Ravi Pratap Singh

Pratap_1987@outlook.com+971-557619176

In quest of professional enrichment with a growth oriented organization.

PROFESSIONAL SYNOPSIS

A dynamic professional with 6 plus years of rich experience in Hospitality and food and beverage management.

Presently associated with MH Alshaya,Starbucks Coffee as a Store In-Charge in Abu Dhabi, U.A.E.

To take care of operational excellence to enhance customer satisfaction. Adept in handling quality related activities involving resource planning,

in-process inspection and co-ordination with Internal Departments. An effective communicator with excellent relationship management

skills and strong analytical, problem solving & organizational abilities. Directing, implementing and maintaining a service and management

philosophy which serves as a guide to respective team members. Recognized by Tim Horton’s INC Canada as one of the best employee in

Middle East. Got numerous emails from guest pertaining about best guest service

provided by

EMPLOYMENT SCANKey Deliverables

Operations Management

Sales forecasting and apportioning targets across teams maximizing daily sales and drive profits.

Reviewing business performance in line with budgetary control. Develop marketing and promotion ideas to increase walk-ins and sales. Liaising with purchasing department, Finance department and Suppliers. Manpower planning and communicating requirements to HR periodically. Ensuring smooth support functions and further integration with support team. To handle day to day operation, Training of team, sales & profitability. To handle P

& L of Outlets & also look after corporate P.R.

ORGANGANISATIONAL SCAN

Notable Assignment handled

November-2011-October-2014 –Tim Hortons Coffee as assistant store manager –In Abu-Dhabi, United Arab Emirates.

OCTOBER- 2010-SEPTMBER-11, Amalgamated Bean Coffee Trading Company Ltd, as an Area supervisor - Operation (Mumbai City), India

DECEMBER’08 - SEPTMBER-10 Domino’s Pizza India ltd ,VILE PARLE –EAST MUMBAI AS an ‘Assistant Restaurant Manager-Operations’

MAY’2008-NOVEMBER-2008- Management trainee at Hotel ‘The Retreat’ Mumbai -India

Key Deliverables:

Sales forecasting and apportioning targets across teams maximizing daily sales and drive profits.

Responsible to handle day to day operations. Recruitment of team members & training of team.

Raise sales & profitability by doing local store marketing, sms activities, Human chain activity.

Responsible for doing indent to handle operation smoothly. Analysis of P & L of Restaurant. To handle huge amount of cash management. Also look after C.S.R activities at Restaurant. Act as a mediator between senior management & junior staffs.

*Trained with Vivanta by Taj Hotels at LUCKNOW for 6 month in food & beverage service dept.

ACTIVITIES

Co-Curricular Activities : A Practical Training of First-aid & Bomb threat with fire safety from Domino’s pizza.

Extra Curricular Activities: SERVICE of POLIO through our collegeAs an Announcer in Career fair at Ranchi University. , attended beach cleaning activities, AIDS Awareness initiatives from Domino’s pizza in Mumbai.

EDUCATIONAL QUALIFICATIONS

YEAR DEGREE/CERTIFICATE

BOARD/UNIVERSITY

NAME OF SCHOOL/COLLEGE

STATUS

2005 H.S.C JHARKHAND EDUCATIONAL

COUNCIL

G.L.A COLLEGE ,DALTO

NGANJ (JHARKHAND)

SECOND CLASS

2003 S.S.C JHARKHAND EDUCATIONAL

COUNCIL

GOVT. HIGH SCHOOL,

LESLIGANJ

SECONDCLASS

LANGUAGES KNOWN: English, Hindi, Bengali and Marathi.

PROFESSIONAL QUALIFICATION

3 Years Diploma in Hotel Management with applied nutrition from West Bengal council of technical Education, West Bengal, India