Projects PortfolioRakesh Patange-- PMP, CSM, CPIM, MBA, B.E.

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Agenda

• Diagrammatic representation of connectivity projects completed

• Skills demonstrated

• My learnings

• What do I bring to the table?

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Instaedge CRM

AirWatch

Technical Service procedures Repository JDE

Contact Centre Staff Service Managers

Online Payments

Field Technician

Field Service Mobility Solution-Australia

Spare Parts

System

Mobile Payment Solution-Australia

On the field payments Processed Real Time Multiple Systems

CRM System: Connectivity with multiple IT systems

Internet Data Center

Internet

Electrolux Corporate Network

FirewallMessageUpload

Messaging Components

ERP & Other IT Systems

MessageDownload

JDE Interface

HO & Service Support Staff

Firewall

INSTAEDGEApplication Server

Database Server

100 mbps burstable

Leased Line

Broadband

Email / Phone callBroadband

MSA’s Spare Parts team

Contact Centre

External Vendor

Support Team Help deskDownloa

d

Message MessageUpload

MQ SeriesServerWeb Server

CRM: Cross functional processes connected

InstaEdge Oceania

Interface

Parts Central Celesta COGNOS

MSA’sBranches Call Center Tech CSA’s NDC

Interface Interface

Customer-Call Registration / Updation

Auto Call Allocation

Call Processing Post Allocation

Visit Updation

Calls

Initialization-Manual & Auto

Quotations

Collection / Delivery memos

Trade Seconds

Workshop

Registration / data upload & data O/P

Commission calculation

Insurance registration

Payments (Payables / receivables)

Extn Wtty & Insurance

Call Categorization

Payment documents

Cashier Input process

Bank Deposit-in slips

Payment Collections

Call Closure Costs and Sales

Debt Collection Reports

Automated EOD Process

Interaction with JDE

Call Closure Maintenance

CSA Call Completion

Generation-cost & sales

MSA Payments

CSA Claims

Claims validation-Paperwork's

Contract service bill

Cost Reversal

Interface

QESJDE

Process Overview

Entities

BackendSystems

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Online Staff Sales-Australiahttps://staffsales.au.electrolux.com

JDE

PIMS

Search & select product

Enter shipment details

Make online Payment

View confirmed order

Check Backorder Status

Price

Freight

Post Code Verification for delivery

Product Information

Product Stock

Payment Gateway

JDE Order-order confirmation

E-mail confirmation to staff member for payment receipt

Online Staff Sales Application

Staff Sales

Created a unique solution for the staff, by connecting existing IT systems

Connected systems for fraud detection in claim payments

Metro Service Claims

Country Service Claims

Instaedge CRM ServicePowerFraud Detection & Feedback

System design is in progress at this stage

Strengthening the process of claim payments by connecting CRM with a Fraud Detection System

Supply Chain Replenishment Project (Overseas)

CFA Distributor DemandPlant & Mother Warehouses

RM and PMWarehouses

OrderOrderOrder

Supply Supply Supply

Buffer Measurement / Adjustment

Inputs

Output 1G Y R G Y RG Y R

Output 2Replenish

OrderReplenish

OrderReplenish

OrderReplenish

Order

StockOutput 3 Calculated Stocks

Process Apply TOC logic on Data inputs Provide System Outputs

Data Disp/ Recpt/Order/Stocks

/SIT

Disp/ Recpt/Order/Stocks

/SIT

Disp/ Rect/Order/Stocks

DispatchesReceipts

Supply Chain optimised through a complex & connected IT System

CustomerGauge connected with CRM

Customer Feedback and response is enabled through connected IT Systems

People Connector: One Digital Workplace Change Management—APAC leading from Australia

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Skills demonstrated

Skill Project Name / Career span

How the skill was demonstrated

Managing cross functional teams

Instaedge-Asia (2005-2010)

Conducted regional workshop to chart out a common process across multiple Asian countries for after sales service

Field Service mobility solution

(2014-2015)

Managed a team of 5 service managers and 105 stakeholders across all the states in Australia.

Working successfully in multicultural environment

1996- 2016 Worked across Manufacturing IT Consulting SaaS Project Mgmt Banking Sr. Mgmt Electrolux IT Business Lead

Major Life changing event in 2011

Migrated across cultures, both personally as well as professionally

Project Management (PMP & Scrum methodology) 2002-2010

Represented the profession on PMI’s panel for reviewing PMI framework

Managed 10 customer projects on three SaaS (Software as a Service) based solutions for 8 years

Influencing the stakeholders to achieve project goals

2011-2016 Managed projects without having a direct command over a full time project team. Influencing the stakeholders was the key to successful project completion

Pre-sales and Proposal Management

2002-2010 Need understanding studies, presentations, analysis to formulate business proposals for solution implementations

Rakesh: Skills

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My Learnings

• Projects are about managing people as much as systems and processes

• A detailed scope definition and solution design ensures project success right from the

beginning

• The next set of organisation efficiencies will happen through ‘connected’ environment—

People, processes and machines

• The future for Business -IT solutions is to fuse the physical and digital worlds by bringing

different concepts and technical components together

Rakesh: Summary of learnings

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What do I bring to the table?

• Experience in Project Management 14 Years

• Pre-Sales and Proposal Management for Business solutions 8 Years

• Experience in design, development & implementation of Business Solution projects 8 Years

• Skill in managing profitability of SaaS based business solutions 8 Years

• Knowledge of CRM Systems Instaedge CRM, SalesCRM, Banking CRM

• Getting the work done through influencing cross functional stakeholders At Electrolux Australia.

• Change Management Learned during One Digital Workplace project

• Internet of Things (IoT) Active interest in the field along with the support from an IT Vendor.

Rakesh: What do I bring to the table?