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Chartwells School Dining Services | 1 Real Opportunities for Associates 2012-2013 Chartwells School Dining Services

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Real Opportunities for Associates This Chartwells digital e-brochure is for and about our managers and associates featuring the latest news from Chartwells School Dining Services 2012-2013. This e-brochure is intended for Chartwells Associates.

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Page 1: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services | 1

Real Opportunities for Associates

2012-2013 Chartwells School Dining Services

Page 2: Real Opportunities for Associates 2012-2013

3 Message from the President

4 Our Company’s Strategic Overview

5 MAP (Management and Performance)

6 Chartwells Brand Standards

7 2013 Financial Incentive Plans

8 Altogether Great Program

9 Share Rewards Initiative

10 Development Programs

12 2012: A School Year in Review

The Chartwells Promise:Nourishing students is not only our business; it is our commitment to the communities in which we serve. Chartwells is a diverse family of dedicated food and

nutrition specialists serving the academic community. We deliver customized solutions that benefit our

partners through innovative programs.

Table of Contents:

Page 3: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services | 3

EAT

LIVELEARN

Dear Chartwells Team Members,We take our commitment of nourishing students very seriously. Our Chartwells promise of

being the food and nutrition specialist serving the academic community still holds true. Once

again, I am so proud of all that we have accomplished considering what has been put on our

plate in 2012.

If I were to characterize 2012 in a few areas, they would be streamlining our business processes,

building relationships, and preparing for the future. Although it was a challenging year for us,

I believe we stayed focused on our company mantra of “Eat. Learn. Live” and we did it with

a passion for quality. We have come out stronger, more adept and ready for a new year. If you

can’t tell, I am so excited about our future.

Over 30,000 Chartwells associates continued to provide value-added services and continued to

build trust with our customers and clients, all without missing a beat in 2012. We managed to

keep up our very outstanding 98 percent retention rate, serve 2.7 million students per day and

over 400 million meals, operate districts in 36 states, and pull off a stellar sales season compared

to other large competitors. This is a testament to what we are capable of when we work

together as a team and stay focused on our long-term goals.

We have established five priorities to focus on in order to realize our long-term potential, which

include financial controls and management oversight of our internal processes:

1. Financial Achievement

• Achieve budgeted revenue and profit before operating expenses (PBO)

• Achieve daily sales outstanding(DSO) targets

• Achieve client budget guarantees

2. Business Development - Retention of existing accounts and gaining new business

3. Healthy Hunger-Free Kids Act - USDA Menu Certification and negotiating price equity

4. Systems - MyFinance, Webtrition, and MySTAFF

5. People - Attract, develop, and retain

We need your help to remain focused on our priorities and to continue to be a valued and

trusted partner to our customers and clients. This will create Real Opportunities for all, the title

of this associate communication. In this publication look forward to:

• Our company’s strategic overview • Associate financial incentive plans

• Altogether great • Opportunities to learn and grow

• Share rewards • Development programs

• Accomplishments and milestones of 2012

I think it’s very important that our associates see what we have accomplished in this past year –

it’s pretty amazing. It’s also important to stay encouraged that we will persevere no matter what

challenges are put in our path. We have highlighted some inspirational stories that show how

our team has realized the “Real Opportunities” around us every single day. Please enjoy and I

look forward to a rewarding 2013. Let’s get there together on a well defined path.

Sincerely,

Keith T. Cullinan

President

Chartwells Schools Dining Services

Page 4: Real Opportunities for Associates 2012-2013

4 | Chartwells School Dining Services

Strategic Overview

MissionEveryone in Chartwells is committed to consistently delivering superior service in the most efficient way, for the shared benefit of our customers, shareholders and associates.

VisionTo be a world-class provider of contract food service and support services, renowned for our great people, our great service, and our great results.

