re-!magine the next generation pmo

Re – !magine The Next Generation PMO Accelerating Business Performance in a Disruptive Age… !

The Changing Business Landscape – Realities confronting Executives today…

Rising Expectations Consumers/staff want the same personalized, on-demand treatment they are used to in their personal lives

37% of U.S. information workers use non-IT supported technologies at work

Changing Business Models

New competitors, new business models, are

competing for IT budgets

There has been a 30% proliferation in the IT

Outsourcing space

Financial Pressures

Innovation Everywhere Innovation can come from anywhere, anyone, and at anytime

Greater than 50% of new product innovation come from customers, suppliers and partners

Less than 2% of 2500 global companies analyzed by AT Kearney

showed increased in IT spend in 2011

IT budgets are being reduced and asked to do more with less while

maintaining the same level of quality

Page § 2

“today's PMOs are tasked with significant challenges but also possess great opportunities to become a strategic part of a business' delivery process. PMOs that the business sees as a strategic partner flourish, and those that struggle to demonstrate value must change the conversation — or the business will bypass them”

!"

The Biggest Opportunity for Business Transformation

Source: Forrester Research & PMI – State of the PMO Study 2011

Page § 3

Grew by 40 percent – from 40 percent Organizations with a PMO

Over the last 12 years the number of

in 2000 to 87 percent in 2012

2012

Arrival of the PMO

Source: PM Solutions – State of the PMO 2012

Page § 4

"PMOs are becoming more influential and entrenched than ever "

ü 30% decrease in failed projects

ü 25% of projects delivered under budget

ü 22% improvement in productivity

ü 19% of projects delivered ahead of schedule

ü 31% increase in customer satisfaction

ü 29% improvement in projects aligned with business objectives

ü Cost savings of US$411K per project

2012 – Year of The PMO…

Source: PM Solutions – State of the PMO 2012

Page § 5

ImproveOrganizational Efficiency

Increase collaborations, streamline operations, and

extract more value?

Increase Customer Satisfaction

Delivering what is most beneficial to business needs, and staying relevant

Speed Time to Value Increase return on company’s investment on critical projects

How Do I…

Challenges of Today’s PMO

Become Strategic Businesses are requiring much and there is no time to focus on becoming strategic

Reduce Risk Ensure business continuity, regulatory compliance and security?

Page § 6

Page § 7

The Way Forward – PMO Accelerator®

The PMO Accelerator adequately helps you address these questions… "

Page § 8

PMO Accelerator® - What is it?

Delivering Business Value"

§  It is a fusion of Agile, Lean, and PMI methodologies leverage to increase PMO relevance and performance by delivering outstanding results and values to business stakeholders

Page § 9

PMO Accelerator – Value Proposition

§  Based on our experience working with clients and our involvement in the industry, we believe that by focusing on the following five categories companies can accelerate project speed, predictability, and quality by 15 – 20%

§  Embrace Strategic Portfolio Management §  Implement robust Program Delivery Management §  Develop Project Management Capabilities §  Leverage Performance Management and Analytics §  Create a flat Governance Framework

GO

VER

NA

NC

E

TOOLS

PROGRAM DELIVERY MGNT

PROJECT MANAGEMENT

PERFOMANCE MANAGEMENT

STRATEGIC PORTFOLIO MGNT.

PROCESS

PMO Accelerator Framework

Page § 10

Tops-Down and Bottoms-up WorkflowPMO Accelerator ® Framework

Vision Mission Strategic Objectives

Strategic Plan Governance

Strategy Translation

Portfolio Planning

Portfolio Analysis

Portfolio Selection

Portfolio Prioritization

Portfolio Management

Portfolio Re-evaluation

Program Planning

Program Execution

Establish Governance & Infrastructure

Manage Incremental

Benefits Program Controls

Program Transition

Ongoing Operations

Project Management"

Initiation Planning Execution Monitor & Control Close Transition Ongoing

Operations

Program Delivery Management"

