recetas para una implementación de bpm exitosa
TRANSCRIPT
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Ingredients
Choose the process
Skills
ReuseEnd-User Adoption
Budget
Metrics
Choose the BPMS
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Budget
Resources
Training
Software
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Choose the BPM Suite
Based on your needs
License fees
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Choosing The Right First Process
Low risk High impact
Involve IT and business people
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Choosing The Right First Process
Use the existing code
base
Limit the number of
interfaces to external systems
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Choosing The Right First Process
Don’t try to model how you should
work
Model how you actually work
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BPM Skills
People are the key to success
Training, Training, Training
Use professional services
when necessary
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BPM Roles
BPM Director
BPM Architect
BP AnalystBusiness Analyst
BPMS ExpertBPMS
Developer
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Reuse
Use existing infrastructure
(Legacy systems)
Create reusable
processes
Use built-in functionality
from the BPMS
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Metrics
Metrics are those that will judge the success of the project
"BPM without metrics is just a shot in the dark." John Dixon Gartner
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Metrics
Establish a baseline
Setting clear definitions and
goals
Measuring is just the beginning
Metrics vs KPIs
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End-User Adoption
Overcoming
Resistance to Change
Early user involveme
nt
Ease of use / Low learning
curve
Training
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End-User Adoption
Allow users to
customize their own
workspace
Flexible BPMS
Gamification
Gonzalo Fernández – [email protected]