RAMP SAFETY OFFICER

RSO

INDONESIA AIRASIA

INTRODUCTION• DEFINITIONS AND ABBREVIATION• GENERAL PHILOSOPHY• STRUCTURE ORGANISATION• AIRCRAFT GROUND HANDLING• GROUND SUPPORT EQUIPMENT (GSE)• RAMP SAFETY• SAFETY PRINCIPLES• SAFETY MANAGEMENT SYSTEM (SMS)• PERSONNEL LICENCE• HUMAN FACTOR AWARENESS• DENGEROUS GOODS AWARENESS• AIRASIA RAMP ACTIVITY• APPENDIX

ACRONYMS ACFT Aircraft STA Schedule Time Arrival STD Schedule Time Departure ATA Actual Time Departure ETA Estimate Time Arrival ATD Actual Time Departure ATC Air Traffic Control AOG Aircraft On Ground GPU Ground Power Unit APU Auxiliary Power Unit ASU Air Start Unit ACU Air Cond Unit BRC Baggage Reconciliation

Chart

OPS Operation RTB Return To Base FLT Flight NLG Nose Landing Gear PLB Passanger Loading Bridge DOW Dry Operating Weight MTW Maximum Take off Weight MLW Maximum Landing Weight PAX Passanger ASAP As Soon As Possible EPM Engeneering Procedure

Manual PIPO Powere In Power Out BGE Baggage

AIRLINE 3 LETTER CODE DESTINATION

KBR KOTA BAHRU LGK LANGKAWI MYY MIRI TWU TAWAU KUL KUALA

LUMPUR KCH KUCHING CGK CENGKARENG AOR ALOR STAR SUB SURABAYA JOG JOGJAKARTA

HKG HONGKONG PER PERTH DRW DARWIN DPS DENPASAR BDO BANDUNG SIN SINGAPORE SOC SOLO CNX CHIANG MAI BKK BANGKOK MES MEDAN HKT PHUKET

GENERAL PHILOSOPHY

RAMP OBJECTIVES1. SAFETY

-To ensure airsade safety adhered at all times2. ON TIME PERFORMANCE

- Being efficient at all time- To handle all the handling and services during within 25 mins turn arround

3. COST- Everyone’s responsibility to minimize department cost in term of cost control

4. NO PILFERAGE- To aim for NIL pilferage cases

RAMP STRUCTURE ORGANIZATIONSENIOR RAMP

EXECUTIVE

RAMP TL CGK

RAMP SAFETY OFFICER

GHA

RAMP DRIVER

RAMP TL DPS

RAMP SAFETY OFFICER

GHA

RAMP DRIVER

RAMP TL SUB

RAMP SAFETY OFFICER

GHA

RAMP DRIVER

RAMP TL BDO

RAMP SAFETY OFFICER

GHA

RAMP DRIVER

RAMP TL MES

RAMP SAFETY OFFICER

GHA

RAMP DRIVER

JUNIOR RAMP EXECUTIVE

RAMP SAFETY OFFICER PROCESS CHART

RSORAMP CHECK

FLIGHT MONITORIRREGULARITY REPORT

INCIDENT / ACCIDENT REPORTDAILY REPORT

RAMP TLREPORT ANALYSIS

STUDY CASEPERFORMANCE DEPARTMENT

STATION MANAGER / JUNIOR RAMP EXC

EXECUTE TO MANAGEMENT GHAEXECUTE TO OTHER DEPARTMENT

RAMP EXECUTIVEALL PERFORMANCE

PLAN AND STRATEGYREPORT TO HEAD OF

DEPARTMENT

RAMP PLEDGE

• To report for work 15 minutes earlier• To be well groomed and in full uniform• To always observe safety procedures and

target ZERO (0) personnel & aircraft accidents• To be fully equipped & conduct FOD checks at

parking bay 15 minutes before aircraft arrives• To strive 100 % on time performance

WHAT IS RAMP IN AVIATION

Ramp is the ground area where aircraft handlers are working at

Ramp is popularly referred to as the “tarmac or apron”

Technical – Aircraft Operation Area (AOA)

FUNCTIONS AND RESPONSIBILITIES The purpose of Ramp Services Department

- Perform the ground handling functions Ramp Works Very Closely with;

- Maintenance and Engineering- Ground Operation (Guest Service)

- Flight Operations (Pilot, Dispather and Cabin Crew) This Function Should Not Conflict with the;

- Maintenance Organizations Exposition (MOE)- Engineering Procedures Manual (EPM)- Aircraft Maintenance Manual (AMM)

AIRCRAFT GROUND HANDLING

AirAsia especially in Indonesia area subcontract to a handling agent.