Strategic Portfolio Management"

Top Level Business Strategy"

Performance Analytics & Management"

Page § 11

Page § 12

Strategic Portfolio Management

Examining and filtering of projects as it relates to

their impacts on key strategic business

objectives

Constant mangement of portfolio performance,

risks, and reporting results and benefits as

expected

Understanding business strategies and translating them to portfolio guidelines

Checkpoint where overall portfolio progress and performance are being reviewed in terms of benefit realization, and impact on business strategy

OMNI PMO Accelerator ®"

Enabling Business Value

Page § 13

Strategy Translation

§  Define strategic requirements (Business driver, organizational dynamics) §  Develop portfolio principles, reporting framework, and KPIs,

Portfolio Planning

§  Creation drivers (strategy, existing issues, opportunities, and external) §  Selection (strategic fit, CBAs, benefit realization, and portfolio impact) §  Sequencing (comparative risk reward analysis, NPV, IRR, and ROI)

Portfolio Management

§  Progress and performance monitors §  Risks and issues management, control, and quality assurance review §  Executive dashboard reporting and exception reports

Portfolio Re-evaluation

§  Review of portfolio plan §  Review of company’s strategy and portfolio plan §  Ongoing end of projects benefit realization (actual vs. planned)

Strategic Portfolio Management

Approach, Tools, and Techniques"

Executing"Support the success

implementation of projects from initiation to close while focusing on

benefit realization

Planning"

Core Competences

Developing documents to facilitate understanding with stakeholders, and guide execution and control

Controlling"Identifying, managing, tracking,

and reporting on program risks, issues, changes, cost, deliverables, milestones, etc.

Program Delivery Management

OMNI PMO Accelerator®"

Page § 14

Page § 15

§  Program control – change management and scpoe verification §  Contengency management – technical, financial, and staffing §  Financial management – EVC, EVM, NPV, IRR, ABC, ROI, reporting

§  Issue management – identify, analyze, resolve, and report §  Risk management – identifying, analysis, and response §  Performance management – reporting in planned vrs. actual

§  Quality management – expectation management, metrics, etc §  Vendor management – procurement and capacity planning §  Knowledge management – captured, dissiminated, and stored

Program Delivery Management

Approach, Tools, and Techniques"

Page § 16

Project Management Capabilities

Initiate" Plan" Execute" Control" Close"

Approved charter – comitting resources to start working on new projects

PMI and PMBOK Guide"

Delivering project through effective project execution

Formal close of projects

Download templates and update documents for sheer understanding amongs stakeholders

Tracking, managing, and reporting on project risks, issues, changes, and performance

OMNI Project Management Approach

Page § 17

•  Project(Por)olio(Management(Bi2(Weekly(Analysis(and(Disposi;on(of(Submi@ed(Projects(

•  Project(Ini;ated(in(Service(Now(

•  Disposi;on(Project(in(Service(Now(

•  Resource(Management(Plan(

•  Updated(•  Request(for(Informa;on(

(RFI)(•  Request(for(Proposal(

(RFP)(

•  Project(Planning(Workbook(•  Project(Defini;on(Document(•  Project(Plan(•  Budget(Worksheet(•  High(Level(Milestone(Plan(•  RACI(Matrix(•  Project(Issue(/(Risk(Database(•  Func;onal(Specifica;ons(•  Technical(Plan(•  Requirements(Fit/Gap(•  Business(Process(Flows(•  Mee;ng(Minutes(•  Team(Status(Report(•  Project(Status(Dashboard(•  Create(Project(in(Repository(

•  Project(Kickoff(•  Project(Scope(Final(Review(

•  Ongoing(Team(Mee;ngs(•  Status(Mee;ngs(with(Team/(•  Sponsors/(Stakeholders(•  Issue(/(Risk(Management(

Mee;ngs(•  Change(Advisory(Board(•  Produc;on(Transi;on(Mee;ng(•  Readiness(Mee;ng(

