AS I TAKE ON the role ofNational President I am awarethat one of greatest sources ofsatisfaction will be to see first-hand the tremendous enthusi-asm our association receivesfrom its members. And plan-ning this conference is justone example of a committee’sexceptional energy and dedi-cation.

Of course we should havebeen warned! Almost two yearsago, our Executive Director

arrived at a National Boardmeeting carrying a wateringcan complete with seeds, rib-bon and the painted message“Promoting Growth in Our In-dustry – Edmonton 2003.” Fromthis first bid, Ria Ames and herEdmonton supporters havenever missed a beat. Theirconference theme – Reachingthe Peak – also perfectly de-scribes the performance of ourhost committee.

Over the next few days you

PLEASE CIRCULATE

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ASSOCIATION OF CANADIAN SEARCH EMPLOYMENT & STAFFING SERVICESMAY 2003

IN THIS ISSUE

2003 Conference

Government Relations

CPC Graduates

Optimistic Forecast

Gala Dinnerand Awards

A New Board Policy

New Members

EDITOR

Amanda Curtis, CAE

ASSOCIATION OFCANADIAN SEARCH,EMPLOYMENT &STAFFING SERVICES

2121 Argentia RoadSuite 404Mississauga ON L5N 2X4

Tel: 1.905.826.6869Tel: 1.888.232.4962Fax: 1.905.826.4873E-mail: info@acsess.orgWeb: www.acsess.org

Reaching the Peak

Welcome to the City of ChampionsDear ACSESS Members:I would like to personally

wish you all a warm welcometo “The City of Champions”and to the 2003 Annual Con-ference. To begin, I would liketo commend all of those indi-viduals who were involved inbringing this event to you, es-pecially the Conference Com-mittee, which was comprisedof Chris Roach, Terry Davey,Michel Blacquiere, Jamesie Bo-wer and of course our infamousExecutive Director, AmandaCurtis. Without this enthusias-tic, supportive, insightful group,this conference would not bethe success that it is! In addi-tion, I would also like to ex-tend a special thank you to

Kevin Dee and Bill Hannimanfor their exceptional work onthe IT Panel!

As we have all seen in thelast year our world has chang-ed dramatically and with thatcame changes to our industryand to the way that we mustcarry out our business. I trulybelieve that change is a goodthing as “without change therecan be no progress” but firstlybelieve even more so, that wemust continue to strengthenthe cooperation amongst ourmembership or the changes weare about to face will not beeasy ones. With that thought inmind, please remember as wegather here this weekend it isnot only to educate ourselves

will have the opportunity to beinspired by an excellent line-up of motivational speakersand trainers. You will also havethe chance to surround your-self with professionals who ex-cel in our industry, and withwhom you can share experi-ences and knowledge.

I encourage you to make thevery best of this opportunity.

Enjoy!Yvan Michon, CPC

ACSESS National President

but to network and share ourideas and experiences witheach other so that we maybuild a stronger membershiptoday to deal with thosechanges of tomorrow!

Hope you all have a goodtime and I look forward tomeeting you all during yourstay with us here in Edmonton!

Sincerely,

Ria Ames, CPC

Chairperson,2003 Annual Conference

2

Annual Conference 2003AN INCREDIBLE PROGRAM, planned

by a truly outstanding committee. Thisconference promises to measure upwith the best.

Session highlights will be publishedfollowing the event as well as beingposted on the ACSESS website. In onlytwo full days, delegates will gain invalu-able knowledge from the following di-verse list of speakers:

Jeff Skrentny, CPC, Chicago – Oneof North America’s most sought-after in-dustry trainers;

Tony Martin, Chairman & CEO,Vedior, U.K. – Staffing Trends World-wide;

Dr. John Izzo, Vancouver – Canada’sbest known presenter on corporate eth-

ics and good business practices;Kimberley Chesney, CPC, London –

Recruitment Strategies for Direct-HireProfessionals;

Fazila Nurani, Thornhill – PrivacyLegislation and the Staffing Industry;

Paul Christie, CPC, Montreal, andSteve Jones, CPC, Toronto – Govern-ment Relations Issues and Outcomes,An Open Forum;

Kevin Brown, David Booth, ArtSmith and David Watts – this groupof high-profile business leaders willdiscuss the future of IT and staffingneeds;

John Klymshyn, California – Thosewho have ever attended an AmericanStaffing Association meeting will know

Thanks to Sponsors5 Star & Gala Dinner

(Pacific Newspaper Group)

Platinum Sponsors

how tough they are on speakers. AndJohn’s Sales Sessions have now beenrated THE best on more than one occa-sion.

