real-time, onsite social media activation in museums
DESCRIPTION
The Canadian Museum of Nature and the Royal Ontario Museum present their recent efforts at trying to engage with onsite audiences using real-time social media. Presented as part of the Check-ins from the Edge session at the Museums Computer Network 2013 conference.TRANSCRIPT
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Onsite Social Media activation,
in real-time
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Friday Night Live
#FNLROM
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Activations via Social
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Sharypic gathers all the photos of an event in one place
Via individual photographer uploads
Automatically in real-time from various sources‣
‣
Yourevent
on
#hashtag, location
dedicated event
mailbox
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Sharypic photo wall
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Potential Applications
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Photo wall Results
Fall 2012 (8 events): - 947 unique contributors- 1,941 photos shared- 5.24% pick up
Spring 2013 (8 events):
- 1,028 unique contributors- 2,029 photos shared- 5.72% pick up
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Audience Feedback
“As soon as I saw the photo wall at the ROM I knew I needed to get my tweet up there. It gave me a chance to share my experience and made me feel like a star. Dedicating that space to visitors' comments let me know the ROM truly valued how we were enjoying ourselves, and fostered our habit of tweeting and sharing information about the event.” Emma, visitor
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Canadian Museum of Nature
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Nature Nocturne
• An after hours evening program for adults
• 4th Friday of the month • 8 pm to midnight• Season 1 (Jan-Apr 2013)• Season 2 (Sep-May 2014)
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Museum’s Objectives
• Generate “buzz” • Attract and cultivate a
young adult audience• Generate revenue• Increase attendance
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A Social & Mobile Audience
Dedicated microsite - nature.ca/NatureNocturne
• 77% of tickets sold online per event• 22% mobile traffic, compared to 12.6% mobile traffic
for rest of nature.ca• 15% of traffic from Social Media referrals, compared
to 3.3% SM referrals for nature.ca• Top 3 social referrers to web site: Facebook, Reddit,
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Onsite Social & Mobile Engagement
1. Sharypic Live Photo Wall
2. SMS access to VIP Lounge
3. QR Code Photo Challenge
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Sharypic Live Photo Wall
• High visibility & impact• Post in real time from
Twitter and Instagram using #NatureNocturne
• Photos changed every 10 seconds
• Minimal moderation
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Sharypic Live Photo Wall
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Photo Wall Participation
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Average per event
Season 1(4 events)
Star Wars (Aug 9)
Season 2(2 events)
Onsite Attendance
1,639 1,536 1,322
Photos Posted
202 268 215
Contributors 94 120 90
Participation Rate
5.8% 7.8% 6.7%
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Text Message (SMS) Campaign Pilot Project for Season 1
Text a specific keyword to:• Gain access to exclusive
VIP Lounge or special exhibits• Be on a “first to know” mailing
list
17 VIP Lounge
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SMS Results (Jan-Apr 2013)Keywords used• Nature1 on 15 posters in Gatineau bars• Nature2 on our web site• Nature3 for social media and onsite
Results over the 4 months• Nature1 = 74 (819, 613, 514 area codes)• Nature2 = 976 (613, 819, 416, 514, 647, 905)• Nature3 = 352 (613, 819, 647, 416, 705)
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QR Photo Challenge (April 2013)
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QR Photo ChallengeExplore the galleries & contribute to live photo wall
6 different photo assignments via QR codes• 32 scans in total• 6+ photos uploaded
Challenges• Lighting of the posters• QR codes!• Identifying entries on photo
wall!
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What’s Next?• Improve mobile microsite• Tw: @NatureNocturne• Does SM impact web site visits, ticket
sales?• Onsite photo contests with sponsors?
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Questions?
Anne Botman: @nature_ab
Ryan Dodge: @wrdodger
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