Guiding Principles• Safety, Health and Environment First

• Delivering Quality Service, Value and Innovation

to our Clients and Customers

• Developing Our People and Valuing Diversity

• Profitable Growth

• Constant Focus On Performance and Efficiency

Values• Trust, Openness and Integrity

• Passion For Quality

• Win Through Teamwork

• Responsibility

• Can-Do Attitude

• Diversity

EAT

LIVELEARN

Page 5: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services | 5

MAP (Management and Performance) Strategy 2012-2013

Safety, Health and Environment First Above all else, providing a safe environment for our students to dine in and our

associates to work in is the foundation on which we stand. Safe dining centers

and food safety is our obligation to the communities that we serve. Providing our

associates with training, tools and resources they need to perform their job in a

safe fashion is our duty. All of us must remember the Chartwells safety awareness

standard operating procedure: STOP, THINK AND ACT.

Our PeopleInvesting in our people continues to be a focus of our support teams as we

develop tools that will help employees achieve success in their current role, both

professionally and personally, and also develop skills to move to the next level.

MAP 1 - Client Sales and Marketing

Our business is built on strong relationships and mutually

beneficial partnerships with our clients. Our focus will

remain on how to strengthen our relationships with our

current clients, how we can create partnerships with an

expanding client base, and how we can ensure that we

address the specific needs of each client.

MAP 2 - Consumer Sales and MarketingConstant innovation while still leveraging our reputation

to provide superior service to the students we serve will

continue to be the focus of day-to-day operations.

We will enhance our Environments program to build upon

the program’s initial success.

MAP 3 - Cost of FoodUncertain economic times, food cost inflation and

changing USDA regulations have all affected food

costs. Our focus will be on efficiencies in the unit and

developing programs and recipes that allow us to

deliver menus that meet the USDA regulations in the

most cost effective manner.

MAP 4 - Unit Cost

Whether it is a cost that directly affects Chartwells or a

cost that we manage for our clients, our attention must

be on best practices for controlling costs and the effective

use of all resources and money we spend to operate our

businesses. Paying close attention to controlling these

costs while ensuring that our customers’ expectations are

exceeded will be critical to our success.

MAP 5 - Above Unit CostAt the divisional level, we have taken steps to reduce the

expenses in this area while still providing the support and

resources needed. This will be a charge for the year to come

as we examine the support we provide and the impact it has

on the business.

EAT

LIVELEARN

Page 6: Real Opportunities for Associates 2012-2013

6 | Chartwells School Dining Services

We continue to be a valued and trusted partner

to our customers and clients.

Chartwells Brand Standards

Chartwells School Dining ServicesOne of Chartwells’ goals is to position itself as the leading food and nutrition

specialist serving the academic community. We strive for 100% account retention

and customer loyalty, and use this success to drive new business. We set ourselves

ahead of the competitors by introducing innovative and industry-leading

initiatives. We take pride in being a socially responsible and aware company. It is

our goal to accomplish this along with sound financial growth.

Chartwells is the leader in school dining services. Therefore we’ve officially added

“School Dining Services” to our logo. Our new logo fully reflects Chartwells’ brand

values, philosophy and goals. It helps us reinforce our vision of being the most

highly regarded, quality company in our market sector.

Brand StandardsTo maintain our brand consistency nationwide, the new Chartwells School Dining

Services logo should be used moving forward in place of the old logo.

New “We Are Chartwells” VideoTo view our new “We Are Chartwells” video, click link

below to visit our YouTube page:

http://youtu.be/q-K5ZP2DdCM

Old Logo New Logo

http://youtu.be/q-K5ZP2DdCM

The new Chartwells logo may be downloaded from MyCompass.

Page 7: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services | 7

2013 Financial Incentive PlansEligible Unit Manager Incentive Plan / P & L Accounts

Plan objectives and rewards: Designed to reward the account manager for

growing actual PBO year-on-year.

1. Minimum Plan

2013 actual result is less than 2012, but over 2013 plan:

Minimum opportunity is 10% of annual salary.

2. Standard Plan

2013 actual result is 0–9% greater than 2012 actual:

Maximum opportunity is 20% of annual salary.

