rbap mabs update & future trends for rural banks to consider
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- 1. RBAP-MABS Update & Future Trends forRural Bankers to Consider
2. Providing technical assistance and trainingto rural banks in microfinance best practicessince 1997! 3. 120participatingrural banks 1,300 bankbranches &OBOs 4. Key Indicators April-2012Cumulative No. of New > 1,000,000BorrowersCumulative Amount of Loans> PhP42 BDisbursedTotal No. of Micro-deposits> 1.45 MTotal Volume of Micro- > PhP 2 Bdeposits 5. Key Indicators April 2012Cumulative No. of Bank Branches > 1,168Accredited for M-BankingAmount of M-Banking Transactions > PhP15 BNo. of Banks trained for > 186MicroinsuranceNumber of insured individuals>300,000 6. Accredited Technical Initiatives and TrainingPrivate Sector PartnershipsMicrofinance Products and ServicesRegulatory ComplianceLocal & International linkages 7. Factors Affecting BanksInclusiveNew Regulations TechnologiesRuralIncreasing Changing CompetitioMarkets Banks n 8. What is your market niche?HouseholdsEnterprisesTeachersOut-of-town Workers Farmers FishermenEmployees Utility companies Children8 9. Wider Consumer Choices 10. Multiple Borrowings & Over-Indebtedness 11. Interest Rate Transparency 12. More Discriminating ClientsATM Cards Microinsurance 13. What Can Rural Banks Do? 14. Five APPLE Steps for Rural BanksApproach customers with a personalized, warm welcome.Probe politely to understand all the customers needs.Present a solution for the customer.Listen for and resolve any issues or concerns.End with a found farewell and an invitation to return.Carmine Gallo The Apple Experience: Secrets toBuilding Insanely Great Customer Loyalty 15. Approach Customers 16. Probe Customers Needs 17. Present a SolutionSaving forEducation 18. Present a SolutionCoverage foryour Family 19. Listen to the Customer 20. End by Inviting them Back 21. New Technologies & Channels 22. Micro Deposits(deposits/withdrawals) Micro Loan Disbursementsand Collections ATMs Electronic Money Cash-inand Cash-out services Bill payments Remittances Government Payments Utility Payments 23. SMS MOBILE BANKINGCONGRATULATIONS, YOURLOAN WITH MABILIS RURAL Rural Bank BANKS HAS NOW BEENDatabase APPROVED. IT HAS BEEN DEBITED TO THE MABILIS FACECARD AND YOU MAYWITHDRAW IT AT ANY ATM.SMS GatewayServerRural Bank TELCO 24. The rise of Mobile Banking & Electronic Money 25. Electronic Money PlatformsCard-less Mobile Money Platform Card-based Mobile Money PlatformNow linked to an ATM cardInstant Smart Money CardCo-branded with rural banksMasterCard Debit/ATM CardPayments PaymentsMoney Transfer Money TransferMobile Banking Mobile Banking 26. Electronic Money AccreditationMay 29, 2012 at RBAP June 22, 2012 in IloiloJune 14, 2012 in Cebu CityJune 28, 2012 in Baguio 27. Card-based ATM Banking 28. New Customer Service Technology 29. Use of Third-Party Networks 30. Are you usingSocial Networking & Crowdsourcingto expand your market outreach? 31. Market Trend ResponsesOngoing Market ResearchProduct diversificationCustomer retention programsIntroduce payment services 32. Competitive Responses Take Advantage of Regulations Open MBOs Introduce new products & up-sell Use third-party networks 33. New Technology Adoption Deploy Cash/Debit/ATM Cards Third Party ATMs/POS SMS & Mobile Phone Banking Upgrade Core Banking Solutions Utilize the Power of Social Networks 34. Things to watch out ...1. Pricing Transparency Tiered Pricing 2. Credit Bureaus 3. Leverage Technology 1. Outreach 2. Competition3. Efficiency 4. Social Networks - Crowdsourcing 35. Answers from the Experts 36. EMAIL: [email protected]: @jvowens Websites:www.rbapmabs.orgwww.mobilephonebanking.rbap.orgmicroinsurance.rbap.orgwww.youtube.com/rbapmabs Facebook: MABS Phil