reaching out to people - kerala state electronics ... · capability maturity model integration...

20
reaching out to people 10 4 14 Capability Maturity Model Integration - At a Glance Importance of Standard Language Big Data Recruitment Via Social Media - Stop Checking The Same Room For Your Keys Volume 3 June 2016 Issue 1 For Private Circulation Only Newsletter of Kerala State Electronics Development Corporation Ltd. www.keltron.org www.twitter.com/keltronofficial www.facebook.com/keltron.official ONAM ONAM INSIDE INSIDE

Upload: others

Post on 29-May-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

reaching out to people

10

4

14

Capability Maturity

Model Integration - At a Glance

Importance of Standard Language

Big Data Recruitment Via Social Media -Stop Checking The Same Room ForYour Keys

Volume 3 June 2016Issue 1For Private Circulation Only

Newsletter of Kerala State Electronics Development Corporation Ltd.

www.keltron.orgwww.twitter.com/keltronofficial

www.facebook.com/keltron.official

ONAMONAM

INSIDEINSIDE

Page 2: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

2reaching out to people

“Sustainable development is the pathway to the futurewe want for all. It offers a framework to

generate economic growth,achieve social justice, exercise environmental

stewardship and strengthen governance.”

Volume 3June 2016

Issue 1

reaching out to people

Ban Ki-Moon

Dear Readers, officials and trade unions to ensure that we are in the

right path towards sustainable development. Sustainable development has become the new

buzzword for businesses around the globe. There This issue of Keltron 360 has articles related to Big

have been a lot of deliberations on maintaining Data Recruitment, Capability Maturity Model

sustainability in all the processes. As an electronics Integration (CMMI), Importance of Standard

major, our efforts must be concentrated on Language etc. We believe that all of you will enjoy this

manufacturing environment friendly products issue also.

which can be recycled for further use. Impetus is Make sure to share your valuable suggestions and required in research on products using recycled e- comments with us at [email protected]. A concerted effort is to be made from all

quarters including top management, government We wish you all a Very Happy Onam in advance.

Editorial Board

Smt. N T Indira BaiCGM, Corporate Planning

Chairperson

Shri. B BiluDGM & Company Secretary Member

Shri. Ajith AravindanSenior (Public Relations)Officer

Co-ordinator

Shri. Sreekanth SAssistant Manager (SWG-ITBG)

Member

Shri. ( )

Hrishikesh Thampan MOfficer Finance

Member

Shri. Dweepu Davis ThattilOfficer (HR & Admin) Senior

Member

reaching out to people

10

4

14

Capability Maturity

Model Integration - At a Glance

Importance of Standard Language

Big Data Recruitment Via Social Media -Stop Checking The Same Room ForYour Keys

Volume 3 June 2016Issue 1For Private Circulation Only

Newsletter of Kerala State Electronics Development Corporation Ltd.

www.keltron.orgwww.twitter.com/keltronofficial

www.facebook.com/keltron.official

ONAMONAM

INSIDEINSIDE

Page 3: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

Dear Colleagues, products and systems etc. through tie up with technology partners.It has been a year since our Founder

Chairman & Managing Director, Le t m e ta ke t his o pp ortunity to announce Sri. KPP Nambiar left us. We, the Keltron that the Software Group of our Company family should continuously strive to carry has been certified for CMMI - DEV V.1.3, ahead the legacy created by our Founder. Maturity Level 3, making our Company

eligible to participate in major tenders for IT Company just passed the quarter one of & ITES Projects. Our next goal is to attain 2016-17 with good order booking value of Maturity level 5 and to keep the Company at Rs.216 Crs, taking the pending order value par with major software companies.to an all time high of Rs 653.74 Crs. We

need to execute these orders as per Let me wish Happy Onam to all in advance.schedule from quarter two.

It is encouraging to see that our Company is consolidating its position better in other States, which is much needed for growth.

In manufacturing front, Company is in the process of establishing manufacturing facilities for grid tie Solar Inverter, Smart energy meter, Digital communication

With Best Regards

C. PrasannakumarManaging Director

M E S S A G E

reaching out to people 3

Page 4: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

4reaching out to people

e, at Software, just did that… we dreamt, the Software Engineering Institute's (SEI) on Carnegie

strived for our dreams and achieved it!!! Mellon University (CMU) to identify the cause of WOur quench for improved Software project slippages and over budget. Watts Humphrey

processes focusing on enhanced and assured and his colleagues, of SEI, arrived at Capability

customer delight helped us in achieving the much Maturity Model (CMM). The approach was based on

acclaimed Capability Maturity Model Integration the staged evolution of a system of software

(CMMI) Level 3 certification. This victory is even more development practices within an organization, rather

flavor on acknowledging the fact that KELTRON is the than measuring the maturity of each separate

first public sector company in Kerala to be awarded development process independently.

this elite Certification!!! 1.2 Transformation from CMM to CMMI

Now let us have a brief understanding about what is With the CMM model application, problems

CMMI, the inception history behind CMMI, the need continued when using multiple models for software

for CMMI in the current business scenario and our development processes. Thus, in 2002, CMMI was

share of dream for future. introduced to help integrate traditionally separate

organizational functions, set process improvement 1. History of CMMIgoals and priorities, provide guidance for quality 1.1. Inception of CMMprocesses, and provide a point of reference for In the 1960s, when software development was in appraising current processes. CMMI was developed infancy stage, there were only very few "best practices" by CMMi Project, whose main sponsors included defined. As a result, project failures were inevitable. In Office of the Secretary of Defense and the National the 1980s United States Air Force funded a study at Defense Industrial Association. CMMI was developed