3. Enhanced Plan

2013 actual result is 9.1% greater than 2012 actual:

Maximum opportunity is 25% of annual salary.

Eligible Unit Manager Incentive Plan / Management Fee Accounts

Plan objectives and rewards: Designed to reward growth in excess of budgeted

PBO up to 10% of base salary. This must be client approved and budgeted in

advance. Your plan documents can be obtained from your district manager.

District Manager and Above Incentive Plan

Plan objectives and rewards:

1. Aligned with Chartwells Key Results Areas, including Net New Business,

price increases, DSO, margin, PBO and Year-on-Year growth, enhances

your bonus opportunity.

2. Reward opportunity is specific to your position.

Full bonus subject to meeting all of the following requirements and applies to all incentive plans listed above: • Chartwells Attributes: Unit Managers need to ensure that they are

purchasing items from the sector Managed Order Guides.

• Adherence to client contract terms is critical to the success of

your operation.

• Must be on the payroll on the date of payment.

Workers’ Compensation Initiative

(Associate Labor must be on Compass

payroll to qualify)

Accounts that achieve no paid claims

will receive an additional payout based

on the associate chart below:

• 0-10 Associates = $250

•11-35Associates= $500

•36-50Associates = $750

•51-100Associates = $1,000

•101-200Associates = $2,500

DISTRICT MANAGER AND ABOVE

If all accounts in the district and/or region

achieve more than 50% improvement of

paid claims’ run rate, year-on-year, the

DM or RVP will earn an additional $2,500

(DM/RDM) / $5,000 (RVP).

This incentive will be tracked by the

finance department and a separate

memo outlining the Workers’

Compensation initiative for DM’s and

above will be sent under a separate cover.

EAT

LIVELEARN

Page 8: Real Opportunities for Associates 2012-2013

8 | Chartwells School Dining Services

Altogether Great ProgramAt www.altogethergreat.com, Compass Group’s comprehensive

employee website, you have access to resources that will help create

an energized and bright future. Below are a few examples of programs

available.

Wellness: By visiting www.altogethergreat.com you can access free health risk

assessment tools and numerous programs designed to help you or your

family members manage specific health problems.

Discounts and Perks: Associate discounts are available for various retailer products and services.

Just visit www.altogethergreat.com

401(k) Plan: Compass contributes to the retirement of participating associates by offering

a robust 401(k) plan for your pre-tax contributions.

Associate Assistance Program: Offers a number of free counseling sessions

for you and your family members to help you

deal with legal, health, family life and work

life issues:

https://members.healthadvocate.com/

Opportunities to Learn and Grow

1 Compass Training and Development Web Site:

https://training.compass-usa.com

Offers a multitude of classes designed to

enhance your management, culinary and

food service skills. College credits can be

earned for certain classes and you can take

classes that lead to Food Management

Professional (FMP).

2 Mentoring: Recognizing that the success of our

future lies with developing our current

associates, all management and hourly

associates are encouraged to join our

mentoring program.

3 Meridian-Project Readiness: Meridian-Project Readiness is an

intensive development program in our

Careers for Life process. Participation is by

nomination from your RVP.

4 Passport: A unique online orientation and

training program designed to make sure

every associate has a great start with the

company and receives consistent and

appropriate training.

5 Educational Assistance: Available to salaried associates

after one year of service. You can be

reimbursed $1,500 – $4,000 per year,

based on length of service, for job related

courses.

6 Career Opportunities: A wealth of career opportunities

are available within Compass. Visit

www.altogethergreat.com to see what

is available and to register to receive

information on jobs that match your

career goals.

Page 9: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services | 9

Share Rewards InitiativeCross-Selling Initiatives

Up to $10,000 for any associate or team that plays a significant role in

selling an account.

For referrals above $500K, a one-time payment equal to .5 percent of the annual revenues

of an approved referral up to a maximum payment of $15,000. Payment is contingent upon

reaching a signed contract and will occur the period after the account opens.

