Voice of Customer Presentation

R15701: ABVI Project OpportunitiesSabrina Caliri, Thomas Visalli, Joseph Lee, Christine Lochner, Ian Nanney, Courtney Smith, Kenneth WilkinsonVoice of Customer PresentationGoal/Mission StatementIncrease business potential, create jobs and generate revenue for ABVI

Objectives Identify potential soft goods manufacturing operations that ABVI could add to current production capabilitiesIdentify and evaluate potential upcycling techniques to maximize donation value of bulk textile materials. Identify characteristics (i.e. capabilities, layout, procedures)Identify potential areas for improvement based on these characteristicsState consumer problems, and define the nature of product/service opportunities that are created by those problems.

Project DescriptionPrimary StakeholderJoe Kells director of sales and business development ABVI

Secondary StakeholderEmployees of ABVIGeneral Population of People with visibility disabilitiesFamily members of the visually impairedRIT CommunityGerald GaravusoDPL ABVI TeamMSD Team assigned

StakeholdersABVI has a long term goal to enhance the lives of the visually impaired. AVBI is looking to expand on their existing revenues sources by creating new product to compete nationally. These products can either be new softgood produces or new processed textiles.Softgoods ProductionNew material is sewed into a finished product.The finished product is of high quality.Purchase additional machines if proven to increase profit.BothABVI maintains status of having high integrity and consciousness.The final products needs to have a reliable and sustained market for product viability.The process is competitive in the US market and potentially in the global market.The process increases employment opportunities for the blind and visually impaired community.Utilize existing resources.Upcycling TextileABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle.One Goodwill location per region will grind up the textiles for that region. Compare the profitability of selling the shredded material vs. processing further to create a product.Shredder should look for product opportunities to increase the value of the shredded fabric Objective TreeObjective TreeGoalAffinity GroupCustomer Objective DescriptionIncrease business potential, create jobs, and generate revenue for ABVICapabilitiesUtilize existing resources.The process increases employment opportunities for the blind and visually impaired community.Create pilot upcycling program at Rochester ABVI locationThe recycling manufacturing process is operational by the visually impaired community.Shredder should look for product opportunities to increase the value of the shredded fabric (Sound deadening, insulation, cotton based non apparel, paper).Separating specific fabrics, turning shredded material back into thread or other useful commoditiesNew material is sewed into a finished product.The finished product is of high quality.Business GoalsThe process is competitive in the US market and potentially in the global market.Project expands customer base.Quick return on investment (TTM).ABVI maintains status of having high integrity and consciousness.The final products need to have a reliable and sustained market for product viability.UsageABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle.The recycling process needs to maximize profit per pound of donated material.The upcycling process needs to be more profitable than selling the material to a secondary company.Purchase additional machines if proven to increase profit.Manufacturing utilizes current machinery.ResourcesA total of 400 million pounds of textiles from Goodwills all over the country need to be recycled .One Goodwill location per region will grind up the textiles for that region.Process uses pre-cut material for sewing.Utilizes a workforce of 20-30 skilled workers or more.LegendBothTextilesSoftgoodsCustomer RequirementsProjectCategoryNeed #ImportanceDescriptionBothExpand Current Business CapabilitiesCR1ImportantProject expands customer base.CR2DesiredUtilize existing resources.CR3DesiredThe process increases employment opportunities for the blind and visually impaired community.Increase ProfitabilityCR4ImportantThe process is competitive in the US market and potentially in the global market.CR5CriticalQuick return on investment (TTM).EthicsCR6CriticalABVI maintains status of having high integrity and consciousness.CR7CriticalThe final products need to have a reliable and sustained market for product viability.TextilesUsageCR8ImportantABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle.CR9CriticalThe recycling process needs to maximize profit per pound of donated material.CR10CriticalThe upcycling process needs to be more profitable than selling the material to a secondary company.ResourcesCR11DesirableA total of 400 million pounds of textiles from Goodwills all over the country need to be recycled .CR12DesirableOne Goodwill location per region will grind up the textiles for that region.CapabilitiesCR13DesirableCreate pilot upcycling program at Rochester ABVI locationCR14CriticalThe recycling manufacturing process is operational by the visually impaired community.CR15CriticalShredder should look for product opportunities to increase the value of the shredded fabric (Sound deadening, insulation, cotton based non apparel, paper).CR16CriticalSeparating specific fabrics, turning shredded material back into thread or other useful commoditiesSoftgoodsUsageCR17DesirablePurchase additional machines if proven to increase profit.CR18DesirableManufacturing utilizes current machinery.ResourceCR19ImportantProcess uses pre-cut material for sewing.CR20CriticalUtilizes a workforce of 20-30 skilled workers or more.CapabilitiesCR21ImportantNew material is sewed into a finished product.CR22CriticalThe finished product is of high quality.Additional CommentsDo you have any ideas for high end softgood products ABVI could create?

Do you have any suggestions for uses of grinded cotton materials?Questions8