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Rail Industry WorkerCompetency Management System

An Overview of the Upgraded RIW System

U P G R A D E D R I W P O RTA L OV E R V I E W

LOGIN TO THE RIW PORTAL


Rail Industry Worker Competency Management System

Please follow this step-by-step guide for a brief overview of the upgraded Rail Industry Worker Competency Management

System.

Step 1

Please go to http://www.railindustryworker.com.au and click on “Register/Login” in the top menu bar.

Once on the home page for the Rail Industry Worker Competency Management System, enter your login details and click “Login.”

Step 2

Enter your company’s name in the search field, then select “Search.” Please note, only users associated with multiple companies will see this screen, all others will go straight from step 1 to step 3.


Step 3

In the top banner you can access your checkout items and view your pending actions. If you have pending actions that require your attention or items to checkout a red notification icon will display.

From the homepage of your portal, use the dashboard or the menu down the left side to Manage Roles, Manage Employees, view Pending Actions and view items to Checkout.


MANAGE ROLES


Step 1

Select “Manage Roles” to add new employees, add roles, update roles and upload role/competency documentation.

On the homepage of your portal, use the dashboard or the menu down the left side to select “Manage Roles.”

Step 2

Find the employee you wish to update roles for by scrolling through the list of employees on the left. Alternatively, search for an employee by entering a fragment of their name in the search field. Once you have found the correct employee, click on them to manage their roles.


Step 3

When the pop up displays with the employees’ personal information select “OK.”

Step 4

On the right side, click on the employee to manage their roles.


Step 5

To add a new role, select “Add New Role.”

To edit an existing role, click the role you wish to edit.


MANAGE EMPLOYEES


Step 1

Select “Manage Employees” to update existing employee data, order a replacement RIW card, view card subscription billing history, renew subscription and turn on/off renewal notifications.

On the homepage of your portal, use the dashboard or the menu down the left side to select “Manage Employees.”

Step 2

Update your employee’s data by clicking the edit icon in the Personal Details section.

Select “Subscription” to order a replacement RIW card, view card subscription billing history, renew subscription and turn on/off renewal notifications.

Select “Work Roles” to view the employee’s work roles and competencies. From here you can also navigate to Manage Roles.


Step 3

Within Subscription, click and navigate to order a replacement card, view card subscription billing history, renew subscription and turn on/off renewal notifications.


PENDING ACTIONS


Step 1

Select “Pending Actions” to view required actions for subscription renewals, returned applications, continuing applications and returned employees.

On the homepage of your portal, use the icon in the header banner, the dashboard tile or the menu down the left side to select “Pending Actions.”

Step 2

Click and navigate to the section you wish to complete the pending action for.


Step 3

For returned documents and returned employees select “View Comments” to view the reason for return.

Step 4

Select “Continue” to proceed to upload and re-submit the returned document or amend the returned employee application.


CHECKOUT


Step 1

Select “Checkout” to view any items that are sitting in the checkout waiting to be finalised.

On the homepage of your portal, use the icon in the header banner, the dashboard tile or the menu down the left side to select “Checkout.”


For questions or assistance please call 1300 777 245 or email [email protected]

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