For referrals less than $500K, a one-time bonus incentive per account as follows:

• $500 for new vending or OCS contracts generating annual

sales from $10K - $25K.

• $1,500 for new vending or OCS contracts generating annual

sales from $26K - $150K.

• 1% of sales for any vending or OCS contracts generating annual

sales from $151K - $500K up to a maximum one-time payout of $5,000.

Star Quest Associate Referral BonusThis plan is designed to reward current hourly and salaried associates who assist in

recruiting efforts by referring prospective candidates. Upon completion of six months

of service by the new hire, the referring associate will be eligible for $250 for referring an

hourly associate, $1,000 for referring a grade 9–14 manager, and $2,000 for referring a

grade 15 or above management hire. Contact Mary Quinn at:

[email protected] for details.

Sales Lead - ChartwellsYou can earn up to $500 just by providing sales leads that result

in new accounts. Download the required form at

https://www.compass-sales.com/leads/leadForm.cfm

We reward associates for business leads that result in

new accounts.

Page 10: Real Opportunities for Associates 2012-2013

10 | Chartwells School Dining Services

Development ProgramsFramingham Nutrition Course To ensure our associates understand healthy eating, our foodservice

directors are required to take a 10-hour Fundamentals of Nutrition course

online through Framingham State University. Understanding nutrition

and promoting healthy foods in our dining centers are key elements of our

foodservice program. To register for Nutrition Fundamentals, log onto

www.framingham.edu/compass/.

The Women’s Leadership NetworkWLN advances Compass Group’s ability to attract, develop, and retain women at

all levels by providing real opportunities to learn and grow, creating a competitive

business advantage and making a positive impact on our industry. Contact WLN at

[email protected] for more information.

Diversity and Inclusion Action CouncilToday’s competition for the best talent requires that we recognize the unique

characteristics and special talents of every associate. Chartwells has established

its Diversity and Inclusion Action Council to address diversity and inclusion in the

workplace.

Visit www.altogethergreat.com to read more or to contact any member of the

council about diversity and inclusion initiatives at Chartwells.

This is a testament to what we are

capable of when we work together

as a team.

Page 11: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services | 11

New Managers OrientationIn the Chartwells spirit of making sure our managers are off to a great start, we launched

a virtual manager orientation program in 2012. The week-long program consists of

100% web based learning and focused on corporate support, standards of operation,

and opportunities for excellence .

Centers for ExcellenceOur CFEs continue to grow in number as we added two more accounts in 2012, and they

continue to set the standard in terms of excellence in our division. Through hard work

and dedication, the teams at all of the Centers for Excellence work day-in and day-out to

deliver the highest standards of service and food to our students.

Leadership AcademyFirst introduced in 2011, the Leadership Academy is a program aimed at the

development of leadership and professional skills for district managers and support

teams. The theme for this year’s program was accountability, ownership and standards

of operations.

Page 12: Real Opportunities for Associates 2012-2013

Chartwells Introduces Pizza Pizzam! In School Cafeterias Nationwide

October 1, 2012

The Pizza Pizzam!™ proprietary pizza crust was created by

Chartwells culinary chefs and nutrition specialists in an effort

to develop the most innovative and nutritious mealtime option

that caters to students’ ever-growing, sophisticated tastes.

Pizza Pizzam!™ is made with high quality, all-natural

ingredients such as olive oil, flaxseed and whole grain.

Chartwells School Dining Services Sponsors Cooking up Change Healthy Cooking Contest

May 24, 2012

Washington D.C. - Cooking up Change® is a cooking

competition that challenges teams of high school students to

create healthy and great-tasting school meals. Student chefs

from Chicago, Denver, Jacksonville, Santa Ana, St. Louis, and

Winston-Salem presented their healthy school lunches for

consideration to be the best healthy school lunch in the nation.

