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FCC Unit ID # Description Job Title Vacancies Hired
11831 Boston Market C1 Direct Sales Representative 1 1
11831 Boston Market College Student/Intern 4 3
11831 Boston Market Customer Maintenance Specialist 1 1 1
11831 Boston Market Customer Satisfaction Technician 2 8 7
11831 Boston Market Direct Sales Representative 8 5
11831 Boston Market Dispatcher 1 1 1
11831 Boston Market Enterprise Account Executive 4 4
11831 Boston Market Marketing Coordinator 1 1
11831 Boston Market Residential Building Sales Representative 5 2
11831 Boston Market Sales Director, Small Business 1 1
11831 Boston Market Sales Engineer 1 1
11831 Boston Market Small Business Direct Sales Representative 3 2
11831 Boston Market Small Business Mid-tier Direct Sales Representative 1 0
11831 Boston Market Senior Sales Manager, MDU & Revenue Share 1 1
11831 Boston Market Supervisor, Warehouse 1 1
11831 Boston Market Systems Maintenance Technician 1 1 1
Total 42 32
8 positions not filled at end of plan year.
2 positions cancelled in plan year.
FCC/EEO Program Annual Record
Boston Market
Full Time Vacancies - 76.172(b)(1)
July 15, 2012 through July 14, 2013
Exhibit 22 - Page 1
Boston Market
Name of Source Address City State Zip Phone email Contact Name
Apartmentcareers.com 6370 LBJ Freeway, Suite 278 Dallas TX 75240 877-856-6668 [email protected]
Boston Herald P.O. Box 55843 Boston MA 02118 617-619-6292 [email protected] Brian W helan
Cable360.net (jobtarget.com) 225 State Street, Suite 300 New London CT 06320 860-447-4562 www.jobtarget.com
CareerBuilder.com 200 N LaSalle Street, Suite 1100 Chicago IL 60601 773-353-2617 [email protected] Andrew Carpenter
Craigslist.org 1381 9th Ave. San Francisco CA 94122 800-664-0633 www.craigslist.org
Experience.com 600 Atlantic Ave., Floor 20 Boston MA 02210 866-255-5397 www.experience.com
Facebook 1 Hacker W ay Menlo Park CA 94025 www.facebook.com
Indeed.com 177 Broad Street, 6th floor Stamford CT 06901 203-653-5230 [email protected] Ken Stabach
Job Fairs @ Career Source 186 Alewife Brook Parkway, #310 Cambridge MA 02138 617-661-7867 [email protected] Sybille DeCarlo, Shirley Lusty
Job Fairs @ The Career Place Trade Center Park, 100 Sylvan Rd. G100 W oburn MA 01801 781.932.5500 [email protected] Joy Bryant
JobQuest.com 888-578-6599 [email protected]
LinkedIn.com 2029 Stierlin Court Mountain View CA 94043 www.linkedin.com
Monster.com 622 Third Avenue, 37th Floor New York NY 10017 212-548-8345 [email protected] Stacey Shub
RCN Customer Referral Program 956 Massachusetts Ave Arlington MA 02476 781-316-8847 [email protected] Liz St. George
RCN Employee Referral Program 956 Massachusetts Ave Arlington MA 02476 781-316-8847 [email protected] Liz St. George
RCN Internal Job Posting Database 650 College Road East Princeton NJ 08540 609-681-2189 [email protected] Ken Conrad
RCN.com 650 College Road East Princeton NJ 08540 609-681-2189 [email protected] Ken Conrad
Tri-L.A.N., Inc. 1904 Eastwood Road. Suite 210 W ilmington NC 28403 910-256-1888 [email protected] Melissa Huber
Triumph Marketing, LLC 2631 Grand Valley Blvd., Suite 17210 Orange City FL 32763 352-234-3302 [email protected] Racheal Hannah
Twitter, Inc. 1355 Market Street, Suite 900 San Francisco CA 94103 https://twitter.com
FCC Annual Report
Recru itment Sources Uti l ized for Vacancies Fil led - 76.1702(b)(2)
Ju ly 15, 2012 - Ju ly 14, 2013
Exhibit 22 - Page 2
Outreach Efforts Sponsor Date Description
Training
NCTI July 2012 through
December 2012
Establishment of training programs designed to enable technical personnel to acquire skills that
could qualify them for higher-level positions.
Training
SCTE February 2013 through
June 2013
SCTE technical training courses and certifications focused on providing all installation technicians
with the tools needed to develop and advance their expertise and improve the customer
experience.
General Outreach
RCN July 2012 through July
2013
Advertised career opportunities on local access channels throughout the year.
General Outreach
RCN May 2013 through July
2013
"Now Hiring" posters hung in all payment centers for outreach to the general public.