Capability MaturityModel Integration - At a GlanceCapability MaturityModel Integration - At a Glance

“Dream is not what you see in sleep, Dream is the thing which doesn't let you sleep”Dr. A.P.J. Abdul Kalam

FATHIMA ZAHINAAssistant Manager, SWG ITBG

Page 5: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

reaching out to people 5

at Carnegie Mellon University (CMU). are the building blocks. CMMI supports two

improvement paths using levels. These levels are Figure 1 below gives a precise history of Capability Level and Maturity Level. These levels transformation from Capability Maturity Model correspond to process improvement through (CMM) to Capability Maturity Model Integration representations called "Continuous" and "Staged". (CMMI).Continuous representation helps us achieve

"Capability level" and Staged representation helps us

achieve "Maturity Level". Figure 2 shows a pictorial

representation of Continuous and Staged

Represenation.

Fig. 1: History of CMMsFig. 2: CMMI Model Representations

CMMI addresses three areas of interest:

I. Product and service development-CMMI for

Development (CMMI-DEV)

ii. Service establishment, management,-CMMI for

Services (CMMI-SVC)

iii. Product and service acquisition-CMMI for

Acquisition (CMMI-ACQ)

2. ABOUT CMMI DEV 1.3

Capability Maturity Model Integration (CMMI) is a

proven industry standard framework to improve

product quality and development efficiency for both Table 1: Comparison of Maturity and Capability

hardware and software. Though CMMI originated in Levels

software engineering, it has been highly generalized

over the years to embrace other areas of interest, such

as the development of hardware products, the

delivery of all kinds of services, and the acquisition of

products and services. The word "software" does not

appear in definitions of CMMI. This generalization of

improvement concepts makes CMMI extremely

abstract.

CMMI Dev V1.3 is one of the CMMI model

constellations. It has practices that cover Project

management, systems engineering, hardware

engineering, software engineering and other

supporting processes used in development and Fig. 3: Maturity Levels Characteristics

maintenance. It consists of 22 Process Areas which

Page 6: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

6reaching out to people

2.1 Process Areas meticulously for days together has helped us in

A Process Area is a cluster of related practices in an completing the certification process for level 3.

area that, when implemented collectively, satisfy a set 3. CMMI in the Current Business Scenarioof goals considered for making significant

We now have a very high level understanding, from a improvement in that area. Process Area components technical perspective, of Capability Maturity Model are categorized into three.Integration. Let us now try to understand the business

I. Required components benefits KELTRON will have on acquiring the

• Required Components describe what an certification for CMMI.

organization MUST achieve to satisfy a process area. • Number of Project Dropouts have reduced

• Goal Satisfaction is the way to understand if a • Improvement in the accuracy of estimatesProcess Area has been satisfied.

• Work products are re-usableii. Expected components

• Decreased cost of quality• Expected Components describe what an

• Increase in Return on Investmentorganization MAY implement to achieve a required

component • Improved quality in the deliverables

• Expected components include the specific and • Increased Customer Satisfaction

generic practices. For KELTRON, benefits associated with CMMI include

iii. Informative componentsInformative Components improvement in productivity, quality and increase in

provide details which will help the organizations in cycle time, thus improving the customer satisfaction,

deciding as to how to approach the required and meeting business objectives, improvement in business

expected components. and growth. A well established CMMI program acts as

a catalytic business model for an organization. This • Sub practices, typical work products, amplifications, will aid our Management in getting a good picture of generic practice elaborations, goal and practice titles, every project in the organization and take right goal and practice notes and references are examples decisions at right time using the matrices available.of informative model components.

3.1 What Next after CMMI Level 3?The CMMI Process Areas can be classified into the

following four categories so as to understand their KELTRON possesses ISO 9001:2008, ISO

interactions and links with one another: 27001:2005 and ISO 20000-1:2011 Certifications

and now we have the renowned CMMI level 3 I. Process Management ii. Project managementbefriending the list. This does not mean our mission is

iii. Engineering iv. Support complete. We are now targeting CMMI Level 5. CMMI

has a proven track record and wide level acceptance

across many industries. Acquiring CMMI Level 5 will

require no more detailing about our standards and

procedures to our customers. We ourselves will

symbolize the epitome of the best business skills

available in the industry.

Reference used CMMI® for Development (CMMI-

DEV), Version 1.3.

As can be seen from Fig. 4, CMMI Dev V1.3 Maturity

Level 5 comprises of twenty two Process Areas.

Working on each Process Area judiciously and

Page 7: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

reaching out to people 7

ARTICLES INVITEDArticles from employees are invited on the following topics

for consideration for inclusion in the upcoming issues.

