth engine hums smoothly along

The essential function of a bank is to provide services related to the storing of value and the extending credit. The evolution of banking dates back to the earliest writing, and continues in the present where a bank is a financial institution that provides banking and other financial services. Currently the term bank is generally understood an institution that holds a banking license. Banking licenses are granted by financial supervision authorities and provide rights to conduct the most fundamental banking services such as accepting deposits and

making loans. There are also financial institutions that provide certain banking services without meeting the legal definition of a bank, a so called non-bank. Banks are a subset of the financial services industry.

The word bank is derived from the italian banca, which is derived from German and means bench. The terms bankrupt and "broke" are similarly derived from banca rotta, which refers to an out of business bank, having its bench physically broken. Money lenders in Northern Italy originally did business in open areas, or big open rooms, with each lender working from his own bench or table.

Typically, a bank generates profits from transaction fees on financial services or the interest spread on resources it holds in trust for clients while paying them interest on the asset.

Services typically offered by banks

Although the type of services offered by a bank depends upon the type of bank and the country, services provided usually include:

Directly take deposits from the general public and issue checking and saving accounts.

Lend out money to companies and individuals (see money lender)

Cash checks. Facilitate money transactions such as wire transfers and

cashiers checks Issue credit cards, ATM, and debit cards and online banking. Storage of valuables, particularly in a safe deposit box.

Types of banks

There are several different types of banks including:

Central banks usually control monetary policy and may be the lender of last resort in the event of a crisis. They are often charged with controlling the money supply, including printing paper money. Examples of central banks are the European Central Bank and the US Federal Reserve Bank.

Investment banks underwrite stock and bond issues and advice on mergers. Examples of investment banks are Goldman Sachs of the USA or Nomura Securities of Japan.

Merchant banks were traditionally banks which engaged in trade financing. The modern definition, however, refers to banks which provide capital to firms in the form of shares rather than loans. Unlike Venture capital firms, they tend not to invest in new companies.

Private banks manage the assets of the very rich. An example of a private bank is the Union Bank of Switzerland. Savings banks write mortgages exclusively.

Offshore banks are banks located in jurisdictions with low taxation and regulation, such as Switzerland or the Channel Islands. Many offshore banks are essentially private banks.

Commercial banks primarily lend to businesses (corporate banking)

Retail banks primarily lend to individuals. An example of a retail bank is Washington Mutual of the USA. Universal banks engage in several of these activities. For example, Citigroup, a large American bank, is involved in commercial and retail

lending; it owns a merchant bank (Citicorp Merchant Bank Limited) and an investment bank (Salomon Smith Barney); it operates a private bank (Citigroup Private Bank); finally, its subsidiaries in tax-havens offer offshore banking services to customers in other countries.

Banks are prone to crisis

The traditional bank has an inherent tendency to crisis. This is because the bank borrows short term and lends leveraged long term. The sum of deposits and the bank's capital will never equal more than a modest percentage of the loans the bank has outstanding.

Even if liquidity is not a concern, if there is no run on the bank, banks can simply choose a bad portfolio of loans, and lose more money than they have. The US Savings and Loan Crisis in the late 1980s and early 1990s is such an incident.

Role in the money supply

A bank raises funds by attracting deposits, borrowing money in the inter-bank market, or issuing financial instruments in the money market or a securities market. The bank then lends out most of these funds to borrowers. However, it would not be prudent for a bank to lend out all of its balance sheet. It must keep a certain proportion of its funds in reserve so that it can repay depositors who withdraw their deposits. Bank reserves are typically kept in the form of a deposit with a central bank. This behaviour is called fractional-reserve banking and it is a central issue of monetary policy. Some governments (or their central banks) restrict the proportion of a bank's balance sheet that can be lent out, and use this as a tool for controlling the money supply. Even where the reserve ratio is not controlled by the government, a minimum figure will still be set by regulatory authorities as part of banking supervision.

Regulation

The combination of the instability of banks as well as their important facilitating role in the economy led to banking being thoroughly regulated. The amount of capital a bank is required to hold is a

function of the amount and quality of its assets. Major banks are subject to the Basel Capital Accord promulgated by the Bank for International Settlements. In addition, banks are usually required to purchase deposit insurance to make sure smaller investors are not wiped out in the event of a bank failure. Another reason banks are thoroughly regulated is that ultimately, no government can allow the banking system to fail. There is almost always a lender of last resort—in the event of a liquidity crisis (where short term obligations exceed short term assets) some element of government will step in to lend banks enough money to avoid bankruptcy.

How banks are viewed ?

Banks have a long history of being characterized as heartless, rapacious creditors, hounding honest folk down on their luck for the last dime. See Populism. In United States history, the National Bank was a major political issue during the presidency of Andrew Jackson. Jackson fought against the bank as a symbol of greed and profit-mongering, antithetical to the democratic ideals of the United States.

Profitability

Large banks in the United States are some of the most profitable corporations, especially relative to the small market shares they have. This amount is even higher if one counts the credit divisions of companies like Ford, which are responsible for a large proportion of those company's profits. For example, the largest bank, Citigroup, which for the past 3 years has made more profit then any other company in the world, has only a 5 percent market share. Now if Citigroup were to be as dominant in its industry as a Home Depot, Starbucks, or Wal Mart in their respective industries, with a 30 percent market share, it would make more money than the top ten non-banking US industries combined. In the past 10 years in the United States, banks have taken many measures to ensure that they remain

profitable while responding to ever-changing market conditions. First, this includes the Gramm-Leach-Bliley Act, which allows banks again to merge with investment and insurance houses. Merging banking, investment, and insurance functions allows traditional banks to respond to increasing consumer demands for "one stop shopping" by enabling the crossing selling of products (which, the banks hope, will also increase profitability).

Second, they have moved toward risk based pricing on loans, which mean charging higher interest rates for those people who they deem more risky to default on loans. This dramatically helps to offset the losses from bad loans, lowers the price of loans to those who have better credit histories, and extends credit products to high risk customers who would have been denied credit under the previous system. Third, they have sought to increase the methods of payment processing available to the general public and business clients. These products include debit cards, pre-paid cards, smart-cards, and credit cards. These products make it easier for consumers to conveniently make transactions and smooth their consumption over time (in some countries with under-developed financial systems, it is still common to deal strictly in cash, including carrying suitcases filled with cash to purchase a home). However, with convenience there is also increased risk that consumers will mis-manage their financial resources and accumulate excessive debt. Banks make money from card products through interest payments and fees charged to consumers and companies that accept the cards. The banks' main obstacles to increasing profits are exisiting regularory burdens, new government regulation, and increasing competition from non-traditional financial institutions.

COMPANY PROFILE

ICICI BANK

ORIGINATION

The development banking institution set up in the country, after Industrial Finance Corporation (IFC); was the Industrial Credit Investment Corporation of India (ICICI).It was set up during 1955 by government of India and World Bank. It was to be a private sector development bank in so far as there was no participation by government in its share capital

Its main objectives when it was started were:-

to encourage and assist industrial investment in private sector to provide foreign currency loans to develop underwriting facilities in India, which was not taken

up by IFC at that time

In broad operational terms, the ICICI assist In the creation, expansion and modernisation of private sector

enterprises In encouraging and promoting participation of private capital,

both internal and external, in the ownership of industrial investment through providing equity participation, underwriting of new issue

TRANSFORMATION

In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank.It was after liberalization in 1994 that the government also allowed private players in the banking industry ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary.ICICI bank was incorporated in1996 with its first branch in CHENNAI under schedule (II) commercial banks which has given it the right that every account holder of this bank can claim upto Rs 100000 from RBI if the bank goes into liquidation which is same in any nationalized bank.