Chicago Public Schools Celebrate National School Lunch Week With Rachael Ray’s Yum-o! Windy City Chicken

October 13, 2011

Chicago, Illinois - Chicago Public School students enjoyed

a special meal: Rachael Ray’s Yum-o! Windy City Chicken. In

celebration of National School Lunch Week Rachael Ray and

her Yum-o! Organization, Chartwells-Thompson at Chicago

Public Schools and the United States Department of Agriculture

(USDA), teamed up to develop this great tasting meal for

Chicago students.

2012: A School Year in ReviewHere are some great stories that took place this year that represent Eat.Learn.Live

Visit our newsroom on www.eatlearnlive.com for more information.

12 | Chartwells School Dining Services

Page 13: Real Opportunities for Associates 2012-2013

EAT

LIVELEARN

Chartwells-Thompson Introduces New Menu Items at Chefs 2 Schools® Event

October 25, 2012

Washington D.C. - Guest chefs Kulp and Mendoza visit

6-7th grade students at Deal Middle School in Washington

DC to sample a variety of new Chartwells-Thompson menu

items such as fresh kale salad tossed with lemon vinaigrette,

garbanzo bean salad, and fresh clementine slices.

Chartwells Hosts Chefs 2 Schools Junior Chef Competition At MSD Warren Township With Special Guest Chef Cary Neff

March 6, 2012

Indianapolis, Indiana - Culinary students at Warren Central

High School, Indianapolis, IN, cooked up a storm at the First

Annual Junior Chef competition on March 6th. Sponsored by

Chartwells School Dining Services , students were mentored

by Chef Cary Neff, Vice President, Corporate Culinary Services,

Morrison Management Specialists.

Chartwells School Dining Services Celebrates National School Lunch Week

October, 2012

Students at Morningside Elementary in

Texas got a cooking lesson from Chartwells’

chefs Ralph Garcia and Mario Perez. At Fort

Lee schools in New Jersey Chef Peter Day,

executive chef at Morrison Management

Specialists, taught a lesson on the benefits of

whole grains.

Chartwells School Dining Services | 13

Page 14: Real Opportunities for Associates 2012-2013

Romulus Community Schools in Michigan holds a Snack Attack

Romulus Community Schools

celebrated National Nutrition Month.

Chartwells’ staff offered samples of

healthy snacks, including trail mix,

yogurt parfaits and hummus.

Chartwells and the Fort Lee School District Host a Chefs 2 Schools® Event Featuring Celebrity Chef, Martin Yan

November 13, 2012

Fort Lee, New Jersey

- Yan prepared lunch

entrées for high

school students that

emphasized healthy

eating with a cultural

twist.

Chartwells School Dining Services Supports USDA Improvements to School Meals

January 25, 2012

Rye Brook, New

York - The United

States Department

of Agriculture

(USDA) announced

the final rule to the

Nutrition Standards

for the National School Lunch and School Breakfast Programs.

Chartwells’ dedicated nutrition and culinary teams will

continue to partner with our school districts to ensure that

meals at all grade levels meet the guidelines.

Chartwells Celebrates National Nutrition Month with a Nationwide MyPlate Partnership

March 14, 2012

Rye Brook, New York - Chartwells’

school locations celebrated National

Nutrition Month® nationwide with

MyPlate themed activities and food

promotions. The March 2012 theme

was “Get Your Plate in Shape” which reinforced the key

messages of MyPlate, the USDA’s icon that supports the

dietary recommendations from the 2010 Dietary Guidelines

for Americans to fill half your plate with fruits and vegetables.

Fresh Fruit and Vegetable Grant

September, 2012

Adams 50, Colorado -

Students in 12 elementary

schools in District 50 enjoyed

a fresh, healthy snack every

day this school year, through

the help of a fresh fruit and

vegetable grant. The district

launched the snack program

with the goal to educate

students on healthier food

options, as well as introducing

them to new foods.

14 | Chartwells School Dining Services

Page 15: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services Certifies Newtown Public Schools

October 11, 2012

As A Center For Excellence

Newtown, Connecticut - Chartwells School Dining Services

is proud to announce the addition of a new school district to

their roster of Centers For Excellence (CFE).