We particularly liked the followingcomment from an attendee at a recentJeff Skrentny workshop. As you readthis, many of you will have just left Jeff’ssession. Would you like to add to this....

“After 16 years in this business I admitto a mild sense of dread when the term‘training seminar’ comes up. However,this veteran couldn’t be more pleasedthat he spent a sunny day with you [Jeff]instead of golfing. Your ideas work be-cause you work a desk…. Thanks, this isone old dog who learned some greatnew tricks!”❏

4 Star Sponsor 3 Star Sponsors

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3

A Summary of ACSESS Government RelationsInitiatives: May 2003IN Ontario, ACSESS continues to play

an active role as safety group sponsorand is working closely with the WSIB andother safe workplace associations on de-veloping occupational health and safetyprevention materials that will provide asummary of best practices for the tempo-rary help industry in provinces acrossCanada. The first draft of the manual isnow complete and we hope to launchthe product to members this fall.

In early May, the British Columbiagovernment released their private-sectorprivacy legislation, the Personal Infor-mation Protection Act, for first readingin the legislature. The BC legislation in-corporates the 10 privacy principles of

the CSA Model Code for the Protection ofPersonal Information, and is scheduledto come into force on January 1, 2004.Please see our May 2003 edition of Legis-lative Watch for a summary of the legis-lation and the implications on thestaffing industry.

In Quebec, ACSESS made representa-tions before PQ Minister of Labour, JeanRochon, as part of a roundtable discus-sion on the recommendations containedin the Rapport Bernier (report studyingthe non-traditional workforce in Que-bec). ACSESS Quebec members and theConseil du Patronat welcomed the elec-tion of a new, Liberal government in theprovince.

The ACSESS National Capital com-mittee continues to encourage andmonitor ongoing discussions betweenPublic Works and Government ServicesCanada insurance advisors and the In-surance Bureau of Canada representingthe insurance industry regarding RMSO

insurance coverage requirements for thesupply of temporary help to federalgovernment. We are confident that amutually acceptable agreement will bereached within the next six months.

For more information on any of theseinitiatives, please contact Mary McIninch,Manager of Government Relations,ACSESS, at 905-826-869/1-888-232-4962 ormmcininch@bbandc.com.❏

ACSESS Congratulates CPC Graduates 2002/2003NOVEMBER and March examinations

resulted in the following 33 professionalssuccessfully completing the ACSESS certi-fication program. These individuals haveshown their commitment to our indus-try, and will now be able to use the CPC