   

   

OVERVIEW OF BANK

ICICI Bank is India's second-largest bank with total assets of about Rs.146,214 crore at December 31, 2004 and profit after tax of Rs. 1,391 crore in the nine months ended December 31, 2004 (Rs. 1,637 crore in fiscal 2004). ICICI Bank has a network of about 505 branches and extension counters and about 1,850 ATMs. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank set up its international banking group in fiscal 2002 to cater to the cross-border needs of clients and leverage on its domestic banking strengths to offer products internationally. ICICI Bank currently has subsidiaries in the United Kingdom and Canada, branches in Singapore and Bahrain and representative offices in the United States, China, United Arab Emirates and Bangladesh.

ICICI Bank's equity shares are listed in India on the Stock Exchange, Mumbai and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).As required by the stock exchanges, ICICI Bank has formulated a Code of Business Conduct and Ethics for its directors and employees.

At October 31, 2004, ICICI Bank, with free float market capitalisation* of about Rs. 220.00 billion (US$ 5.00 billion) ranked third amongst all the companies listed on the Indian stock exchanges. ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of the World Bank, the

Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE.

After consideration of various corporate structuring alternatives in the context of the emerging competitive scenario in the Indian banking industry, and the move towards universal banking, the managements of ICICI and ICICI Bank formed the view that the merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities, and would create the optimal legal structure for the ICICI group's universal banking strategy. The merger would enhance value for ICICI shareholders through the merged entity's access to low-cost deposits, greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transaction-banking services. The merger would enhance value for ICICI Bank shareholders through a large capital base and scale of operations, seamless access to ICICI's strong corporate relationships built up over five decades, entry into new business segments, higher market share in various business segments, particularly fee-based services, and access to the vast talent pool of ICICI and its subsidiaries.

BOARD MEMBERS

Mr. N. Vaghul, Chairman

Mr. Uday M. Chitale, Member

Mr. P.C. Ghosh, Member

Dr. Satish C. Jha, Member

Mr. S.B. Mathur , Member

Mr. L. N. Mittal , Member

Mr. Anupam Puri , Member

Mr. Vinod Rai , Member

Mr. Somesh R. Sathe, Member

Mr. P.M. Sinha, Member

Mr. M.K. Sharma, Member

Prof. Marti G. Subrahmanyam, Member

Mr. V. Prem Watsa, Member

Mr. K.V. Kamath, MD & Chief Executive Officer

Ms. Lalita D. Gupte, Joint Managing Director

Ms. Kalpana Morparia, Deputy Managing Director

Ms. Chanda Kochhar, Executive Director

Dr. Nachiket Mor, Executive Director

Savings account

Where the liquidity is concerned the most common and basic option offered by any bank savings account the ease with which one can access money from this account is unparalleled

Customer deposit their personal cash to earn interest at the nominal rate of interest it’s a sort of safety vault taken by customer to keep their idle cash safely, lying with them

BENEFITS THEY GET BY OPENING THIS ACCOUNT:

• Having a good relationship with banks• Security against their deposits• Convenience in withdrawing their own money• You can access your money via a debit card. When you make a

payment on your DEBIT CARD it immediately gets deducted from your bank account

• Through automated teller machine you can freely access your bank account

• Cheque book facility permits you to transfer your fund • The internet banking facility provides you easy and secure access to

your account • Anywhere banking entitles you to deposit or withdraw cash upto

prespecified limit across all the bank branches across the country • You can provide standing instruction to your bank to automaticlly

deduct your credit card payments from your account • Deduction of tax at source is not applicable on interest earned • The Reserve Bank of India mandates insurance of your savings

account up to an amount Rs 100000

You need to maintain as low as a Rs 5000 balance in a quarter or for 90 days i.e. average quarterly balance in the ICICI Bank Savings Account

Savings Bank Account Interest rate: - 3.50%

FEATURES OF ICICI BANK SAVINGS ACCOUNT: Debit-cum-ATM card Auto Invest Account Internet Banking

Phone Banking Anywhere Banking (withdraw OR deposit up to Rs 50000 from

any branch of ICICI BANK ) Standing instructions Nomination facility 8 TO 8 Banking facility Quantum optima (value added savings account ) Free quaterly statements Bill payment facility Attractive interest rates Doorstep service

From ICICI bank you can withdraw money from non-based branch as follows:- SOURCE AMOUNT

ATM 25000SELF CHEQUE 500003rd PARTY CHEQUE 15000PURCHASING 25000

TOTAL 115000

CHARGES: Not maintaing average quaterly balance Rs 250 Cheque bounces Rs 200

Terms & Conditions for Establishing Relationship and Operating Accounts:

1. Establishing a Relationship

1.1 Applicant desiring to open a Relationship needs to have a Relationship form signed by the guardian. The guardian needs to

declare therein that he/she has agreed to abide by the rules which are in force from time to time.

1.2 Introduction is a pre-requisite for establishing a Relationship. The Bank may at its discretion consider valid an introduction by an existing relationship holder. Alternatively, a proof of identity for the guardian has to be furnished as under:

Proof of Identity (attach copies -provide original for verification)Passport or Letter from existing bank orPAN (Along with self cheque drawn on existing Bank) ORProvide at least one each from List A & List B along with guardian’s self cheque drawn on existing Bank

List A (Proof of Name) Ration Card Employee ID CardDriving License Salary Slip Voter’s ID Card Income/wealth tax assessment orders

List B (Proof of Current Address)Electricity bill (Latest) Telephone bill (Latest)Copy of LIC Policy or latest premium receipt. NSC (Copy) Any latest Credit Card Statement Letter from employer giving current residential address

2. Operating AccountsRelationship can be opened in the names of

2.1 A minor under guardianship.

2.2 The Bank will be sending through courier or post from time to time to the mailing address furnished by the applicant, statements of

account, balance confirmation certificate, cheque books, various PIN mailers and such other items. Hence, it is incumbent upon the applicant(s) to intimate change in mailing address, if any, immediately without any loss of time. The bank will not be responsible for any loss, damage or consequences for wrong delivery of the above items arising out of non-intimation of change in mailing address.

2.4 A minimum deposit is prescribed for opening any account under a relationship. A minimum average balance during a quarter is also required to be maintained in savings accounts. Failure to maintain the prescribed average minimum balance will attract service charges of Rs 50 per month.

Collection facility

Cheques, drafts, bills, dividend / interest warrants and other instruments issued in favour of customers are accepted for collection on account holders’ behalf. Collection of outstation instruments entails collection charges.The Bank has the authority to debit the accounts to recover any amount credited erroneously. Local cheques, etc., may be tendered for collection sufficiently early in the day as required vis-a-vis the local clearing house timings.

Closure of Account

The Bank reserves the right to close Relationship or account(s), which according to the Bank, is/are not conducted satisfactorily, after due notice to the customers without assigning any reasons thereof.

Saving Account Rules

1.1 Natural guardian (father or widowed mother or Court appointed Guardian) can open a Savings account on behalf of a minor with moneys belonging to the natural guardian. In special cases the Bank reserves the right to open Savings Bank account on behalf of a minor by the mother.

1.2 Savings account cannot be opened for business purposes.

1.3 Number of withdrawals in Savings account is restricted to 150 per annum.

Payment of Interest

3.1 Interest is paid on the minimum credit balance maintained between the 10th day and last day of each calendar month in Savings accounts at the rate in force in accordance with RBI directives. Interest so calculated is rounded off to the nearest rupee, ignoring fractions of a rupee. Interest is paid every half year in September and March.

