rcs bolivia rainbow connection services. rcs will offer your company: facilities dedicated to call...
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RCS Bolivia Rainbow Connection Services
RCS will offer your company: Facilities dedicated to Call Center Services Specialized personnel Quality Assurance Department Training Department Inbound services Capability to manage long term and high
capacity contracts Job security for staff in accordance with the
Bolivian labor law
RCS will ensure: High quality performance from agents and
support staff Rapid, effective and immediate assistance Properly trained agents that will assist your
customers accurately and effectively A minimum of 90% on quality performance The agents' requirements will be fulfilled
according to the Partner company’s expectations and needs
Our Facilities
We posses a very powerful computer network, dedicated to our call center services alone
Our facilities are adapted for future growthWe own UPS equipment and a power
generator for emergency situations
Our Facilities
Our Facilities
Noise reduction and dedicated spaces for each platform or need
A fully equipped Training roomHigh speed Internet connectionCall database for future references
Our Facilities
Quality Assurance Department
RCS is equipped with a team which is only dedicated to Quality Service. This team monitors agents performance, evaluates each agent individually, provides feedback, improves performance on daily basis, and provides accurate on the spot reports according to RCS management's needs and Partner company’s needs.
Training Department
Our training department's sole function is to provide an appropriate training course to all new agents, generating a reliable training process, evaluating agents before they are ready to start operations on the floor. This department is also in charge of updating agents on new procedures and information regarding company issues. We have skilled certified personnel committed to ensure an accurate assistance process on technical issues.
Inbound Services Customer care line
Help desk
Claims Management
Product Sales
Order processing
Direct response marketing
Internet Order Processing
Technical Support
Product Assembly help
Troubleshooting
Dealer Locator
Hotel Reservation
Complaint line
Consumer information line
Answering Service
Inquiry Handling
Outbound Services Appointment Scheduling
Customer Satisfaction
Direct mail follow-up
Lead Generation
Lead Filtering
Lead Qualification
Voice Broadcast
Product promotion
Telephone/Web Based
Business development
Sales & email marketing
Telemarketing
Surveys
Cross-selling & Up-selling
Our reliability
RCS has developed an agent recruiting process, making sure that our partners will never have to worry about staff and assistance towards their customers.
Our facilities are strategically built in order to grow and provide the number of agents and equipment that may be needed for future projects.
Our Staff’s Security
When it comes to outsourcing services, Bolivia is practically a new place for this type of services, however, at RCS we ensure that our staff's management is under total observance by the ministry of work, we work in accordance with all laws, making sure that our personnel is working through a legal employment process. This way we make sure we have stable motivated agents working for your contract.
RCS is ready to start business with your company immediately, our background precedes us, your business will be in good hands and your needs will be completely fulfilled.
Our Information
Facilities: Jose Maria Achà Ave. # 400-C, Los
Pinos 28th Street, Zona Sur.
Phone Number: (591) 2-2111231
E-mail Address: [email protected]
Web Address: http://www.rainbowcs.net