The major catagory of ground handling services;1. Cabin Service2. Catering3. Ramp Service4. Passanger Service5. Field Operation Service

GROUND SUPPORT EQUIPMENT(GSE)

GSE IS THE EQUIPMENT FOUND AT AIRPORT, USUALLY ON THE RAMP, THE SERVICING AREA BY THE TERMINAL.

THIS EQUIPMENT IS USED TO SERVICE THE AIRCRAFT BETWEEN FLIGHT ON THE GROUND.

GSE LIST• Aircraft Tow Tractors• Airstarts• Air Conditioners• Baggage Carts• Baggage Tractors• Belt Loaders• Cargo Loaders• Cargo Tractors• Dollies• Ground Power Unit• Hight • Hightlift Servise Trucks• Lavatory Truck• Water Truck• Maintenenace Lift• Stair Truck• Miscellaneous

GSE _ PICTURES

TLD Air Conditioner

Airstartr

Aircraft – tow- Tractor

Belt Loader

RAMP SAFETY

BOTH AIRCRAFT AND GROUND VIHICLES OPERATED BY VARIOUS COMPANIES USE THE APRON.

THIS IS OFTEN A HECTIC PLACE, WITH PEOPLE TRYING TO HANDLE PLANES AS QUICKLY AS POSIBLE.

STANDARDISED PROCEDURES

• GROUND TRAFFIC

• LVP _ LOW VISIBILITY PROCEDURES

• HOW TO BEHAVE AROUND AIRCRAFT

• HANDLING / TURNAROUND

SAFETY PRINCIPLES

Safety means preventing injury to people or damage to aircraft, vihicles or infrastructure due to human error or technical failure.

ACCIDENTS AND INCIDENTS REASON

1. Technical breadown or System failure.2. Human errors : when someone make a

mistake, is distracted or impeded in their work.

3. Organisational failure as a result of inadequate oversight or defective procedures.

SAFETY POSITIONING OF PAX STEP

SAFETY MANAGEMENT SYSTEM(SMS)

INTRODUCTORY

It is a toolbox that contains the tool that an aviation organization needs in order to be able to control the safety risks of the consequence of the hazards it must face during the delivery of the service for which the organization is in business.

FIVE OF AVIATION’S MOST CHERISHED SAFETY SLOGANS

o IN AVIATION, SAFETY IS FIRST

o SAFETY IS EVERYBODY’S RESPONSIBILITY

o IF AIN’T BROKEN, WHY FIX IT

o IF YOU BELIVE SAFETY IS EXPENSIVE , TRY AN ACCIDENT

o SEVENTY PER CENT OF ACCIDENTS ARE DUE TO HUMAN ERROR

PERSONNEL LICENCE

• FOO LICENCE• FLUENT IN ENGLISH BOTH ORAL & WRITTEN• HARD WORKING, ABLE TO WORK INDIVIDUAL

AND TEAM• STRONG PEOPLE SKILL, GOOD

COMMUNICATION, HIGH ACHIEVER• QUICK LEARNING, LOGICAL THINKING WITH

GOOD INTERPERSONAL SKILL

HUMAN FACTOR AWARENESS

• INTRODUCTORY

• A FIELD OF SCIENCE AND APPLICATION, THE GOAL OF WHICH IS TO OPTIMIZE THE PERFORMANCE OF A HUMAN IN A SYSTEM BY IDENTIFYING, DESCRIBING, PREDICTING, AND SHAPING HUMAN BEHAVIOR OR HUMAN PERFORMANCE OR IN A SIMPLE SENSE A STUDY OF HUMAN BEHAVIOR AND ITS ENVIROMENT.

THE DIRTY DOZEN1. Lack of Communication2. Complacency3. Lack of Knowledge4. Distraction5. Lack of Teamwork6. Fatigue7. Lack of Resources8. Pressure9. Lack of Assertiveness10. Stress11. Lack of Awareness12. Norms

DANGEROUS GOODS

• Definition of Dangerous Goods

Articles or subtances with are capable of posing a risk to healt, safety, property or the environment when transported by air, and which are shown in the list of DG in the regulation or which are classified according to the Regulation.