Training
Cisco 10/29/12 through
11/2/2012
Cisco 15454 Training - to certify technicians on new equipment recently deployed in the company
enabling them to operate, maintain and troubleshoot the equipment
General Outreach
Career Source 6/24/2013 RCN-sponsored event to recruit for Direct Sales Representatives
General Outreach
The Career Place 8/1/2013 RCN-sponsored event to recruit for Direct Sales Representatives
Training
RCN April and May 2013 Code of Business Conduct and Respectful Workplace Training - refresher training for managers
on the company expectations for conducting our business and what falls under the umbrella of
workplace harassment and proper behaviors in the workplace.
Job Fairs
Multi-Industry Job Fair @
The Career Place
11/28/2012 Recruited for Direct Sales, Small Business Sales Representatives, and Customer Satisfaction
Technicians
Job Fairs
Mixed-Industry Job Fair by
Career Source
4/4/2013 Recruited for Direct Sales, Small Business Sales Representatives, and Customer Satisfaction
Technicians
RCN Corporation
Boston Market FCC
General Recruitment Report - 76.1702(b)(3)
July 15, 2012 through July 14, 2013
Exhibit 22 - Page 5
Training
RCN 2/6 and 2/7/13 Consultative Selling Series: Professional Selling Techniques - targeted at sales representatives to
improve the sell cycle from greeting the potential customer to closing the sale
Training
RCN 3/5, 3/6/13 HR management system training geared to HR professionals for improved human asset
management
General Outreach
RCN October, November
2012; May through July
2013
Distributed fliers in local RCN payment centers to recruit Direct Sales Rep candidates
General Outreach
RCN 10/15, 10/18/2012 Onsite open house - recruited for Direct Sales Representatives
General Outreach
Career Source 6/5/2013 Recruited for Direct Sales Representatives
Training
RCN 8/13 and 8/14/2012 Product Training - designed for new business sales representatives. The training consisted of
product training, compliance with state and local regulations, and sales skills training
General Outreach
RCN June, July, August
2013
Marketing Internships - Provided a challenging business environment for students to learn about
the telecommunications industry and an atmosphere for students to utilize their marketing
knowledge and actively contribute to the overall marketing goals and objectives for the period
General Outreach
RCN 5/6/2013, 6/27/2013 Onsite open house - recruited for Direct Sales Representatives
General Outreach
Career Source 2/13/2013 Seminar geared to employers on how to apply for state grants for employee training funds.
Training
RCN 5/21 through
5/24/2013
Training directed at business services sales representatives to increase their ability to reach quota
and to enhance their skill sets for promotional consideration. Training consisted of product
training, sales techniques, and use of business tools.
Training
RCN 4/10/2013 Training for sales and operations employees on new products for the cable offering - streaming
and the mini - to equip sales reps to sell the new products and for technicians to be able to install
the new products
Training
RCN March 2013 New product training on hosted services directed at business services sales representatives to
increase their product knowledge thereby equipping them with greater ability to reach quota
Exhibit 22 - Page 5
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C1 Direct Sales Representative 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 3 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
College Student/Intern 0 0 0 1 0 0 0 0 0 0 0 0 5 0 0 5 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 8 2 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
College Student/Intern 0 0 0 0 0 0 0 0 0 2 0 0 5 1 1 1 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
College Student/Intern 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 2 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Maintenance Specialist 1 0 0 0 0 0 0 0 0 0 2 0 0 7 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 2 1 0 0 1 0 0 1 0 0 0 0 0 1 0 0 2 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 1 1 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 2 1 0 0 1 0 0 0 0 0 1 0 0 2 0 0 1 0 0 2 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 4 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 2 7 5 0 18 1 1 2 0 0 15 1 0 24 1 0 59 1 0 6 0 0 0 0 0 2 0 0 15 0 0 0 0 0 7 0 0 1 0 0 23 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 2 0 0 0 0 0 0 0 0 0 3 1 1 0 0 0 1 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 2 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 2 1 0 0 1 0 0 0 0 0 1 1 1 1 0 0 4 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Customer Satisfaction Technician 2 3 0 0 0 0 0 0 0 0 2 0 0 2 0 0 24 1 1 1 0 0 0 0 0 2 0 0 3 0 0 2 0 0 2 0 0 1 0 0 5 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Direct