raising the bar change and innovation
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Raising the bar: lessons learned while striving for change.TRANSCRIPT
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Raising the barMonitoring Performance Effectively Whilst Ensuring Continual Improvement and Innovation.
Lessons learned whilst striving for continuous improvement
A publication of
Daniel Lock Consulting.
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Improve don’t fix
Problem solving
Improvement & Innovation
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1. Recognise problem solving and innovation are distinct.
So:
2. Take opportunities to improve don’t just reestablish old base lines.
3. For every performance metric you have, investigate new, higher standards.
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Pernicious problem solving
It’s counterintuitive, but too much problem solving will stifle any improvement at all
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1. Reward attempts at innovation no matter the outcome.
So:
2. Provide structure so innovation is systematic, not risky and uncertain.
3. Think investment not gambling.
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CultureSet of beliefs that govern behavior
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Asses your culture
Resistance versus Acceptance
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1. Reward behaviour, not intentions and not just victories.
So:
2. Ask for and demand commitment for support of, and in meeting new standards.
3. Don’t tolerate the nay-sayers. Resistance is one thing, but ideas need nursing too.
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Not just ideas; innovators implement
Beliefs versus Realityof innovation
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1. Change the daily conversation to that of improvement.
So:
2. Dismiss myths about time, resources, and faux constraints. Most ideas don’t require large capital investment.
3. Reinforce and remind everyone about the examples of good work and results generated.
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Why people resist change
“The only thing we have to fear is Fear itself.” - Franklin D. Roosevelt
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The heart of resistance is
ambiguity
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USE BRIGHT LIGHTS
• Situational: vague issues and problems
• Scope: goals, resources, and measurements
• Relationships: responsibilities, politics.
• Processes: people processes; business processes
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1. The journey is uncertain: acknowledge that and deal with it quickly.
So:
2. Provide as much accurate information as you can, including pitfalls.
3. The journey is often more frightening than the destination. Provide bright lights.
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Innovation and improvement as a way of life.
The goals is empowerment.
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1. Agree the boundaries. Make it as large as possible.
So:
2. Demonstrate how and why it’s in their best interest.
3. Build the structures to support it.
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1. Allow people to fail.
2. Listen for the conversation.
3. Restructure support.
4. Drive accountability.
5. Continuous learning.
6. Exploit the improvements.
7. Focus on behaviour not victories.
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Takeaways
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BY Daniel Lock.
Twitter: @DanielLock | Web: DanielLock.com
Author Profile
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What does?
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How does it.