recognition of prior learning (rpl) assessment tool...

Department of Trainingand Workforce Development

Western Australia

RPL Assessment Tool Kit

HLT32507Certificate III in Health Services

Assistance

First published 2010

ISBN 978-1-74205-592-3

© Department of Training and Workforce Development

All rights reserved.

Western Australian Department of Training and Workforce Development materials, regardless of format, are protected by copyright law.

Permission, however, is granted to Trainers, Assessors, and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities.

This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Training and Workforce Development.

Published by and available from

WestOne Services

1 Prospect PlaceWEST PERTH WA 6005Tel: (08) 9229 5200 Fax: (08) 9227 8393Email: [email protected]

Website: www.westone.wa.gov.au

AcknowledgementsThis work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI).

This resource contains ‘Units of Competency’ from the HLT Health Training Package – HLT32507 Certificate III in Health Services Assistance © Commonwealth of Australia 2007 Department of Education Science and Training (DEST), used under the AEShareNet-FfE licence.

DisclaimerWhilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Tool Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Tool Kit can be accepted by the Western Australian Department of Training and Workforce Development.

http://www.westone.wa.gov.au/

HLT32507 Certificate III in Health Services AssistanceRPL Assessment Tool Kit

ContentsRecognition of Prior Learning (RPL) Assessment Tool Kit 7

Overview of the Recognition Process 9

PART 1 11

Section 1 – Assessor’s Information 11

Introduction 13

Explanation of RPL documents 14

Section 2 – List of competencies in this RPL Assessment Tool Kit 15

Qualification Rules 17

List of competencies in this RPL Assessment Tool Kit 19

Units of competency covered in this RPL Assessment Tool Kit 19

Section 3 – Interview Question Bank and Recording Sheets 21

Cluster 1 – Work relationships 23

Cluster 2 – Health services 31

Cluster 3 – Working safely 37

Cluster 4 – Client services 51

Cluster 5 – Transport and cleaning services 59

Cluster 6 – Behaviour and diversity 69

Cluster 7 – Nursing assistance 77

Section 4 – Practical Tasks and Observation Recording Sheets 83

Practical tasks 85

Cluster 1 – Work relationships 89

Task 1 – Communicating with clients and others 89

Instructions for the candidate 89

Demonstration/Observation Checklist 91

Instructions for the Assessor 91

Task 2 – Working as a team member 95




Cluster 2 – Health services 101

Task 3 – Writing a letter and a memo 101




of 316 © Department of Training and Workforce Development 2010Version 1, May 2010


Task 4 – Dealing with daily routine tasks 105




Cluster 3 – Working safely 109

Task 5 – Cleaning an ‘infectious’ discharge room 109




Task 6 – Managing workplace hazards 115




Cluster 4 – Client services 119

Task 7 – Delivering service to clients 119




Task 8 – Supporting the care of clients 125




Task 9 – Transporting a client to a designated location 131




Task 10 – Transferring a client from a chair to a bed 137




Cluster 5 – Transport and cleaning services 143

Task 11 – Making a bed 143




© Department of Training and Workforce Development 2010 of 316Version 1, May 2010


Task 12 – Preparing, maintaining and cleaning a room 149




Task 13 – Replacing an empty oxygen cylinder 155




Cluster 6 – Behaviour and diversity 161

Task 14 – Dealing with difficult or challenging behaviour 161




Task 15 – Working with culturally diverse clients and co-workers 167




Cluster 7 – Nursing assistance 173

Task 16 – Assisting in the delivery of nursing care 173




Task 17 – Providing support in a health care environment 179




PART 2Section 5 – Candidate’s Information and Self-Evaluation Forms 185

What is Recognition of Prior Learning (RPL)? 187

How to prepare for your RPL assessment 188

The four steps in the RPL assessment process 190

Candidate’s Information Form 193

Candidate’s Employment History Form 195

Candidate’s Self-Evaluation Form 197

Candidate’s Self-Evaluation for Cluster 1 – Work relationships 199

Candidate’s Self-Evaluation for Cluster 2 – Health services 203

Candidate’s Self-Evaluation for Cluster 3 – Working safely 205

Candidate’s Self-Evaluation for Cluster 4 – Client services 207



Candidate’s Self-Evaluation for Cluster 5 – Transport and cleaning services 209

Candidate’s Self-Evaluation for Cluster 6 – Behaviour and diversity 211

Candidate’s Self-Evaluation for Cluster 7 – Nursing assistance 213

Section 6 – Third Party Report and Supporting Documentation 215

Third Party Report 217

Supporting Documentation 218

Assessor’s Evidence Summary Sheet 219

Section 7 – Mapping of Assessment Tools 221

Mapping document for Cluster 1 – Work relationships 223

Evidence Matrix 225

Mapping document for Cluster 2 – Health services 235

Evidence Matrix 237

Mapping document for Cluster 3 – Working safely 243

Evidence Matrix 245

Mapping document for Cluster 4 – Client services 257

Evidence Matrix 259

Mapping document for Cluster 5 – Transport and cleaning services 275

Evidence Matrix 277

Mapping document for Cluster 6 – Behaviour and diversity 289

Evidence Matrix 291

Mapping document for Cluster 7 – Nursing assistance 299

Evidence Matrix 301



Recognition of Prior Learning (RPL) Assessment Tool Kit

HLT32507 Certificate III in Health Services AssistanceThis RPL Assessment Tool Kit has been developed by the Western Australian Department of Training and Workforce Development, in consultation with industry, as a resource to assist RPL Assessors by providing a set of quality assessment tools which can be used to conduct whole of qualification RPL. This Kit also contains information which can be provided to the candidate.

This kit should be customised to suit the needs of the candidate, employer/industry or Assessor and should reflect the purpose for which it is being used.

It is recommended that prior to using this kit for the first time, and after any modifications or contextualisation, that this assessment kit be validated by the user to ensure it meets the required Australian Qualification Training Framework Standards (AQTF), relevant Training Package requirements and Registered Training Organisation (RTO) policies.

A task-based model for RPL A process for RPL has been developed that promotes holistic, task-based assessment, and which focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify recognition processes for prospective candidates. This RPL Assessment Tool Kit has been developed to support this task-based model.

The focus of the new streamlined holistic assessment process is to focus on demonstrated skills and knowledge, and is not reliant on documentary evidence as the main source of evidence.



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Overview of the Recognition Process


Gap Training (if required)

If not ready for RPL, the candidate is to

be provided with training options.

Supporting Evidence/Third Party

Report(If required)

Issue Qualification –Statement of Attainment

By RTO

Candidate Self-Evaluation

Interview and Questioning

Demonstration/Observation of Practical Tasks

Candidate Enquiry Candidate’s Information

Form

STEP 4

STEP 3

STEP 2

STEP 1

HLT32507 Certificate III in Health Services AssistanceSection 1 – Assessor’s Information

PART 1

Section 1

Assessor’s Information

It is important that you complete both Steps 2 (Interview/Questioning) and 3 (Practical Tasks) when completing RPL Assessment using this kit.

The RPL process is a streamlined process which does not rely solely on documentary evidence. It uses a combination of questioning, practical assessment and supporting evidence to provide evidence of the candidate’s competence.



IntroductionWelcome to the HLT32507 Certificate III in Health Services Assistance

This RPL Assessment Tool Kit contains fifteen (15) units of competency required for the qualification and two (2) additional electives as alternative options.

It is simply set out, with a covering comprehensive list of instructions at the front of each document, as well as covering instructions for each step of the process, as found in the notes for the Assessor, and notes for the candidate.

Included in this pack are documents as follows:

Assessor’s Information

Explanation of RPL documents

Qualification Rules and list of units of competency contained in this kit

Units of competency separated into clusters for assessment

Tool Kits for each cluster:

► Interview Question Bank and Recording Sheets

► Practical Tasks and Observation Recording Sheets

Candidate information

► Candidate’s Self-Evaluation Form (incorporating Third Party Verification)

Mapping Documents for all the units of competency included in this kit.



Explanation of RPL documents

a) Interview Question Bank and Recording Sheets (Section 3): The interview question bank is the second stage of the process, in which the Assessor and the candidate confirm the knowledge by discussing a series of questions. Each of these questions includes a series of Key Points which may assist the Assessor in guiding the discussions.

b) Practical Tasks and Observation Recording Sheets (Section 4): These tools are designed to guide the Assessor and candidate through a workplace observation, proving the candidate’s ability to conduct the specific tasks and skills required for recognition of competency in the particular area.

c) Candidate’s Information and Self-Evaluation Forms (Section 5): This document is for the candidate to assess their suitability for RPL process, by asking them to consider each of the points and assessing their ability against the task. It has been broken into smaller skill groups, clustering like activities together to enable ease of completion. It is then reinforced by the candidate’s supervisor’s comments, both against tasks and as a summary for each group. This serves as third party validation of the candidate’s claims.

d) Third Party Report and Supporting Documentation (if applicable) (Section 6): The third party verification report is provided for referees, for example the supervisor, to confirm the candidate’s skills and experience in the qualification/occupation. This is particularly useful in addressing Employability Skill requirements. It is important to note that third party reports are not always available and that Assessors are recommended to use their professional judgement to determine if this is a requirement.

e) Mapping document (Section 7): This tool demonstrates how each of the documents reflects the units of competency in the particular cluster.


HLT32507 Certificate III in Health Services AssistanceSection 2 – List of competencies in this RPL Assessment Tool Kit

Section 2

List of competenciesin this

RPL Assessment Tool Kit



Qualification Rules

HLT32507 Certificate III in Health Services AssistanceThis qualification covers workers in a range of work roles who provide assistance to health professional staff with the care of clients. Health Services Assistance involves the worker in direct client contact under supervision.

Requirements

Successful completion of a total of fifteen (15) units of competency made up of:

six (6) compulsory units of competency

nine (9) elective units of competency.

A wide range of electives is available and can be packaged to provide either:

a generic qualification that covers a range of work functions

or

a targeted qualification as required for specific work roles.

Elective units are to be packaged as follows:

mandatory or recommended electives identified for specific work roles

or

mandatory electives identified as required for other work roles

and

additional electives from competency units listed below or from units available at Certificate III level or higher in the Health and/or Community Services Training Packages.

A maximum of two (2) units of competency may be selected from other relevant Training Packages available at Certificate III (or higher).



List of competencies in this RPL Assessment Tool KitThis section identifies the units contained in this Assessment Tool Kit.

Units of competency covered in this RPL Assessment Tool Kit

Note: Not all clusters need to be completed to qualify for this award.

Candidates must complete Clusters 1, 2, 3 and 4 and choose from Clusters 5, 6 and 7 so that a minimum of five (5) additional electives are achieved.

