ray white bursmac property management brochure
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Bursmac Property Management
Ray White Bursmac Ray White began in Crows Nest, Queensland in 1902. Ray White is a family owned business. We have been providing a range of real estate and property related services for many years. For example, we managed some 200,000 investment properties last year.
Ray White Bursmac principals are Chris Bursey and Steve McMahon. Their centrally located office has a strong leading position within the real estate industry for the local community.
Within the agency, a new energy has been developed in the property management department, coupled with a strong sales team and the supporting staff of the Ray White group. The northern suburbs now have a real estate agency that is highly recommended and the office is consistently acknowledged as one of the top 10 offices within the Ray White group. Ray White Bursmac received the award for top Property Management Office of the year for 2010 and just recently Top 5 Office in WA for 2013.
www.rwbm.com.au
Rental AppraisalsWe will set an accurate and competitive rental price. Appearance of the property will affect the rental value. A property that is maintained, clean and tidy will generally attract a higher rental return and be tenanted much faster.
Tenant SelectionTenants are carefully researched so that we eliminate problems that may occur during and/or after the tenancy. We will check the suitability of the applicant’s references and employment details. Applicants must not be bankrupt and have inspected the property prior to making their application. We personally check the National Tenancy Database to ensure that our tenants have not defaulted in the past.
Rent Collection Ray White Bursmac will control the rent arrears and issue notices of breach or termination, if necessary. We have in place a specialised property management accounting system which ensures you receive your regular rental payments, track and supply rental payments and information as well as provide a monthly statement for your personal accounting.
Security Bond Ray White Bursmac will ensure that the bond is administered correctly in accordance with the Residential Tenancies Act 1987.
Inventories and Property Condition ReportsThe Property Condition Report (and/or inventory if the property is furnished) is an intricate report outsourced to a specialised company, prior to the tenanting of the property. It is the foundation of the tenancy for securing bond purposes and accurate details must be recorded. The report specifies each item and the condition of that item. To accompany this report, a full set of photographs of the interior and exterior are taken, including the garden.
Photographs of the gardens are particularly important as it is always difficult to itemise the type and condition of a plant. A photo is conclusive. The tenant is given a copy of the report to check and sign.
Services
Property Management | Ray White Bursmac
Payment of AccountsThe “Exclusive Authority to Act” will indicate what the Property Manager can pay on your behalf, on agreement. Council rates, water rates, pest control, maintenance, strata levies, gardening and lawn mowing are some examples.
Repairs and Maintenance The premise on all chattels must be in reasonable condition at the initiation of a tenancy and must be maintained in good working order during the tenancy. It is Ray White Bursmac’s duty to advise you of any repairs and maintenance required and to organise tradesmen on your behalf (this is if you specify it on the management authority).
Inspections Routine inspections are carried out on a quarterly basis, however, at Ray White Bursmac, we make the first inspection six weeks after the property has been tenanted. The purpose of inspections is to ensure that the tenant is maintaining your investment and to also check if any repairs need to be carried out.
Final Bond Inspection When the tenants have vacated the property and they have handed all the keys back to Ray White Bursmac, we carry out the final inspection and compare it with the Property Condition Report. Excluding fair wear and tear, any damage to the property will be deducted from the tenants bond.
Court Applications and AppearancesRay White Bursmac will exercise the owner’s right to issue notices and applications under the Residential Tenancies Act 1987 and represent the owner in the small disputes division of the courts if necessary.
Periodical and Annual Statements/SummariesEach owner will receive a monthly statement on which all receipts, payments and fees are clearly noted with the balance forwarded to you. Annual summary statements will be produced at the end of the financial year for your personal accounting and tax purposes.
Key SecurityRay White Bursmac do not lend out keys to properties to applicants. Our staff will accompany all prospective tenants when they wish to view a property. At least two sets of keys will be required as our office needs a set and the new tenant will need a set.
Property Management | Ray White Bursmac
Services
Our role as your managing agent is to preserve your investment and maximise your rental return by ensuring that your property is thoroughly looked after.
Ray White Bursmac will ensure that rent is paid up to date and that your property is being well maintained and cared for during the period of tenancy.
Futhermore, we will act on maintenance issues as soon as possible to keep your costs to a minimum and improve the value of your home.
We will select appropriate tenants with you and sign tenancy agreements for the premises on your behalf. Our duty to you is to issue due notices and applications under the Residential Tenancies Act 1987 and represent you in the small disputes division in court if necessary.
Property Management | Ray White Bursmac
Our Role
Marketing
At Ray White Bursmac we want to give you peace of mind for your investment. At Ray White Bursmac we can market your investment in several ways:
• Newspapers (on request)
• Internet (nine major sites)
• “To Let” sign at the property (with your permission)
• Listings at reception
• Photograph and description in the office window
• Home opens (on request)
• A team member will personally take potential tenants into the property, at extended hours to cater for full time and shift workers.
