RAFAEL A. V. DELGADO

20606 WILD SPRINGS DR., SAN ANTONIO, TX 78258 (210) 315-6677 ▪ rdelgado56@gmail.com

Summary Innovative and versatile Information Technology operations leader and software development

director with 22 years of experience designing, managing, and supporting IT projects, operations

and services within the Federal Judiciary. Responsible for LAN and national WANs, network security,

centralized e-mail and collaboration services, website and application development, and

Windows server and desktop tier 2 & 3 level support. Reliable, efficient, and dedicated leader

focused on delivering superior IT services and solutions while safeguarding critical systems and

data. Organized and detail oriented with a strong work ethic, personal integrity, and paramount

attention to confidentiality.

Education University of Texas at San Antonio May 2002 � B ach elo r in S c ien ce in Electrical Engineering with a focus on LSI and VSLI design

Experience National IT Operations & Applications Development Branch Chief � 07/20/2007 – 12/31/2014 Federal Public Defender Office � 7550 I. H. 10 W., Suite 200, San Antonio, TX 78229

• Managed a high-performing centralized IT expert service desk and applications development branch supporting 92 Federal Defenders Organizations and the Defender Service Office for the Administrative Office of the U.S. Courts.

• Implemented an ITIL framework utilizing IT service management tools to improve incident resolution, change control, and release, asset, and financial management of IT services.

• Provided project management and development supervision of applications and integration with Judiciary systems and IT solutions.

• Developed national IT policies, standards, and service solutions to support the Federal Defender program, it’s 210 offices, two data centers, and over 4,000 users.

• Designed, managed, and maintained the security and operational efficiency of the Defender Wide Area Network supporting data, VoIP, and video conference services.

• Chaired the Security Incident Response team and participated in the analysis and resolution of security threats.

• Developed long and short-range strategic and operational plans for the Federal Defender program.

• Prepared, maintained, and executed yearly $5.5 M budget and approved the procurement of hardware, software, maintenance and service contracts, and IT services.

• Provided contract management oversight as a Judiciary Contracting Officer Representative to ensure services and deliverables met contractual obligations.

• Worked closely with Federal Defenders, the Judiciary and other federal agencies to establish processes and service level objectives. Measured, managed, and continuously improved all aspects of service deliveries.

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• Identified, planned and conducted user training and change management for new IT services, applications, and the yearly IT conference for IT staff in Federal Defender offices.

• Assisted the Defender Service Office with IT assessments of Federal Defender Organizations.

Assistant National Technology & Litigation Support Administrator � 02/09/1995 – 07/19/2007 Federal Public Defender Office ▪ 727 E. Durango Blvd., B-207, San Antonio, TX 78206

• Staffed and supervised the initial national IT service support center and application development team.

• Designed and managed the first Wide Area Network for the Federal Defender program. • Managed the national cc:Mail e-mail directory and was the project manager for the

migration of 3,200 Federal Defender users, in 200 different offices, to Lotus Notes within a 90 day period.

• Provided litigation support guidance and training to the IT staff within Federal Defender organizations.

• Developed, coded and provided daily maintenance of the first national Federal Defender Intranet site, DWEB, for the dissemination of IT polices, applications and information.

Computer Systems Administrator � 05/18/1992 – 02/08/1995 Federal Public Defender Office � 727 E. Durango Blvd., B-207, San Antonio, TX 78206

• Installed, configured, and manage all computers, servers, network equipment, printers and software applications for six law offices.

• Provided technical support, consultation, and training to attorneys, investigators, paralegals, and legal support staff on the use of computer systems, applications, and litigation support solutions.

• Developed litigation support presentations, databases, and scanning solutions to assist attorneys with their client representation and demonstrative evidence used during trials.

• Co-developed and supported the national Case Management and Timekeeping software applications used by all Federal Defenders users.

• Assisted other Federal Defenders with the hiring of their Computer Systems Administrators. • Developed and maintained the national Novell server installation manual and LAN configuration

standards utilized by all Federal Defenders.

CEO � 06/1986 – 07/1992 All-Star Computer Service, Inc. & All-Star Software, Inc. � San Antonio, TX 78239

• Sold, installed, configured, trained and supported a multiuser accounting software package for Unix/Novell/MSDOS computer systems.

• Developed, implemented, trained, and supported custom INFORMIX 4GL database applications. Markets included convention scheduling and facilities booking, truck shipment pricing and tracking, water park membership management, and extended auto warranty pricing tool.

• Obtained and managed federal government contracts to repair and support computer systems at Brooks AFB and manufacture specialized cables for Kelly AFB.

Software Developer � 1982 –1986 Lone Star Data Corp. � San Antonio, TX 78229

• Developed, tested, and supported Z80 device drivers and communication protocol programs for use in specialize computers used to measure cognitive and reaction times in psychological analysis of fighter pilot candidatates at Books AFB.

• Supported UNIX based accounting software and systems.

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Skills & Certifications § Programming languages: Microsoft FoxPro database, Microsoft Access, HTML, Informix SQL, C#,

Pascal, Cobol, Intel Z80 and 80x86 assembler, and Intel micro code for 80x86 processors § Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Project, Visio, and Windows

Operating Systems § Microsoft Course – 6419 Configuring, Managing, and Maintaining Windows Server 2008 Servers –

January 11, 2010 § Microsoft Course – 6425 Configuring and Troubleshooting Windows Server 2008 Active Directory

Services – January 18, 2010 § ITIL Foundation Certificate in IT Service Management – April 11, 2007 § SANS Information Security Officer Training – January 30, 2003 § Current Help Desk Institute (HDI) Member § Current Project Management Institute Member: #4043882

References Available upon request