Cluster 1 – Work relationships

Unit Code Unit Title Core/ElectiveHLTHIR301A Communicate and work effectively in health Core

BSBFLM303B Contribute to effective workplace relationships Core

Cluster 2 – Health services

Unit Code Unit Title Core/ElectiveHLTAP301A Recognise healthy body systems in a health care context Core

BSBMED201A Use basic medical terminology Core

Cluster 3 – Working safely

Unit Code Unit Title Core/ElectiveHLTIN301A Comply with infection control policies and procedures in

health workCore

HLTOHS200A Participate in OHS processes Core

Cluster 4 – Client services

Unit Code Unit Title Core/ElectiveHLTCSD201B Maintain high standard of client service Mandatory/Elective

HLTCSD304B Support the care of clients Mandatory/Elective

HLTCSD305B Assist with client movement Mandatory/Elective

HLTCSD208B Transport clients Mandatory/Elective

Cluster 5 – Transport and cleaning services

Unit Code Unit Title Core/ElectiveHLTCSD203B Prepare and maintain beds Elective

FDFZPRCR2A Work in a clean room environment Elective

HLTMS207B Handle medical gases safely Elective



Cluster 6 – Behaviour and diversity

Unit Code Unit Title Core/ElectiveHLTCSD306B Respond effectively to difficult or challenging behaviour Elective

HLTHIR403B Work effectively with culturally diverse clients and co-workers

Elective

Cluster 7 – Nursing assistance

Unit Code Unit Title Core/ElectiveHLTAIN301A Assist nursing team in an acute care environment Elective

HLTAIN302A Provide support in an acute care environment Elective


HLT32507 Certificate III in Health Services AssistanceSection 3 – Interview Question Bank and Recording Sheets

Section 3

Interview Question Bankand

Recording SheetsThis section contains questions the Assessor may ask the candidate while documenting their conversation during the RPL interview.

Assessor’s InstructionsIt is not intended that every question for each competency be asked or discussed during the conversation. Only questions related to those competencies that the initial documentary review has failed to fully address are required.

Each question provides key points to look for in the candidate’s responses. You may wish to use these key points to formulate questions of your own, contextualise, or rephrase the suggested questions to suit the candidate’s particular work situation.

On the Recording Sheets, place a tick next to each key point as it is addressed by the candidate during the conversation. By doing this, you are recording what you have heard the candidate say during the interview.

Use the Assessor’s Comments section next to each question to provide further details about the context of the discussion or other key points and examples the candidate has discussed that may be relevant in confirming competency.

It is important to remember that the notes taken during the questioning interview are important evidence and should be retained as part of the candidate’s assessment records.



Interview Question Bank and Recording Sheets


Assessor’s Instructions

The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview, ensuring that the candidate addresses the key points identified for each question.

These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills.

It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements.

Record of interview

Candidate’s name

Assessor’s name

How/where was the interview conducted?

Interview only qAt an RTO’s premises q Name:

In the workplace q Name:




Candidate’s name

Units of competencyHLTHIR301A Communicate and work effectively in healthBSBFLM303B Contribute to effective workplace relationships

Questions relating to Cluster 1 Key Points to be addressed by the candidate Yes No Assessor’s Comments

Question 1What tasks would you expect to see an individual undertake when working ethically?

q Adhering to organisational policies and procedures.

q Following instructions given by line manager/registered nurse (RN).

q Showing respect and courtesy to clients and co-workers.

q Working in accordance with ‘duty of care’.

q Showing integrity.

q Clearly defining individual and team needs.

q Attendance at team meetings.

q q

Question 2Describe the behaviour you would expect to see in someone working unethically.

q Not following organisational policies and procedures.

q Ignoring instructions given by line managers/RN.

q Being rude, disrespectful and discourteous to clients and co-workers.

q Stealing and otherwise breaching duty of care.

q Discriminating against clients and co-workers.

q q

Question 3Describe what actions you would take

q Adhering to OHS and infection control policies and procedures. q q




Candidate’s name



to demonstrate your duty of care in the workplace.

q Taking due care to avoid injuring self and others.

q Taking due care to avoid damage to equipment and/or property.

Question 4What do the requirements of your work role as a patient care assistant include?

q Adhering to organisational guidelines, policies and procedures.

q Working within level of responsibility.

q Working within award and benchmarks.

q Working within the legislation.

q Working to the accreditation standards.

q q

Question 5Identify the organisational standards, policies and procedures, awards and legislative requirements that you would expect to see in your workplace.

q Australian Council on Healthcare Standards.

q Home and community care standards.

q NATA accreditation.

q National Health and Medical Research Council (NHMRC) guidelines for infection control.

q Quality policies and management practices.

q q

q Relevant health regulations, including guidelines policies; procedures including child protection.

q Accreditation and service provision standards.

q Aged care accreditation standards.




Candidate’s name



q Relevant federal and state legislation concerning employment, equal opportunity, infection control, occupational health and safety.

Question 6Identify guidelines you would use to maintain confidentiality in your workplace.

q Not discussing client information with co-workers and/or others.

q Discussions concerning client information occurring only in the context of work and in a designated place.

q Documents or files containing client information stored and destroyed in accordance with organisational guidelines.

q Documents or files containing client information not taken from the premises for any reason.

q Documents containing client information accessed by relevant people with written permission as per the Freedom of Information Act.

q q

Question 7What are your rights and responsibilities as an employee?

q Duty of care to carry out the work role and responsibilities.

q Maintaining confidentiality and privacy of organisation, client and colleague information.

q Adhering to relevant legislation, eg OHS and

q q




Candidate’s name



equal opportunity.

q To be protected from discrimination, sexual harassment and bullying in the workplace.

q The right to union representation.

Question 8Identify how an organisation could discriminate against its employees.

q Not providing promotion or transfer opportunities based on merit.

q Job roles and responsibilities.

q Terms of employment.

q Not using merit based selection of individuals recruited for a specific role.

q q

Question 9What does mandatory notification refer to?

q Protection of individuals and children who appear to be at risk by reporting to appropriate personnel.

q Situations specifically identified in organisational policies, regulatory requirements and legislation.

q q

Question 10How would you address client needs?

q Acknowledging that each individual is unique.

q Understanding that individuals have different views and preferences.

q Modifying service delivery to meet the needs of the client and their age group.

q Involving clients in decisions about the care and

q q




Candidate’s name



treatment.

q Obtaining client consent when working with them.

q Listening to, and addressing, client complaints within the scope of practice.

Question 11How have you contributed to improving work practices in your workplace?

q Seeking client and colleague feedback.

q Communicating information about policies and legislation to colleagues as necessary.

q Assessing/observing/measuring environmental factors.

q Checking and maintaining equipment.

q Developing and implementing child safe, child friendly resources, environment and work tools to support staff and volunteers under 18 years of age.

q q

Question 12What would you do to upskill?

q Participate in ongoing development in all areas of work responsibilities.

q Be open to learning new ideas and techniques in a range of settings.

q Assess/observe/measure environmental factors.

q Share workplace information with others.

q q




Candidate’s name



Question 13What strategies do you use to maintain your workplace relationships?

q Treat people with respect, integrity and empathy.

q Work competently to build the trust of co-workers and clients.

q Adjust communication styles according to the organisational and cultural environment.

q Identify and help build workplace networks.

q Acknowledge the value of workplace networks.

q Encourage relationships within the framework of the organisation’s social, ethical and business standards.

q q

Question 14Explain how you would contribute to positive outcomes in your workplace.

q Support colleagues to deal with work difficulties.

q In consultation with co-workers, regularly monitor and review workplace outcomes.

q Identify poor work performance and take action to address.

q Deal constructively with conflict.

q q

Additional notes from conversation



Assessor’s signature Outcome(Please circle)

S(Satisfactory)

NYS(Not Yet Satisfactory)

Assessor’s name Date









Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyHLTAP301A Recognise healthy body systems in a health care contextBSBMED201A Use basic medical terminology


Question 1Name the major body systems.

q Cardiovascular system

q Respiratory system

q Musculo-skeletal system

q Endocrine system

q Nervous system

q Digestive system

q Urinary system

q Reproductive system

q Integumentary system

q Lymphatic system

q The special senses – smell, taste, vision, equilibrium and hearing

q q

Question 2Define the process responsible for regulating and maintaining balance in the body.

q Homeostasis

q Maintains optimal internal environment

q Negative feedback system

q Takes into account external factors

q q

Question 3What body system plays a large role

q Lymphatic system q q




Candidate’s name



in protecting the body against infection?

Question 4What factors are needed to maintain health?

q Diet and nutrition

q Exercise (active and passive)

q Sleep and rest

q q

Question 5Name a disease common to each system of the body.

q Cardiovascular system – arteriosclerosis, atherosclerosis

q Respiratory system – asthma, emphysema

q Musculo-skeletal system – arthritis, osteoporosis, multiple sclerosis

q Endocrine system – diabetes mellitus

q Nervous system – Alzheimer’s disease

q Digestive system – gastric ulcers, irritable bowel syndrome, celiac disease, bowel cancer, hepatitis

q Urinary system – pyelonephritis, urinary tract infection, calculi

q q

q Reproductive system – endometriosis, epididymitis

q Integumentary system – dermatitis




Candidate’s name



q Lymphatic system – immuno-suppression, leukaemia

q The special senses – smell, taste, vision, equilibrium and hearing – macular degeneration, glue ear, conjunctivitis, rhinitis

Question 6What do the following abbreviations stand for: HRT, IVP, ung-, tab, ante-?

q HRT – hormone replacement therapy

q IVP – intravenous pyleogram

q Tab – tablet

q Ante – before or pre-

q Ung – ointment

q q

Question 7What do the following prefixes and suffixes mean: –itis, –ectomy, –ostomy, –graphy, post–, my–, mono–, poly–?

q –itis – inflammation of

q –ectomy – removal of

q –ostomy – permanent opening into

q –graphy

q post- – after

q q

q my- – muscle

q mono- – one

q poly- – many




Candidate’s name



Question 8Give the meanings of the following – cerebrospinal, erythrocyte, haematology, microscopy.

q Cerebro refers to the brain and spinal means ‘relating to the nerves in the spinal cord’. Cerebrospinal means relating to the brain and spinal cord.

q Erythro means ‘red’ and cyte means ‘cell’ so erythrocyte means a red blood cell.

q The ancient Greek word for blood is haima, and ology is ‘the study of’ so haematology means the study of blood.

q Micro means ‘small’, ie not visible to the naked eye; –scopy refers to ‘watching’; therefore, microscopy is using a microscope (usually to study micro organisms).

q q

Question 9What state and federal legislation must be used when dealing with clients and client records?

q Confidentiality

q Security, ie records and paperwork must be kept in a secure place under lock and key and accessed only by specific people

q The Freedom of Information Act

q q

Question 10What information would you expect to find in an office practice manual?

q Policies

q Procedures

q Contacts

q q





S(Satisfactory)











Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyHLTIN301A Comply with infection control policies and procedures in health workHLTOHS200A Participate in OHS processes