Contributions may be sent to [email protected]

Quality Circles Customer Relationship Management Emerging Trends in e-governanceHealthcare Electronics Automobile Electronics Solar Energy - towards smart grids

• Order worth Rs 112 Crs from Bidhannagar tender.Municipal Corporation, Kolkatta under their

• Order valued Rs. 4.31 Crs from the Municipal Smart Governance Programme “AMAR

Corporation of Greater Mumbai for SAHAR” for the Commissioning and

maintenance of Road Traffic Signal Systems Management of Data Centre Solution,

and Flashing Beacons in Eastern suburbs. Implementation of Enterprise Municipal System (Software). • Order worth Rs 3.48 Crs received from KSEB

Sub Station, Ponnani, Malappuram Dist. for • Order valued Rs 15.08 Crs from Kerala State

the supply and installation of 0.5MW SPV Commercial Taxes Department for Upgrading

system.existing KVATIS infrastructure to Tier level 3 (Supply and installation of server and network • Order valued Rs 2.29 Crs from Prison equipments) and implementation of Oracle Headquarters, Kerala for the supply and database for KVATIS application. installation of IP CCTV System for various

prisons in the state.• Order f rom Di sas te r Management

Department, GoK for the setting up of IT & • Order from Directorate of Minority Welfare Communication System in the State Department for creating Smart Class at Emergency Operations Centre for value of Rs various schools for value of Rs 2.25 Crs.5.27 Crs

• Order worth Rs 1.86 Crs from K R Narayanan • Order from Mormugao Port Trust (Goa Port National Institute of Visual Science & Arts for

Trust) for design, supply, installation, creating media infrastructure at the institute. commissioning, operation and maintenance

• Order valued Rs 1.20 Crs from Goa Shipyard for 5 years of an RFID based Gate Access

for the supply of Dual Channel Echo sounders System for value of Rs 4.55 Crs against open

for Fuel Barge Project.

MAJOR ORDERSKELTRON has received the following orders in the 1st quarter of FY 2016-17

Page 8: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

8

hri K P P Nambiar, Founder Chairman and Managing Director of Keltron was instrumental in the evolution of electronics industry in

the country. His vision for the establishment of R&D Centers and vertically integrated manufacturing facilities and philosophies of Ssocial inclusion in electronics industry has paved way for the growth of electronics in Kerala as well as in India. To commemorate the

great soul Keltron organised “TRIBUTE– KPP Nambiar Memorial Knowledge Summit” on 30.06.2016, the first anniversary of his demise.

Page 9: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

reaching out to people 9

KPP MEMORIAL DAYKPP MEMORIAL DAYKPP MEMORIAL DAYKPP MEMORIAL DAY30.06.2016 at KCCL, Kannur

Page 10: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

10reaching out to people

ake an effort to imagine a day in the history contributes meaning to what we intend to say as well

of human beings and all the trials and errors as how we feel – happy, sad, angry, afraid, serious, Mhe made for communication. If mankind offhand, sarcastic etc- and also how we feel about our

had never developed language skills, would he be listener. Our writing also takes on a tone, whether we

like so many other animals? create it deliberately or not. When we write, our words

have to do all the work, putting across feelings as well In fact, man is designed for speech, with the most as meaning and is to be created by choice of words, complicated and subtle series of muscles in the face, choice of details and sentence structure. People have mouth, throat and neck, and a very responsive different voice and tone in writing just as they do in tongue, and the world's most complex voice box. speaking. When you read a letter from a friend and Without it, we would simply be animals that make can imagine the friend standing right there talking to enough variance of sounds to say "here's food," you, you know your friend has written in a true voice. "watch out there's danger," and "I'm available”Sometimes we can create a tone with just a few words.

The word language is broadly used to mean any When we describe a rain drop on a window as looking system of communication; any system for transferring “like a string of diamonds” our tone is positive. But information from one to another. This would include when we describe the rain drop as looking “like tears “body language, written and spoken language, streaking a face” our tone is sad and mournful.group behavior, numbers, visual symbols, pictures

In an advanced industrial society, in an increasingly and slides, charts, electronic sounds, an analog clock interdependent world, the knowledge of other on the wall etc.languages has become indispensable. English is the

When we speak to someone, our tone of voice most widely spoken language in the history of the

IMPORTANCE OFSTANDARD LANGUAGE

GEORGE ROBERTCorporate Marketing

Page 11: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

reaching out to people 11

planet. One out of every seven human beings can stick to the basics. “Subject-verb agreement” is one of

speak or read it. Half the world's books, 3/4 of the the most important rules in English grammar. That

i n t e r n a t i o n a l e - m a i l a r e i n E n g l i s h . means, if the subject is plural (boys), then the verb

It has the largest vocabulary, perhaps two million needs to be plural (play). If the subject is singular (boy)

words. then the verb needs to be singular (plays).

Language standards can certainly be used for Notice that English verbs, unlike nouns, usually don't

oppressive purposes, but most speakers and writers become plural by adding s. In fact, many singular,

of all races and classes want to use language in a way present-tense verbs end with s, while many plural

that will impress others. The fact is that the world is full verbs don't – exactly the opposite of nouns.

of teachers, employers, and other authorities who More than anything else, sentences that begin with may penalize you for your nonstandard use of the several nouns tend to fool people. Here are some rules English language. to guide you into what you should do with them:

So what comes obvious is that a clear knowledge of 1. Two singular subjects connected with and are grammar is absolutely necessary for the proper use of plural, and need a plural verb. For example, which any language. Grammar is important because it is the is correct: “My mother and my father are visiting language that makes it possible for us to talk about me” or “My mother and my father is visiting me?” language. In linguistics, grammar is a set of rules that After all, it's correct to say “My father is visiting me.” indicates the structure and interpretation of sentences But two parents together are plural, not singular, so which native speakers of a language accept as you need to use are. Of course, a plural subject belonging to the language. combined with a singular subject is still plural, and

