real estate proof of concept issue / background property boom in middle east with the opening up of...
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Real EstateProof of Concept
Issue / Background
Property boom in Middle East with the opening up of ownership rights to Expatriates
– Market Size = US $ 25 Billion (Middle East)
Major real estate properties being promoted by Nakheel (Palm, Jumeira Islands, World), Emaar (Marina, Al Burj Towers) & other developers
Oracle being perceived as a solution for Corporate real estate not a player in the Residential property space
Solution does not address sale of Property
Lack of integration between CRM and Property Manager
Lack of Business Flows unlike other industries
Ease of use and look and feel (UI) issue
Graphic / 3-D front end tools to viewing property information as well as to perform transactions
Functionality issues – Temporary Booking, Adjustments/changes, Deposits/Refunds
Key Gaps in Oracle Solution
Build a Business Flow around Sale of Property by using Oracle CRM modules and Property Manager
Use Oracle E-Business suite modules wherever possible and extend the footprint to address requirements/ functionality (avoid invasive customizations)
Use AutoDesk to address the look and feel and UI issue
Solution Approach
Phase I Oracle Sales (TeleSales – for leads
management) CRM Foundation (for territories, resources) Oracle Property Manager (transaction
processing) Financials (GL, AR, CM) – (invoicing) Oracle Discoverer (reporting) 3rd party - AutoDesk MapGuide (visual
interface to PM to cover property temp booking, booking)
Phase II Other CRM modules (OMO, Scripting,
Interaction Center, Contracts) eAM, Projects
Solution Footprint
Property Manager Role
Definition & description of property Booking engine Billing engine Integration to ERP Future integration to EAM
Telesales Role
Capture Prospects Manage Appointments Manage & Share Leads Security Assignments Call Center in Future
Autocad Role
Visual interface for end users and customers Link to Property Manager for villas, houses
information and pinpointing on map Displaying floor plans, images of the villas,
houses etc. Autocad is only the visual interface and does
not handle the transaction processing of apt booking etc. This is handled by PM
Solution Flows &Solution Flows &DemoDemo
Flow 1: Creation of Property
CreateProperty
in System
AssignProperty
toSales Team
Plan /DesignProject
ApproveProject
Drawings(GIS)
ProjectApproval
BuildSecurity
Rules
PropertyReady for
Sale / Lease
LinkProperty
&Drawings
Sell / LeaseProperty
Analysis &Reporting
Flow 1: Creation of Property
CreateProperty in
System
AssignProperty toSales Team
Plan /DesignProject
ApproveProject
Drawings(GIS)
ProjectApproval
BuildSecurity
Rules
PropertyReady for
Sale / Lease
LinkProperty &Drawings
Sell / LeaseProperty
Analysis &Reporting
Flow 1: Creation of Property
CreateProperty in
System
AssignProperty toSales Team
Plan /DesignProject
ApproveProject
Drawings(GIS)
ProjectApproval
BuildSecurity
Rules
PropertyReady for
Sale / Lease
LinkProperty &Drawings
Sell / LeaseProperty
Analysis &Reporting
Flow 1: Creation of Property
CreateProperty in
System
AssignProperty toSales Team
Plan /DesignProject
ApproveProject
Drawings(GIS)
ProjectApproval
BuildSecurity
Rules
PropertyReady for
Sale / Lease
LinkProperty &Drawings
Sell / LeaseProperty
Analysis &Reporting
Flow 1: Creation of Property
CreateProperty in
System
AssignProperty toSales Team
Plan /DesignProject
ApproveProject
Drawings(GIS)
ProjectApproval
BuildSecurity
Rules
PropertyReady for
Sale / Lease
LinkProperty &Drawings
Sell / LeaseProperty
Analysis &Reporting
Flow 2: Property Sales/Lease Flow
CheckAvailabili
tyOf
Property
Temporary
Booking of
Property
CreateCustome
r /
Prospect
NewCustomer?