Question 1Name the organisms that can cause disease.

q Bacteria and bacterial spores

q Viruses

q Fungi

q Protozoa

q q

Question 2What is the difference between pathogens and opportunistic organisms?

q Pathogen – any organism capable of causing disease

q Commensal organisms do not usually cause harm unless conditions change. They are then called ‘opportunistic pathogens’.

q q

Question 3Who is most susceptible to disease?

q People who are immunosuppressed

q The very young and the very old

q People who have chronic diseases, eg diabetes

q q

Question 4How is disease transmitted?

q Through sources of infecting micro organisms, including persons who are carriers

q The incubation phase of a disease or those who are acutely ill

q Paths of transmission, including direct contact, aerosols and penetrating injuries

q Risk of acquisition

q q




Candidate’s name



Question 5What policies and procedures to minimise the risk of infection would you find in a health environment?

q Infection control

q Organisational immunisation policies

q Management of waste

q Management of infectious waste

q Identification and management of risks

q q

Question 6What actions would you take when using standard precautions?

q Aseptic technique

q Hand washing and drying

q Use of PPE

q Techniques to limit contamination

q Surface cleaning

q Safe management of body fluid spills

q Safe handling of sharps

q Safe disposal of sharps and clinical waste

q Appropriate reprocessing and storage of reusable equipment

q Identification and methods of compliance to signage/instruction for additional precautions

q q

Question 7 q Special ventilation requirements q q




Candidate’s name



What are additional precautions? q Additional use of personal protective equipment

q Dedicated equipment, eg to each client or as appropriate to work function

q Use of a special facility

Question 8How would you minimise contamination?

q Protecting materials, instruments and equipment from contamination until required for use.

q Ensuring instruments/equipment used for invasive procedures are sterile.

q Cleaning all environmental surfaces.

q Ensuring single use/minimisation or products used/stored in the client room.

q q

Question 9Identify factors that pose an infection risk.

q Sharps

q Discarded sharps

q General waste

q Human waste and tissues

q Contact with blood and other body fluids

q Inhalation of aerosols

q Contact with an infected person/materials or substances

q Stores/stock which have passed their use by

q q




Candidate’s name



date

q Animals, insects, vermin

q Shared rooms

q Dust and physical debris

Question 10How would you control an infection risk?

q Eliminating a hazardous process.

q Isolating a hazard.

q Using PPE.

q Changing system of work to reduce hazard.

q Using safe handling techniques.

q Following infection control policies and procedures.

q Using procedures to minimise the risk of exposure to blood and other body fluids.

q q

q Removing dust and physical debris from all surfaces.

q Covering cuts and abrasions with waterproof dressings.

Question 11What steps are involved in hand

q Routine hand wash.

q Surgical hand wash.q q




Candidate’s name



hygiene and care? q Drying hands thoroughly after hand washing.

q Using antiseptic wipes and alcohol based preparations in specific situations where waterless hand hygiene is acceptable.

q Using suitable water-based hand creams registered on the Australian Register of Therapeutic Goods (ARTG).

q Using warm water for hand washing.

q Wearing heavy-duty utility gloves when handling irritant chemicals.

q Using alcohol hand gel.

Question 12What does protective clothing include?

q Gowns and waterproof aprons that comply with Australian/New Zealand Standards®.

q Examination gloves and surgical gloves that comply with current Australian/New Zealand Standards®.

q Glasses, goggles or face-shields.

q Surgical face masks that comply with current Australian/New Zealand Standards®.

q Footwear to protect from dropped sharps and other contaminated items.

q Guidelines for latex allergic clients and staff.

q q




Candidate’s name



Question 13What are clean and contaminated zones used for? Give some examples.

q Clean zones are storage areas for materials, medicaments, equipment and sterile storage areas.

q Administration areas.

q Contaminated zones are areas used for items that have become contaminated during use, and receiving areas for contaminated instruments in the instrument reprocessing centre, waste and soiled linen.

q q

Question 14When referring to waste in a health care context, what sorts of materials are being referred to?

q Clinical waste – discarded sharps, human tissues, laboratory waste

q Related waste – radiographic waste, chemical and amalgam waste, cytotoxic waste, pharmaceutical waste, radioactive waste

q General waste

q Co-mingling and recycling

q q

Question 15What policies and standards govern the disposal of waste?

q Environment Protection (Waste Management) Policy

q Environment Protection (Waste Management) Regulations

q Australian and New Zealand Standards®

q Organisational policies and procedures

q q




Candidate’s name



Question 16What ‘normal’ cleaning procedures should be used in a health care environment?

q Damp dusting benches, equipment and shelving, ie all horizontal and vertical surfaces.

q Use of recommended chemicals, cleaning equipment and practices.

q Completing documentation.

q q

q Maintaining the interior of drawers and cupboards in a clean and tidy state.

q Cleaning floors daily using a mop, water and detergent.

q Storing cleaning equipment clean and dry.

q Restocking supplies.

q Managing the removal of a small blood or body fluid spill.

Question 17What safety signs would you find in a health care environment?

q PPE

q Emergency equipment

q Dangerous goods class signs

q Sharps

q Radiation

q q

Question 18 q Chemicals q q




Candidate’s name



What hazards would you find in a health care environment?

q Body fluids

q Sharps

q Noise

q Manual handling

q Work posture

q Underfoot hazards

q Moving parts of machinery

q Cytotoxic medicines and waste

q Faulty equipment

q Electrical equipment

q Inadequate training and supervision

Question 19What physical hazards would you encounter in a health care environment?

q Occupational violence

q Stress

q Fatigue

q Bullying

q q

Question 20Define the word ‘hazard’.

q A source or situation with the potential for harm in terms of human injury or ill health, damage to property, the environment, or a combination of these.

q q




Candidate’s name



Question 21Define the word ‘risk’.

q The probability and consequences of injury, illness or damage resulting from exposure to a hazard.

q q

Question 22What is classed as an incident?

q Any event that has caused or has the potential to cause injury, ill health or damage. q q

Question 23How would you maintain a safe working environment?

q Workplace and personal routines designed to improve health and safety, eg cleaning up spills, keeping walkways, exits and traffic areas clear.

q Safe operation of equipment.

q MSDS compliance.

q q

Question 24What emergency situations could occur in a health care setting?

q Events that cause a serious injury

q Events requiring evacuation

q Fires and explosions

q Hazardous substances and chemical spills

q Explosion and bomb alerts

q Security emergencies, eg theft

q Intruders and disturbed persons

q Loss of power or water supply and structural collapse

q q




Candidate’s name



q Natural disasters, eg flooding, storm and traffic accidents that impact on the organisation

q Infant abduction

Question 25Who could be ‘designated OHS personnel’ in an organisation?

q Team leaders

q Supervisors

q OHS representatives

q OHS committee members

q Managers

q Organisational OHS personnel

q Other persons delegated by the organisation

q q

Question 26What is the hierarchy of control?

q Elimination

q Substitution

q Isolation

q Engineering control

q Administrative control

q Personal protective equipment

q q

Question 27Describe the response for standard emergency signals and alarms used in an organisation you have worked

q Alert

q Evacuate

q Assist patient

q q




Candidate’s name



for. q Medical emergency



S(Satisfactory)











Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyHLTCSD201B Maintain high standard of client serviceHLTCSD304B Support the care of clients

Units of competencyHLTCSD305B Assist with client movementHLTCSD208B Transport clients


Question 1What makes an effective team?

q Constructive communication.

q Collaborative communication.

q Being aware of/understanding own role.

q Understanding the roles of others in the health care organisation/environment.

q q

Question 2How would you deal with patient requests and complaints?

q Assess situation and deal with complaints promptly.

q If unable to deal with complaints personally, refer complaint to relevant person.

q Deal with requests and all communication in a non-discriminatory manner that is both supportive and inclusive.

q Listen and respond to client initiatives.

q Develop knowledge of available client services, eg interpreter service.

q q

Question 3How would you establish effective working relationships with clients?

q Showing the client respect.

q Being courteous.

q Listening and responding to communication initiatives.

q Being empathetic with clients and their relatives.

q Using effective listening skills.

q q




Candidate’s name




q Adhering to the organisational policy on clients’ rights and responsibilities.

q Maintaining confidentiality and privacy.

q Maintaining patients’ privacy and dignity at all times.

Question 4How do you meet clients’ needs?

q Following directions given by other health personnel and/or care plan.

q Recognising the client’s uniqueness/individuality.

q Seeking advice as necessary.

q Checking client safety and comfort.

q Ensuring services provided cause minimal physical and emotional discomfort to the client.

q Ensuring personal safety at all times.

q Getting feedback on services provided from the client and/or their relatives.

q q

q Monitoring own performance to maintain high standard of service.

q Providing assistance as directed in an emergency situation.




Candidate’s name




Question 5How do you provide safe support and assistance to clients?

q The purpose of continence programs and knowledge of continence aids.

q Causes of loss of skin integrity, implications for the client and processes to maintain skin integrity.

q Personal care.

q Infection control procedures.

q Policies regarding privacy and confidentiality.

q Awareness of relevant OHS guidelines, especially manual handling.

q Working within role and responsibility.

q Working effectively and following directions.

q Complying with relevant policies, protocols, guidelines and procedures.

q Knowledge of basis appreciation of body systems.

q Knowledge of wheelchairs, other aids, prostheses and orthoses depending upon setting and client case mix.

q Knowledge of cultures relevant to the particular service.

q Recording client information in accordance with

q q




Candidate’s name




legal, professional and organisational requirements.