The Newtown Public School District (Newtown SD) is the

second CFE location to be certified in the Northeast region

for Chartwells.

At Winston-Salem Forsyth County School District in North Carolina, Chartwells

ran a breakfast promotion and the winners at the Elementary and Middle School

won a “sports pack” full of balls, water bottles and Frisbees.

At Stamford’s Westhill high school in Connecticut, students involved in the

Go Healthy Early Nutrition Club took steps to ensure the entire student body was

properly “fueled up” for the recent Connecticut Academic Performance Test (CAPT).

March 5, 2012

Farmington, Connecticut - Farmington’s on-site chef, Tim Print, conducted a Chef’s

Demo Table at Farmington High School on Monday, March 5th. They displayed two

different chef demo tables. On one, Chef Tim combined the Chefs 2 Schools “Herbs

& Spices” with the “Breads of the World”.

March 5, 2012

At Randolph Schools in Massachusetts, parents, siblings and relatives were

invited to eat breakfast with students. Chartwells fed over 500 families during the

week long event.

March, 2012

National Nutrition Month At Reynolds School District, Oregon

Cook-Manager, Pixie, focused on fresh fruits and vegetables and helped the

students learn the importance of making informed food choices and developing

sound eating habits.

Top Chef Texas with Chartwells

February 9, 2012

Comal, Texas - Comal ISD had its own version of “Top Chef Texas” as Chartwells

executive chefs Mario Perez and Ralph Garcia made the rounds to each of the

district’s middle schools for an “Asian Nation” cooking day.

Chartwells School Dining Services Celebrates National Breakfast Week

Chartwells School Dining Services | 15

Page 16: Real Opportunities for Associates 2012-2013

Chartwells School Dining Services and Morrison Management Specialists

April 19, 2012

Establish Dietetic Internship Program

As leading employers of registered dietitians, Chartwells

School Dining Services and Morrison Management Specialists

are proud to announce the establishment of a nationwide

distance-learning dietetic internship program.

Farmington Area Public Schools was named a Center for Excellence

November 29, 2011

Farmington, Minnesota - Farmington is a leader in best

practices, programs, service and innovation. The team at

Farmington Area Schools has achieved an elite designation by

being named a Center For Excellence.

Chartwells School Dining Services Increasing Local Produce Purchasing Nationwide

October 12, 2011

Chartwells local food purchases totaled $4.2M this year;

that’s an increase of 15 percent over last year. Chartwells

believes it’s important to teach students about sustainable

food practices that will create a better environment now and

for future generations. These

lessons are a vital part to the

Simply Good Campaign. The Fresh

and Local campaign, which is part

of the new Simply Good student

nutrition education program,

focuses on food grown locally.

Chicago Public Schools MWBE Foodservice Vendors is Awarded by Chartwells-Thompson Hospitality

December 12, 2011

Chicago, Illionis - Chartwells-Thompson Hospitality at Chicago

Public Schools announces its 2011 awards for its Minority And

Women-Owned Business (MWBE) Enterprise Program. In 2011

we have grown the volume of business with MWBE partners to

62 percent of our total business.

16 | Chartwells School Dining Services

Page 17: Real Opportunities for Associates 2012-2013

127 Chartwells Schools Achieve HealthierUS Schools Challenge Awards

November 21, 2011

Chartwells was proud to

announce that, as of November

2011, a total of 127 schools that they serve have received

awards for the HealthierUS Schools Challenge (HUSSC). In

celebration of these exemplary schools, Chartwells managers

and their partner schools participated in an HUSSC celebration

at the White House.

April, 18, 2012

Amarillo, Texas - Every Amarillo Independent School District

elementary school completed the national Healthier U.S.

School Challenge, and the district received $46,000 for the

schools’ accomplishments. Twenty-three schools received a

gold award, nine received silver and four received bronze.

St. Louis Public Schools is Recognized as a Bronze Level Winner in Compass in the Community

October, 2011

Compass Bronze Level Winner - St. Louis Public Schools!