Review Custome
rHistory
CaptureInquiryDetails
Check Data
/ Prior Bookings
Accept Deposit &Reserve
Prop
YES
NO Provide Project/
PropInfo.
Oracle PM
Update Status
& CreateContract
Invoicing &Collections 3rd Party
AutoDesk
Flow 2: Property Sales/Lease Flow
CheckAvailabilityOf Property
TemporaryBooking ofProperty
CreateCustomer / Prospect
NewCustomer?
Review Customer
History
CaptureInquiryDetails
Check Data/ Prior
Bookings
Accept Deposit &
Reserve Prop
YES
NO Provide Project/Prop
Info.
Oracle PM
Update Status& CreateContract
Invoicing &Collections 3rd Party
AutoDesk
Flow 2: Property Sales/Lease Flow
CheckAvailabilityOf Property
TemporaryBooking ofProperty
CreateCustomer / Prospect
NewCustomer?
Review Customer
History
CaptureInquiryDetails
Check Data/ Prior
Bookings
Accept Deposit &
Reserve Prop
YES
NO Provide Project/Prop
Info.
Oracle PM
Update Status& CreateContract
Invoicing &Collections 3rd Party
AutoDesk
Flow 2: Property Sales/Lease Flow
CheckAvailabilityOf Property
TemporaryBooking ofProperty
CreateCustomer / Prospect
NewCustomer?
Review CustomerHistory
CaptureInquiryDetails
Check Data/ Prior
Bookings
Accept Deposit &
Reserve Prop
YES
NO Provide Project/Prop
Info.
Oracle PM
Update Status& CreateContract
Invoicing &Collections
3rd PartyAutoDesk
Flow 2: Property Sales/Lease Flow
CheckAvailabilityOf Property
TemporaryBooking ofProperty
CreateCustomer / Prospect
NewCustomer?
Review CustomerHistory
CaptureInquiryDetails
Check Data/ Prior
Bookings
Accept Deposit &
Reserve Prop
YES
NO Provide Project/Prop
Info.
Oracle PM
Update Status& CreateContract
Invoicing &Collections
3rd PartyAutoDesk
Flow 2: Property Sales/Lease Flow
CheckAvailabilityOf Property
TemporaryBooking ofProperty
CreateCustomer / Prospect
NewCustomer?
Review Customer
History
CaptureInquiryDetails
Check Data/ Prior
Bookings
Accept Deposit &
Reserve Prop
YES
NO Provide Project/Prop
Info.
Oracle PM
Update Status& CreateContract
Invoicing &Collections
3rd PartyAutoDesk
Flow 2: Property Sales/Lease Flow
CheckAvailabilityOf Property
TemporaryBooking ofProperty
CreateCustomer / Prospect
NewCustomer?
Review CustomerHistory
CaptureInquiryDetails
Check Data/ Prior
Bookings
Accept Deposit &
Reserve Prop
YES
NO Provide Project/Prop
Info.
Oracle PM
Update Status& CreateContract
Invoicing &Collections 3rd Party
AutoDesk
Projects Closed
Al Nakheel (Palm – 12000 properties, Phase 1,)
Emaar (10,000 properties) DDIA Pipeline
– Jumeirah Beach Residence– DAMAC– Dubai Healthcare City– Dubai International Financial Center
AutoDesk(CAD)
Oracle E-Business SuiteWorkflow
Resources
Product
Customer
Data
TeleSales
CRM Foundation (Tasks, Notes, 1-to-1 Fulfillment, Territory, Resources, Calendar, Assignment Mgr)
E-Business Technology
Application Foundation Components
CRM
AccountsReceivable
AccountsPayable
PropertyManager
GeneralLedger
Fixed Assets,
CM & Others
PO, INV
3rd party
Existing
Customers
Customer Info, Sales enquiries, Leads, Collaterals
2/3-D view of Property & Booking
Property definition and update booking / assignments
Call Property screens using quick Menu for availability & assignment
ARinvoices
AP Invoices
Solution Overview
AQ&Q U E S T I O N SQ U E S T I O N SA N S W E R SA N S W E R S