Question 6What client differences should be respected?

q Physical

q Cognitive/mental or intellectual issues that may impact on communication

q Cultural and ethnic

q Religious/spiritual

q Social

q Age

q Language literacy and numeracy abilities that may impact on communication

q Sexuality and sexual preferences

q q

Question 7What equipment is used to transport clients in a health care environment?

q Trolley

q Bed

q Motor vehicle

q IV stand

q Monitors

q Humidicrib

q Oxygen

q q




Candidate’s name




Question 8What must be considered before you transport a client?

q Destination

q Mode of transport

q Information specific to the client

q Client equipment

q Accompaniment by a health professional, such as a nurse or medical officer

q Client clothing requirements

q Documentation requirements

q Securing client

q Appropriate referral

q q

q Interpreting and following instructions

q Explaining procedure to client

Question 9What factors must be considered when transporting a client and/or assisting a client to move?

q Client handling procedures

q Client’s condition

q Procedures for securing a client

q Infection control

q Confidentiality and privacy requirements

q When client issues need to be referred

q q




Candidate’s name




Question 10What factors must be considered when transporting/assisting a client to move?

q Basic body mechanics

q Soft tissue joint structure

q Range of movement

q Cleaning policy on equipment

q Procedure for using lifting and transferring

q Organisational policy on ‘no lifting and manual handling’

q The risks posed by jewellery and/or other personal attire

q The importance of maintaining skin integrity

q Personal limitations in carrying out manual handling tasks

q Transfer technique

q Client confidentiality and privacy

q Infection control procedures

q Own limitations in carrying out manual handling tasks

q q





S(Satisfactory)











Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyHLTCSD203B Prepare and maintain bedsFDFZPRCR2A Work in a clean room environmentHLTMS207B Handle medical gases safely


Question 1What OHS factors must be considered when you are making a bed?

q Use of personal protective equipment according to organisational policy.

q Adjusting the height of the bed when necessary.

q Clearing the bed and surrounding areas of medical and other equipment before stripping the bed.

q Checking bed linen for displaced personal items, aids and equipment.

q Placing aids and equipment in appropriate area/container.

q Wearing heavy duty gloves if using irritant chemicals.

q Linen requirements.

q Repositioning of patient.

q q

Question 2What hygiene procedures must be used when preparing and maintaining beds?

q Hand washing

q Disposing of linen in appropriate skip

q Use of PPE as necessary

q q

Question 3 q Maintain the client’s dignity and privacy. q q




Candidate’s name



What is your duty of care to the client when you are making an occupied bed?

q Check whether the client has any specific bed needs.

q Check that the client is comfortable on completion of task.

q Adjust bed height for occupancy.

q Apply brakes according to bed type.

q Keep bed and equipment/aids accessible.

q Report damaged and/or faulty beds, equipment, mattresses, pillows and linen to appropriate personnel.

q Knowledge of bed linen items.

q Undertake hospital procedures according to bed type.

Question 4What is your duty of care when cleaning a bed following the discharge of a client?

q Remove clinical waste and soiled linen.

q Dispose of soiled linen and waste safely.

q Clean the bed according to established procedures.

q q

q Place clean bed linen on bed in accordance with organisational procedures.

q Adjust bed height for occupancy.




Candidate’s name



q Apply brakes according to bed type.

q Report damaged and/or faulty beds, equipment, mattresses, pillows and linen to appropriate personnel.

q Clean (or dispose of appropriately) and return to storage area all cleaning implements.

q Cleaning of patient aids and attachments/storage, ie regular and extension pillows, bed controls etc.

q Follow instructions from nursing staff.

Question 5What precautions must be taken before you clean a room?

q Put on appropriate PPE.

q Follow hand washing and disinfecting procedures.

q Identify OHS hazards and risks.

q Identify conditions that cause contamination and control measures to avoid contamination.

q Follow procedures to minimise the risk of contamination, including cleaning, sanitation, sterilisation, disinfecting of equipment and surfaces.

q Identify laundering requirements.

q q




Candidate’s name



q Identify recording requirements and procedures.

q Comply with entry requirements

Question 6What policies, standards and safety issues must be considered when cleaning a room?

q Organisational policies and procedures and legislation in relation to cleaning, infection control, and food safety.

q Product specifications, manufacturers’ advice on cleaning products.

q Housekeeping standards – room must meet required standards.

q Purpose and conditions of clean room environment and ventilation requirements.

q Workplace information to determine clean room work requirements.

q q

Question 7What are clean room control measures and monitoring requirements?

q Pressure differences between the clean room and change rooms.

q Knowledge of how to use pressure gauges.

q Checking operating conditions of specialised ventilation systems.

q q

Question 8 q Report to designated personnel according to organisational policy and procedure. q q




Candidate’s name



What procedures should be followed if garments are not fit for use?

q Replace garments.

Question 9How can contamination be reduced?

q Conducting work slowly to minimise disturbance of particulates.

q Following procedures to minimise risk of contamination, including cleaning, sanitation, sterilisation and disinfecting of equipment and surfaces.

q Being aware of OHS hazards and controls, including limitations of protective clothing.

q Following procedures for exiting and de gowning.

q q

q Being aware of laundering requirements and procedures.

q Adhering to recording requirements and procedures.

Question 10List the types of gases used in a health care environment.

q Medical air

q Tool air

q Medical oxygen

q Nitrous oxide

q q




Candidate’s name



q Carbon dioxide

Question 11What signs and equipment are used when handling medical gases?

q Gas cylinders

q Regulators

q Manifolds

q Gas valves

q Gas monitoring and alarm systems

q Piping systems

q Warning signs

q Transport trolleys

q q

Question 12What are the potential risks and hazards of handing medical gases?

q Risks and hazards that could lead to injury or illness of employees, contractors, visitors or the public

q Damage to plant, vehicles or property

q Manual handling

q Explosions

q Gases and fumes

q q

Question 13State the emergency and personal equipment used when handling

q Gloves

q Eye protection

q Appropriate footwear

q q




Candidate’s name



medical gases. q Fire extinguisher

q Emergency Procedures Guide

q Material safety data sheet (MSDS) information

q Face-shield or mask

q Hearing protection

Question 14State how work procedures can be communicated when handling medical gases.

q Given verbally

q Given in written format

q Given in English

q Given in community language

q Provided visually on video, instructions sheets

q q

Question 15What workplace policies and procedures are used when handling medical gases?

q Gas storage, transport and handling procedures and requirements

q Quality activities

q Reassessment to identify changing workplace requirements

q Incident notification

q Work performance requirements

q Storage and handling requirements

q q




Candidate’s name



q OHS requirements

q Relevant legislation

q Emergency procedures

Question 16What colour is an oxygen cylinder?

q White q q





S(Satisfactory)











Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyHLTCSD306B Respond effectively to difficult or challenging behaviourHLTHIR403B Work effectively with culturally diverse clients and co-workers


Question 1Identify non-discriminatory work practices.

q Dealing with persons of diverse gender, sexuality and age

q Compliance with duty of care policies of the organisation

q Collection and provision of information

q Communication

q Provision of assistance

q Contact with families and carers

q Physical contact

q Care of deceased persons

q Handling personal belongings

q Provision of food services

q q

Question 2How would you eliminate bias and discrimination in the workplace?

q Cross cultural work teams

q Cross cultural employee representation on committees

q Workplace free of culturally insensitive literature, posters, signage

q Inclusion in decision-making

q q

Question 3 q Values and knowledge shared by a society

q Behaviour and attitudes of a particular social q q




Candidate’s name



What is culture? group or organisation

q A range of social practices and beliefs evolving over time

q Unique way in which individuals may respond to past experiences

q Differences in race, language, nationality, religion, ethnicity, values

Question 4Describe Australian society.

q Culturally diverse

q Culturally diversity has had a significant impact on Australian society.

q Multicultural

q q

Question 5What does the WA Equal Opportunity Act address?

q Employment

q Cultural heritage

q Gender

q Religion

q Age

q Disability

q q

Question 6What is covered by the term ‘cultural diversity’?

q Ethnicity

q Language

q Cultural norms and values

q q




Candidate’s name



q Religion

q Beliefs and customs

q Personal history and experience, which may have been traumatic

q Kinship and family structure and relationships

q Gender and gender relationships

q Disability

q Age

q Sexuality

q Special needs

Question 7By what means do we communicate with culturally diverse clients?

q Verbally

q Using appropriate gestures, and facial and physical expressions

q Through posture

q Writing

q Using signage

q Through an interpreter or other person

q q

Question 8 q Personal cultural conceptions.

q Inappropriate gestures and facial and physical q q




Candidate’s name



What are some of the barriers to communicating with culturally diverse clients or others?

expressions.

q Lack of recognition of culture practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others.

q Lack of recognition of culture as a range of social practices and beliefs evolving over time.

q Lack of recognition of the unique way in which individuals may experience a culture and respond to past experiences.

q Lack of knowledge of the principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices.




Candidate’s name



Question 9What strategies would you use to deal with cross-cultural misunderstandings?

q Identify issues that may cause conflict.

q Consider the impact of cultural differences should difficulties or misunderstandings occur.

q Use sensitivity to resolve issues, taking into account cultural considerations.

q Seek advice and assistance if required.

q Use language judiciously and consult with an interpreter if necessary.

q Use resources available.

q q

Question 10What strategies would you use to deal with difficult or challenging behaviour?

q Follow organisational policies and procedures.

q Deal with the behaviour/difficulty promptly.

q Select strategies that are appropriate to the specific incident.

q Review and debrief incident with appropriate personal.

q Seek advice from relevant personnel as required.

q Take steps to ensure personal safety and the safety of others.

q Refer client showing difficult or challenging behaviour to relevant health professional as

q q




Candidate’s name



necessary.



S(Satisfactory)











Record of interview

Candidate’s name

Assessor’s name







Candidate’s name

Units of competencyHLTAIN301A Assist nursing team in an acute care environmentHLTAIN302A Provide support in an acute care environment


Question 1What must be considered when providing safe assistance to clients?

q Purpose of continence programs and knowledge of continence aids.

q Causes of loss of skin integrity, implications for the client and processes to maintain skin integrity.

q Personal care.

q Infection control procedures.

q Awareness of relevant OHS guidelines, especially manual handling.

q Working within role and responsibility.

q Working effectively and following directions.

q Complying with relevant policies, protocols, guidelines and procedures.

q Common equipment and aids utilised in the delivery of personal care.

q Principles and practices of confidentiality and privacy.

q Principles and practices associated with supporting and assisting clients to meet personal care needs.

q Knowledge of wheelchairs, other aids, prostheses and orthoses, depending upon

q q




Candidate’s name



setting and client case mix.

Question 2What are the legal and ethical factors that must be considered when you are providing assistance to clients?

q Confidentiality.

q Consent.

q Gaining feedback from client on their level of understanding before proceeding with care.

q Reporting changes in client condition to registered nurse (RN).

q Using safe work practices and privacy.

q q

Question 3What strategies should be considered in order to facilitate working effectively under supervision?

q Carrying out instructions within the agreed timeframe.

q Seeking clarification of instructions/directions as necessary.

q Referring difficulties, issues, changes to a registered nurse.

q Working within role limitations.

q q




Candidate’s name



Question 4What simple technical skills – within your scope of practice – would you use when working effectively under supervision

q Simple technical skills, including:

q Simple dressing

q Catheter care (not including insertion or removal of tubes)

q Application of prostheses

q Application of anti-thrombosis stockings

q Assistance with breathing devices (under direct supervision of a health professional)

q Simple eye care

q Procedures and requirements for the collection of clinical data from clients.

q q

Question 5What equipment is required in an acute care setting?

q Equipment requirements of an acute care environment, including:

q Positioning aids

q Electrical appliances

q Cylinders

q Endoscopic equipment

q Suction units

q Monitoring devices

q q




Candidate’s name



q Warming equipment

q Lights

q Orthopaedic equipment

q Tourniquets

q Mechanical lifter

q Consumables, eg dressing packs, suction catheters, tubing.