3.2 No interest is currently payable on the balance maintained in a current account in acceptance with RBI directives.

PRIVATE BANKINGComprehensive range of products and services

Savings Account, Fixed Deposits, Recurring Deposits, Quantum Optima, Current Accounts,

Resident Foreign Currency (Domestic) Accounts etc. Asset Products- Home Loans, Car & Personal Loans, Loan Against

Securities etc. Investments- Government of India Bonds, Mutual Funds, Capital Gain

Bond etc. Insurance Web Trade and Demat Accounts Gold Coins & Bureau de Change International Debit and Credit cards

Exclusivity and Convenience

Dedicated Officer Separate interaction area in the branch Anywhere Banking facility Exclusive Phone Banking service

Competitive Pricing

Reduced rates for products and services Several Complimentary Offers Value-linked benefits

PRODUCT SELECT PREMIUMWEALTH ADVISOR

YBanking Products

Eligibility Rs. 5 Lacs Individual Rs. 25 Lacs Individual Rs. 50 Lacs

Criteria Banking Relationship Banking Relationship Family AUA Relationship

Minimum Balance Requirement

Zero Balance Zero Balance Zero Balance

       

Private Banking Kit

At par facility Available Available Available

Personalised Pay-in Slips Available Available Available

Mobile banking Free Free Free

Debit Cards Free Photo Signature Card

Free Photo Signature Card

Free Photo Signature Card

Transaction Limits

Currently Rs.25,000 (to be increased) for both cash withdrawal and POS

Currently Rs.25,000 (to be increased) for both cash withdrawal and POS

Currently Rs.25,000 (to be increased) for both cash withdrawal and POS

Card Re-issue charges Rs.200 per Issue Free of Charge Free of Charge

Dedicated Resources Relationship Manager Wealth Advisor

Service Officer at Branches

Service Officer at Branches

Service Officer at Regional Office / Branches

       

Call Centre Facility

Exclusive Private Banking Call Centre

Exclusive Private Banking Call Centre

Exclusive Private

Banking Call Centre

(To be launched soon) Mobile identification Mobile identification Mobile

identification

Priority Queue Priority Queue Priority Queue

       

Housing Loans Competitive Rates Competitive Rates Competitive Rates

Fee @ 0.50% or Rs. 7,500 whichever is less

Fee @ 0.50% or Rs. 7,500 whichever is less

Fee @ 0.25% or Rs.5,000 whichever is less

     

Credit Cards

Roll Over Balance Roll Over @ 2.75% Roll Over @ 2.75% Roll Over @

2.00%

Card Fees

Free for 1st Year. Card Fee waived for Subsequent Years if Card Annual Spend more than Rs 60,000

Free for 1st Year. Card Fee waived for Subsequent Years if Card Annual Spend more than Rs 60,000

Free

Type of Card and Limit

HPCL ICICI Bank Solid Gold Card with Pre Approved Limit of Rs. 1.5 Lacs

HPCL ICICI Bank Solid Gold Card with Pre Approved Limit of Rs. 3.00 lacs

ICICI Bank Solid Gold Card with Pre - Approved limit of Rs. 3.00 lacs

Limit enhancement based on documentation

Limit can be enhanced to Rs 2.5 lacs

Limit can be enhanced to Rs 5 lacs

Limit can be enhanced to Rs 10 Lacs

       

Demat and Web Trade

Demat Annual Fee Rs. 300 No annual fee No annual fee

SALARY ACCOUNT:

ICICI Bank Salary Account is a benefit-rich payroll account for Employers and Employees. As an organization, you can opt for our Salary Accounts to enable easy disbursements of salaries and enjoy numerous other benefits too.

With ICICI Bank Salary Accounts your employees will enjoy the convenience of :

Having the largest network of ATMs at their command,

Free 24 hour Phone Banking, Free Internet Banking.

All you would require to do is to send ICICI Bank an advice (in form of a cheque /debit instruction, ecs, etc) for the total salary amount along with the salary details of the designated employees in a soft and hard copy format and we will credit the respective employees' accounts as per your statement of advice.

ICICI Bank Salary Accounts benefits you in more than one ways:-

Reduces your paperwork.

Saves remittance costs. Employees receive instant credit of salaries. More convenient than ECS.

Besides all of the above, employees will automatically become ICICI Bank account holders with special benefits and privileges of 8-8 banking, Investment advisory and much more...ICICI Bank also has a special offering: Defense Banking Services designed exclusively for the armed forces.

WOMEN’S ACCOUNT:

Features:

The features of the account have been specially designed keeping in mind a woman's financial requirements. These include

A) Recurring DepositsB) Financial planning of childrenC) Family Shield Insurance

In addition to these, all features of the existing bank account are available with this account as well such as

Free international debit card Internet Banking Phone Banking ATM's

Recurring deposit

A small amount of money saved every month can grow to a large amount over a period of time

No Tax deducted at source Can be used for your future expenses like your child's education,

marriage, festivals, or just to buy that gold necklace you always wanted, by keeping aside a small fixed amount every month

Family shield insurance

Ensures the security of your family through a personal accident insurance policy

For an yearly premium amount of Rs.60/-, your child/family can be insured for an amount of Rs. 2 lac (in case of surface accidents) or Rs.4 lac (in case of air accidents).

Eligibility

Resident Indian Female.

Joint accounts with a woman as the first holder are also eligible for the account

DOCUMENTATION

Tier I - An introduction by an existing relationship holder is a pre-requisite for establishing a relationship.

OR

Tier II - Proof of identity:

Passport OrLetter from existing bank OrPAN (along with self cheque drawn on existing bank)

OR

Tier III - At least one each from List A and List B (along with self cheque drawn on existing bank)

List A (proof of name) List B (proof of address)

Ration Card Electricity bill (the latest)

Employee ID card Telephone bill (the latest)

Driving Licence Copy of LIC policy or latest premium receipt

Salary Slip NSC (a copy)

Voter's ID Card Latest credit card statement

Income / wealth taxassessment orders

Letter from employer giving current residential address

FIXED DEPOSITS :

ICICI Fixed Deposit allows you just that - deposits can be opened for periods ranging from 15 days to 10 years.

Other features include:

Choice of two investment plans:

Traditional

Interest payable monthly, quarterly or half-yearly as per your convenience

Maturity period ranges from 15 days to 10 years.

Reinvestment

Interest is compounded quarterly and reinvested with principal amount Maturity period ranges from 6 months to 7 years

Minimum Balance

You can avail of ICICI Bank Fixed Deposits for a minimum deposit of Rs 10,000 and thereafter in multiples of just Rs 1,000.

 Nomination

Nomination facility is available for relationships in the names of individuals. Unless otherwise specifically, given in writing by depositors, nomination in deposit accounts will be at Customer ID level.

Depositor(s) however has/have the right to specify different nominations at account level by completing appropriate forms.

Further, the applicant(s) is/are at liberty to change the nominee, through declaration in the appropriate form to revise the nomination during the currency of the relationship accounts with the Bank.