designation.RIA AMES, CPC, Choice Office

personnel Ltd., EdmontonCHRISTINE BANFIELD, CPC, Your

Advantage Staffing, CambridgeANGELA CODE, CPC, The Keith Bagg

Group, TorontoKEVIN DEE, CPC, Eagle Professional

Resources Inc., OttawaRICHARD DUFOUR, CPC, Les

Consultants en Personnel Logipro,Montreal

LUKE DUGANDZIC, CPC, AdeccoFinancial, Mississauga

JUDY ENGLISH, CPC, NewfoundlandPersonnel, St. John’s

FRED FERRI, CPC, Nexstaf ITRecruitment, Toronto

TERESA GABRIELE, CPC, PinstripePersonnel Inc., Toronto

KRISTI SEARLE, CPC, Kelly Services,Vancouver

SANDRA SEARS, CPC, Staffworks,Toronto

ROBIN SÉGUIN, CPC, NT Temps Inc.,Alliston

EMMA SKILLEN, CPC, McNeill NakamotoRecruitment Group, Vancouver

JEFF STEELE, CPC, Brock PlacementGroup Inc., Toronto

SUSAN STRICKLAND, CPC, The SelectionGroup, Mississauga

LIZA SOLIMAN, Staffing Strategies Inc.,Toronto

KATHRYN TREMBLAY, CPC, ExcelHuman Resources, Ottawa

TRACEY UTRONKIE, CPC, Excel HumanResources, Ottawa

KRISTA WAKEFIELD, CPC, Spherion,London

DAVID WILSON, CPC, The EmploymentSolution, Toronto

OZAN (JOE) ZEKI, CPC, TheEmployment Solution, Mississauga

BILL HANNIMAN, CPC, EagleProfessional Resources Inc., Calgary

JEAN HALL, CPC, Staffing Strategies Inc.,Toronto

STEPHANIE HUFFMAN, CPC, ITSIndustrial Temporary Solutions,Burlington

JACKIE LEE, CPC, Winters TechnicalStaffing Services, Willowdale

SERGE LUCCHETTO, CPC, TheEmployment Solution, Toronto

RON MAIZIS, CPC, Maizis & MillerConsultants, Etobicoke

JOANNE MCCONNERY, CPC, Spherion,Barrie

NORMA MCCREA, CPC, Kelly Services,Victoria

COLLEEN PARSONS, CPC, Manpower,Kitchener

JEFF PRESCOTT, CPC, The EmploymentSolution, Mississauga

CHRISTINE RACO, CPC, The PeopleBank, Toronto

STEPHEN ROTHSTEIN, CPC, NAPExecutive Services, Toronto

4

U.S. Press Release Gives Optimistic ForecastONE OF OUR U.S. counterparts, the

National Association of Personnel Serv-ices (NAPS) recently released the resultsof a staffing industry survey that theycompleted in conjunction with Ad-vanced Recruiting Trends (ART). The fo-cus of the survey primarily addressedrecent and anticipated performance bystaffing organizations, as well as anumber of peripheral issues that arelikely to be of interest to professionalswithin the staffing marketplace.

Approximately 200 staffing profes-sionals, representing a broad range of

industry sectors, and dispersed through-out the U.S., participated in this inaugu-ral quarterly survey.

The NAPS press release quotes thefollowing survey findings:

“Survey results reflect a great deal ofoptimism relative to an improving mar-ket climate over the remainder of 2003.In fact, 69% of those participating in thesurvey anticipate the marketplace willimprove tangibly over the remainder ofthe year.”

“Approximately 40% expect that theirfirms will strive to add headcount priorto the conclusion of 2003.”

In addition, Don Evans, a Principalwith ART, is quoted as saying, “Whileoverall recent performance was some-what mixed, we think it’s significant that

those firms citing improved perform-ance represented a wide range of indus-try areas. This would seem to suggestthat any recovery is likely to be broad-based in nature.”❏

Many ACSESS members will be awareof our own efforts to report on trendsand statistics. We receive many calls re-questing information, yet find responserates to surveys to be too low to providemeaningful data.

We are again exploring the collectionof information with an independentmarket research firm that specializes inthis industry (U.S. based, and interestedin working in Canada). It is our hopethat if we get this off the ground you willsupport and indeed encourage partici-pation by your company.

Accordingto DannyJUST SHY of 100 members attended

Danny Cahill’s Peak Performance Semi-nar in Toronto at the end of February.Despite the failure of the Internet dial-up line, Danny presented the type ofoutstanding learning opportunity forwhich he is well known. Evaluationsrated Danny as a solid 5 (top rating) inboth Knowledge and Presentation style.

Comments are typified in the follow-ing quotes: “Excellent, I wish the semi-nar was longer,” “Very focussed, veryinformative, exhibited tremendous dem-onstration of experience,” “Covered alot of topics with humour and great ex-amples,” “A highly productive day awayfrom desk and phone,” “He has awealth of knowledge in the recruitingindustry.... I am definitely able to walkaway with a better approach to busi-ness.”

Following this session, we are delight-ed to be able to announce that Dannyhas offered a special discount to ACSESS

members to enroll in his ongoing pro-gram “AccordingToDanny.com.” A flyerand email broadcast will announce thisnew value-added service in the verynear future.❏

Gala Dinner and AwardsTHE THIRD ANNUAL Awards Program

resulted in an excellent number of sub-missions for individual awards, corpo-rate awards and, of course, Chapter ofthe Year. Not only were there multiplesubmissions, but they came from sev-eral provinces.

On Friday, May 30, ACSESS confer-ence delegates and their guests will betreated to an evening of fine food and

top-class entertainment.They will also have the opportunity

to personally applaud our 2002/2003 CPC

Graduates, and to recognize ACSESS

members who have excelled in theircommitment to our industry, and a com-pany that has shown an extraordinarycommitment to, and genuine concernfor, the community at large.❏

Marinella Nesso joins ACSESS asAdministrator — Extraordinaire!COMING FROM a Geography Bach-

elor background, Marinella brings an in-teresting combination of experience inmarketing and database management,as well as an understanding of staffingdisciplines. Her work with StatisticsCanada, City of Toronto, Ryerson Uni-versity and, most recently, at Brainhun-ter.com will definitely prove to be well-utilized here at ACSESS. Her focus willbe assisting committees and members

with ACSESS and staffing relations, aswell as increasing the public’s aware-ness of ACSESS. Marinella looks forwardto meeting our members this May at theAnnual Conference.

