receiving and returning ill items sue kaler interlibrary loan supervisor wellesley free library...
TRANSCRIPT
![Page 1: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/1.jpg)
Receiving and Returning ILL Items
Sue KalerInterlibrary Loan SupervisorWellesley Free [email protected]
![Page 2: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/2.jpg)
Items should be shipped directly to the Requesting LibraryWellesley ILL will create OCLC constant data
with your library’s addressLenders should ship directly to youYou will have to inform Wellesley ILL when
you receive the requested itemYou will have to inform Wellesley ILL when
you return the item to the lenderWellesley ILL can mediate between you and
the lender in case of issues
![Page 3: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/3.jpg)
When you receive an itemWas it shipped to the correct place?
Is it for your patron?Is it the correct item?
Check editions and publication dateCheck format
Are there condition issues?Is it complete?
How many parts, pieces, inserts, etc. does it have?Is it a book with a disc inserted?
Contact Wellesley ILL with issues
![Page 4: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/4.jpg)
What about the lender?Who is the lender?Have they imposed restrictions?
In-library use onlyNo renewalsNeeds boxed returnNeeds trackable return from USPS or
Fedex/UPSMust be insured for return
Did they provide a return address?What if there is none?
![Page 5: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/5.jpg)
Sources of Return AddressesPackagingPaperworkMassachusetts Delivery Directory
http://www.masslibsystem.org/deliveryindex.htm
OCLC WorldCat Registry http://www.worldcat.org/registry/InstitutionsAdvanced SearchOCLC Symbol
Google and Telephone
![Page 6: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/6.jpg)
![Page 7: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/7.jpg)
![Page 8: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/8.jpg)
What about the due date?What does the due date mean?Where do you find a due date?Special circumstances:
Library of Congress due datesUniversity of Mass Amherst due dates
Do they really mean No Renewal?
![Page 9: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/9.jpg)
What information does Wellesley need?The ILL Request Number
This is not the Illiad Transaction NumberEnough of the author & title to identify the
itemContents out of the ordinary
Number of parts or reels, CD-Rom not sent, etc.Condition problemsWhere it came from When you think it is dueAmount you were charged
![Page 10: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/10.jpg)
Received FormBookmark this URL
http://www.wellesleyfreelibrary.org/catalog/ill-received-form.asp
Use this form for reporting items you have received that are, indeed, for youIf you think you did not request something, please email us directly
![Page 11: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/11.jpg)
![Page 12: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/12.jpg)
To inform us you are returningUse the returned form at this URL
http://www.wellesleyfreelibrary.org/catalog/ill-returned-form.asp
We need much less information
![Page 13: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/13.jpg)
![Page 14: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/14.jpg)
Alternate checkbox method to receive and returnLog in as if to make an ILL request athttp://www.wellesleyfreelibrary.org/Regional/
Interlibrary_Loan_Request_Form.htmlClick on “check the status of your ILL items”There are check boxes for
Received this itemRequest RenewalReturned this item
There is a button at the bottom to send your updates
![Page 15: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/15.jpg)
![Page 16: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/16.jpg)
How to return itemsMany items come through delivery and can
be returned through deliveryPackaging for delivery
We want them to keep lending to us
Some items come through the mail, but can be returned by deliveryWhy do certain libraries avoid shipping via
delivery but not mind delivery returns? Simplicity for their student workers? Speeding the item to the patron?
![Page 17: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/17.jpg)
Using the U.S. Postal ServiceLibrary Rate is not always the cheapest
You pay for the first whole poundFirst Class is cheaper for very light items
This is true up to about 8 ouncesCheck rates at http://www.usps.com/Click and Ship versus postage meters
EndiciaFlat rate boxes for Priority MailInsurance and tracking
![Page 18: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/18.jpg)
Returning to Alaska or HawaiiLibrary Rate is extremely slowPriority or First Class is the way to go
Check rates for Flat Rate versus your packagingFlat Rate envelopesFlat Rate boxes of several sizes
It gets quite expensive beyond the lightest items
![Page 19: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/19.jpg)
Returning to CanadaLibrary Rate is not an optionThe only options are First Class International orPriority Mail International
Consider Flat Rate envelopes or boxesA U.S. Customs form is needed
Green up to four pounds, white above thatA certain text is needed for Canadian customs
If this is neglected, the Canadian library has to pay customs fees
![Page 20: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/20.jpg)
Canadian customs textAttn: Revenue CanadaTariff: 9993.00.00GST Code 51International Loans Between Libraries(International Act of 1978)No Commercial Value:Any Value Stated Is For Insurance Purposes
Only
![Page 21: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/21.jpg)
Text for National Library of Canada’s itemsAttn: Revenue CanadaTariff: 9813.00.00 or 9814.00.00GST Code 66Property of the National Library of Canada
returnedon Interlibrary Loan
![Page 22: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/22.jpg)
UPS or FedexCertain libraries require return via UPS or Fedex
Library of Congress, Princeton, the Navy Department library in Washington, DC, etc. This is either because mail is irradiated, materials are
deemed to be safer in the hands of a courier, speedy delivery is needed or proof of return is desirable.
In almost all cases UPS Ground or Fedex Ground is OK
These items are automatically insured to a certain limit and extra insurance can be purchased
Costs vary by weight and distance
![Page 23: Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library skaler@minlib.net](https://reader035.vdocument.in/reader035/viewer/2022062511/5514bd8e550346b0478b45e8/html5/thumbnails/23.jpg)
U.S. Postal Service OptionsYou can get tracking via the post officeYou can get delivery confirmation via the
post officeYou can get insurance via the post officeIn some cases, some combination of these
services may substitute for UPS or FedexLC is OK with this although they prefer UPS