•  Training(Plan(•  Security(Plan(•  Support(Plan(•  Test(Plan(&(Test(Scenarios(•  Test(Defects(and(Resolu;on(•  Policies(&(Procedures(•  Technical(Specifica;ons(•  Change(Management(Request(•  Business(Con;nuity(Plan(•  Mee;ng(Minutes(•  Team(Status(Report(•  IT(Services(Pre2Release(•  Readiness(Checklist(•  Produc;on(Transi;on(Plan(•  Project(Status(Dashboard(

•  Post(Implementa;on(Review(

•  Mee;ng(•  Project(Team(Feedback(

Mee;ng(•  Celebra;on(

•  Lesson(Learned(Survey(•  Project(Close(Document(•  Post(Project(Documents(

to(Right(Answers(

•  Service(Now(•  Right(Answers(•  OMNI(Projects(Templates(•  PMO(Toolkit(•  Status(Dashboard(

Define%( Design(&(Develop(

Deploy( Closing(

(De

liverab

les%(

Tools(

Mee;n

gs(


Page § 18

•  Disposi;on(Project(•  Project(Planning(Workbook(•  Project(Defini;on(Document(•  Project(Plan(•  Budget(Worksheet(•  High(Level(Milestone(Plan(•  RACI(Matrix(•  Project(Risk(Database(•  Project(Issue(Database(•  Mee;ng(Minutes(•  Create(Project(in(USF(Projects(

•  Project(Risks(•  Technical(Plan(

•  Project(Risks(

•  Approve(Project(Defini;on(Document(

•  Project(Status(Dashboard(

•  Project(Risks(/(Issues(•  Requirements(Fit/Gap(•  Team(Status(Report(

•  Project(Risks(/(Issues(•  Requirements(Fit/Gap(•  Business(Process(Flows(•  Func;onal(Specifica;ons(•  Team(Status(Report(

•  Request(for(Informa;on((RFI)(

•  Request(for(Proposal(RFP)(

•  Ini;ate(Project(

•  Assess(Project(•  Assess(Resource(

Management(Plan(•  Disposi;on(Project(

Define%( Design%&%Develop%

Ini2a2on%( Assessment%%( Plan% Design(

Project(

Spon

sor(

Func;o

nal(

Team

(Technical(

Team

(Project(M

anager(

PPM((

TEam

(Client(


Page § 19

•  Security(Plan(•  Test(Plan(&(Test(Scenarios(•  Technical(Specifica;ons(/(Development(•  Project(Issues(/(Risks(•  Team(Status(Report(

Project(

Spon

sor(

Func;o

nal(

Team

(Technical(

Team

(Project(M

anager(

PPM((

TEam

(Client(

Deploy( Closing%

Build( Test( Transi2on% Close(

•  Test(Plan(&(Test(Scenarios((•  Project(Issues(/(Risks((•  Team(Status(Report((

(•  Support(Plan((•  Test(Defects(and(Resolu;on((•  Policies(&(Procedures((•  Team(Status(Report((

(•  Training(Plan((•  Test(Defects(and(Resolu;on((•  Policies(&(Procedures((•  Change(Management(Request((•  Team(Status(Report(

(•  Readiness(Checklist((•  Produc;on(

Transi;on(Plan((•  Project(Status(

Dashboard(

•  Lesson(Learned(Survey((

•  Project(Close(Document((

•  Post(Project(Documents(to(Right(Answers((

•  Change(Management((•  IT(Services(Pre2Release((•  Business(Con;nuity(

Plan((

(•  Training((•  Business(Con;nuity(

Plan((

(•  Approve(Readiness(

Checklist((

Business Value Delivered"

Influence Solutions

Execution"

Create Solutions Manage Solutions

Strategic Alignment"

Provide Solutions

• % of Projects aligned with Business Objectives

•  ($) Investment class targets

•  ($) Business Units Investment class targets

• % Resource Utilization

• % Project Efforts • % Project Churn

• % Increase in Project Success Rate

• % Decrease in Project Failure Rate

• Variance Analysis based on Activity Based Costing Model

• Customer Satisfaction %

• Business Value Realized

• Benefits Management

PMO Performance Metrics

Operational Efficiency"

Page § 20

Performance Analytics

Reduce risks

Increase profits

Predict trends

Competitive advantage

What happened?