 Easy Fixed Deposit Features

Easy Fixed Deposit is an ICICI Bank fixed deposit scheme having benefits of Debit -cum- ATM card (''the Card'')The depositors shall be provided with a Debit Card for transacting in fixed deposit. Transactions which are allowed are

Part withdrawal of fixed deposit Full withdrawal of fixed deposit Generation of mini statement

The Card will be issued in the name of primary depositor No separate card will be issued to joint applicant/s

Deposits can be made in two modes Easy Withdrawal Easy Loan A customer has to opt for one of these at the time of opening the account

Tenure of deposits varies between 1 year and 10 years All deposits under this Deposit Scheme will be cumulative

(reinvestment) in nature Minimum deposit amount under the Deposit Scheme is Rs.45,000

and additionally deposits can be made in multiples of Rs.5,000 Nomination details are as in the case of normal Fixed Deposits

Easy withdrawal

Under this option fixed deposit shall be linked to the debit card directly

The debit card can be used to withdraw money from the ATM, by breaking the FD, as and when required.

If the deposits are prematurely withdrawn, the interest rate for the period for which deposit was with the ICICI Bank prevailing on date of deposit made, shall be payable

Easy Loan

The depositors shall be provided with an overdraft facility against the Easy FD and can draw up to 75% of the Easy FD value

The interest rate on the overdraft will be 2% higher than the rate on the FD

The depositor shall be required to execute all loan facility documentation as specified by ICICI Bank for these purposes

Chequebook will be issued to deposit holder

Benefits A wide range of tenures, ranging from 15 days to 10 years, to

suit your investment plan. Partial withdrawal is permitted in units of Rs 1,000. The balance

amount earns the original rate of interest. Safe custody of your fixed deposit receipts. Auto renewal is provided. Loan facility is available to the extent of 85% of principal and

accrued interest. Choice of two investment plans: Traditional or Reinvestment.

Fixed Deposit Eligibility

Resident Indian.You can open a savings account with as little as Rs. 5,000. This service is available at all our branches across the country.

An introduction is a pre-requisite for establishing a relationship.

Easy Fixed Deposit Eligibility

The entities eligible for the Deposit scheme are resident Indians and a deposit can be opened in the names of an individual -

a. In his or her individual capacity, or b. In individual capacity on joint basis, or c. In individual capacity on anyone or survivor basis, or d. On behalf of a minor as father/mother/legal guardian

YOUNG STARS ACCOUNT

Young Stars, cute companions will guide CHILDRENS through the world of banking -through checking the account balance, fun zones and special pages on the internet. It makes banking a pleasure and of course teaches your child at to manage their personal finances. Once you are done with your 'banking', you can access your child's account with all the fun links to special zones designed to suit your child's area

of interests and also impart knowledge on the current events of the world. You can even open a recurring deposit in your child's name.

Features:

Young Stars is a banking service for children, aged 1-18 years, brought to you by ICICI Bank to help the parents meet the present and future aspirations that they hold for their child. It offers various savings and investment options to the parent along with teaching the child to manage his/her personal finance in a more responsible and independent manner.

SPECIAL OFFER:

1. Option of a Savings Bank account, Fixed Deposit account or Recurring Deposit account.

2. Minimum balance at Rs. 500/- per quarter for Savings Bank.

3. A special Recurring Deposit account with additional features as below:

 

I. The parent would put forward the desired amount to be earned at the end of the tenure

II. Based on the prevailing rate of interest, the bank staff would then back calculate the installments to be deposited now till maturity.

 Other RD type savings options that are possible for the parent include investing sums periodically and then receiving sums back from the bank periodically. The various RD options would be available through the "Annuity to Annuity" product already developed by the bank.

4. Free personalized chequebook.

5. Free Domestic Debit Card* for the child above the age of 10 years with features as below:

 a Daily withdrawals limits of Rs. 1,000/-b Daily spend limits of Rs. 1,000/-c Special privileges across all alliance partners' outlets.

6. Facility to invest in GOI Relief Bonds and Mutual Funds. 7. Free Internet banking.

 

a Separate user ids and passwords for both parents and children

b Access to special zones and links to related websites for making internet banking a memorable experience.

8. Facility to transfer funds from parent account to kid account to enable parents to inculcate savings habit amongst children.

9. Facility of setting up a sweep account from the Young Stars accounts to the RD to enable the parents to let their child earn more.

10 Alliances with various partners to meet the child's needs

COMPARATIVE ANALYSIS OF THE VARIOUS BANKS FOR

SAVING ACCOUNTS

RESEARCH METHODOLOGY

DATA COLLECTION APPROACH

PRIMARY DATA SECONDARY APPROACH

DATA THROUGH PRIMARY SOURCES The inquiry was done of the respondents through questionnaire in which the same set of questions were asked to the very respondents falling within our sample. The advantage is that it is simple to administer easy to tabulate and analyze

DATA THROUGH SECONDARY SOURCES

The search was done on internet and related magazines, company’s websites to extract relevant information. The other necessary information regarding ICICI bank products and other bank products and offerings were obtained through printed sources such as Handouts, Pamphlets, Advertisements and Circulars etc

SAMPLE SIZE Our product guide, keeping in view the time consideration, determined the size of sample of the sample arbitrarily

FINDINGS Findings are presented in an appropriate form such as TABLES GRAPHS PRJECT DURATION 8 weeks

RESEARCH DESIGN

For collecting primary data from large groups of people through the question answer approach protocol process , survey method was used to engage a person to gather substantial amount of information from enough members of the target population so that the inductive logic and probabilistic inferences rather than deductive reasoning can be

incorporated in understanding the relationship between desired market factors and phenomena under investigation .

SEGMENTATION

In order to execute the summer training project , jaipur was segmented on the basis

MAIN MARKET AREA POSH RESIDETIAL AREA

SEGMENTATION OF MARKET FOR SAVINGS ACCOUNT

Geographical basis Demographical

SAMPLING

To serve the objective and study the scope banks . .we have designed two set of questionnaires

1 the first questionnaire was developed to study the product offering and facilities of different banks so as to check the level of competition in the market for multinational banks nationalized banks

NATIONALIZED BANKS: consisting of all the banks formed in accordance

with 1969 Act PRIVATE BANKS : consisting of ICICI , HDFC ,

UTI MULTINATINATIONAL: Banks compromising of

standard charter bank,HSBC

For the comparison of various banks we have taken a sample size of 8 with non probability sampling

2 The second quest was developed to check the level of satisfaction the people get from their savings account to know the factors they consider important while selecting a bank to open an account with. and what facilities they require from their bankers or their grievances arising due to non fulfillment of their needs and what is their opinion regarding different categories of banks

ICICI BANK

SWOT ANALYSIS

STRENGTHS

All the branches are interconnected which give the unique facility of anywhere banking.

All operations of the bank are carried on with the help of computers thus transaction are carried with greater efficiency.

ATM +Debit card facility.

Large number of ATMs(27 in Jaipur).

High number of executives which make the work of customers very convenient.

The withdrawal limit provided by the bank is 15000 per day through ATM & 50000 through cheque per day.

Maximum customer base in jaipur as compared to any of the bank.

WEAKNESS

Less awareness among general masses about the different services provided by the bank.

Wrong location of the ATMs machine.

People’s faith in private banks is still not very high.

Dissatisfaction among customers due to improper and lack of after sales services.

Some or the other time the ATMs become out of order.

Exchange rates of demand draft are high

OPPORTUNITIES

People’s dissatisfaction towards nationalized banks in terms of services has turned to be blessing for private banks.

Among the private players ICICI bank have the excellent brand image.

There lies a great scope in forex department which is unutilized to a greater extent can yield much better results by which the bank can increase its volume.

Special services can be provided to women as the women’s role is becoming prominent.

The trust of people is increasing on the banks rather then going for financial institution.

There is vast untapped opportunity which lies for every bank in the rural area.