Question 6What factors must be understood in order to provide administrative support in an acute care environment?

q Record keeping/filing

q Security procedures

q Organisational business structure

q Organisational policies and procedures

q Collecting and processing information

q q




Candidate’s name




S(Satisfactory)




HLT32507 Certificate III in Health Services AssistanceSection 4 – Practical Tasks and Observation Recording Sheets

Section 4

Practical Tasksand

ObservationRecording Sheets

This section contains practical assessment tasks that the candidate will complete to assist you in determining a candidate’s skills and knowledge.

Assessor’s InstructionsUse the Observation Recording Sheets for each of the practical tasks to document the skills and knowledge demonstrated by the candidate in completing each of the required tasks.

These practical tasks may be modified to suit the context of the candidate’s workplace, job role or their work environment.

Not all tasks need to be completed by the applicant. The Assessor should select only those tasks that will provide the required evidence to prove competency by the candidate.

For a whole qualification it may be necessary to perform all tasks.

It is important to remember that the notes made by the Assessor during the observation of the practical demonstration are important evidence and should be retained as part of the candidate’s assessment records

.



Practical tasksWhile performing the various practical tasks, it is important that the principles of Occupational Health and Safety, and workplace safety requirements be met at all times.

Assessors need to ensure that the specifications for materials/resources used in the practical tasks are consistent with those in the critical aspects of evidence. (Refer to the Mapping of Assessment Tools document for more information.)


Task 1 – Communicating with clients and others

The candidate is to follow a work schedule, interacting with clients/patients and other members of a health care team to demonstrate the ability to effectively meet work requirements of a health care environment.

Task 2 – Working as a team member

The candidate is to demonstrate the ability to establish and maintain working relationships with clients, colleagues and others while working as a member of a team in a health care setting.


Task 3 – Writing a letter and a memo

The candidate is to use word processing software to format, save and print a letter and a memo containing medical terminology. The terminology must be used correctly and spelt properly.

Task 4 – Dealing with daily routine tasks

The candidate is to demonstrate the use of basic medical terminology and knowledge of anatomy and physiology in communication with clients, co-workers and other health professionals in the course of carrying out routine daily administrative tasks.




Task 5 – Cleaning an ‘infectious’ discharge room

The candidate must demonstrate the skills and knowledge required to comply with infection control policies and procedures by cleaning the room of an ‘infectious’ client who has been discharged.

The procedure must be carried out in accordance with current infection control guidelines, Australian and New Zealand Standards® for maintaining infection control, and the policies and procedures of the organisation.

Task 6 – Managing workplace hazards

The candidate is to demonstrate knowledge and skills related to the identification, management and disposal of hazards common in the acute health care environment. The hazards include, but are not limited to, sharps, body fluids, waste and linen. Management of identified hazards must be dealt with according to OHS, infection control, and organisational policies and procedures.


Task 7 – Delivering service to clients

The candidate is to demonstrate the ability to deliver a high standard of service to clients in an acute care health setting.

Task 8 – Supporting the care of clients

The candidate is to provide support to clients under supervision and according to the particular guidelines, policies and procedures of a service or setting.

Task 9 – Transporting a client to a designated location

The candidate is to transport a client in a bed to a designated location in a safe, timely and efficient manner, ensuring client comfort, confidentiality and compliance with organisational policy and procedure.

Task 10 – Transferring a client from a chair to a bed

The candidate is to transfer a client from a chair to a bed using appropriate equipment to demonstrate the application of knowledge and skills in OHS, infection control, organisational policy and procedure related to manual handling and the use of client aids.




Task 11 – Making a bed

The candidate is to clean a room of a non-infectious patient, adhering to occupational health and safety and infection control guidelines, as well as following organisational policy and procedures pertaining to the use of chemicals, the safe management of linen and the disposal of waste.

Task 12 – Preparing, maintaining and cleaning a room

The candidate is to conduct a routine daily clean of an occupied room/area within a health care setting, adhering to occupational health and safety and infection control guidelines, as well as following organisational policy and procedures.

Task 13 – Replacing an empty oxygen cylinder

The candidate is to safely transport an empty oxygen cylinder to a specifically designated area, obtain and set up a full cylinder, demonstrating the handling of medical gas equipment in a safe manner within the health care environment.


Task 14 – Dealing with difficult or challenging behaviour

The candidate is to demonstrate the ability to deal with difficult or challenging behaviour and/or handle difficult incidents in an acute health care setting.

Task 15 – Working with culturally diverse clients and co-workers

The candidate is to demonstrate the ability to apply knowledge of cultural factors to facilitate an inclusive environment within an acute health care setting.




Task 16 – Assisting in the delivery of nursing care

The candidate is to provide assistance to nursing staff, with regard to the care of clients, in the course of a routine daily work schedule.

Task 17 – Providing support in a health care environment

The candidate is to demonstrate the ability to provide practical and technical support to nursing staff in the course of a routine daily work schedule.




Task 1 – Communicating with clients and others

Instructions for the candidate

Outline of taskFor this task you are to demonstrate your ability to communicate with clients and their relatives, co-workers and other health professionals in the course of carrying out routine tasks in an acute health care facility.

You will be expected to:

use a range of communication skills to:

○ address conflict

○ negotiate

○ provide clear instructions

○ communicate verbally and in written form with other members of the health care team

○ demonstrate your understanding of instructions.

You will be assessed on your ability to:

communicate verbally and in writing with clients, relatives, visitors, co-workers and others.



Demonstration/Observation ChecklistCluster 1 – Work relationships

Task 1 – Communicating with clients and othersCandidate’s name

Assessor’s name

Supervisor’s name(if applicable)

Work activity The candidate is to communicate with clients and others.

Cluster 1 – Core units of competency

HLTHIR301A Communicate and work effectively in health

BSBFLM303B Contribute to effective workplace relationships

Assessment location

Date of demonstration Time

Instructions for the Assessor

The Assessor is to ensure that the candidate applies duty of care and completes the task in accordance with organisational policies and procedures.

Resources required for this task

access to:

○ an acute health care setting

○ clients, co-workers and other health care professionals in an acute health care setting

○ a work schedule





During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor’s Notes

Comply with organisational policies and procedures and legislation. q qComply with organisational goals and objectives. q qFollow ethical guidelines and duty of care in decision-making. q qMaintain confidentiality, respect for clients and others, and accuracy in all personal communications. q q

Respect the rights and responsibilities of other health professionals. q qRecognise individual and cultural differences. q qParticipate in continual improvement and quality activities. q qRespect the individuality and cultural needs of the client when delivering support and/or services. q q

Carry out routine communication in a professional manner. q qUse effective communication and conflict resolution skills to resolve conflict and interpersonal differences in the workplace. q q

Respond to instructions and enquiries. q qMaintain confidentiality, security and privacy of information. q q






Present written information and ideas in clear, concise language. q qAssessor’s general comments/observations:

Assessor’s signatureOutcome(Please circle)

S(Satisfactory)

NYS(Not Yet Satisfactory)Assessor’s name

Candidate’s signature Date




Task 2 – Working as a team member


Outline of taskFor this task you are to work with clients and other members of the health care team to complete a work schedule.


communicate with clients

communicate with other team members

prioritise and organise work procedures

gather required equipment

use personal protective equipment

handle and dispose of linen according to organisational policy and procedures

safely dispose of waste according to organisational policy and procedures

clean and store equipment according to organisational policy and procedures

identify hazards and eliminate or minimise according to occupational health and safety policy

report incidents and hazards as and if required

identify and report any equipment faults according to organisational procedure

communicate verbally and in written form with other members of the health care team.




apply duty of care, ethical standards of work, ie decision making and problem solving

demonstrate knowledge of organisational policies and procedures

demonstrate sound communication skills.




Task 2 – Working as a team memberCandidate’s name

Assessor’s name


Work activity The candidate is to work as a team member.




Assessment location





access to:



○ a work schedule






Communicate with clients, co-workers and others. q qUndertake responsibilities and duties in a positive manner. q qSeek assistance from team members as necessary. q qSupport team members. q qMake constructive contributions. q qPrioritise and organise own work. q qAssemble required equipment to complete tasks. q qUse PPE as required. q qHandle and dispose of linen and other waste. q qClean and store equipment . q qIdentify hazards/risks and eliminate or minimise. q qReport incidents, hazards and faulty equipment. q qCommunicate verbally and in writing with members of the health team. q q





Assessor’s general comments/observations:


S(Satisfactory)






Task 3 – Writing a letter and a memo


Outline of taskFor this task you are to use word processing software to format, save and print a letter and a memo containing medical terminology. The terminology must be used correctly and spelt properly.


use a software program to format, save and print a letter to a client stating that he/she has been booked to attend hospital for a colonoscopy on a given date and outline what the procedure is, requesting that he/she contact Dr Cooper for instructions on how to prepare for the procedure

use a software program to format, save and print a memo to staff in a medical practice, informing them that they must adhere to infection control measures, and explaining by bullet point what each procedure is.


use and spell basic medical terminology correctly

use correct grammar and punctuation, and formatting, saving and printing a letter and a memo





Demonstration/Observation ChecklistCluster 2 – Health services

Task 3 – Writing a letter and a memoCandidate’s name

Assessor’s name


Work activity The candidate is to write a letter and a memo.


HLTAP301A Recognise healthy body systems in a health care context

BSBMED201A Use basic medical terminology

Assessment location





access to a computer, word-processing software and a printer

paper




Task 3 – Writing a letter and a memoCandidate’s name


Use word processor to format, save and print documents. q qProvide basic information to clients. q qUse basic medical terminology correctly in the completion of routine tasks. q qUse correct terminology to describe medical investigations and procedures. q qSpell and pronounce basic medical terminology correctly. q qReceive, understand and document written and oral instructions using basic medical terminology. q qSeek clarification where necessary. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 4 – Dealing with daily routine tasks


Outline of taskFor this task you are to demonstrate the use of basic medical terminology and knowledge of anatomy and physiology in communication with clients, co-workers and other health professionals in the course of carrying out routine daily administrative tasks.


give, receive and understand oral instructions

use basic terminology accurately with clients, colleagues and others

seek clarification and advice when necessary

demonstrate knowledge of the organisation’s policies and procedures





Task 4 – Dealing with daily routine tasksCandidate’s name

Assessor’s name


Work activity The candidate is to deal with daily routine tasks.




Assessment location





access to:



○ a work schedule




Task 4 – Dealing with daily routine tasksCandidate’s name


Receive, understand and document written and oral instructions using basic medical terminology. q qUse checklists as necessary. q qUnderstand and adhere to policies and procedures of a medical practice. q qUse and articulate accurately common health terminology related to human anatomy and physiology. q qUse basic medical terminology in communication with clients, co-workers and other health professionals. q q

Use basic medical terminology as directed in written communication with clients, co-workers and other health professionals. q q

Spell and pronounce correctly basic medical terminology. q qSeek clarification/advice where necessary. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 5 – Cleaning an ‘infectious’ discharge room


Outline of taskFor this task you are to clean a room following the routine discharge of an ‘infectious’ client.


gather required equipment

use personal protective equipment

handle and dispose of linen according to organisational policy and procedures

dispose of waste according to organisational policy and procedures

identify hazards and eliminate or minimise according to occupational health and safety policy

clean the room according to organisational procedure

follow organisational procedure to prepare the bed for an incoming client/patient

identify and report any equipment faults according to organisational procedure

communicate verbally and in written form with other members of the health care team.


apply duty of care and ethical standards of work, ie decision making and problem solving





Demonstration/Observation ChecklistCluster 3 – Working safely

Task 5 – Cleaning an ‘infectious’ discharge roomCandidate’s name

Assessor’s name


Work activity The candidate is to clean an ‘infectious’ discharge room.