We need nouns (name of persons, things, animals, you would use a plural verb. For example, this is

places, ideas, or event), things that are acting or correct: “The general and his advisers are

being acted upon; pronouns (I, it, he, she, mine, his, responsible for the decision.” To make it less

hers, we, they, theirs, and ours) to stand for nouns; confusing, we put the plural subject last, closest to

verbs to indicate action - physical or mental (write, the verb.

play, think, love, etc.)- or state of being of subjects 2. Two singular subjects connected with the (am, is, was, are, and were); adjectives to describe conjunction “or” need a singular verb. For these nouns; adverbs to describe adjectives, verbs, or example, “My mother or my father is going to call another adverb; prepositions (above, below, me today” is correct, because only one of them will throughout, outside, before, near, and since), be calling. It works the same way with either…or locators to show where these things are; conjunctions and neither…nor: “Neither my mother nor my (and, yet, but, for, nor, or, and so) to join words, father is going to call me today.” If one of the phrases, or clauses together and interjections (oh, subjects is plural, use a plural verb: “The general wah, Hey etc.) Do we really need definite or indefinite or his advisers are responsible for the decision.” articles? (the, a). The concept of 'a' and 'the' could be Again, we put the plural subject last, closest to the obviously understood. Do we need punctuation verb.marks? Without them meaning of sentences would be

3. Don't get distracted if there's another phrase a bit confusing. Consider the following example;between the subject and the verb. For example,

“Woman without her man is a savage”. This is a you should say “My sister, along with her children, sentence given to students for punctuation. is visiting me next month;” even though you would

Woman, without her, man is a savage. (Man is say “My sister and her daughters are visiting me

savage) –most of the girls answered next month.” The verb needs to agree with the

subject, not with other nouns that happen to Woman, without her man, is a savage. - (Woman is precede the verb.savage) – most of the boys answered.

4. Words such as neither, everyone, everybody, Subject-Verb Agreement: Rules of English grammar anyone, anybody, someone, none or each, are can be hard to understand, but not impossible. Just to

Page 12: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

singular and need a singular verb. As we just said, going to give you any funding.

don't be fooled if a singular subject is followed by The first version is a weaker statement, emphasizing plural nouns. For example, when you write “each facts not directly relevant to its point. The second of my daughters,” make sure the verb agrees with version provides the information in a simple and direct the singular subject each instead of the plural manner. But you don't need to be an expert on style to noun daughters. And the singular subject know that the first version is diplomatic and respectful “everyone who knows my daughters” should be (even though it's less concise) as compared with the followed by the singular predicate “is impressed second version, which is unnecessarily harsh and by them,” not “are impressed by them.” likely to upset the receiver.

5. On the other hand, fractions or portions of a plural Personal pronouns (like I, we, and you) are important noun are still plural. Often these are expressed in letters and memos. In such documents, it is perfectly with prepositional phrases: “most of the students” appropriate to refer to yourself as I and to the reader or “half of the campus.” Use a singular verb if the as you. Be careful, however, when you use the object of the preposition is singular, but a plural pronoun we in a business letter that is written on verb if it's plural. For example, write “Some of the company stationery, since it commits your students are wealthy,” and “Half of the campus is organization to what you have written. When stating covered with trees.” your opinion, use 'I'; when presenting organization

6. Time and money are singular. Yes, five is plural, policy, use 'we'.

and the word yard is plural, but you would write Over phone Communication: Communicating “Five yards is all I need to finish my sewing project.” properly on the phone is especially important, as the

Notice that many of these rules are really just person you are speaking to cannot see your facial

warnings to look carefully at the sentences you write. movement or your body language. They rely

Once you know that subjects and verbs need to agree, completely on what you are saying, and how you are

and you know what counts as the subject and what speaking, to understand you fully.

doesn't, you are on your way to sounding more As well as speaking clearly when talking on the phone, educated. it is vital to use the right level of formality. If you are too

Writing Business Letters: When you write a business formal, people might find it difficult to feel

letter, you must assume that your reader has limited comfortable when talking to you. If you are too

time in which to read it and is likely to skim. Your informal, they might think you are being rude!

reader will have an interest in what you say, only Generally speaking, when you are calling in a insofar as it affects their working world. They want to business context (making calls related to employment, know the "bottom line": the point you are making finances, law, health or applications of any sort), you about a situation or problem; and how they should should show politeness by using words like:respond.

•could • would • can • mayWriting for a business audience is different from

When making a request. When you ask for something, wiring to a friend, social contacts or in academic or receive help or information, you should use:disciplines. Business letter writing should be clear and

concise. Take care, however, that your document does • please • thank you • thank you very much.

not turn out as an endless series of short, choppy It is also okay to use some of the informal features of sentences. Keep in mind also that "concise" does not the English language such as short forms, phrasal have to mean "blunt" - you still need to think about verbs and words like okay and bye – in other words, your tone and the audience for whom you are writing. everyday English! So phrases like:Consider the following examples:

• I'm off to a conference, okay, bye', 1. After carefully reviewing this proposal, we have

• Hang on a moment, I'll put you through’decided to prioritize other projects this quarter.

are perfectly acceptable, as long as the overall tone of 2. Nobody liked your project idea, so we are not

12reaching out to people

Page 13: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

your voice is polite and friendly. to another telephone. With this verb, the object (you,

me, him, her etc.) goes in the middle of the verb: put If it is more of an informal phone conversation you through.(speaking to a friend, family member, close work

colleague or even a friend of a friend), then a high But if you can't get through to (contact on the phone)

level of formality is usually not required, but you the person you want to talk to, you might be able to

should still speak with a polite manner, as it is seen as leave a message asking them to call you back.

respectful. Call back means to return a phone call – and if you use

It's fine to use less formal phrases in these an object (you, me, him, her, etc.), it goes in the middle

conversations, such as of the verb: call you back.

