Full Potential

Realising Your

Facility Management

Real Estate Management

Interior Fitout

Building Technology www.apleona.com

Apleona in a nutshell: European service provider with a high level of

technical expertise, in-house activity and innovative strength

≡ Apleona is already one of the biggest European real estate

service providers with over EUR 2 billion in sales.

≡ We manage and run real estate in all asset classes in over

30 countries, offer installation and fitout services, run and

maintain facilities and support our clients in production

and secondary processes.

≡ We have a high level of technical expertise and in-house

activity – focused on efficiency and the long term and

driven by the high quality standards of our customers.

≡ We work with technology partners to develop and test digital

solutions for the management and efficient operation of

tomorrow’s real estate and make our customer’s properties

productive.

Q4 2019 Apleona Group presentation

Development partnership for solutions in

predictive maintenance, office space

utilization and more.

Digital Client Solutions

page 2

Awards and rankings

1st place Lünendonk List 2019 as the largest provider of facility services in Germany

1st place Bell FM Report 2018, “provider with sales > EUR 300 million” category

1st place Bell PM Report 2019, “office (sales > EUR 17 million)” category

2nd place Bell PM Report 2019, “retail (shopping and specialty retail centers)” category

1st place Handelsblatt Diamond Star Award 2019 for the Apleona Ecosystem

“IT innovation products and services in large enterprises” category

ZIA Innovation Report 2019 for cloud-based energy management

Q4 2019 Apleona Group presentation page 3

Our organization

DACH InternationalInternational

Corporate ClientsInterior fitout

Building

technology

Real Estate & Facility Management Installations

Q4 2019 Apleona Group presentation

Nationwide locations in

Germany, Austria and

Switzerland

EUR 2.0 billion in sales, >30 countries, >20,000 employees, market leader in DACH region

Approx. 30 country

organizations mostly in

Europe/EMEA

Mandates with cross-border

portfolios in 25 countries

15 locations in

Germany &

1 location in Luxembourg

7 locations in Germany

page 4

Q4 2019 Apleona Group presentation

Our markets:

European platform with focus on the DACH region

We are represented in more than 30

countries with our own teams and

organizations.

Our European platform and our

international network with its cross-

border account structure ensure

consistently high quality standards

across the world.

page 5

Our services:

Four main business areas – one service provider

Q4 2019 Apleona Group presentation

Real Estate

Management

≡ Property management

≡ Retail & center management

≡ Asset management

≡ Lease management

≡ Fund & portfolio management

≡ Building advisory

≡ Project management

Facility Management

≡ Integrated FM strategies and

concepts

≡ Technical FM

≡ Industrial services

≡ FM consulting

≡ Integrated soft services

≡ FM in sensitive sectors

≡ Energy management

≡ Security services

Building Technology

≡ Design, project planning and

construction of building services

systems

≡ HVAC (heating, ventilation and

air conditioning)

≡ Innovative energy concepts

≡ Service concepts for servicing

and maintenance of technical

facilities

Interior Fitout

≡ General contractor for complete

fitout solutions

≡ Tenant fitout (offices, sales

rooms, museums, hotels and

much more)

≡ Renovations

≡ Manufacturer-independent, own

product and system solutions

≡ Fireproofing solutions

page 6

Our competences: We provide numerous production support services

and secondary processes in many sectors

Energy &

Sustainability

Monitoring, contracting

and ISO 50001 certification

Q4 2019 Apleona Group presentation

Data centers & Critical

environments

Planning, implementation

and maintenance

In-depth expertise for many industries

Handling of production facilities &

Secondary processes

Maintenance of tool machines

and robots

page 7

Such as holistic services for

the health-care industry

Our services: modular or integrated, depending on client

requirements – but always from one source

Q4 2019 Apleona Group presentation

≡ We advise and support our clients throughout the entire range of real estate management with

our services – always focused on the needs of our clients and with an eye on the overall picture