THREATS

Reorganization of PSU’s. All the PSU’s have started to redefine their services to attract customer’s attention.

A few foreign banks have been permitted to increase their number branches and its entry has taken away some business of the existing banks.

Stringent norms by RBI in any time in future can be a threat to private banks as their activities can be adversely affected.

Bank of Punjab Ltd. Opened its first branch at Chandigarh, in April 1995. In a short span of 8 years, the Bank added many firsts to its credit:

The first bank to focus on retail banking. The first bank in north India to install a state-of-the Art ATM

payment gateway allowing on line transactions. Till today, the only such gateway in North India.

The first bank to have introduced faxbanking and telebanking for its customers.

Leveraging the strength of technology, the First bank to offer extended banking hours to its customers.

Realizing the importance of Human Resources, the First amongst peer banks to set up a residential fully equipped training Institute.

The first bank to have transferred technology to the masses.

Vision :

To be a financial supermarket adding value to the customers, shareholders and employees.

Saving Account with Bank of Punjab services like

Cash Withdrawals Balance Inquiry Mini Statement Cheque Book Request Bill Payment Report lost ATM Card and Cheque Book Safe Deposit Lockers Standing Instructions

SWOT ANALYSIS

STRENGTHS

Safe Deposit Lockers.

The Bank accepts Standing instructions from its customers for effecting periodical payments / transfer of funds from their operative accounts ( viz. Saving Bank / Current / Cash credit / Overdraft) to other accounts, branches, banks or other beneficiaries

Overdraft Facilities : Overdraft facility to the extent of 50% of the monthly salary

Relationship Discounts : As a valued Bank of Punjab customer, please avail a Special discount on Bank of Punjab's listed rates on Retail Loans like

Auto Loan Consumer Loans

Minimum Balance : Individuals can open a Current Account with Rs. 5000/- in a Metro/ Urban centre, and Rs. 2500/- in a Rural / Semi-urban centre. Corporate houses can open a Current Account with Rs.10,000 /- in a Metro / Urban centre, and Rs. 5000/- in a Rural / Semi-urban centre.

Interest Rate : Interest @ 3.50 % p.a. calculated on the minimum balance in your account between the 10th and the last day of the month, credited half yearly into your account.

Overdraft Facilities :Overdraft facility to the extent of 50% of the monthly salary

Relationship Discounts :As a valued Bank of Punjab customer, please avail a Special discount on Bank of Punjab's listed rates on Retail Loans like

Auto Loan Consumer Loans

Money can be withdrawn from any atm

Bank's own ATM Network at On-Site Branches and Offsite locations will swell from existing 125 to over 200 in next one year

Customers in excess of 55,63,07 serviced by a team of 961 dedicated professionals.

The ATM network available to you includes 400000 ATMs affiliated to the Master card "Cirrus" global network in addition to the Bank of Punjab ATMs across the Country.

The bank has established correspondent banking relationships across 60 countries.

WEAKNESS

Maximum number of branches are located in urban areas Less owned atms

Lack of publicity of the bank

The branches are not present in many no of cities

minimum balance in your account between the 10th and the last day of the month, credited half yearly into your account

OPPORTUNITIES

Extended working hours Any Time Anywhere Banking Banking Through our Network Online eBanking/Internet Banking eAlerts & eNews Mobile Banking 24 Hour 365 Days Interactive Customer Care Centre Remote Customer Terminal Telebanking / Fax Banking Special Service For Senior Citizens

Special Service For Customer Who Can not Physically Access The Bank

THREATS

Many renowned private sectors banks prevailing Asset structure is very less as comparision to various banks

2 branches of the bank in jaipur

less cross products exist in the branches of jaipur

IDBI Bank IDBI, the tenth largest development bank in the world has promoted world class institutions in India. A few of such institutions built by IDBI are The National Stock Exchange (NSE), The National Securities Depository Services Ltd.(NSDL), Stock Holding Corporation of India (SHCIL) etc. IDBI is a strategic investor in a plethora of institutions which have revolutionized the Indian Financial Markets

The birth of IDBI bank took place after RBI issued guidelines for entry of new private sector banks in January 93. Subsequently, IDBI as promoters sought permission to establish a commercial bank and retained KPMG a management consultant of international repute to prepare the groundwork for establishing a commercial Bank. The Reserve Bank of India conveyed it's in principle approval to establish idbi bank on February 11th, 1994. Thereafter the Bank was incorporated at Gwalior under Companies Act on 15th of September 1994 (Registration No. 10-08624 of 1994) with its Registered Office at Indore. The Certificate for Commencement of Business was received on 2nd of December 1994.

Keeping in line with its policy of leveraging technology to drive its business, idbi bank deployed Finacle, the e-age banking solution from Infosys to consolidate its position, meet challenges and quickly seize new business opportunities. The entire Finacle rollout was remarkable considering the fact that it was implemented across all branches in a record time-frame of 5 months. Finacle provides the critical technology platform to propel the bank's new thrust and direction. The bank has also implemented Kondor+ - a treasury Front Office software from Reuters and ITMS- treasury back office software from Synergy Login. Achievement of these significant milestones is consistent with idbi bank's continued focus to create customer and shareholder value through deployment of superior technology.

STRENGTHS

It's the First Indian Bank to provide: ATM Next - an information portal on ATMsInstant Account Opening Talking ATMs GiftCard - the Prepaid GiftCard, a gift that cant go wrong EasyFill - Instant Mobile Refill Service; amongst many other services

idbi bank also actively manages:IPA services for CP issues , Debt Syndication Acting as Collecting Bankers for IPO, Debt issues

The various business units comprise of 75% while support functions make up for 12% and operations for the remaining 13% of the total manpower strength of the bank

There are 99 branches in 69 cities

More than 297 atms are there of the bank

Financial advice extended to all customers free of charge

Minimum charge for a demand draft

Large number of cross products which are offered like NRI feedback account, online tax payments,family care account , personal loans,CARD TO CARD MONEY transfer

WEAKNESS

Phone banking is provided only to those customers who maintain the account above 100000

Weak customer base in jaipur in comparision to the SBBJ and ICICI bank

Basic focus is towords mid and high class people

Only one branch in jaipur

Working Hrs are less as comparision to ICICI BANK

Jaipur branch do not provide any advisory services to the customers

No personal loan account , mutual fund advice to the customers

OPPORTUNITIES

Development of risk management strategies– market risk – operational risk – credit risk

Product innovation and development– NRI – credit – wealth management

Product delivery and channel management– ATM – web – mobile and telebanking – branch

Alliance and franchise arrangements Customer retention initiatives & customer relationship

management Development of new credit products for rural India

– weather insurance (rainfall, wind speed)– life and non-life insurance

Extensive proliferation of both branches and ATMs in jaipur to extend the market share

Expanding its branches in rural areas

THREATS Very small marketing team of 7 to 8 executives Extended banking hours of other banks Fast catching concept of 365 days banking in jaipur Linked accounts provided by other banks Increasing the market share of other banks due to aggressive

selling Increase in the number of foreign banks which provide high

degree of value to the customer

Bank Of India

Bank of India was founded on 7th September, 1906 by a group of eminent businessmen from Mumbai. The Bank was under private ownership and control till July 1969 when it was nationalised along with 13 other banks.

Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh and 50 employees, the Bank has made a rapid growth over the years and blossomed into a mighty institution with a strong national presence and sizable international operations. In business volume, the Bank occupies a premier position among the nationalised banks

Our Mission "to provide superior, proactive banking services to niche markets globally, while providing cost-effective, responsive services to others in our role as a development bank, and in so doing, meet the requirements of our stakeholders".