HLTIN301A Comply with infection control policies and procedures in health work

HLTOHS200A Participate in OHS processes

Assessment location





cleaning equipment including chemicals

linen skip

waste disposal equipment

personal protective equipment

consumables, eg toilet paper, tissues

clean linen






Use standard and additional precautions as required. q qChange protective clothing and gowns/aprons daily (more frequently if soiled) and where appropriate, after each client contact. q q

Assemble required equipment. q qMinimise contamination of materials, equipment and instruments by aerosols and splatter. q qControl risks in accordance with organisational policy and procedure. q qUse OHS signage as necessary. q qMaintain personal hygiene, ie hand washing and care, covering wounds and abrasions. q qUse PPE appropriate for the task. q qConduct work activities so as to minimise risk of contamination. q qIdentify and maintain the integrity of clean and contaminated zones. q qHandle and dispose of waste. q qConfine contaminated instruments and equipment to a well-designated contaminated zone. q qClean and decontaminate areas, surfaces and equipment appropriately. q q






Seek advice/assistance as necessary. q qDecontaminate, maintain and store equipment. q qRemove protective clothing and footwear. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 6 – Managing workplace hazards


Outline of taskFor this task you are to demonstrate knowledge and skills related to the identification, management and disposal of hazards common to the acute health care environment. The hazards include, but are not limited to, sharps, body fluids, waste and linen. Management of identified hazards must be dealt with according to OHS, infection control and organisational policies and procedures.


demonstrate that you are able to maintain a safe working environment

identify hazards in the work area and act to control risks

respond appropriately to situations that pose an infection risk in accordance with the policies and procedures of the organisation

follow protocols for care following exposure to blood or other body fluids

document and report activities and tasks that put clients and/or others at risk

apply knowledge of roles and responsibilities of OHS representatives and OHS committees.




Task 6 – Managing workplace hazardsCandidate’s name

Assessor’s name


Work activity The candidate is to manage hazards in the workplace.




Assessment location





spill kits



linen skip

sharps containers

access to a contaminated zone




Task 6 – Managing workplace hazardsCandidate’s name


Maintain a safe working environment. q qIdentify hazards in the work area and act to control risks. q qUse OHS signage as necessary. q qRespond appropriately to situations that pose an infection risk. q qFollow procedures for risk control and risk containment for specific risks. q qFollow protocols for care following exposure to blood or other body fluids. q qRemove spills. q qDocument and report activities and tasks that put clients and/or others at risk. q qApply knowledge of roles and responsibilities of OHS representatives and OHS committees. q q



S(Satisfactory)






Task 7 – Delivering service to clients


Outline of taskFor this task you are to deliver a high standard of service to clients in an acute care health setting.


seek advice and monitor and/or evaluate to resolve any concerns or issues regarding your relationship with, and/or service to, clients

demonstrate courtesy in all interactions with clients, their visitors, carers and family

use oral communication skills – language competence required to fulfil job roles in a safe manner

make clients comfortable according to individual needs and established procedures.



Demonstration/Observation ChecklistCluster 4 – Client services

Task 7 – Delivering service to clientsCandidate’s name

Assessor’s name


Work activity The candidate is to deliver service to clients.

Cluster 4 – Mandatory/elective units of competency

HLTCSD201B Maintain high standard of client service

HLTCSD304B Support the care of clients

HLTCSD305B Assist with client movement

HLTCSD208B Transport clients

Assessment location





access to:

○ clients in an acute health care setting

○ a work schedule






Understand own work role. q qUnderstand roles and responsibilities of other workers within the organisation. q qEnsure participation in work team is constructive and collaborative. q qUse appropriate basic medical terminology as directed in written communication with patients, fellow workers and health professionals. q q

Use communication strategies and techniques to achieve most effective client service outcomes. q q

Respond to, and deal with, complaints. q qAccess interpreter services as required. q qResolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to appropriate personnel. q q

Establish rapport with client to ensure the service in the client’s best interest. q qRespect the client rights and roles in decision-making. q qUse effective listening skills. q qIdentify and respond to client concerns and needs. q q






Identify when client issues need to be referred to an appropriate health professional. q qSeek advice and/or monitor/evaluate to resolve any concerns or issues regarding relationship with, and/or service to, clients. q q

Positively, actively and consistently demonstrate respect for differences in all work. q qMaintain confidentiality and privacy of clients in verbal and written communication. q qDemonstrate courtesy in all interactions with clients, their visitors, carers and family. q qProvide assistance with the care of clients with challenging behaviour. q qUse appropriate techniques to manage conflict and minimise aggression. q q



S(Satisfactory)






Task 8 – Supporting the care of clients


Outline of taskFor this task you are to provide support to clients under supervision and according to the particular guidelines, policies and procedures of a service or setting.


provide assistance and support with minimum physical and emotional discomfort to clients and other health care professionals

recognise unique client care needs, respecting individual differences and ensuring maximum privacy and safety when assisting with care

make clients comfortable according to individual needs and established procedures

pass on significant information to appropriate care team member as required.




Task 8 – Supporting the care of clientsCandidate’s name

Assessor’s name


Work activity The candidate is to support the care of clients.






Assessment location





access to:


○ client documentation/records in an acute health care setting

○ client aids and equipment used in an acute health care setting






Demonstrate courtesy when communicating with all clients and staff in the service/organisation. q q

Work with others and display empathy with client and relatives. q qMake initial contact with client regarding care and appropriate time for care. q qInitiate interpersonal exchanges with client. q qCommunicate in a non-discriminatory, supportive and inclusive manner. q qListen and respond to communication initiatives of client. q qMaintain client privacy and dignity. q qUse oral communication skills – language competence required to fulfil job roles in a safe manner. q q

Use constructive communication techniques to develop and maintain effective relationships with clients and relatives. q q

Consistently generate the trust and confidence of clients. q qAct upon feedback from client regarding quality of care. q qAssemble necessary equipment according to established procedures. q q






Make clients comfortable according to individual needs and established procedures. q qProvide assistance and support with minimum physical and emotional discomfort to clients without risk to self. q q

Use problem-solving skills, including the ability to use available resources and prioritise workload. q q

Undertake final check of client comfort and safety. q qProvide care according to the care plan and the direction of a health professional. q qRecognise unique client care needs, respecting individual differences and ensuring maximum privacy and safety when assisting with care. q q

Provide continuing care according to established organisational procedures and to client care plan. q q

Seek advice and assistance from appropriate sources, including client as required. q qConscientiously provide duty of care in all relevant circumstances. q qRecord client information as appropriate and conform with legal, professional and organisational requirements. q q

Use basic numeracy skills, eg basic addition, subtraction, multiplication and division. q q






Use reading and writing skills – literacy competence required to fulfil job roles in a safe manner and as specified by organisation. q q

Provide reports in accordance with organisational policy and procedures to relevant personnel as required. q q

Pass on significant information to appropriate care team member as required. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 9 – Transporting a client to a designated location


Outline of taskFor this task you are to deliver a high standard of service to clients in an acute health care setting.


adequately prepare to transport a client

transport a bedridden client to a designated location

safely transport client with equipment correctly attached

manoeuvre equipment to ensure client comfort and safety and minimise risk to self

follow organisational policies and procedures for lifting and moving

deliver client to designated location and inform relevant personnel of client’s arrival as required.




Task 9 – Transporting a client to a designated locationCandidate’s name

Assessor’s name


Work activity The candidate is to transport a client to a designated location.






Assessment location





access to:


○ client documentation/records in an acute health care setting

○ client aids and equipment used in an acute health care setting






Confirm transport with relevant personnel. q qWork with others and display empathy with client and relatives. q qExplain procedure to client or relevant personnel and answer any questions as required. q qPrepare for the safe and timely transportation of the client. q qSolve problems including the ability to use available resources and prioritise workload. q qSelect equipment and check to ensure that it is clean, complete and correctly functioning for transportation according to transportation requirements. q q

Check equipment to ensure that it is attached correctly and safely to transportation equipment. q q

Transport client to designated location. q qMaintain client confidentiality, privacy and dignity. q qManoeuvre equipment to ensure client comfort and safety and minimise risk to self. q qUnderstand symbols used in OHS signs, to reading workplace safety pamphlets or procedure manuals. q q

Use reading and writing skills – literacy competence required to fulfil job roles in a safe manner. q q






Deliver client to designated location and inform relevant personnel of client’s arrival. q qInform relevant personnel of client’s needs as required. q qUse safe manual handling techniques. q qFollow organisational policies and procedures for lifting and moving. q qReturn equipment. q qCarry out reporting requirements as appropriate. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 10 – Transferring a client from a chair to a bed


Outline of taskFor this task you are to assist a client to move safely and effectively from a chair to a bed.


confirm requirements for assisting with client movement with relevant personnel and care plan or organisational policy and procedures

select and operate appropriate equipment

assist client according to organisational policies and guidelines on manual handling and infection control

transfer client safely

deliver client to designated location and inform relevant personnel of client’s arrival as required.




Task 10 – Transferring a client from a chair to a bedCandidate’s name

Assessor’s name


Work activity The candidate is to transfer a client from a chair to a bed.






Assessment location





access to:


○ linen in an acute health care setting

○ lifting and other client aids in a health care setting

○ client care plans






Confirm requirements for assisting with client movement with relevant personnel and care plan or organisational policy and procedures. q q

Select equipment according to client requirements. q qSolve problems including the ability to use available resources and prioritise workload. q qPrepare environment. q qExplain the procedure to client and answers questions. q qSeek client consent and cooperation. q qDeal with conflict. q qAssist client with meals. q qWork with others and display empathy with client and relatives. q qCarry out procedure according to safe working practices. q qCarry out client movement using safe handling method and equipment as required. q qTake action to ensure client comfort and safety throughout positioning or transfer. q qCommunicate with client during movement. q q






Use reading and writing skills – literacy competence required to fulfil job roles in a safe manner and as specified by organisation. q q

Return equipment. q qClean equipment in accordance with organisational policy and procedures. q qReport equipment faults immediately in accordance with organisational procedures. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 11 – Making a bed


Outline of taskFor this task you are to clean the room of a non-infectious patient, while adhering to occupational health and safety and infection control guidelines as well as following organisational policy and procedures pertaining to the use of chemicals and the safe management of linen and the disposal of waste.


demonstrate your understanding of infection control processes and procedures

clean and make the bed appropriate to the client’s needs

identify and address OHS issues according to organisational policy and procedures

identify and deal with waste according to organisational infection control, and OHS policies and procedures.