Sales Representative 1 1 0 2 2 1 0 0 0 5 0 0 2 0 0 9 2 0 0 0 0 0 0 0 0 0 0 1 0 0 2 2 0 3 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Direct Sales Representative 3 2 0 0 0 0 0 0 0 2 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 2 1 1 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Direct Sales Representative 0 0 0 0 0 0 0 0 0 3 1 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Direct Sales Representative 0 0 0 1 1 1 0 0 0 0 0 0 0 0 0 1 1 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Direct Sales Representative 10 7 0 4 3 1 0 0 0 8 2 0 2 1 0 6 2 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 1 0 0 3 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Enterprise Account Executive 0 0 0 1 1 1 0 0 0 1 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Enterprise Account Executive 3 1 0 2 1 0 2 1 0 4 2 0 10 1 0 14 1 1 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 5 2 0 0 0 0 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Enterprise Account Executive 1 1 1 1 1 0 1 1 0 3 0 0 1 1 0 2 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 2 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Enterprise Account Executive 0 0 0 1 1 1 1 1 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Marketing Coordinator 4 1 0 3 1 0 0 0 0 6 0 0 41 2 0 1 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 1 0 0 90 8 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Residential Building Sales Representative 1 1 1 1 0 0 0 0 0 1 0 0 2 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Residential Building Sales Representative 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 4 3 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Sales Director, Small Business 3 1 1 0 0 0 0 0 0 4 0 0 28 0 0 6 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 1 0 0 0 0 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Sales Engineer 1 0 0 2 1 1 1 0 0 2 0 0 3 0 0 4 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 2 0 0 12 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Senior Sales Manager, MDU & Revenue Share 5 4 0 2 2 1 0 0 0 0 0 0 4 0 0 7 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 4 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Supervisor, Warehouse 1 0 0 2 1 1 2 1 0 14 1 0 31 0 0 9 2 0 0 0 0 0 0 0 2 0 0 1 0 0 0 0 0 1 0 0 0 0 0 25 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Totals 47 25 4 44 16 9 10 4 0 83 9 2 172 8 1 170 22 4 19 0 0 0 0 0 9 1 1 27 0 0 7 3 1 36 7 2 8 0 0 224 13 2 6 0 0 11 3 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Dispatcher 1 3 0 0 9 2 0 1 1 1 6 0 0 7 0 0 13 0 0 0 0 0 0 0 0 0 0 0 2 0 0 1 0 0 5 1 0 1 0 0 1 0 0 27 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Small Business Direct Sales Representative 5 0 0 1 0 0 2 1 1 5 0 0 4 0 0 10 0 0 1 1 0 0 0 0 2 0 0 0 0 0 0 0 0 2 0 0 0 0 0 7 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Small Business Direct Sales Representative 5 0 0 0 0 0 1 1 1 3 0 0 1 0 0 10 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 3 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Systems Maintenance Technician 1 1 0 0 0 0 0 4 3 1 1 0 0 1 0 0 2 0 0 1 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
14 0 0 10 2 0 8 6 4 15 0 0 13 0 0 35 0 0 4 1 0 0 0 0 2 0 0 4 0 0 1 0 0 12 1 0 1 0 0 18 1 0 28 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Grand Total 61 25 4 54 18 9 18 10 4 98 9 2 185 8 1 205 22 4 23 1 0 0 0 0 11 1 1 31 0 0 8 3 1 48 8 2 9 0 0 242 14 2 34 0 0 11 3 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
FCC Applicant Source Report - 76.1702(b)(4)
July 15, 2012 through July 14, 2013
FCC Annual Recruitment Source Evaluation - 76.1702(b)(4) Boston Market
Indeed.comMonster.com Job Fairs
Former RCN
Employees
Job Titles of Positions Filled
With Internal Hires
Newspaper / Radio
Ads / Media
Cable360/
jobtarget.comJob Titles of Positions Filled
with External Hires
Staffing Agencies
RCN Employee
Referral Program
Walk-Ins / Open
HouseRCN.com
RCN Internal Job
Posting Contractor LinkedIn.com
Local Career
Center / DUA
CareerBuilder
.com
RCN Customer
Referral Program Twitter, Inc. JobQuest.com Craigslist.org FacebookExperience.com
Exhibit 22 - Page 4
Referral Type # of Applicants # of Interviewees # of Hires
Staffing Agencies 61 25 4
RCN Employee Referral Program 54 18 9
RCN Internal Job Posting 18 10 4
CareerBuilder.com 98 9 2
Monster.com 185 8 1
RCN.com 205 22 4
Job Fairs 23 1 0
Cable360/jobtarget.com 0 0 0
Former RCN Employees 11 1 1
Newspaper / Radio Ads / Media 31 0 0
Contractor 8 3 1
LinkedIn.com 48 8 2
Local Career Centers / DUA 9 0 0
Indeed.com 242 14 2
Walk-ins/Open House 34 0 0
Experience.com 11 3 2
RCN Customer Referral Program 0 0 0
Twitter, Inc. 0 0 0
JobQuest.com 0 0 0
Craigslist.org 0 0 0
Facebook 0 0 0
TOTAL 1038 122 32
FCC Annual Report
Boston Market
Source Recruitment Evaluation - 76.1702(b)(4)
July 15, 2012 through July 14, 2013