Why did it happened?

What’s happening now?

What will happen?

Online Queries

Standard reports

Visualization tools

Ad hoc Queries

Excel Analysis

Dashboards

Performance Management

Key Performance Indicators

Predictive Modeling Data Mining

Experimentations

Segmentation Analysis

Simulation

Cluster Analysis

Risk Analysis

Business Intelligence Business Analytics

Key questions addressed by analytics"

Page § 21

Custom Approach

•  Performance Assessment

•  Consultation

•  Technology

•  Align with Business

•  Maximizing Project ROI

•  Accelerate Time Market

•  Clarify Strategy

•  Drive Performance

•  Optimize Data

Sustainable Results Proven Process

Why the PMO Accelerator?

Page § 22

Assess Alternatives

Align Strategic

Investments Mitigate Risks

Manage Financials

Optimize Resources

Accelerate Performance

Benefits of PMO Accelerator™

A comprehensive approach…"

Delivering Business Value"

§  Align project operations with business strategy

§  Accurately forecast costs, schedules and resources

§  Provide enterprise-wide transparency of project portfolios

§  Optimize resource utilization and supply chain

§  Collaborate across functions for better decision making

§  Reduce total cost of ownership

Customers"

Page § 23

At OMNI we are committed to delivering business value: •  Accelerate strategic alignment by enabling your business

strategy to drive the selection and management of enterprise investments and strategic resources

•  Increase your ROIP through innovative and creative

concepts/ideas/strategies delivered by our expert consultants

•  Improve operational performance by optimizing business

processes and project delivery based on best practices and by enhancing process governance

•  Reduce total cost of ownership and free up funds for

innovation by enhancing your IT strategy and landscape and effectively managing your IT investment

How We Can Help?

Page § 24

How We Do It? Enable Business Transformation

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People" Processes" Technology"

Delivering"Business"

Value"

Business Transformation requires integration between people, processes and technology; as the strategic platform to align business strategy

Experienced Consultants

•  All of our consultants have the practical experience

•  Our consultants are Thought Leaders

Relevant Experience"

•  Project & Program leadership roles with multiple organizations

•  Publication, White Papers

•  Conference speakers

Client Empowerment"

•  Work closely with clients to deliver knowledge transfer

•  Provide on-going support and training of all client needs

Our People

STRATEGY OPERATIONS TECHNOLOGY PEOPLE

ON PREMISE ON DEMAND

World Class Prove Process Model – For World Class Organizations

Our Process – Six Steps To Success

§  Build Coalition with Business

§  Identify Business needs

§  Create PMO Offerings

§  Develop Delivery Process

§  Apply Change Management §  Monitoring &

Administration

§  Service Level Management

§  Integration

Management

PMO Integrated Delivery Methodology

§  Establish PMO Champion

§  PMO Business Case/ROI

§  Create PMO Charter

§  Conduct Maturity Assessment

§  Identify Stakeholders

§ Survey

Customers

§ Create Service Delivery Model

§ Define Hi-Level Requirements & Functions

§  Establish Tools, Process/People Skills

§  Validate PMO Architecture

§  Implement

Offerings §  Migrate

Projects into EPM

§  Verify Value Proposition

§  On Going

Performance Analysis

§  Educate Business on Offerings

OPERATE OPTIMIZE DEVELOP

DEFINE DESIGN DEPLOY

Step 3 Step 4 Step 5 Step 6 Step 1 Step 2

Our Process – 250+ Customized Artifacts

Page § 29

Level 3 EPMO Deployment

Project Status Dashboard − �Overall Status

Milestones/Del. Costs/Budget Requirements Overall Status Next Milestone Issues/Risks

!  Establish PMO Champion

!  Complete PMO Justification

!  Services Delivery Model

!  Detailed Delivery Offerings

!  Develop Delivery Processes

!  Install EPM Tools !  Roll Out Services

Offerings !  Educate Business !  Very Value Prop.

