rajeev prakash final cv

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RAJEEV PRAKASH Mail-id: [email protected] Mobile No.: 8376909057/9560592769 _________________________________________________________________ ____________ Job Objective: I have the opportunity of working in multi disciplinary sector at critical customer interface stage in the area of finances, project delivery and legal formalities. This has given me the ability to handle the high pressure and sensitive part of customer interaction. I feel competent to handle and contribute effectively and efficiently in the growth of an organization using the skills I have acquired and to improve the business practice. Strengths: I am quick Learner, Confident and optimistic Areas of Expertise Customer Service Management Complaint Handling & Resolution Facility Management Customer Satisfaction Enhancement Front-End Supervision Legal Possession Formality Teambuilding & Training Cost-Reduction Strategies Real Estate Terminology Employment Experience: SUPERTECH LIMITED, NOIDA Designation: Assistant Manager (CRM) Duration: 23th February 2013 to onwards. Job Responsibilities Lease/Sale Deed of land & housing MIS report regarding Lease Deed/Sale deed, Maintenance Receivable. Cheque processing of incoming payment, reconcile payment. Customer Relationship Management (CRM) Customer Grievance handling. Payment Receipt.

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Page 1: RAJEEV PRAKASH  final cv

RAJEEV PRAKASH Mail-id: [email protected] No.: 8376909057/9560592769

_____________________________________________________________________________

Job Objective:I have the opportunity of working in multi disciplinary sector at critical customer interface stage in the area of finances, project delivery and legal formalities. This has given me the ability to handle the high pressure and sensitive part of customer interaction. I feel competent to handle and contribute effectively and efficiently in the growth of an organization using the skills I have acquired and to improve the business practice.

Strengths: I am quick Learner, Confident and optimistic

Areas of Expertise

Customer Service Management Complaint Handling & Resolution Facility Management

Customer Satisfaction Enhancement Front-End Supervision Legal Possession Formality

Teambuilding & Training Cost-Reduction Strategies Real Estate Terminology

Employment Experience:

SUPERTECH LIMITED, NOIDA Designation: Assistant Manager (CRM) Duration: 23th February 2013 to onwards.

Job Responsibilities

Lease/Sale Deed of land & housing MIS report regarding Lease Deed/Sale deed, Maintenance Receivable. Cheque processing of incoming payment, reconcile payment. Customer Relationship Management (CRM) Customer Grievance handling. Payment Receipt. Post Sale Activity (After Booking). Co-ordination between Accounts, Legal & Facility Department. Legal formality of transfer, adding name in allotment letter Billing of customer Accounts, Contracts Creation Legal formality of Lease Deed/Sale Deed Lease Deed & Rent Agreement Legal formality Maintenance Billing, Recovery of Maintenance charge Working in SAP Software (Production & Development ) Service Tax Calculation & Interest Calculation of Flat. Facility Management (Parking, handover formalities,Electricity,Club etc) Holding charge & delay Penalty Calculation of Flats. Bank Reconciliation of Maintenance Account. Recovery of Maintenance.

Page 2: RAJEEV PRAKASH  final cv

AXIS BANK LTD, New Delhi Designation: Business development executive Duration: 9th May 2012 to 17th November 2012.

Job Responsibilities- To develop branch business.

- Establish relationship with existing & new clients.

- Marketing CASA and other financial products (mutual fund, gold, Demat account, Credit card, insurance etc)

Educational Qualification:

Year Degree/Certificate Percentage University/Board

2010-12(full time)

PGDM Major-FinanceMinor- Marketing

70% Delhi school of professional studies & research, Delhi

2006-09 BBA (Finance) 60.763% Bharati vidyapeeth university, Pune

2006 Class XII 54.15 % Bihar board, Patna2004 Class X 50 % Bihar board, Patna

Employment Project in 4 th semester India infolineLtd, New Delhi Designation: Relationship manager Duration :( 10Feb-5may 2012).

Job Responsibilities- To Deal gold loan & maintain a relationship and l advise customers.- Marketing of Mutual fund, Insurance, NFO, Bond, Debenture etc.

Summer Internship Project GCell Technology Pvt. Ltd., Guargaon (Hariyana)

Duration: 63 Days (6 may-9 July 2011)Details: Financial analysis of GCell Technology

Airtel Patna Details: Research department & Customer Satisfaction Survey- 08 (Airtel HBO)

Gorakhpur Sahakari bank , Gorakhpur (UP) Duration: 30 Days (22 nov-22 dec 2008) Details: Revival of co-operative bank in Gorakhpur

Page 3: RAJEEV PRAKASH  final cv

SkillsSkill Name Skill Level Last Used/ExperienceCustomer Service Expert Currently used/3.8 yearsEmail Reply,Letter,Demand Letter, Lease/Sale Deed Typing Expert Currently used/3.8 yearsService Operations Expert Currently used/3.8 yearsDispute Resolution Expert Currently used/3.8 yearsCustomer Satisfaction & Sales Lead Generation Expert Currently used/3.8 yearsTelephonic Conversation Expert Currently used/3.8 yearsMS Word, Excel ,Access & PowerPoint Intermediate Currently used/3.8 yearsSAP & 4QT Software Intermediate Currently used/3.2 years

Awards & Achievements: Redesigned and implemented more effective  procedure for legal formalities

regarding Sublease Deed/Sale Deed

Recovery of Maintenance, Maintenance Recovery through system (meter procedure) Project “Supertech CZAR”

“Most valuable” team player.

Used technology to improve customer service

Customer Handling skill ( Approx 2000 per year )

Personal Information: Language Known: English, Hindi and Bhojpuri Date of Birth: 18/04/1987. Marital Status: Married. Hobbies: listening Music and, watching movies. Vehicle :- Own Vehicle (Motorcycle)

Additional Information Willing to relocate Willing to travel up to 25% of the time

Address A-45,3rd Floor,Joshi Colony,Patparganj,I.P Ext.,New Delhi-110092

Permanant Address

At-Bariyar Pur Tola ,Post-Gamhriya,,Dist-Siwan (Bihar)

Page 4: RAJEEV PRAKASH  final cv

Reference: - 1. Ashok Vats, CA, Senior Manager Simplex infrastructure pvt. Ltd.Delhi

Mobile. No.(9911059001)