'• thanks' • cheers' • bye' • okay' • no problem’ Now you can start making those calls!

Another useful thing to remember is, it's better to ask If you've ever found yourself in a situation where you

for help or clarification when you're having a have to tell your boss or a client some bad news, then

telephone conversation, than to pretend you you'll know just how important it is to be able to use

understand something that you didn't. It is absolutely diplomatic English.

fine to use phrases like: Choosing the right words and the right grammar can

'• Could you repeat that please?' go a long way to removing some of the

unpleasantness of the message we have to deliver. It '• Could you speak a little more slowly please?' can also help us to maintain a level of deference that

'• Would you mind spelling that for me please?’ we wish to show to superiors or clients in the normal

Using phrases like these will help you to have a more course of business.

successful phone call, and may save you from any Using language diplomatically can be a challenge, problems later on. You could always say: even when speaking our mother tongue, but it is

'• I'm afraid the line is quite bad', especially difficult when speaking a foreign language

since we often lack the appropriate vocabulary, and if you can't hear very well.knowledge of alternative grammatical structures.

It also a good idea to practice words, phrases and Consider the following sentence:vocabulary that you might need to use, before the

call! So to help you out a little, here is a list of • I haven't finished the report.

commonly used phrases: The speaker has done nothing here to soften the

COMMON PHRASAL VERBS negative content of the message. A more diplomatic

Hold on means 'wait' – and hang on means 'wait' too. version might look something like this:

Be careful not to confuse hang on with hang up! Hang • I'm afraid I haven't finished the report.up means 'finish the call by breaking the connection' –

SOFTENERSin other words: 'put the phone down.''I'm afraid' is commonly referred to as a 'softener', a

Another phrasal verb with the same meaning as hang linguistic tool used to soften the tone of our content or up is ring off, but this isn't as commonly used as some convey politeness when we speak. Softeners often of the other phrasal verbs listed above. occur at the beginning of a sentence to prepare us for

The opposite of hang up / ring off is ring up – if you bad news: I'm afraid, so sorry, to be honest,

ring somebody up, you make a phone call. And if you unfortunately, with all respect

pick up the phone (or pick the phone up), you answer • To be honest, I think we need to rethink our a call when the phone rings. marketing strategy.

“Hang on a second…” • With all respect, I don't agree with what you just said.

If you are talking to a receptionist, secretary or The author will be happy to clarify any doubts raised by operator, they may ask you to hang on while they put readers regarding the topic .you through – put through means to connect your call

reaching out to people 13

Page 14: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

ig Data is an accumulation of data that is too process that never stops, even while we sleep

large and complex for processing by traditional • Veracity: big data is sourced from many different Bdatabase management tools. Big data includes places, and as a result you need to test the information garnered from social media, data from veracity/quality of the data.internet-enabled devices (including smart phones and

BIG DATA AND RECRUITMENTtablets), machine data, video and voice recordings, and

the continued preservation and logging of structured Big Data – also known as “People Analytics” in HR circles

and unstructured data. It is typically characterized by the – can be used to support the whole of the recruitment

four “V's”: process. Today we can already buy in external data about

specific users from specialised companies, and have • Volume: the amount of data being created is vast those evaluated. These companies observe how certain compared to traditional data sourcespeople behave on the internet, which articles they read,

• Variety: data comes from different sources and is being which products they order, which hotels they book, and created by machines as well as people connect these data points together to form a

• Velocity: data is being generated extremely fast - a personalised digital footprint. What this means for HR is

Big DataRecruitment Via Social Media -Stop Checking The SameRoom For Your Keys

14reaching out to people

DIVYA SASEENDRANSenior Officer (HR), Corporate Office

Page 15: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

reaching out to people 15

that if we know what these users tend to do on the AFFORDABLE WAYS TO INCREASE THE APPLICANT

internet, we can put that together and tailor our POOL

advertising specifically to these people. • Facebook Directory to search for users, pages, groups

Big Data is the new frontier for innovation, competition and applications.

and productivity across all industries and functions. By • Facebook Marketplace where we can post a job at leveraging Big Data, recruiters can transform their free of cost. The ad requires basic information such as image from “reactive,” responding to the “just-in-time” location, job category, subcategory, title, need for filling talent needs of the business, to a “proactive” business the position, description etcpartner that has the foresight to make better and faster

• Facebook Pages are another free resource within talent acquisition-related decisions.Facebook. A Facebook Page is a public profile that

How Does It Work? enables us to share our business and products with

There is no one specific formula for combining big data Facebook users.

and social media recruiting to magically produce highly • Facebook Ad. The advantage of the ad platform on qualified job candidates, but there are some Facebook over its rivals Google Adwords and Yahoo! commonalities. Data mining often starts with accessing advertising is that Facebook has laser targeting ability. information through social media sites, combing sites With a Facebook Ad we can choose the exact audience like LinkedIn, Facebook, and Twitter for details that that we are looking to target. The system will ask a series indicate possible job candidates. Big data processes of questions about the characteristics of the people we information gained this way along with data gathered want to see our job posting ad. We will be asked about from applications, resumes, and even scanned business the group's age, sex and specific keywords related to the cards. Promising candidates may be asked to complete position. Facebook will then calculate how many users fit tests and games designed to assess relevant skills, and that criteria. We have the choice to pay per click (how this information is also fed into algorithms that sort many people clicked on your job ad), pay per impression information, recognise patterns, and narrow the (how many people potentially saw your ad) and set how candidate pool. much we are willing to pay.