HAZARDOUS MATERIALS TRANSPORTATION WITH AIRCRAFT

INTERNATIONAL NATIONALUnited Nation – IAEA

(International Atomic Energy Agency) UU 15 / 1992 – UU 01 / 09

ICAO ANNEX 18ICAO DOC 9284, ICAO DOC 9481 PP 3 / 2001

CASR – Part 92SAFE TRANSPORT OF DANGEROUS

GOODS BY AIRKM 14 / 1989

IATADANGEROUS GOODS SKEP 40 / II / 1995

SKEP 275 / XII / 1998

SKEP 293 / XI / 1999

GENERAL

Dangerous Goods Categories;

• Dangerous Goods Acceptable• Dangerous Goods Forbidden• Dangerous Goods Forbidden unless Exempted• Dangerous Goods Excepted

HAZARD CLASSES AND DIVISIONS

1. EXPLOSIVE2. GASES3. FLAMMABLE LIQUIDS4. FLAMMABLE SOLIDS5. OXIDIZING SUBSTANCE AND ORGANIC PEROXIDES6. TOXIC AND INFECTIOUS SUBSTANCES7. RADIOACTIVE MATERIALS8. CORROSIVE9. MISCELLANEOUS

AIRASIA RAMP ACTIVITY

OTP = 25 MINUTESON TIME PERFORMANCE

RAMP ACTIVITIES

RAMP ON GROUND ACTIVITIES

DEPARTURE ACTIVITIES

ARRIVAL ACTIVITIES

CONCURRENT ACTIVITIES

ARRIVAL ACTIVITIES

Aircraft parking Aircraft with Aviobridge

Catering up lift Lavatory servicing

LOADING UNLOADING ACTIVITIES

Loading baggage Loading cargo

Baggage to compartment Cargo to compartment

DEPARTURE ACTIVITIES

Refueling Ready to push back

Tow bar at nose wheel Proceed to departure

FOREIGN OBJECT DEBRIS(FOD)

ANYTHING THAT IS A FOREIGN OBJECTS ON THE TARMAC / APRON IS A DEBRIS

ENGINES CAN SUCK UP LOOSE OBJECT FROM THE TARMAC AROUND THE INTAKE

THIS DEBRIS ON THE AIRSIDE CAN CAUSE SERIOUS DAMAGE TO AIRCRAFT ENGINES

ANNEX 17

DEFINITION• ICAO ANNEX 17 IS A SECURITY REGULATION

• UNACCOMPANIED BAG = SECURITY RISKS

APPENDIX

ICAO ANNEXES• Annex 1 PERSONNEL LICENCING• Annex 2 RULES ON THE AIR• Annex 3 METEOROLOGICAL SERVICE

FOR INTERNATIONAL AIR NAVIGATION• Annex 4 AERONAUTICAL CHART• Annex 5 UNIT MEASUREMENT TO BE USED IN AIR &

GROUND OPERATIONS• ANNEX 6 OPERATION OF AIRVRAFT Part I : International Commercial Air Transport

Aeroplanes Part II : International General Aviation

Part III : International Operation Helicopter• Annex 7 AIRCRAFT NATIONALITY & REG MARKS• Annex 8 AIRWORTHINESS OF AIRCRAFT

ANNEX (Cont’d)• Annex 9 FACILITATION• Annex 10 AERONAUTICAL TELECOMMUNICATIONS

VOLUME I : Part I : Equipment & SystemPart II : Radio Frequencies

VILUME II : COMMUNICATION PROCEDURE• Annex 11 AIR TRAFFIC SERVICES• Annex 12 SEARCH AND RESCUE• Annex 13 AIRCRAFT ACCIDENT & INVESTIGATION• Annext 14 AERODROME

VOLUME I : Aerodsrome Design & OperationsVOLUME II: Heliport

• Annex 15 AERONAUTICAL INFORMATION SERVICES

ANNEX (Cont’d)• Annex 16 ENVIRONMENTAL PROTECTIO

VOLUME I : Aircraft NoiseVOLUME II: Aircraft Engine

Emmisions• Annex 17 SECURITY• Annex 18 THE SAFE TRANSPORT OF DANGEROUS GOODS BY AIR

THANK YOU