Our Vision "to become the bank of choice for corporates, medium businesses and upmarket retail customers and to provide cost effective developmental banking for small business, mass market and rural markets"

PRODUCTS AND SERVICES

Star Personal Loans Bullion Banking Star Educational Loans Kisan Credit Card  Bill Finance Bank Guarantee Export Finance   Interest Rates   BOI Medimobile Scheme

Star Mortgage Loan Scheme Star IPO Channel Credit Corporate Loan Discounting of future cash

flows  Foreign Currency Swing

Limits Star Autofin Scheme

Deposits :

Term deposit NRI Deposit Scheme   Interest Rates  BOI Savings Plus Scheme  BOI Current Deposits Plus

Account

Foreign Currency Deposit Schemes Rates 

Special Deposit Product   BOI Floating Deposit

Schemes

Services :

Star Cash Management Service 

Depository Services  Safe Deposit Vault Safe Custody Services

Technology Products / Services 

Govt. Relief bonds Corporate banking Boi bonds

SWOT ANALYSIS

STRENGTHS

This network will provide about 500 ATMs to its clients now to start with. More Banks are likely to join the network in the next one month and will make available about 1,200 common ATMs for all their clients. The Bank has been the first among the nationalised banks to establish a fully computerised branch and ATM facility

Multi Branch Banking (Anywhere Banking) service is available to customers of networked branches of the Bank

The Bank has 2573 branches in India spread over all states/ union territories including 93 specialised branches.

The Bank's association with the capital market. entered into an agreement with the Bombay Stock Exchange (BSE) to manage the BSE Clearing House

The Bank has sizable presence abroad, with a network of 21 branches (including three representative office) at key banking and financial centres viz. London, Newyork, Paris,Tokyo, Hong-Kong,and Singapore.

The international business accounts for around 20.10% of Bank's total business.

270 branches provide export credit. The expertise in this area has enabled the Bank to achieve a leading position in providing export credit in certain areas like diamond export

The Bank, as on March 2003, had 93 specialized branches comprising Corporate Banking Branches to undertake very large credit business

The Bank also has specialized Branches for Asset Recovery, Small Scale Industries, Hi-tech Agriculture Finance, Lease Finance and Treasury.

The Bank is a member of the RBI's VSAT Network and has installed 39 VSATs linking strategic branches/offices

WEAKNESS

Minimum balance in savings to be Rs 10000 There is no marketing network of the bank

No banking services like phone banking , doorstep banking , mobile banking etc. No department for maintaining customer relation

People are less interested in opening an account in the banks due to less no of hrs of working

No dmat ac in Jaipur branch

OPPORTUNITY

Extended working hours Any Time Anywhere Banking Banking Through Network increments Online eBanking / Internet Banking , eAlerts & eNews 24 Hour 365 Days Interactive Customer Care Centre Remote Customer Terminal Growing Banking Services In India Uptrend Of Banking Sector Back Up Of Government

THREATS

Growing no of private sector banks Rigrous selling of bank products by various banks

HDFC Bank Limited

The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995. The authorised capital of HDFC Bank is Rs.450 crore (Rs.45 billion). The paid-up capital is Rs.282 crore (Rs.28.2 billion). Apart from the usual facilities, you get a free ATM Card, Interbranch banking, NetBanking, BillPay, PhoneBanking, Debit Card and MobileBanking, among others.You also get privileges like fee waivers, enhanced ATM withdrawal limit, priority locker allotment, free Demat Account and lower interest rates on loans, to name a few. The money is automatically swept in from your fixed deposit into your Savings Account.

HDFC Gives you an overdraft facility up to 75% of your Fixed Deposit. In an emergency, you can access your funds while your Fixed Deposit continues to earn high interest. Apart from Regular and Premium Current accounts we

also have HDFC Bank Plus, a Current Account and then some more. You can transfer up to Rs. 50 lakh per month at no extra charge, between the four metros. You can also avail of cheque clearing between the four metros, get cash delivery/pickup upto Rs. 25,000/-, home delivery of Demand Drafts, at-par cheques, outstation cheque clearance facility, etc.24-hour automated banking services with 39 PhoneBanking numbers available. Inter-city/Inter-branch Banking(Access your account from any of our 435 branches in 199 cities.NetBanking), International Debit Card (An ATM card you can shop with all over the country and in over 140 countries with),MobileBanking ,BillPayment ( Pay your telephone, electricity and mobilephone bills through our ATMs), Internet, phone or mobile phone. No more standing in long queues or writing cheques.Loans for every need : Our loans come to you in easy-to-pay monthly instalments, and are available with easy documentation and quick delivery,Personal Loans(Take a loan of up to Rs. 3 lakh for a wedding, education, purchase of a computer or an exciting holiday) ,New Car Loans and Used Car Loans ( Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy documentation and speedy processing at attractive interest rates),Loans Against Shares( Get an overdraft up to Rs. 10 lakh at an attractive interest rate against physical shares, up to 50% of the market value of your shares),Two Wheeler & Consumer Loans( To help you buy the best durables for your home). Mutual Funds: Apart from a wide choice of mutual funds to suit your individual needs.International Credit Card: Get an option of Silver, Gold, or Health Plus Credit card, accepted worldwide from a world-class bank. NRI Services: A comprehensive range, backed by unmatched features and world-class service, ensures NRIs all the banking support they need.Forex Facilities: Avail of foreign currency, travellers cheques, foreign exchange demand drafts, to meet your travel needs.Insurance: HDFC Bank now brings you Life Insurance and Pension Solutions

like Risk Cover Scheme, Savings Scheme, Children’s Plan and Personal Plan from HDFC Standard Life Insurance Co. Ltd.

SWOT ANALYSIS

STRENGTHS

The HDFC Group holds 24.2% of the bank's equity while about 13.1% of the equity is held by the depository in respect of the bank's issue of American Depository Shares (ADS/ADR Issue)

The Bank at present has an enviable network of over 435 branches branches spread over  199 cities across the country Bank also has a network of over 1069 networked ATMs across these

cities Strong sales and marketing team Overdraft facility upto 75% against fixed deposit with the bank. Often confused to be nationalized bank by the people Provides wide range of products apart from deposits

WEAKNESS

No maximum upper limit for requesting a demand draft Limited banking hours on week days and weekends as compare to

ICICI bank. Closure on holidays and Sundays.

OPPORTUNITIES

Materialize or longitivity of services in Jaipur and goodwill. Open up extention counters at suitable and desired location

specifically in rural areas. Develop a bonding with customers by introducing schemes for good

and recognized personel and women Increasing the number of ATMs in the new areas like Vaishali Nagar. Customer retention initiatives & customer relationship management Development of new credit products for rural India

– weather insurance (rainfall, wind speed)– life and non-life insurance

BANKING TECHNOLOGY: CHALLENGES AND OPPORTUNITIES

Enterprise integration RTGS and inter-bank payment systems Branch network connectivity

THREATS

Frequent ATMS disorders and excessive rush at ATMs Extended banking hours of other private and multinational banks

which provide the facility of 365 day banking. Lower interest rate on FDs Limited trust and goodwill in the minds of people Extensive reach and coverage of private banks primarily ICICI.

HSBC Bank HSBC's origins in India date back to 1853, when the Mercantile Bank of India was established in Mumbai. The Bank has since, steadily grown in reach and service offerings, keeping pace with the evolving banking and financial needs of its customers. In India, the Bank offers a comprehensive suite of world-class products and services to its corporate and commercial banking clients as also to a fast growing personal banking customer base.