Based on the CPI & SPI analysis we are curently projecting that this project will experience a major cost overrun due to delay in IT processing the Project Host requirements

The project team is still waiting for IT to approve Project Host as an approved Aplication Service provider to Level 3 for the MS EPM system

Overall this project is on track is currently still scheduled to complete on budget, schedule, and within scope

Install EPM System Roll Out Service Offerings

There are no major issues to report at this time Risk – Please refer to the Slide 4 for Risks details

Project Name Level EPMO Deployment

Date 03-22-2012 Author Alvin McBorrough


EPMO Deployment − Timeline Project Plan!

EPMO Deployment Days

January February March April

Procedures 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Define Phase 6

Establish PMO Champion 0

Form Initial Project Team 1

Create PMO Justification 5

Define Phase Complete 0

Design Phase 40 Create Service Delivery Model 40

Develop Detailed Offerings 10

Develop Delivery Processes 20

Design Phase Complete 0

Deploy Phase 20 Install EPM Tools 20

Roll Out Service Offerings 20

Deploy Phase Complete 0

Sustain Phase 16 Educate The Business 15

Refine Delivery Methods/Tools 10

Verify Value Proposition 1

Sustain Phase Complete 0


Project Risks − Dashboard

Assessment Scheme for the Qualitative Risk Assessment!

Occ

urre

nce

Pro

babi

lity H

igh

> 75

%

Low

<2

5%

Impact on the Project (Deadlines, Costs, Quality)

Low High

Med

ium

25

%-7

5%

1

2 3

4

1.  EPM system requires IT approval 2.  Educate the Business 3.  Time required for training 4.  EMP Configurations ready for go live

IT

PMO & Business PMO

Project Host

Medium


Project Performance Index

Cost Performance Index

Schedule Performance Index

0,92

0,81

Cost Performance Index and Schedule Performance Index

Time

Dol

lars

Reporting Cut-off-Date

Projected Slippage

Estimated Cost at Completion

Proj

ecte

d O

verr

un

Bud

get a

t C

ompl

etio

n

Total Budgeted Cost

Actuals

Plan

Earned Value

Bottom Up

Top Down

Our Technology – MS Enterprise Project Management

We are a team of business and technical experts consulting in industries undergoing profound change

Strategy" Operations" Technology" People"

We help companies implement their most complex projects so they can adapt, shift gears and thrive

…our Mission

Who We Are…

The OMNI Consulting Group…

Technology

Operations People

Strategy

•  Business Strategy & Innovation •  Post Merger Integration •  Customer Experience Management

Analytics

•  Enterprise Project & Portfolio Management

•  PMO Setup & Operations

• Business Process Excellence

• IT Strategy & Transformation

• Business Analytics • Data Management

•  Organizational Change Management

• Customized Training

What We Do…

Page § 32

Enable Buisness Outcomes…

A little hand holding now…A lot of high fiving later…

Replicable"Speed"

Accelerate time to market

Scale"

Resources quickly and

securely

Flexible"

Agile & focus on client needs

Simplify"

Transforming the complex

Established processes and best practices

Targeted Practical, Focused on Results…

Benefits To Our Clients

Enabling Business Outcomes

Realize the full value of your PMO investment with world-class people, processes, and technology

Monetization & Time to Market

Innovation & Differentiation

Cost Optimization

Operational Excellence B

usin

ess

Rel

evan

ce

Services Relevance

Business Outcomes

Architecture/ Solutions and

Business Models

Systems

Products

Want More?

Alvin McBorroughManaging Partner The OMNI Consulting Group [email protected]