MINING THE SOCIAL WEB FOR BIG DATA TWITTER

Twitter can be powerful for small companies or a recruiter

who wants to get an edge over the competition. The

easiest way to recruit is to tweet jobs you have available

If the company has a Twitter account but not a lot of

followers we can expand our network and build

relationships with clients and job candidates on Twitter.

Run a quick search on Twitter (search.twitter.com) for

anybody discussing a specific keyword and we will get

hundreds of contacts. We can search for people we

know, by location, by industry or interest, by hashtag, by

popularity, by time and more.

To make job posting tweets standout the company can FACEBOOKalso use hash tags, #. Hash tags are used as a way to “It's easy to make fun of Facebook. The depressed stock, filter and find information on Twitter. If a hashtag is the misguided political comments, the unguarded vanity included with a keyword in the tweet, it becomes instantly of high school “friends”-all tend to reinforce the inanity searchable. Examples of hash tags : #job, #jobpost, of the social network. But a billion people still use it. Even #employment, #recruiting, #hiring,#NAJ(that is twitter those who complain still use it. And for large, lingo for 'Need a Job?')multinational companies, it's becoming an increasingly

valuable tool for recruiting employees.” – Forbes The Twitter account of the company is also an opportunity

Page 16: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

to inform potential hires about the company. The tweets LinkedIn can be used on a day to day basis to contact

say a lot about the company and what topics are potential candidates and target future clients. We can

important to the company . also know the willingness of the job aspirants to change.

When we find a potential candidate on Twitter, evaluate This means that we can evaluate whether people are

their activity to see how often they tweet, if they have a currently looking for jobs and based on individual user

healthy balance between followers and following, how behaviour – for example if the person often visits job sites

big is their network and the quality of their tweets. Do or updates his or her LinkedIn profile more often than

they keep a balance between personal and professional usual – the software can analyse the personal willingness

tweets? Do they only post updates or do they respond to to change jobs.

others and retweet others fully utilizing what Twitter is LinkedIn can be used on a day to day basis to contact about? potential candidates and target future clients. We can

LINKEDIN also know the willingness of the job aspirants to change.

LinkedIn is an essential tool for recruitment This means that we can evaluate whether people are

professionals, As the digital world is evolving at very fast currently looking for jobs and based on individual user

pace so too is the way that people apply for jobs. behaviour – for example if the person often visits job sites

LinkedIn is fast being tipped as becoming the number or updates his or her LinkedIn profile more often than

one corporate recruiting portal. For a corporate So to conclude, Big data provides recruiters with the recruiter who are looking for a database or source that power of technology to work and examine an includes a large percentage of passive prospects, exponentially larger pool of data than that has been LinkedIn is simply alone at the top. available anywhere before. Clubbed with social media

It is now anticipated that 80% of job applications will enrolling proficiency, big data allows social hiring experts

come from a mobile device by 2020, with candidates to make more accurate, evidence-based selections more

having much more choice than in the past. Therefore the quickly. Needless to say that such a move can confer a

market is becoming more candidate driven. Applicants very real competitive benefit for hiring companies that

now know and understand much more about the too when competition for attracting top talent shoots up

companies they are applying to work for than ever like anything. Its high time that we jump on the Big Data

before. Candidates also now demand higher Bandwagon since we need to take advantage of the new

remuneration packages, however are also more greatly tools and resources that allow us to move beyond the

interested in the overall benefits of working for a specific résumé.

organisation including a better work/life balance.

16

the development of fungus and can be harmful.

• Avoid eating fried items, pre- cut fruits and juices from road side vendors.

• Always wash vegetables well and keep them clean especially if they are taken raw.• Drink only boiled and purified water to protect

yourselves from harmful germs. • Avoid too much of fish and meat during monsoon. Non- vegetarians should go for light meat • Where likely, try to avoid walking through rainy preparations like stew and soups.water. It can lead to numerous fungal diseases of

the feet and heels. • Taking a shower after you have been caught in the rain will protect you from many infections.• Take moderately hot food and drinks during

monsoon. • Keep antiseptic liquids handy and use for washing off mud or dirt that usually gets splashed around.• If you suffer from asthma or diabetes, avoid

residing in any place with wet walls. It encourages

Tips

Page 17: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

reaching out to people 17

Evernote is a cross-platform free up to a certain monthly app designed for note taking, usage limit and unlimited organizing, and archiving. The monthly use for Premium app allows users to create a customers."note" which can be a piece of

It is developed by the Evernote formatted text, a full webpage

Corpora t ion , a p r i va te or webpage excerpt , a

company headquartered in photograph, a voice memo, or

Redwood City, California.a handwritten "ink" note. Notes can also have file attachments. Key Features:Notebooks can be added to a • Capture notes, pictures, stack while notes can be sorted locations, and more into into a notebook, tagged, flexible notebooksannotated, edited, given

• Save anything from the web comments, searched, and into your notebookexported as part of a notebook.