HSBC Securities and Capital Markets (India) Private Limited has two main business lines. Its Institutional and proprietary broking business is based in Mumbai and, has seats on two of India's premier stock exchanges, the Bombay Stock Exchange and the National Stock Exchange. It deals in Indian securities for both Indian and international institutions and for select retail clients and is backed by an extensive research team. The Corporate Finance and Advisory business, with offices in Mumbai and New Delhi, offers a full range of integrated investment banking services in India and internationally.

HSBC Group entities in India

The Hongkong and Shanghai Banking Corporation Limited (HSBC) HSBC Asset Management (India) Private Limited HSBC Electronic Data Processing (India) Private Limited HSBC Insurance Brokers (India) Private Limited HSBC Operations and Processing Enterprise (India) Private Limited HSBC Primary Dealership (India) Private Limited HSBC Private Equity Management (Mauritius) Limited HSBC Professional Services (India) Private Limited HSBC Securities and Capital Markets (India) Private Limited HSBC Software Development (India) Private Limited

SWOT ANALYSIS :

STRENGTHS

The Group provides:

Self-service banking with over 150 in-branch and off-branch ATMs and 24-hour phonebanking.

Trade and corporate banking services with real-time access to a centralised information database

Instantaneous inter-city transactions through online connections between all branches

A state-of-the-art treasury dealing system A sophisticated card system supporting debit and credit cards,

domestic and international VISA, MasterCard, and co-branded cards A dedicated acquiring system for both MasterCard and Visa

transactions online@hsbc, HSBC's internet banking service, provides customers

with an integrated and secure platform to access their accounts. Internet Payment Gateway handles credit card transactions on the

internet Asset management: HSBC Asset Management (India) Private Limited

offers mutual funds to its customers. With the Group's global fund management expertise and investment capabilities

Global Resourcing : HSBC Electronic Data Processing (India) Private Limited, through its offices in Hyderabad, Bangalore and Visakhapatnam provides data processing / customer service facilities

HSBC Insurance Brokers (India) Private Limited is licensed by the Insurance Regulatory Development Authority (IRDA) to operate as a composite insurance broking company, which will function as a direct and a reinsurance broker

HSBC Private Equity Management (Mauritius) Limited, a subsidiary of HSBC Private Equity (Asia) Limited in Hong Kong, has a Liaison Office in Mumbai

HSBC has well-established, long-term corporate banking relationships with large domestic Indian corporations and foreign multinationals operating in India

Business Banking offers two types of account to small and medium-sized businesses - The Business Account and the BusinessVantage Account

WEAKNESS Its branches are at very few places its branch network in Ahmedabad,

Bangalore, Chennai, Chandigarh, Coimbatore, Gurgaon, Hyderabad, Jaipur, Kochi, Kolkata, Ludhiana, Mumbai, New Delhi, Noida, Pune, Thane, Trivandrum and Visakhapatnam.

HSBC's origins in India date back to 1853, when the Mercantile Bank of India was established in Mumbai still the bank lag behind the major Indian banks

The bank appeal to maximum number of higher class customers No penetration in rural sector in India Only one main branch and atm in jaipur Higher minimum balance to be maintained in savings account i.e

25000 AQB

OPPORTUNITIES Innovation in product design and delivery Accessing capital Trends in M & A and market consolidation

Development of risk management strategies– market risk – operational risk – credit risk

Product innovation and development– NRI – credit – wealth management

Product delivery and channel management– ATM – web – mobile and telebanking – branch

Alliance and franchise arrangements Customer retention initiatives & customer relationship management Development of new credit products for rural India

– weather insurance (rainfall, wind speed)– life and non-life insurance

BANKING TECHNOLOGY: CHALLENGES AND OPPORTUNITIES

Enterprise integration RTGS and inter-bank payment systems Branch network connectivity ATM networks Linux Smart card technology

DEVELOPING AN INTREGRATED MULTI-CHANNEL BANKING PLATFORM

Deploying technology to integrate banking channels Internet/ ATM network/ branch / mobile Challenges of integration Delivering uniform services across delivery platforms Realising the benefits of enterprise integration– capitalising on cross sell/up sell opportunities

THREATS Growing market share of other banks on India through their aggressive

sales policies Large number of middle and lower class people in India which the bank

does not cover

STATE BANK OF INDIA

The State Bank of India was thus born with a new sense of social purpose aided by the 480 offices comprising branches, sub offices and three Local Head Offices inherited from the Imperial Bank. The concept of banking as mere repositories of the community's savings and lenders to creditworthy parties was soon to give way to the concept of purposeful banking subserving the growing and diversified financial needs of planned economic development. The State Bank of India was destined to act as the pacesetter in this respect and lead the Indian banking system into the exciting field of national development.

SWOT ANALYSIS

STRENGTHS

India`s top bank and best among nationalized banks Provide better infrastructure than any other nationalized bank There are 21 branches existing as per now including Jaipur and more

than 10000 branches all over India. The ATM network is above 3500 in India with 18 ATMs in Jaipur. The ATMs facility of SBI Bank can be accessed from ICICI and HDFC

bank. Provide all types of insurance advisories Provide all types cross banking products as any other private sector

bank. The transparency is also much better from other bank with least

employee turnover. Bank is going for globalizing its operation Marketing network development at head office.

WEAKNESSES

Average waiting time for the customer is 15 to 20 minutes. No separate customer care unit. Minimum balance to be maintained per day is Rs. 1000 There is no separate marketing cell in Jaipur branches. No other facility such as phone banking ,multiplicity and free

financial advice to customers. No DMAT account of the bank. Reduced banking hours.

OPPORTUNITIES

Setup a marketing cell at the local branch. Increasing the number of ATM to compete with other private and

multinational banks. Reducing the minimum balance per day. Ensure that loans are diversified across several customer

segments

Introduce robust risk scoring techniques to ensure better quality of loans, as well as to enable better risk-adjusted returns at the portfolio level.

Improve the quality of credit monitoring systems so that slippage in asset quality is minimized

Raise the share of non-fund income by increasing product offerings wherever necessary by better use of technology

Reduce operating expenses by upgrading banking technologyImprove the management of market risks; and finally

Reduce the impact of operational risks by putting in place appropriate frameworks to measure risks, mitigate them or insuring them.

THREATS

Growth of private players has led to shifting emphasis from public sector banks.

Increase in foreign banks resulted in taking away business from PSU’s.

Increasing cross selling of products through banks.

State Bank of Bikaner and Jaipur State Bank of Bikaner and Jaipur, a professionally managed Public Sector Bank with a track record of uninterrupted profitability and dividend payment (except one year) since its inception in 1963, came into existence after amalgamation of the erstwhile State Bank of Jaipur with State Bank of Bikaner,as a subsidiary of State Bank of India.

SWOT ANALYSIS

STRENGTHS

The Bank is giving thrust on fee-based income and relatively safe high yielding advances like Trade advances, Personal segment advances and Agricultural advances

The Bank provides Demat Services and Trusteeship for debenture holders to increase its fee-based income

The Bank is planning to introduce Cash Management Services, for the benefit of corporate customers.

The Bank is giving high priority for adoption of modern technology to provide efficient and prompt customer service. The Bank has 351 computerised branches covering more than 77% of its business.

