A Human Factors and Behavioural Change Consultancy

www.arcadiaalive.com

Rail Support Services

For over 12 years Arcadia Alive has been delivering human factor training in the UK Rail Industry to raise performance and improve safety.

We offer you a range of practical and powerful programmes that:

• Improve your employees’ and your organisation’s performance

• Promote immediate improvements in well-being at work

• Are based on sound psychology principles

• Quickly and effectively increase safety

• Deliver immediate and measurable behavioural change.

All of our programmes are designed and developed by Psychologists and Management Consultants, using the latest research in:

• Rail Resource Management

• Non-Technical Skills

• Human Factors

• Human Performance

• Behavioural Change.

Arcadia Alive programmes bring substantial and long lasting advantages to your employees and your organisation. Our highly skilled team of employees all have significant training and experience in psychology, counselling and facilitation.

Who we are

Our Philosophy

• People and performance work in parallel

• Ultimately it is your people that differentiate your team and organisation from your competitors

• In the modern economy work is primarily about mental effort

• Our training gives an immediate return on your investment – unlike most training which is not transferred to the workplace and as such is a waste of time and money because it does not change behaviour

• We blend two disciplines; Psychology and Management to support your people in delivering sustainable and measurable behaviour change.

Our commitment to you is:To give your people the right support at the right time to give them immediate and practical ways of optimising their performance.

Arcadia Alive is a Human Factor and Behavioural

Change Consultancy.

We specialise in optimising your employees’ performance using a fusion of two disciplines: psychology and management. Our specialist facilitators bring a wealth of expertise to assist you in enhancing the performance and results your people deliver.

For a FREE Consultation Call 0845 2600 126 Now

BEHAVIOURAL SAFETY AND BESPOKE PACKAGES

Henry Ford once famously said…

‘ If you always do what you have always done you will always get what you have always got’

Programmes overview

Behavioural Safety ProgrammesOur behavioural safety programmes support you in bringing about behavioural changes to deliver substantial, measurable improvements in:

• Incidents • Accidents • Lost time

• Absenteeism • Safety behaviours

Key Features:Bespoke to your circumstances, we will work with you to define the specific behaviours you wish to promote, by looking at your structure, systems, processes and people. We will:

• Work collaboratively with you to ensure your managers, team leaders, staff and safety reps are completely engaged

• Clearly and thoroughly define the behaviours you wish to change.

Our approach ensures you receive:

• A valuable and unique comprehensive training and development package

• Measurable behaviour change

• An immediate return on your investment.

Bespoke Training Packages

You receive training that delivers substantial and measurable behavioural change so that when your people return to the workplace they will instantly be able to apply what they have learned.

Key Features:• Bespoke to your specific needs

• Built on the behavioural changes you have specified

• Delivered by our experienced facilitators who understand how to promote behavioural change.

STRUCTURE

SYSTEMS

PROCESS

CHANGE THE WAY YOU WORK

CHANGE BEHAVIOURSUSTAINABLE RESULT

PEOPLE

To Discuss Your Needs Confidentially

Call 0845 2600 126 Now

PSYCHOLOGICAL SUPPORT SERVICES

So much of our work today requires mental effort, it is vital we keep ourselves mentally fit. Our assessments and interventions will quickly and effectively identify and resolve your employees’ mental health problems and improve their health and performance.

Psychological Assessment

Our psychological assessments use standardised methods to assess particular aspects of human behaviour and provide an objective picture of the individual.

You will receive our informative and instructive report containing practical recommendations that might include further training, treatment, referral to specialist help or perhaps temporary or permanent redeployment.

Key Features:• Objectivity – Bias and personal perspective are

dramatically reduced

• Clarity – A robust framework and structure ensures accessibility

• Equality and fairness – Tests are standardised so that all individuals receive the same treatment.

Trauma Management Workshops

Our Trauma Management Workshops provide the means to manage and recover from a traumatic event and help your employees return to work and to a normal productive life.

We combine effective and powerful individual and workshop- based approaches to thoroughly educate your employees about reactions to stress and trauma and to create a personal strategy to assist them in their return to work.

Key Features:• Recognising pressure and stress

• Strategies for managing acute stress and PTSD

• Managing anger

• Personal change

• Assertiveness

• Lifestyle management.

Return to Work ProgrammesYour people will receive the best professional support to effect a speedy recovery following mental health challenges and traumatic events.

Our programme also minimises the risk of a relapse and a return of symptoms in the medium or long-term.

Key Features:• We use standardised assessments and tests to

understand the severity of the individual’s situation.

• We will recommend the length of treatment required.

• You will be kept fully informed by us of treatment progress.

Cognitive Behavioural Therapy (CBT)

Cognitive Behavioural Therapy (CBT) AssessmentThe purpose of the assessment is to identify the most appropriate treatment for your employee and assess the recommended number of one-to-one sessions required to produce a sustained recovery.

Cognitive Behavioural Therapy (CBT) SessionsThe CBT sessions are designed by the therapist to address the underlying issues and resolve the presenting challenges. The number of sessions is typically 6 – 12 depending upon the severity of the issue and will also include a return to work plan to guide the individual back to a normal productive life.

Programmes overview

To Discuss Your Needs Confidentially Call 0845 2600 126 Now

All these programmes use the latest research into Human Factors and Non-Technical Skills to enable participants to optimise their performance.

Non-Technical Skills for Drivers

Is for any drivers who are:

• In training or who are newly qualified

• Showing pre-cursors or struggling with concentration

• Coming up to known difficult periods in their career.

Key Features:

• Understanding the significance of non-technical skills and human error in rail incidents

• Situational Awareness and improving concentration levels

• Lifestyle and performance management skills when working shifts

• A range of skills to manage harmful pressure

• The issues relating to fatigue

• Communication and assertiveness skills.