Demonstration/Observation ChecklistCluster 5 – Transport and cleaning services

Task 11 – Making a bedCandidate’s name

Assessor’s name


Work activity The candidate is to make a bed

Cluster 5 – Units of competency

HLTCSD203B Prepare and maintain beds

FDFZPRCR2A Work in a clean room environment

HLTMS207B Handle medical gases safely

Assessment location





cleaning equipment, ie cloths, chemicals etc



linen skip

sharps containers







Use personal protective equipment according to organisational policy. q qAdjust the height of the bed. q qUse problem-solving skills, including the ability to use available resources and prioritise workload. q q

Work with others and display empathy with client and relatives. q qDemonstrate reading and writing skills – literacy competence required to fulfil job roles in a safe manner. q q

Clear the bed and surrounding areas of medical and other equipment before stripping the bed. q q

Identify bed linen items required. q qCheck bed linen for displaced personal items, aids and equipment, and place aids and equipment in appropriate area/container. q q

Maintain the client’s dignity and privacy. q qStrip bed linen, where necessary. q qRemove clinical waste and soiled linen. q q






Clean the bed according to established procedures. q qPlace clean bed linen on bed in accordance with organisational procedures. q qRe-position existing bed linen. q qUndertake safe manual handling techniques. q qCheck client comfort and if they have any specific bed needs, eg call bell. q qHandle reusable clean bed linen. q qClean mattresses and pillows regularly and on discharge. q qAdjust bed height for occupancy and apply brakes according to bed type. q qKeep bed and equipment/aids accessible and leave the bed ready for occupancy. q qReport damaged and/or faulty beds, equipment, mattresses, pillows and linen to appropriate personnel. q q

Clean all cleaning implements (or dispose of appropriately) and return them to storage area. q q







S(Satisfactory)






Task 12 – Preparing, maintaining and cleaning a room


Outline of taskFor this task you are to clean a room following OHS and infection control policies and procedures.


demonstrate your understanding of infection control processes and procedures

clean a room to required organisational housekeeping standards

identify and address OHS issues according to organisational policy and procedures

identify and deal with waste according to organisational infection and OHS policies and procedures.




Task 12 – Preparing, maintaining and cleaning a roomCandidate’s name

Assessor’s name


Work activity The candidate is to clean a room.





Assessment location





cleaning equipment, ie cloths, chemicals etc



linen skip

sharps containers







Use PPE. q qFollow procedures to fit and inspect protective clothing and footwear. q qConfirm that protective clothing and footwear are appropriate for use. q qFit and inspect clothing and footwear before entering room. q qSelect cleaning agents in accordance with organisational policies and procedures. q qFollow hand washing and disinfecting procedures according to workplace procedure. q qAccess workplace information to determine clean room work requirements. q qFollow workplace procedures to enter a clean room environment. q qConduct work activities so as to minimise risk of contamination and maintain low bacterial conditions. q q

Follow cleaning schedules. q qFollow workplace procedures to exit a clean room environment. q qRemove and dispose of waste according to organisational policies and procedures. q qRemove protective clothing and footwear according to workplace procedure. q q







S(Satisfactory)






Task 13 – Replacing an empty oxygen cylinder


Outline of taskFor this task you are to adhere to OHS policy and standards governing the storage, management and transport of medical gas cylinders.


demonstrate your understanding of OHS processes and procedures

demonstrate your understanding of legislation relevant to the storage, management and transport of medical gases

identify potential risks and hazards, and manage these according to job requirements.




Task 13 – Replacing an empty oxygen cylinderCandidate’s name

Assessor’s name


Work activity The candidate is to replace an empty oxygen cylinder.





Assessment location





access to cylinder storage area and transportation equipment

tools and equipment necessary to change a medical gas regulator

access to emergency equipment

PPE






Review work sheets to determine medical gas handling requirements. q qSelect equipment required for medical gas handling appropriate for the size of cylinder and work tasks. q q

Organise and set up work areas to ensure safe, effective and efficient handling of medical gas equipment in accordance with workplace requirements and relevant legislation. q q

Inspect medical gas equipment to ensure cleanliness of all components, including yoke, manifold or regulator. q q

Identify potential risks and hazards to work and manage according to job requirements. q qFollow workplace procedures for reporting identified risks. q qFit and test bottles and regulators. q qHandle medical gas cylinders and related equipment with care. q qSelect appropriate trolley size and type for the movement of cylinders. q qCorrectly restrain cylinders for transport. q qRead and interpret work requirements. q qCheck material safety data sheets. q q






Organise work practices and equipment availability. q qSelect appropriate regulators for use with cylinder. q qIdentify gas handling non-conformances. q qClose valves prior to transport. q qClose cylinder valves and release regulator pressure after use. q qMonitor gas pipeline and manifold systems in accordance with relevant legislation and workplace requirements. q q

Replace empty bottles and banks as soon as exhausted. q qOpen cylinder valves on manifold banks in accordance with manufacturer’s and organisational policy, and whether they are manual or automatic. q q

Ensure only trained and authorised personnel handle medical gas equipment. q qUse personal protective equipment when handling medical gas equipment. q qStore all cylinders and equipment. q qStore cylinders away from combustible material and protect cylinders from cold and heat. q qUse cylinder stock on a rotational system, and keep full and empty cylinders separate. q q






Enclose and secure storage area. q qDisplay appropriate and clearly visible signage outside medical gas storage area. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 14 – Dealing with difficult or challenging behaviour


Outline of taskFor this task you are to demonstrate your ability to deal with difficult or challenging behaviour.


adhere to organisational policy and procedure while dealing with difficult or challenging behaviour

manage the safety of self and others

follow up the incident according to organisational policy and procedure.



Demonstration/Observation ChecklistCluster 6 – Behaviour and diversity

Task 14 – Dealing with difficult or challenging behaviourCandidate’s name

Assessor’s name


Work activity The candidate is to deal with difficult or challenging behaviour.


HLTCSD306B Respond effectively to difficult or challenging behaviour


Assessment location





access to:

○ clients and health professionals in an acute medical setting

○ security equipment






Ensure planned responses to difficult or challenging behaviour reflect organisational policies and procedures. q q

Ensure planned responses to difficult or challenging behaviour maximise the availability of other staff and resources. q q

Give priority to safety of self and others. q qWork with others, and display empathy with client and relatives. q qForesee and respond quickly and effectively to contingencies. q qMaintain duty of care. q qSeek advice and assistance as required. q qRefer client to an appropriate health professional as necessary. q qDeal with difficult/challenging behaviour firmly and diplomatically in accordance with organisational policy and procedure. q q

Select appropriate communication and other strategies to suit specific instances of difficult/challenging behaviour. q q

Report incidents as per organisational policy and procedure. q q






Speak in a firm, diplomatic and culturally appropriate manner. q qRemain calm and positive. q qThink and respond quickly and strategically. q qRemain alert to potential incidents of difficult or challenging behaviour. q qReview incidents with appropriate staff. q qEffectively use techniques for monitoring own service area including client satisfaction. q qParticipate in debriefing and associated and/or development activities. q qUse literacy skills in reading, writing and oral communication to fulfil job role. q qUse problem-solving skills to effectively utilise available resources and prioritise workload. q qUse numeracy skills to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers. q q







S(Satisfactory)






Task 15 – Working with culturally diverse clients and co-workers


Outline of taskFor this task you are to demonstrate your ability to work effectively with culturally diverse clients, their relatives, co-workers and other health care professionals.


eliminate bias and discrimination from the work practices

show respect for cultural diversity in all communication with clients, families, staff and others

consider the impact of cultural differences, if difficulties or misunderstandings occur

resolve cross cultural misunderstandings and/or conflict.




Task 15 – Working with culturally diverse clients and co-workersCandidate’s name

Assessor’s name


Work activity The candidate is to work with culturally diverse clients, co-workers and others.




Assessment location





access to:

○ clients and health professionals in an acute medical setting

○ security equipment






Use effective strategies to address and eliminate discrimination and bias in the workplace. q qUse culturally appropriate work practices. q qUse work practices that create a culturally and psychologically safe environment for everyone. q q

Respond respectfully and sensitively to cultural beliefs and practices that may cause harm. q qReview and modify work practices in consultation with people from culturally diverse backgrounds. q q

Seek assistance as necessary q qShow respect for cultural diversity in all communication with people from diverse cultural backgrounds. q q

Show respect for cultural diversity in all communication with clients, families, staff and others. q q

Use communication constructively to develop and maintain effective relationships, mutual trust and confidence. q q

Seek assistance from interpreters or other people as required. q qUse specific strategies to eliminate bias and discrimination. q q






Make efforts to communicate in the most effective way possible where language barriers exist, eg signs, use of interpreters. q q

Use communication strategies to develop trust and confidence. q qIdentify issues that may cause conflict. q qConsider the impact of cultural differences if difficulties or misunderstandings occur. q qAddress any difficulties with appropriate people and seek assistance when required. q qUse basic conflict resolution and negotiation skills. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 16 – Assisting in the delivery of nursing care


Outline of taskFor this task you are to provide assistance to nursing staff with regard to the care of clients in the course of a routine daily work schedule.

While you are following a routine work schedule, you will be expected to:

help nursing staff in the delivery of support and care to clients

work under supervision

deal with conflict

refer to client issues when necessary.



Demonstration/Observation ChecklistCluster 7 – Nursing assistance

Task 16 – Assisting in the delivery of nursing careCandidate’s name

Assessor’s name


Work activity The candidate is to assist in the delivery of nursing care.