There are 58 branches and 832 atms in all

Provide other cross banking products

Highest customer base and trust of customer of jaipur

WEAKNESS

Limited customer dealing hrs in comparison to other private sector banks

No facilities to be provided for phone banking, d.mat a.c in jaipur No marketing network in any of the jaipur branch. Some branches in jaipur do not have customer relation department Very low infrastructure in some branches of jaipur No banking in rural area

OPPORTUNITY

Hybrid products are upcoming Making all the branches computerized. Ensure that loans are diversified across several customer segments

Introduce robust risk scoring techniques to ensure better quality of loans, as well as to enable better risk-adjusted returns at the portfolio level.

Improve the quality of credit monitoring systems so that slippage in asset quality is minimized

Raise the share of non-fund income by increasing product offerings wherever necessary by better use of technology

Reduce operating expenses by upgrading banking technologyImprove the management of market risks; and finally

Reduce the impact of operational risks by putting in place appropriate frameworks to measure risks, mitigate them or insuring them.

THREATS Growth of private players has led to shifting emphasis from public sector banks. Increase in foreign banks resulted in taking away business from PSU’s.

Increasing cross selling of products through banks.

RESULTS OF SURVEY CONDUCTED ON CUSTOMER VIEW

CONVENIENCE OF LOCATION

11%

29%

6%

21%

33%

0% 5% 10% 15% 20% 25% 30% 35%

1

2

3

4

5

PRIO

RIT

Y O

F IM

PORT

AN

CE

% OF ACCOUNT HOLDERS

CUSTOMER RELATION

18%

5%

35%

32%

10%

0% 10% 20% 30% 40%

1

2

3

4

5

PRIO

RIT

Y O

F IM

PORT

AN

CE

% OF IMPORTANCE

ACCOUNTS MAINTAINED

28

14

8

0

5

10

15

20

25

30

savings current F.D

RES

PON

DEN

T PE

RC

ENTA

GE

QUALITY OF SERVICES

5%

30%

65%

0% 10% 20% 30% 40% 50% 60% 70%

1

2

3

PRIO

RIT

Y O

F IM

PORT

AN

CE

% OF IMPORTANCE

BANK’S PROMOTIONAL ADVERTISING

12%

35%

4%

27%

22%

0% 10% 20% 30% 40%

1

2

3

4

5

PRIO

RIT

Y O

F IM

PORT

AN

CE

% OF IMPORTANCE

BANK’S REPUTATION

57%

23%

3%

10%

7%

0% 10% 20% 30% 40% 50% 60%

1

2

3

4

5

PRIO

RIT

Y O

F IM

PORT

AN

CE

% OF IMPORTANCE

RECOMMENDATIONS

STRATEGY TO COMBAT COMPETITION

Strategy for Schools and colleges

Frist, efforts should be directed towards institutions which have a fee deposition counter within the premises so that there is no need on the part of the bank to put extra efforts for fee collection.

Provide life/accidental insurance cover to all the students and teachers of the institution concerned for the period of their association with the concerned institute.

Nominal premium charges may be charged per student subject to negotiations towards insurance cover.

Zero balance accounts facility for all the teachers apart from their salary accounts.

Free medical checkup to all the students at least once a year. Promise special educational loans to meritorious students passing out

of the concerned isnstitution and excelling in competitive exams. Provide renovation loans for the institution/college concerned at less

then the prevailing rates of interest. Highlight the feature of third party banking i.e. Crediting any amount

deposited in the account of the concerned institution without any specific instructions.

Povide doorstep/ room service facility without any charge to the institution concerned.

Sponsor/co-sponsor the annual day event or sports day evens held at the institutions to strengthen association with them.

Commit to waive any charges that might accrue due to any default on the part of administration during the course of operation of accounts by them.

Provide discount on the AQB to be maintained to parents of students who decide to open accounts with ICICI BANK.

Made arrangement for fee collection keeping in mind the convenience of parents and the institution concerned.

STRATEGY FOR CINEMA HALLS: In Jaipur cinema hall are the most happening places especially during vacations. Cinema halls are these days going flooded with movie watchers. No doubt, these cinema halls attract huge collections and they need to back their money everyday. Carrying huge amount of money is again very risky. To capture this sector ICICI BANK should emphasize on doorstep banking, phone banking and their offers of free bank facility to current account holders. The same strategy can also be adopted to tap cinema halls owners. Besides through slide shows and captions during the intermission time, ICICI BANK can publicize its products, their milestones/achievements. Placing canopies at the cinema halls (with due permission) is also a good idea. Reason being audience usually come before the schedule time of starting of movies and they spend this time either by watching movie posters/hoardings or loitering here and there. They can be encouraged easily to divert their attention towards standard chartered canopies.Also the ICICI BANK can place its logo in the footer of the posters of the box office hit films.

STRATEGY FOR MEDICINE SHOPS:

It is very difficult to tap the retail chemist storeowners at this point of time because they already have their business account with at least one of the bank. Also ICICI BANK does not provide overdraft and cash credit facility and personal loan to businessman. Therefore it is really a hard target to combat.

Strategy to be followed:

ICICI BANK should contact their association heads seek to sponsor their meetings.Provide personal loans to shopkeepersSTRATEGY FOR RESORTS AND WATERPARKS:

ICICI Bank account holders should get some discount on specific schemes of membership. Also the tie up with the resort or the water park should provide

an unchallenged opportunity to ICICI bank to advertise and spread awareness among all the members and the prospective customers.Most people are not aware about ICICI BANK hence by conduction the various awareness programs; the banks awareness can be increased manifold. The bank must provide O.D. and C.C. limits to its customers as other banks do. Due to the potential offered by this industry the new ATM of the bank must be installed in the area nearing this industry.

STRATEGY FOR PETROL PUMP OWNERS:

Hordings and banners must be placed on the petrol pumps.Charges for bounce cheque should be reduced.

They should be made aware of doorstep banking which is a very important feature for them. Petrol pump owners are the most potential customers for opening current accounts; they must be made aware about the various features of current accounts.

QUESTIONNAIRE 1

1. NAME OF THE BANK2. AQB3. INTEREST ON SAVINGS4. FACILITY OF TRANSFER TO F.D5. MINIMUM BALANCE6. MULTIPLIES OF7. WORKING HOURS8. NO. OF BRANCHES

-JAIPUR-ALL OVER

9. ATMs-JAIPUR-ALL OVER

10. MARKETING NETWORK11. CROSS BANKING

-PRODUCTS OFFERED12. DOOR STEP13. PHONE BANKING14. MOBILE BANKING15. DMAT A/C16. CHARGES17. F.D(MIN BALANCE)18. SLAB(INTEREST)19. DD20. BILL PAYMENT21. TAX PAYMENT22. SPECIAL FEATURES23. CHARGES

-NOT MAINTAINING AQB24. OUTSTATION CLEARING

QUESTIONNAIRE 2

CRITERIA RANKS

1 2 3 4 5

ACCOUNTS MAINTAINED

CUSTOMER RELATION

BANK’S REPUTATION

CONVIENIENCE OF

LOCATION

QUALITY OF SERVICE

Life Cycles of Financial Planning

When you embark on the journey of life, you know you'll have to navigate your way through its ups and downs. You know you'll need to make numerous plans and take important decisions. Some of them, far-reaching decisions with a financial bearing. This is where you'll need to prepare for the ups and downs.

Most of us pass through four life stages as we age: youth, young couple, family, and relaxed. Each of these stages has its own characteristics and financial concerns.

ICICI Bank makes your financial plans and decisions as simple as possible, through a suite of products and services designed for each of these life stages to enable you cruise through in the easiest possible manner.

Just select the life stage that you best fit into now, and select from the products and services that we have already designed to suit your needs.

Youth Young Couple Family Relaxed