If you have any questions aboutACSESS, our marketing initiatives or da-tabase management, she will be pleasedto assist you. Please contact her at905.826.6869 or drop her an email atmnesso@bbandc.com.❏

5

ACSESS Adopts New Board PolicyACSESS continues to place emphasis

on the importance open communicationplays in the success of any organization.This includes: regular contact with mem-bers via mail, email and our website; en-couraging members to provide inputand direction; frequent sharing of infor-mation between our national staff anddirectors, and Chapter leaders who pro-vide the essential services in citiesacross Canada.

Occasionally, we also receive requestsfrom members wishing to sit in on a Na-tional Board meeting. And, why not –this is a great way to gain a better un-derstanding of what your Association isdoing and where we are heading. TheNational Board meets three to fourtimes a year, usually in Toronto andwith one meeting held in conjunctionwith the Annual Conference. Materialsare circulated in advance and air travelis paid for elected directors (sadly, wecan’t stretch the budget to cover guests).

In response to the interest expressed,the following policy has been devel-oped and was unanimously approved atour March meeting.

Attendance at Meetings. While it isexpected that elected directors attend,participate in, and vote at Board meet-ings, other persons – including mem-bers – may attend upon request or by

invitation, and it is the position ofACSESS that all reasonable requests forpermission to attend or petition theboard shall not be denied. It should benoted that voting by proxy or ballot isnot permitted at Board meetings [as it isat an annual or special meeting of themembers] and thus individuals attend-ing on behalf of an elected director mayparticipate in discussions, but do nothave the right to vote.

When Do Consultants/Advisors/Non-Elected Members Attend Meet-ings?

(a) An invitation may be extended bythe President or his/her designatethereby permitting those involved in aspecific ACSESS activity to participateand/or present on an agenda item. Thedecision as to whether such guests beinvited to attend the full Board meetingor only a portion of the meeting will bedetermined on a case-by-case basis.

(b) A member may request permis-sion to sit in on a National Board meet-ing at any time. This request should besubmitted to the President or ExecutiveDirector, following which a confirma-tion of attendance will be provided to-gether with the meeting agenda. While

such members will be attending as ob-servers, they will be encouraged to par-ticipate in general discussion. In caseswhere the member requesting permis-sion to sit in on a meeting is not theAuthorized Representative of a MemberCompany, then the permission of theAuthorized Representative should beobtained.

(c) A member may request permis-sion to attend and address a specificsubject at a National Board meeting,providing the request is received no lessthan 15 days prior to the meeting and isaccompanied by a brief written descrip-tion of the issue they wish to raise. Themember will be given a 5-minute pres-entation time on the agenda. The deci-sion as to whether such guests beinvited to attend the full Board meetingor only a portion of the meeting will bedetermined on a case-by-case basis. Notmore that three petitions to address aspecific subject will be accepted at anyone meeting.

The objective of this policy is to create agreater degree of openness and to providea means for members to approach Na-tional Board and take part in the formu-lation of national goals and services.❏

Welcome New MembersSINCE the last issue of Dialogue, the following companies have joined ACSESS. If

you see their representatives at Annual Conference 2003 or upcoming functions,please be sure to welcome them.Allegis Group Canada Corporation,

MississaugaAllstaff Inc. Personnel, LondonAppleOne Employment, EtobicokeCorinth Healthcare Services,

MississaugaHatton Professional Search, MississaugaInvoke H.R. Inc., OttawaLabour Ready Temporary Services,

St. Catharines (and across Canada)Michael’s Manpower, TorontoPinnacle Search Group, Mississauga

Prologic Systems, OttawaSkillBank Inc., WindsorSundance Personnel, TorontoTrebor Personnel, TorontoThe Finance Department, TorontoUniversal Staffing Inc., BramptonWwwork!com Inc., Toronto

Affiliate Members

Metroland Printing, Publishing &Distribution, Willowdale

Pacific Newspaper Group, Vancouver

M A R K T H E S E D AT E S

GENE RICE and JEFF COHENare committed to bringingtheir training to Canada.

October 22, 2003, Toronto –Owner/Manager Session

October 23, 2003, Toronto –Recruiter Training

All sessions are full days andevery attendee receives a100+ page workbook.

More to follow......