reaching for, and keeping! the stars...reaching for, and keeping! the stars aacrao ~ april 16, 2009....
TRANSCRIPT
Strategies for Quality Staff Recruitment and Retention
Reaching for, and Keeping! the Stars
Amy Anderson and Lisa ScullyApril 16 2009April 16, 2009
IU Bloomington’s Strategy• A brief history behind all of this• The significance in keeping your “stars”
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Office of the Registrar (IUB)
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Search Process
Communicate to ApplicantsAcknowledge all applications
Request missing pieces, with deadline for submission
Provide approximate time frame
Communicate to Candidates• Prior to setting interview
Provide basic, critical info about the job all candidates should know, but which take valuable pp
for search process
Follow up with all applicants, whether interviewed or not, when a hiring decision has been made and close the loop with them.
interview time to explain, egovertime rulesdress codesparking situation
Allow candidate to review info prior to accepting interview
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Search Process Communications
Sample Email: Missing Application Materials Sample Email: Applicant No Longer a Candidate
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Evaluating Potential “Stars”Develop your instruments
a. Database of applicantsi. Viewable by all administrative staffii. Can be used for researching previous and current
li tapplicantsiii. Consider confidentiality when using this method
b. Paper formsi. Consider some standardized criteria such as:
Education, Experience, Relations, Professional and Time & Interest
ii. Check with your office HR contact for legality of using such a tool at your campus
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Turning Applicants into CandidatesRecords Assistant Pre-Screening Instrument
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Recruitment Power Point
AACRAO ~ April 16, 2009
Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
The Interview• Allow sufficient time for the test(s) as well as the face-to-
face interview • Offer water or soft drinks (if feasible)
• Lead-off question: After reviewing our power point presentation, what excited or concerned you about the job?
• Ask open-ended questions to get the candidate to talk as much as possible.
• Provide common set of questions to committee members, to provide equal playing field to evaluate responses
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Screening Tests – All CandidatesExample – Logic Test Example – Coding/Alphabetizing Test
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Screening Tests – Position Specific.
.
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Evaluating the Interview(s)Records Assistant First Interview
Evaluation ScaleRecords Assistant Second Interview
Evaluation Scale
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Training & Orientation• Centralize office materials• Publicize location• Recognize and allow for staff involvement g
in contribution to materials• Periodically review by administrative staff
for policy/procedural updates• Discuss performance reviews as part of
training
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Staff Development
Examples of “Culture of Caring”
• BREG consistently rates among highest campus organizations in per-staff donations in annual United Way campaign (at least 50% when campus average is <20%)
Examples of Commitment to Personal/Professional Development
• Staff encouraged to pursue higher ed while employed full time.
Fee Courtesy covers portion of tuition Many have completed undergraduate and
• Our office donated over 500 pounds of food to our local Hoosier Hills Food Bank in 2008
• Divisions adopt families for Christmas, even doing Christmas shopping for a relative of an employee who was undergoing cancer treatments
graduate degrees
• Excellence in Training for Clericals Academic year long bi-weekly classes on
professional, personal issues.
• Training ClassesFred Pryor/Career Track – office pays feesUITS – office pays fees HR – free
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Staff Retention
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
Special thanks…to Sofia Panigada, Russ Parker, Grant Simpson and Darren Hawkins for their contributions to this project!
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars
DesignWorks is a service of Carol Simpson Productions
Questions?Lisa Scully ~ Senior Assistant Registrar, ProcessingIUB Office of the [email protected](812) 855-6758
Amy Anderson ~ Assistant Registrar, SystemsIUB Office of the [email protected](812) 855-2472
AACRAO ~ April 16, 2009Reaching for, and Keeping! the Stars