Evernote is not only an access- • Highlight, annotate, and add from-anywhere note-taking system, but also a visual callouts to your notesrobust tool for writing, collaborating and

• Organize notes with tags, notebooks, and researching.stacks

Evernote supports a number of operating system • Search inside notes, files, and locations to find platforms (including iOS, Android, Windows

informationPhone, BlackBerry 10, Microsoft Windows PC, OS X and Mac) and also offers online • Share notes and notebooks for collaborationsynchronization and backup services.

• iOS, Android, Mac, and Windows apps Evernote is available in a paid version or a more availablerestricted free version. Use of the online service is

• Creates notes with voice commands.

app infoe v e r n o t e

GhÀ¡ pw ad-¡ m-\m-hm¯ A\p-`-h-§ fpw HmÀ½-Ifpw \ÂIp-¶-XmWv ae-bm-fn-I-fpsS kz´w DÕ-h-amb

HmWw. B A\p-`-h-§ fpw kt´m-jhpw \n§ -fnse kÀ¤m-ßI Ign-hp-Isf DWÀ¯p-sa-¦ n o360 Hcp-¡ p¶ "HmÀ½-I-fnse HmWw' aÕ-c-¯n ]s¦ -Sp-¡ q.

Keltron

\n_-Ô-\-IÄ:

• IhnX (Hcp ]pd-¯n Ihn-bm-sX), HmÀ½-¡ p-dn¸v (c­p ]pd-¯n Ihn-bm-sX) \ÂIp-I.

• kz´w cN-\-IÄ am{X-am-bn-cn-¡ Wwo• anI¨ 3 IrXn-IÄ Keltron 360 bpsS hcpw e¡ -§ -fn {]kn-²o-I-cn-¡ pw. Gähpw anI¨ IrXnbv¡ v k½m-\hpw \ÂIp-¶-Xm-Wv.

• IrXn-IÄ Cþ-sa-bn hgn am{Xta kzoI-cn-¡ p-I-bp-Åp. ‘ONAM LITERARY CONTEST 2016’ F¶v hnjbw hyà-am-¡ p¶ cN-\IÄ (word/pdf format) [email protected] þ F¶ sabn sFUn-bn-te-¡ mWv Ab-bvt¡ -­-Xv.

• cN-bn-Xm-hnsâ t]cv, XkvXn-I, sFUn \¼-À, bqWnäv/Unhn-j³ F¶o hnh-c-§ Ä Cþ-sa-bnen DÄs¸-Sp-¯-Ww. Ah-km\ XobXn 2016 sk]väw-_À 22, sshIp-t¶cw 5 a-Wn-h-sc.

• cN-\-IÄ kw_-Ôn¨ ]qÀ® AhImiw sIÂt{Sm-Wn \n£ n-]vX-am-bn-cn-¡ pw.

• FUn-täm-dn-b t_mÀUnsâ Xocp-am\w A´n-a-am-bn-cn-¡ pw. Cu aÕcw AXnsâ GXp L«-¯nepw {]tXyI ImcWw IqSm-sX d±m-¡ p-¶-Xn\v FUn-täm-dn-b t_mÀUn\v A[n-Im-c-ap-­mbncn¡ pw.

HmWw Um !!!

Ihn-Xm-c-N\ & HmÀ½-¡ p-dn¸v

hnjbw: HmÀ½-I-fnse HmWw(aebmfw am{Xw)

Page 18: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

18reaching out to people

ic-i-¿-bnÂ

F³ ae-bmfwF³ ae-bmfwF³ ae-bmfwF³ ae-bmfwtl, ae-bm-fta \n\-¡ n\n þ \nÝ-e-am-sbmcp \nfm Xocw cà-km-£ n-IÄ ]nd-¡ p¶ Cu a®nÂic-i¿ XoÀ¡ p-hm³ ka-b-amtbm? hän-h-c-­p-d-§ p¶ F³ amXr-lr-Zbw cNn-¡ p-¶nà ]p¯³ Ncn-{XhpwNn¶n NnX-dnb \oÀNm-ep-t]m-se³ F§ pw IqIn ]d-¡ p¶ _en-Im-¡ -IÄ \ne-bv¡ p-¶pthm \n³ BÀ¯ \mZws\© Iw ]nfÀ¡ p¶ HmÀ½-bm-Iptam sIm¯n-h-en-¡ p¶ amwk-]n-Þ-§ Ä ]nfÀ¡ p-¶pthm \nsâ amdn-S-§ ÄF³ ae-bm-f-ta, sNmÃq \n am{Xw hnXp-¼p-¶pthm timIao kÔy-bnÂ

shdn-]q-s­mcp P·-¯n³ acn-¡ p-¶nà \n³ HmÀ½-IÄIf-I-f-sam-gp-Ip¶ Im«-cp-hnbpw

_m¡ n-]-{X-§ fpw Imeta km£ n, Imeta aqI km£ napfw-tNm-e-Ifpw

XmX-\m-sc-¶-dn-bm¯ Hcp ]nSn Imew ad-bv¡ m¯ \nd-I-Xn-tc-Inb hb-te-ebpw ]ns¶

P·-§ -fmbn HmÀ½-I-fn-sÃ-s¶m-cn-¡ epwFsâ sIm¨p \oÀam-Xf ssXIfpw

Ae-bp¶p C¶n-hnsS Hcp ]nSn hän\pw Icp-Xp-hm-\m-Im¯ P·-kp-Ir-X-§ ÄF§ pw I­oe Rm³...