≡ We stand out because of our wide range of services and depth of added value

≡ All services are available modularly or as an integrated bundle of services

15 Jenoptik locations

including technology center

Facility and real estate management

Merck Innovation Center

Installation of building technology

and ceiling grid, integrated facility

management

24 Deka locations

worldwide

Facility and workplace

management, letting and leasing

page 8

Our references: We provide services focused on efficiency

and the long term

Q4 2019 Apleona Group presentation

INDUSTRY

SERVICES REAL ESTATE

Automotive

≡ BMW

≡ VW

≡ Continental

≡ Jungheinrich

≡ Porsche

≡ Mercedes-Benz

≡ Schaeffler

≡ Mahle

Chemicals/

pharmaceuticals

≡ Abbott

≡ Abbvie

≡ Akzo Nobel

≡ BASF

≡ Solvay

≡ Takeda

≡ Merck

≡ Bayer

Consumption/

trade

≡ Adidas

≡ Douglas

≡ Hornbach

≡ Hugo Boss

≡ Red Bull

≡ Peek &

Cloppenburg

Mechanical

engineering

≡ ABB

≡ Bosch

≡ Otis

≡ Thales

≡ Multivac

≡ Schreiner Group

≡ Wilo

Technology

≡ IBM

≡ Siemens

≡ Carl Zeiss /

Jenoptik

≡ Heraeus

≡ 3M

≡ Apple

Transportation

≡ DB Fernverkehr

≡ Lufthansa

≡ Flughafen München

≡ Airbus

≡ Boeing

≡ Deutsche Post

≡ Panattoni

Banks/insurance

≡ Credit Suisse

≡ Generali

≡ ING-DiBa

≡ Talanx

≡ Zurich Insurance

≡ Savills

≡ UBS

Health care

≡ Gemeinnützige Gesellschaft der

Franziskanerinnen zu Olpe

≡ Verbund katholischer Kliniken

Düsseldorf

≡ Klinikum Lippe

≡ Alfried-Krupp-Krankenhaus

≡ Schön Kliniken Hamburg,

Munich, Düsseldorf

Other

≡ Accenture

≡ Ernst & Young

≡ KPMG

≡ Messe München

≡ TÜV

≡ MEAG

≡ EnBW

≡ Koelnmesse

Investors / asset managers

≡ Deka

≡ B&L Gruppe

≡ DIC

≡ Commerz Real

≡ ECE

≡ Swisscanto

≡ Union Investment

≡ EQT Real Estate

≡ Patrizia

≡ Kölbl Kruse

≡ TH Real Estate

≡ Tishman Speyer

≡ Triuva

≡ Warburg-HIH

page 9

Best practice:

The whole range of real estate services – all from one source

Q4 2019 Apleona Group presentation

EuroTower, Frankfurt

Complete fitout following renovation

Neumarkt Galerie, Cologne

Center and property management

Over 100 EnBW locations

across Germany

Technical facility management

Mercury City Tower, Moscow

Technical facility management

page 10

Wilo Smart Factory,

Dortmund

Building and energy technology

Corpus Sireo, office portfolio

with 110,000 m² in Germany

Property management

We serve our international clients across borders with a central key

account structure and local organizations

Q4 2019 Apleona Group presentation

150 IBM buildings and sites in

15 countries

Integrated FM and digital solutions

Over 180 ABB locations

across Europe

Implementation of a facility

management strategy

Ambassador House,

Zurich, Switzerland

Property management

page 11

Siemens Campus,

Erlangen

Integrated FM and digital solutions

ESA center in Spain,

Italy and Germany

Integrated

facility management

69 ABInBev locations

across Europe

Integrated

facility management

Our digitalization offensive:

