Robert Cameron5108 N. Glenwood Avenue Chicago, IL 60640 / 773.480.9921 / robertcameron3@gmail.com

SUMMARY/SKILLS Conducting your environment with the efficiency of a world-class concierge Exemplary client/customer service Outstanding oral/written communication skills Enjoys research, writing, editing Attending to details while seeing the big picture Providing solutions before problems arise Engendering camaraderie among team members MS Office Suite (including Outlook), Salesforce

I have an exceptional performance history in the five-star luxury hotel market with an emphasis on creative and innovative service enhancements, interpersonal communications, creative problem solving, operations, and management.

I am a person who simply gets a great deal done—efficiently and seamlessly. I build lasting partnerships through diligence, determination, compassion, conviction, and respect, while maintaining a collaborative desire to serve and accomplish. I believe in, and practice, personal and professional responsibility.

PROFESSIONAL EXPERIENCE AXA Assistance USA, 122 S. Michigan Ave., Chicago, ILPrestige Concierge

June 2015–PresentProviding personalized service to our top-tier clients that includes extensive travel itineraries, coordination of meetings, entertainment, and account management.

The Peninsula Chicago, 108 E. Superior Street, Chicago, ILConcierge

May 2001–May 2015 Recognized approaching trends that necessitated shifts in procedure, information, tools, and resolution Team building, guest complaint engagement and resolution: finding solutions that are uncommonly

fresh, fair and equitable Coordinated schedules, organized meetings, travel itineraries, and entertainment for clients

Member Les Clefs d’Or USA

Lightflow, 980 N. Michigan Avenue, Chicago, ILSenior On-line ConciergeMarch 2000 to April 2001

Les Concierges, 100 Bush Street, San Francisco, CAConciergeJune 1997 to December 1999

EDUCATIONNorthern Illinois University, B.A., Corporate Communications