Ray White Bursmac will market your property using:
• social media
• www.rwbm.com.au
• www.rentfind.com.au
• www.homehound.com.au
• www.realestate.com.au
• www.reiwa.com.au
• www.domain.com.au
• www.rent.com.au
• www.raywhite.com
• www.realty.com.au
Newspaper advertising is charged at cost, however our nine major internet sites are available at a minimal set fee. If a tenant should break their lease, they will be liable for all advertising costs.
Property Management | Ray White Bursmac
Our Points of Difference
Like any other investment, you want the best possible return, and you want to achieve that return with the least possible effort. Our Property Management Team excels in applying their expertise to each client’s needs and converting that to a premium customer experience where every detail is taken care of. But even more than that, we work proactively and without prompting to keep you informed and consulted on any matter relating to your property and its leasing potential.
The benefits of our Property Management Dept and leasing your property through us are:
We offer choice When it comes to our fees and charges, depending on the owners scenario ie. how many properties they are looking for us to take care of, we have a number of options that we can offer to suit an individual owner which are tailored to the individual owners circumstances.
Access to the right audienceWe can offer immediate access to registered potential tenants that have been qualified by us to rent a property.
Our market data and individual recommendations – Our leasing recommendations include expected rental return based on the comprehensive research and up-to-date data.
We have updated knowledge and access to information to qualify tenants through the National Tenancy Data-Base and Tica to protect the landlord from bad tenants.
Premium Service Our target for every client is to maximise returns for their property, provide the best possible advice on the marketing of their property and to ensure that everything that can be done in order to produce the maximum result will be done.
Dedicated StaffWe focus on providing high levels of service to our clients. We have dedicated senior property managers, a business development manager and assistant property managers.
Technology and TrainingWe pride ourselves on ensuring that our staff are provided with ongoing training and access to the latest technology in order to provide our clients with the best service.
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Property Management | Ray White Bursmac
Tenants Fees
BondCalculated at four weeks rent.
Pet Bond$260 if pets are on premises.
RentTenants are at all times required to be in advance with the rent.
DamagesTenants will pay for all damages outside fair wear and tear. Ray White Bursmac strongly recommends investment owners take out Landlord Protection Insurance which can include partial content insurance.
WaterThe tenant will pay up to 100% of the water usage. This is stipulated at the commencement of the lease.
UtilitiesThe tenant will pay electricity, gas and telephone supply and service accounts.
Dishonour FeesTenants will be charged a dishonour fee (variable) for all dishonourable cheques.
InsuranceThe tenant is responsible for insuring their own contents and personal items.
Property Management | Ray White Bursmac
Checklists
To help you through the process of leasing your investment, Ray White Bursmac has prepared a checklist for you. We need to ensure that your property is ready for leasing.
Checklist OneIncludes those items that are the lessor’s responsibility and a legal requirement for all leased premises, as specified in the Residential Tenancies Act 1987.
• All windows and doors (including cupboard doors) open and close easily.
• All locks are secure and operate effectively with keys.
• At least two sets of keys for all locks are provided to our agency (one set for the office and one for the tenant).
• The property provides adequate security to enable tenants to obtain contents insurance for their personal items. Maximum window and deadlocks required.
• Carpets are professionally steam cleaned.
• Pest control is current.
• Property to be detailed to meet the expectations of the in-going condition report.
• If a group residential strata titled property, two copies of the By-Laws are provided to the agency (one for the office, one for the tenant).
• Refuse bins are available for the tenants use and are clean and empty.
• Your property has 2 RCD’s and at least two hardwired smoke detectors.
Property Management | Ray White Bursmac
Checklist TwoIncludes items that are recommendations from our experience as property managers. They are not legal requirements, however they may be advantageous for you to include or attend to prior to leasing.
They will help to gain the maximum rental return.
• Arrange contents insurance for your property’s fixtures and fittings, landlord insurance, building insurance, public liability insurance and workers compensation.
• Ensure operating instructions/manuals for appliance items have been left with the property manager for the tenants.
• Warranty details for appliances provided to the agent if applicable.
• Cleaning instructions have been left for specific items. We strongly recommend a tube of element cleaner be left.
• Lawns and gardens are neat and mulched and wetter soil is applied to gardens until the tenant commences the lease.
• If the property is vacant for two or more weeks then a spot clean (approx $100) should be carried out before the tenancy commences.
• Reticulation is in full working order. A timer is set for the required day or let the agent know if it is a manual system.
• Consider including the lawn/garden/pool maintenance in the rent. We can arrange quotes for regular services or for work to be carried out with your current contractor.
Checklists
Property Management | Ray White Bursmac
Relocating
If the investment property is one you are moving out of then here are a few tips on what to do.
• Re-direct mail through Australia Post.
• Notify Synergy, Alinta Gas, your telephone company and Foxtel to finalise your accounts.
• Notify banks and other important institutions.
• Change your licence.
• Organise a removal company at least two weeks in advance.
• Make sure that you haven’t left any valuables behind.
• Make sure that all storage boxes are labelled and numbered for easy location.
We hope this booklet gives you an understanding of our property management department.
If you have any questions, please contact: 9347 3000
www.rwbm.com.au
Bursmac
Ray White BursmacCnr Illawarra Cres and Kingfisher Ave, Ballajura
Tel 9347 3000