Three pillars of our strategy to achieve our digital vision

Q4 2019 Apleona Group presentation

Digital solutions

Cloud-based Apleona IT platform

Collaboration /

knowledge managementProcess automation

Increasing efficiency in operative and

administrative activities through

automation of end-to-end processes

Fast development of flexible and

scalable solutions together with our

clients and development partners

Intensifying knowledge transfer and

collaboration through modern cloud-

based collaboration tools

page 12

Apleona puts digital solutions to productive use

User app for

up to 50.000 office users

Meeting room booking, reporting incidents

checking menu and waiting times and more

Digital solutions for

German IBM portfolio

Office User App, Booking App

Occupancy Detection

new Siemens campus in Erlangen

Watson Tower as Future Lab

for digital solutions

Testing and going-live for

current and future digital developments

page 13

Development of Siemens Campus App

for up to 6.000 users including predictive cleaning

User app and Occupancy Insights for

Q4 2019 Apleona Group presentation

Digital Workspace Solutions:

We improve the office working day of our customers!

page 14Q4 2019 Apleona Group presentation

8:00 am

Start of the day: Check

weather, traffic situation

and location information

8:30 am

Visitor Check-in

8:45 am

Search for a workplace

9:00 am

Use of a

smart locker

12:15 pm

Lunch time: Check menu

and waiting times

1:30 pm

Food coma: Power nap needed!

3:15 pm

Spontaneous meeting:

Book a meeting room

4:45 pm

Discovered broken

light: Open a ticket

5:30 pm

Redeem collected

points and get a free

chocolate bar

Laura

2:00 pm

Have an idea!8:50 am

Enter a room by opening

Smart Lock

#finallymonday Solutions without sensor /

installed hardware component

Apleona Ecosystem – Keyfacts

page 15Q4 2019 Apleona Group presentation

≡ Enables to collect, store, analyze, publish IoT

data from all objects and services connected

≡ Modular design based on micro services

≡ Security as a foundation

(e.g. isolated environment per customer)

≡ Multi-cloud approach

≡ Open interfaces & integration of client‘s

or 3rd party software

2019Winner of the

Handelsblatt Golden Star Award

IT Innovation

E C O S Y S T E M

Dr. Gert W. RiegelCOO

Heiner DorauHead of Client Development

Management Board

Dr. Georg J. FronjaCFO

Dr. Jochen KeysbergCEO

Robin PetersenCOO

Jan DunkelbergHead of Corporate Client Solutions

Jörn EttenhoferHead of Operation FM DACH

Horst KeverMD Apleona Wolfferts Gebäudetechnik

Q4 2019 Apleona Group presentation page 16

What sets us apart:

Our guidelines

Q4 2019 Apleona Group presentation

ATTITUDE

We champion

individuality

authentic – responsive – collaborative

≡ We develop and realize solutions

that provide added value for our

customers – whether in commercial,

technical, process-related or financial

terms.

≡ Geared towards efficiency and

longevity and driven by the high

quality standards of “German

Engineering.”

PERFORMANCE

We create real

added value

efficient – precise –

sustainable

STYLE

We inspire

and move

dedicated – smart –

imaginative

≡ We don’t just offer off-the-shelf solutions but

tailored solutions for the individual

requirements of our customers.

≡ Our “people’s business” builds on

personalities – shaped by trust, attention

and reliability.

≡ We follow current regulations and relevant

norms, pursue fair and collaborative

teamwork. Our actions are oriented on

ethical aspirations.

≡ We strive to be an inspiring,

enriching and motivating

partner.

≡ Characterized by solution-

orientation, inventiveness and

creativity as well as proactive

and passionate commitment

and forward-looking thinking.

page 17

Social responsibility and sustainability:

Our guidelines, activities and most important memberships

Q4 2019 Apleona Group presentation page 18

Corporate Sustainability Leadership

Corporate Social Responsibility (CSR)

Economy Ecology Sociocultural

Sustainable Development Goals (SDGs)

of Apleona

Nr. 3 and Nr. 13

Group Policy

Corporate Social Responsibility

Status Report on Sustainability 2018

Communication on Progress 2018 on the ten principles of the UN Global Compact

KONTAKT

Apleona GmbH

An der Gehespitz 50

63263 Neu-Isenburg

Telefon: +49 6102 45 3400

www.apleona.com