Duration: 2 Days Number of participants: 1–8

Driver Instructors Programme

The course will provide your driver instructors with additional skills to instruct drivers including the latest information on non-technical skills and human factors.

Key Features:

• The latest research on Non-Technical Skills and Human Factors

• What drives human behaviours

• Essential instructor skills

• Learning styles

• New techniques to improve concentration, focus and memory

• The impact of communication on performance

• The crucial influence of sleep, diet and exercise on performance and concentration

• Tools and techniques for managing stress.

Duration: 3 Days Number of participants: 6–8

Driver Support Programme Refresher Management

One of the challenges both for organisations and for individuals seeking to achieve sustained performance improvement is to maintain motivation and progress.

Key Features:

• Review of progress against plans produced on the DSP

• Review of key skills and tools learnt on the DSP

• Commitment to an updated improvement plan.

Duration: 1 Day Number of participants: 8–10

Driver Support Programme (DSP)

Is for any of your drivers who:

• Have experienced an operational incident

• Struggle with stress, anxiety, depression or any other area in their personal lives

• Have attitudinal issues that are impacting their (or others’) performance.

Key Features:

• Rebuilding driver’s confidence

• Understanding the significance of non-technical skills and human error in rail incidents

• Situational awareness and improving concentration levels

• Key personal lifestyle and performance management skills

• A range of skills to manage harmful pressure

• Fatigue management

• Advanced communication and assertiveness skills

• Co-operating with others.

Duration: 3.5 Days Number of participants: 4

HUMAN FACTORS AND NON-TECHNICAL SKILLS PROGRAMMES

Programmes overview

MANAGEMENT PROGRAMMES

Programmes overview

Our specialism is management innovation. We bring you cutting-edge programmes that inform your people how they can behave in different ways to serve your organisation better.

Rail Leadership and Management (iLM accredited)

Our rail-specific management programme has been designed in collaboration with serving rail managers to produce first class rail managers for the 21st century – and is accredited by the UK’s largest management body, the Institute of Leadership and Management (iLM). It guarantees that your aspiring and existing managers:

• Benefit from a management programme specifically designed for the unique management challenges they face within the rail industry

• Get a guaranteed edge in leadership skills and management expertise to achieve and maintain a positive safety culture and surpass safety and performance objectives.

And because all delegate assessments take place in the workplace, you will receive an immediate return on your investment through delegates’ instant application of new knowledge and skills to solve current work issues.

We offer standard and bespoke programmes at:

• Level 3 – Team leaders

• Level 5 – Middle Managers

• Level 7 – Future and current senior managers.

Supporting Staff with Stress and Mental Health Issues

This programme increases your managers’ awareness of the causes and symptoms of the most commonly occurring mental health issues such as stress, anxiety and depression, and provides them with the skills to support their staff.

Key Features:

• How to recognise stress, anxiety and depression

• Understanding possible causes

• Available treatments for mental health issues

• Working with the individual to identify the support they require

• Terms and relevance to the Equality Act

Duration: 1 Day Number of participants: 8–10

Rail Resource Management and Human Factors for Managers

Successfully expanding your knowledge and understanding of the role played by technical skills and human factors in successful people management, this programme covers:

Key Features:

• The significance of human error in rail accidents and incidents

• The role of attention, vigilance and situational awareness in individual safety performance

• The risks presented by lifestyle factors

• How humans receive and process information in order to make decisions.

And through this, your delegates will:

• Improve their situational leadership and management performance

• Gain a powerful and effective command of their communication style

• Strongly improve their decision making and problem solving abilities

• Confidently manage anger and conflict.Duration: 3 Days Number of participants: 6–8

To Discuss Your Needs Confidentially Call 0845 2600 126 Now

Case Study 2

After beginning work with this Train Operating Company in January 2008, analysis of safety of the line incident rates showed 93% of drivers remained incident-free in the 12 months following attendance on our change programmes. This improvement was consistent across experienced and newly qualified drivers.

In addition, there was a 15% reduction in Signal Passed At Danger (SPAD) rate in the first 6 months rising to 60% within 24 months.

Our resultsOur Human Factor and Non-Technical Skills Programmes have a proven track record of quickly and significantly improving the safety performance and reducing the number of operational incidents of the Train Operating Companies we work with.

Case Study 1

SPADs per million train miles

1.2

1.1

1

0.9

0.8

0.7

0.6

0.5

0.4

0.32005 2006 2007 2008 2009 2010

Course Number of Drivers

Incident free since course

Driver Support Programme

24 92%

Newly Qualified Drivers

44 93%

TOTAL 68 93%

The number of Category A Signals Passed At Danger fell by a significant 42% in the 12 months following the attendance of this major Train Operating Company’s lowest-performing drivers on our Driver Support Programme in 2011.

Parkfield House, Park Street, Stafford ST17 4ALEmail: talk@arcadiaalive.com

Whether you want to raise your people’s performance or improve safety, you need to get your people to change their behaviour.

Recognising the complexity of Human Factors and the need to address the systemic causes of incidents and performance levers, we use our 5-stage methodology to deliver sustainable results:

➊ Analysis➋ Design➌ Develop➍ Pilot➎ Implement

By taking this holistic approach and engaging with your staff we design programmes for you that accurately target and produce the specific behavioural changes you require, and effectively improve your organisation’s performance.

Customer SupportFacilitationWe can act as facilitators for workshops and team meetings:

• Allowing you to participate

• Acting on your behalf to gain a confidential insight

Service ManagementWe can co-ordinate participants, participant’s managers, rosters and venues.

Research and DevelopmentWe design, develop and deliver bespoke powerful programmes tailored to individual, team and/or organisational learning needs.

CONSULTANCY

Contact us on:

0845 2600 126