Btcm-cp-an-Ãm¯ ]mgv apfw-X-­m-bnXm FÃmw ad¡ mw FÃmw s]mdp¡ mwkÔy a§ nb t\c¯v F³ Xpf-kn-¯-d-

]pIÄ s]säm-sc³ A½ a\tÊbnÂ

Hcp PmXn Hcp aXw Hcp \obp-a-dn-bp-¶pthm s\m¼-c-amÀs¶³ A´n-¯n-cn-sh«w sXfn-s¨m-cm-s]¬In-Sm-

ssZh-sa-t¶m-Xnb a\Êpwsh-hnsS?

Kpcp-`q-X³am-sc-hnsS \obp-a-I-ep-¶pthm Fsâ ae-bm-fta...\mep-sI-«n AI-¯-f-¯nÂ

kXy-sa-hnsS ka-Xz-sa-hnsS \mcm-b-Wobw

kmtlm-Z-cy-a-hn-sSþsNmÃn-sb³ ap¯-Èn-bn-s¶-hnsS

\nd-Ip-S-am-sbmcp ae-bmf X\n-a-sb-hnsSFsâ ae-bm-f-ta, sNmÃp \o

sNmÃq \o, ae-bm-fta

"ssZh-¯nsâ kz´w \mSv ' BsI amdn-bn-cn-¡ p-¶p. amthen \mSp hmWn-cp¶ Ime¯p \n¶pw ]pXnb kwkvIm-c-¯n\v ae-bmfw

hgn-am-dp-t¼mÄ \nfbpw ]pgbpw A½bpw \·bpw ae-bmf X\n-abpw FÃmw a\-Ên \n¶pw amª p-t]m-Ip-¶p. cm{ãob sshc-

§ Ä¡ -¸pdw cà-_-Ô-§ Ä¡ p-t]mepw hne-bn-Ãm¯ Cu Ime¯v A\mY tIme-§ Ä \ne-\n-ev]n-\mbn kacw sN¿p-¶p. FÃmw

ad-¡ m\pw s]mdp-¡ m\pw Ign-hpÅ A½ a\-Êp-t]mepw ae-bm-f-¯nsâ Cu amä-¯n\p ap¼n ]I¨p \n¡ p-I-bm-Wv.

“FÃm-¯n\pw Imeta km£ n”

cXojv hnko\n-bÀ Hm^o-kÀ (F- v̈.-BÀ)sI.-C.-kn. Ic-Ipfw

Page 19: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

IN

VI

TI

NG

EN

TR

IE

S

1. Su

bm

it only

origin

ally

take

n [not adopte

d/c

opie

d fro

m a

ny

form

] ei

ther

in

SLR/D

igita

l C

am

era/M

obile

Cam

era –

Them

e: O

NA

M 2

016;

(only

1 e

ntry

per

conte

stant allo

wed

)

2. Th

e photo

may

or

may

not be

edite

d a

nd s

hall

be

in jpeg

form

at of any

reso

lutio

n w

hic

h c

an b

e vi

ewed

nea

tly;

3. Th

e bes

t 3

entrie

s w

ill b

e se

lect

ed a

nd w

ill b

e publis

hed

in the

Kel

tron 3

60

New

slet

ter

with

a c

itatio

n;

The

bes

t one

am

ong the

shortlis

ted 3

, w

ill b

e el

igib

le

for

a p

rize

;

4. La

st d

ate

of en

try

will

be

5 P

M,

22nd S

epte

mber

, 2016 a

nd s

hall

be

subm

itted

in

EM

AIL

ON

LY to

with

SU

BJE

CT

AS

ON

AM

PHO

TOG

RA

PHY C

ON

TEST

;

5. Th

e em

ail

shall

conta

in:

Nam

e of th

e photo

gra

pher

, D

esig

natio

n,

Unit/

Div

isio

n,

Em

plo

yee

Code,

Cam

era M

odel

/Mobile

Model

Det

ails

, a C

aptio

n to the

pic

ture

;

6. Th

e co

pyr

ight on the

sele

cted

pic

ture

s w

ill v

est w

ith K

eltron;

7. Th

e ju

dgem

ent of th

e Edito

rial Board

shall

be

final, a

nd the

Board

res

erve

s th

e

right to

cance

l th

e co

nte

st w

ithout ass

ignin

g a

ny

reaso

n;

keltr

on3

60@

gm

ail.

com

Term

s:

Page 20: reaching out to people - Kerala State Electronics ... · Capability Maturity Model Integration (CMMI) is a proven industry standard framework to improve product quality and development

Design & Print: niv ha, e mail: [email protected]

No part of this publication should be reproduced in any from or by any means without the prior written permission of the Publisher / Editorial Board.The Publisher / Editorial Board does not undertake any responsibility

whatsoever with respect to the contents or views expressed in the articles or advertisements. All disputes are subject to Thiruvananthapuram jurisdiction only.