1. The Chartwells-Thompson team at St. Louis Public Schools

coordinated a Compass team for the Step Out Walk to Fight

Diabetes to support the American Diabetes Association and

raised over $1,100 for ADA.

2. Partnered with organizations such as Gateway Greening

to become a leader in the “green” initiative through efforts

to support sustainability and to help provide nutrition

education to students. Assisted in starting school gardens

to help provide nutrition education surrounding harvested

produce.

•  $2,000 dollars of charitable money will be donated on 

behalf of Chartwells-Thompson at St. Louis Public Schools.

Sort By The Tunes in St. Louis, MO

November 2, 2012

101 associates from Chartwells, Morrison, Eurest, Canteen,

Bon Appetit as well as many family and friends participated

in a Sort To The Tunes event at the St. Louis Area Foodbank.

The team processed 680 cases of food, 18,458 pounds of

food and helped to provide 16,068 meals for the hungry!

Chartwells School Dining Services | 17

Page 18: Real Opportunities for Associates 2012-2013

EAT

LIVELEARN

Recognizing Excellence

This years “Be-A-star” Winner

Menasha School District (WI)

Menasha School District (WI) was announced as the “Be-A-star”

National Account of the Year award winner. The school district

was presented with its award at the Compass Night of Stars

Celebration that took place in Orlando, Florida on October

17 – 19, 2012. The district hosted a second, local celebration

in November at the Clovis Groves Elementary Commons.

Menasha received this distinction because of its successful

commitment to the community, the environment, foodservice

excellence, staff development and most importantly, to its

schools and students.

Starting in 1997 as a method to build a foundation for growth

and success, Be-A-star has been widely embraced throughout

Chartwells to the point where it has become our primary

recognition tool for promoting business excellence. The

“Be-A-star” awards are given to districts that exemplify

business excellence in school foodservice and go above and

beyond the call of duty. The 2011-12 program “Navigate to

Great” was aligned to our MAP business objectives in areas

such as community service, financial performance, customer

and client satisfaction, wellness and diversity.

The goal of this year’s “Be-A-star” program 2012-2013, 1-2-3

GROW, is to give managers and teams a structured, simple

approach to achieving business goals with all of the tools

needed in one place. The 1-2-3 GROW concept fosters the

growth of our business through account wins and acquisitions,

growth in profits by maximizing efficiency, and most

importantly the growth and personal success of our great

people. To find out more about how to grow our business, go

to the Be-A-star website at

http://beastar.compass-usa.com/Home.aspx

HERO is the recognition program that inspires our associates to

Aim Higher. At Chartwells, we are always looking for ways to

help you motivate and inspire our associates to achieve greater

performance. Research shows that associates respond most

positively to personal recognition and feel that it is the most

important factor in job satisfaction. As a result, HERO, which

stands for Helping Everyone Recognize Others, was created.

For additional details on HERO, go to MyCompass at

https://mycompass.compass-usa.com/hr/Pages/HERO.aspx

18 | Chartwells School Dining Services

Page 19: Real Opportunities for Associates 2012-2013

Chartwells Recognizes its Regional “Be-A-star” WinnersJuly – August, 2012 Summer Meetings

Winner

First Name Last Name Region School District Award

Theresa Boettler Central Webster Groves School District Regional ABC Award

Verbena Farewell Central St. Louis Public Schools Regional ABC Award

Susan Malesa Central Menasha Joint School District Regional Account of the Year and

National 1st Place Account of the Year

Vincent Marnell CPS Chicago Public School Regional ABC Award

Garrett DeLucca CPS Chicago Public School Regional ABC Award

Shaun Robinson Great Lakes Kalamazoo Public Schools Regional ABC Award and National

Associate of the Year

Jill Tubergen Great Lakes Wayland Union High School Regional ABC Award

Amy Larson Great Lakes Forest Hills Public Schools Regional Account of the Year and

