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Rachel Wong Suk Mun

018-3222808 rachelwsm@outlook.com

OBJECTIVE Resilient, determined, encouraging, supportive, passionate individual who aims to contribute my excellent content editing and copywriting skills to a professional organization in meeting its goals and standards, while pursuing a passion in management, especially in publishing, and e-commerce.

EXPERIENCE

LAWRENCE WALTER SEMINARS 2015 - PRESENT

Position: Social Media Strategist Industry: Corporate / Business management Training

Managed all media contents for Facebook, YouTube, Linked-In and webinar platforms Control and create all online marketing tools for social medias Managed official website SEO / SMO

STREETDEAL SDN BHD 2014 - 2015

Position: Sales Support Executive (Regional work) Industry: e-Commerce

Oversaw all sales persons’ content and copywriting Controlled all advertisement prices and commission levels Organized all advertisements’ art work and design works Managed all copy rights and branding issues

Achievements: - Reduced potential of legal actions against company arising from sales communication - Improved the quality of content and advertising by implementing new format and standard to be adhered STREETDEAL SDN BHD 2013 - 2014

Position: Sales Support Executive Industry: e-commerce

Managed all media advertisements Organized artwork and content with art designers Customized all content writing and advertisement write ups Standardized all media content before advertisements went live on site

Achievement: - Within one year, outperformed in the above mentioned aspects and offered to manage work on a regional level PROPERTY TIMES SDN BHD 2012 - 2013

Position: Media and Web Services Coordinator Industry: Property News and Network

Managed all web content and social media. ie: Facebook, YouTube, Twitter Managed all editors’ meetings and customer relations Provided marketing media support Assisted in planning and execution of events ie: gala dinners, property awards, and roadshows

OPTEGRA SDN BHD 2009 - 2011

Position: PR / Marketing Executive Industry: Computer / Information Technology (Software) – Advertizing

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Managed customer needs by providing customers with efficient and accurate information Assisted and supported the manager in writing of sales plans and strategies Provided sales and marketing support Assisted in planning and execution of marketing and promotional activities for achieving sales targets

STARHUB LIMITED, SINGAPORE 2008

Position: Business Care Consultant (Billing Department) Industry: Telecommunications

Attended to customer telephone enquiries, complaints, and feedbacks Provided customers with efficient and accurate information on products and services available

FEDERAL HOTEL KUALA LUMPUR 2006 - 2008

Position: PR / Sales Coordinator Specialization: PR, Banquet Sales, Corporate Sales Industry: Hospitality Management Public Relations

Assisted MARCOM manager in public relations and administrative work in office Fostered close relationship and communications with the media for advertizing matters and updates on

hotel’s promotions Coordinated with other department in events, functions, and dinners Photographer for events held at The Federal Hotel Kuala Lumpur Coordinated with graphics designers in monthly newsletter publication Copywriting, editing, and proof reading for every PR related issues

Sales Coordination Assisted all managers with Banquet, Corporate and Government sector issues Prepared daily reports of competing hotels, and highest potential corporate clients Prepared corporate letters and data entry of corporate companies Updated database of all hotel accounts

FEDERAL HOTEL KUALA LUMPUR 2006 - 2008

Position: PR / Sales Coordinator Specialization: PR, Banquet Sales, Corporate Sales Industry: Hospitality Management Hotel Rewards Program (Echelon)

Managed monthly rewards program statistics and reports Updated respective hotels of latest reward redemptions Planned execution with head office, for upcoming activities / festive season events, new marketing plans

and updates on latest promotions Managed database of rewards redemption and points

EDUCATION

Segi University College, 2010 Diploma in Mass Communications

Taylors School of Hospitality and Tourism Malaysia, 2006 MLVK Certificate in Hospitality and Tourism