National 2nd Place Account of the Year

Mary Kate Herbert Mid-Atlantic Stroudsburg School District Regional ABC Award

Tiffany Givens Mid-Atlantic Pocono Mountian School District Regional ABC Award

Diane Tormori Mid-Atlantic East Windsor School District Regional Account of the Year and

National 3rd Place Account of the Year

Adele Leonard Northeast Rockland Public Schools Regional ABC Award

Nancy Roberts Northeast East Bay School District Regional ABC Award

Bob Burr Northeast Leominster Public School Regional Account of the Year

Vernell Dunn South Amarillo Independent School District Regional ABC Award

Leroy Lowman South Oklahoma City Public Schools Regional ABC Award

Steve Gallagher South Oklahoma City Public Schools Regional Account of the Year

Katie Watland West Mercer Island Regional ABC Award

April Cordova West Adams County Regional ABC Award

Duane Sorensen West Blaine County Regional Account of the Year

EAT

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Page 20: Real Opportunities for Associates 2012-2013

20 | Chartwells School Dining Services

Chartwells School Dining Services Announces its “Be-A-star” Award Recipients

October 24, 2012

Rye Brook, New York - Chartwells School Dining Services has

announced the recipients of its annual “Be-A-star” awards. The

national Be-A-star winners were recognized at the Compass

Night of Stars Celebration that took place in Orlando, Florida

on October 17 – 19, 2012 at the Hard Rock Hotel.

The 2012 National winners are:

Susan Malesa Menasha Joint School District, Menasha, WINational Account of the Year - 1st Place Winner Amy LarsonForest Hills Public Schools, Ada, MINational Account of the Year - 2nd Place Winner

Diane TomoriEast Windsor School District, Hightstown, NJNational Account of the Year - 3rd Place Winner Shaun RobinsonKalamazoo Public Schools, Kalamazoo, MINational ABC Salaried Associate of the Year

Page 21: Real Opportunities for Associates 2012-2013

2013 New Business for CharwellsContract Name City State

Bay District Schools PANAMA CITY FL

New Orleans Recovery SD 1 BATON ROUGE LA

Helix Kenilworth BATON ROUGE LA

Hosanna Christian Academy BATON ROUGE LA

Hardin-Jefferson SD SOUR LAKE TX

Carthage ISD CARTHAGE TX

Dayton ISD DAYTON TX

Bastrop ISD BASTROP TX

Beech Grove City Schools BEECH GROVE IN

Cheboygan Area Schools MUSKEGON MI

Maple Valley School District VERMONTVILLE MI

Fruitport Community Schools FREMONT MI

Fowler Public Schools FOWLER MI

Pewamo-Westphalia Community WESTPHALIA MI

Muskegon Heights Public School Academy MUSKEGON HEIGHTS MI

Atherton Community Schools BURTON MI

Moreau Catholic High School HAYWARD CA

Baldwin Park Unified School BALDWIN PARK CA

DeKalb DEKALB IL

North St Francois BONNE TERRE MO

Grandview HILLSBORO MOHartland - Lakeside HARTLAND WIOconto Unified School District OCONTO WINeenah Joint School District NEENAH WIFarmington Public Schools FARMINGTON CTBristol Plymouth TAUNTON MANantucket Public Schools NANTUCKET MABallston Spa BALLSTON SPA NYMalone CSD MALONE NYChateaugay CSD CHATEAUGAY NYNortheast Clinton CSD DANNEMORA NYSodus SODUS NYGlens Falls GLENS FALLS NYWeedsport WEEDSPORT NYJordan Elbridge CSD JORDAN NYCato Meridian Central School CATO NYFonda Fultonville FONDA NYOneonta ONEONTA NYCazenovia CSD CAZENOVIA NYNewark Public School (Opt B) NEWARK NJNew Brunswick BOE NEW BRUNSWICK NJBig Spring SD NEWVILLE PANoble Network of Charter Schools CHICAGO IL

Page 22: Real Opportunities for Associates 2012-2013

22 | Chartwells School Dining Services

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