HLTAIN301A Assist nursing team in an acute care environment

HLTAIN302A Provide support in an acute care environment

Assessment location





access to:

○ clients and staff in an acute health care setting

○ equipment/aids used to deliver client care in an acute setting






Work under direction and supervision. q qWork effectively with clients, colleagues and supervisors. q qImplement aspects of nursing care to support client needs according to nursing care plan and as delegated by a registered nurse. q q

Communicate effectively with clients when collecting information and data and assisting with personal care needs. q q

Use equipment and follow procedures for collecting client clinical data. q qOperate equipment and aids utilised in the delivery of personal care. q qAssist in completing assessment tools and collecting clinical data as delegated by a registered nurse. q q

Use appropriate equipment and procedures when collecting client clinical data. q qIdentify client preferences when collecting information to be considered in the development of nursing care plan. q q

Inform client of the purpose of information and data being sought and gain feedback on their understanding. q q

Inform client of the purpose of any procedure or activity and gain feedback on their understanding. q q






Seek and obtain client consent before seeking any information or providing any procedure or activity. q q

Communicate with clients in a manner and pace that meets their needs. q qDisplay empathy to clients and relatives. q qDeal with conflict. q qWork in a manner that respects the dignity of clients. q qReport relevant information, including changes in client condition to a registered nurse. q qCarry out any procedure or activity according to safe work practices. q qProvide support and assistance according to the nursing care plan and appropriate protocols. q q

Provide technical care according to the nursing care plan and appropriate protocols. q qUse appropriate equipment and aids when providing assistance and support. q qReport any difficulties in providing client support and assistance to a registered nurse. q qProvide information to clients to assist them meet their personal care needs. q qMaintain the confidentiality, privacy and dignity of clients. q q






Work with colleagues, taking into consideration team and group dynamics. q qReport and liaise accurately and within a timely fashion to colleagues in a health care team. q q

Carry out work instructions within agreed timeframe. q qSeek clarification if required to complete work instructions. q qRefer any difficulties in carrying out work instructions to a registered nurse. q qAssessor’s general comments/observations:


S(Satisfactory)






Task 17 – Providing support in a health care environment


Outline of taskFor this task you are to demonstrate your ability to provide practical and technical support to nursing staff in the course of a routine daily work schedule.


manage client health records

deal with forms and documents

deal with enquiries and provide information according to organisational policy and procedures

use relevant business equipment

manage a range of administrative and technical support tasks.




Task 17 – Providing support in a health care environmentCandidate’s name

Assessor’s name


Work activity The candidate is to provide support in a health care environment




Assessment location





access to:

○ clients and staff in an acute health care setting

○ equipment/aids used to deliver client care in an acute setting






Carry out work with an understanding of the purpose of health records. q qProvide written reports and workplace forms that contain clear, concise and factual information, and reflect legal and organisational requirements. q q

File documents in client health records according to acute care protocols. q qProtect confidentiality of client health records according to organisational protocols. q qComplete workplace forms and documents according to organisational timeframes, protocols and procedures. q q

Complete forms and documents in a clear, concise and factual manner. q qStore and maintain information according to organisational protocols and procedures. q qRespond promptly to enquiries and requests according to established procedures and by using appropriate communication equipment. q q

Use available business equipment/technology to obtain information effectively. q qUse business equipment/technology to process information according to organisational requirements. q q

Comply with organisational security and confidentiality requirements. q qUpdate, modify and file according to organisational requirements. q q






Collate and dispatch information according to specific timeframes and organisational requirements. q q

Consult with nursing care team and reference material to determine equipment needs. q qSelect equipment appropriate to the task and according to equipment requirements, organisational protocols and procedures, and manufacturers’ guidelines. q q

Organise equipment within agreed timeframes. q qDeal with issues and problems associated with the operation of equipment. q qClean and store equipment safely. q qAssessor’s general comments/observations:


S(Satisfactory)




HLT32507 Certificate III in Health Services AssistanceSection 5 – Candidate’s Information and Self-Evaluation Forms

PART 2

Section 5

Candidate’s Informationand

Self-Evaluation Forms

It is recommended that candidates be provided with this information before applying for RPL.



What is Recognition of Prior Learning (RPL)?RPL is the acknowledgment of skills and knowledge obtained through learning achieved outside the formal education and training system and includes work and life experience including paid and volunteer work and skills attained through leisure pursuits such as musical, mechanical or linguistic abilities.

RPL recognises any prior knowledge and experience and measures it against the qualification in which students are enrolled. The individual may not need to complete all of a training program if he or she already possesses some of the competencies taught in the program.

Why you should apply for RPLIf you apply for RPL and your application is successful you could:

reduce or eliminate the need for any training in skills and knowledge you already have

save time by not needing to attend any or a reduced number of classes and completing unnecessary work

save money because you will not have to buy textbooks and other learning material

complete your qualification in a shorter time

advance to a higher level qualification in a shorter time if desired.

Some terms you need to understandIt is important that you understand the following terms to assist you with your RPL application.

Competence

Competence is the demonstration of skills and knowledge that you have gained through life and work experiences as well as any training that you have successfully completed that can be matched against a set of industry performance standards referred to as units of competency. These units are grouped together to form a specific industry qualification, within the Australian Quality Training Framework (AQTF).

Each unit of competency is divided into elements (a set of activities that lead to an overall achievement or demonstration of competence). Each of these elements is further broken down into a set of performance criteria which give a more detailed description of the skills and knowledge you need to be able to demonstrate.

Matching your evidence against each of the elements/performance criteria will help you to reach your qualification more quickly.



How to prepare for your RPL assessmentIn order for your skills to be formally recognised as part of a national qualification, Assessors must make sure that you (the candidate) have the required skills and knowledge to meet the industry standard as specified in the relevant Training Package.

You must be involved in the RPL process so that all the experience, skills and knowledge you have gained over time can be correctly identified and suitably demonstrated. This evidence is gathered and used in recognition of all or some of the units for the qualification you wish to gain.

All assessment requirements will be discussed with you in advance and you will be given the opportunity to ask questions and clarify requirements. Being prepared for the assessment process and knowing what you need to provide can save you valuable time and ensure that the RPL assessment is as simple and stress-free as possible.

Here are some tips to make the application process and interview easier for you.

1. Your Assessor will ask you to talk about your work roles and your employment history.

Bring a copy of your résumé. You might like to write down any work you have done in the past (paid or unpaid) and where this took place.

2. If you have certificates from any training courses you have completed, bring along either certified copies or the originals to the interview with the Assessor and they can make a copy of them.

3. Bring along any other documentation that you think would support your claim that you have done this work over time.

The following is a list of some of the documents you can provide as examples of your work history:

• brief CV

• certificates/results of assessment

• any licences

• tickets held, eg forklift, crane

• photographs of work undertaken

• diaries/task sheets/job sheets/logbooks

• site training records

• site competencies held record

• membership of relevant professional associations

• hobbies/interests/special skills outside work

• references/letters from previous employers/supervisors

• industry awards



• any other documentation that may demonstrate your trade or industry experience or support your claim.

Depending on where you have worked and what the work may have included, you may or may not have documentary evidence. Do not be put off if you do not have documentary evidence, as the Assessor will work with you during the assessment process.

4. Think about who you would consider to be your workplace contact or referee.

Is your employer happy to support your aim to become qualified?

Would you feel comfortable if the Assessor contacted your current workplace or previous workplace/s to validate your skills and spoke to your supervisor/s or employer/s?

5. You will need to supply the contact details of work referees who can confirm your skills in the industry.

Think about who the best person to confirm your skill level would be.

Think about current or recent supervisors or employers who have observed your work and who would be able to confirm your previous work skills and experience. The Assessor will need to contact them.

6. You can speak with your Assessor about other ways you can show your skills for the trade or industry in which you are seeking recognition.

These could include letters from employers, records of any training courses or professional development sessions attended, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as there are no confidentially issues – see below) or any other relevant documents.

Confidentiality issuesIt is important that sensitive information is not included as part of your Supporting Documentation (as identified in Section 6 and any other documentation you wish to use as evidence). You may need authorisation from your supervisor to use some of your evidence, so it is always best to check the privacy and confidentiality policies of the organisation. Client names should be deleted and financial figures or other personal details should be blacked out and made unidentifiable.



The four steps in the RPL assessment processOnce your training organisation has provided you with the information you need to apply for RPL, you need to follow these four steps in order to complete the process.

Step 1 – Self-Evaluation

Before you decide to apply for RPL you need to assess your current competence for one or several units of competency.

Complete the candidate information and self-evaluation forms provided with as much information of your previous work experience as you can.

This will allow for an initial assessment of your experience and a check to see whether you can demonstrate the required skills and knowledge. You can discuss this with an RPL Assessor if you want.

You must be able to provide evidence against the elements/performance criteria for the relevant unit/s of competency.

It is not enough to simply state that you possess the skills and knowledge required. You must be able to demonstrate competence.

This is your opportunity to provide as much proof as you can of the variety of experience you have had. You should supply examples of your work history if you have any. (See Tip 3 above.)

Depending on the trade or industry you have worked in, you may or may not have documentary evidence available. This should not deter you from seeking RPL, as your Assessor will work with you throughout the RPL process.

You will also need to supply the contact details of work referees who can confirm your skills in the industry.

By asking your supervisor to complete their part of your self-evaluation, they will be providing valuable evidence confirming the work experience, skills and knowledge you have demonstrated in the performance of your work duties.

You will also be provided with a list of suggested evidence that you could use to demonstrate that you are competent in a particular unit or units of competency. This list is a guide only. If you have other suitable evidence to support your claim for RPL then you are encouraged to share this with your Assessor.

If you do not believe that you have any suitable evidence, then you should discuss your options with your Assessor.

Once you have completed the self-evaluation and made the decision that you would like to continue with the RPL process, make an



appointment for an interview and enrol for RPL.

Note: It is possible to gain RPL for an entire qualification.

Step 2 – Enrolment and interview with the Assessor

An interview with an Assessor who understands your industry will be organised for you. They will review – usually with you – the information and supporting documentation you have provided and match up your skills to the units/subjects in the qualification.

During your RPL interview, your Assessor will discuss with you your self-evaluation and any evidence you have provided.

It is at this point that you will be able to identify any previous work experience and discuss this with your Assessor.

During this conversation, you will be required to answer questions relating to your work experience. This questioning forms part of the assessment, as it will identify your current knowledge and skills regarding the area of industry in which you are applying for recognition.

If you are currently enrolled in a training course relating to this qualification, it is important that you let your Trainer know that you intend to apply for RPL, then nominate the units you have selected for RPL so that the required documentation can be processed and your application can go ahead.

It is at this stage that a decision will be made whether you are able to proceed to the next step or whether you need to undergo gap training.

Step 3 – Practical demonstration of your skills

Your Assessor will organise with you and your employer to conduct a practical skills test at your workplace (if appropriate) or other suitable location.

This is your opportunity to demonstrate your level of competence on a practical level. The assessment will focus on the skills required in the work activities which relate to the qualification in which you are applying for recognition.

Your Assessor will identify the skills they want you to demonstrate by asking you to complete certain tasks.

Step 4 – Provision of further supporting evidence

Your Assessor will need to confirm your previous work experience with someone (such as your supervisor or employer) who can vouch for your skills over a period of time.

They will contact the referees you have provided as part of the candidate information.

Your Assessor may ask you to give your selected workplace contacts or previous employers the Third Party report to complete.



Authentication of these reports by the Assessor would then be required.



After the assessmentAfter the assessment, your Assessor will advise you of the units of competency you have successfully completed. You will also be advised whether you have gained the full qualification or if gaps have been identified during the recognition process. If you do have skill gaps, these may be addressed through additional training.

If you have any questions during the RPL process, you should contact your Assessor.



Candidate’s Information Form

(You may find it easier to provide the information for the following by attaching a résumé.)

Qualification/Industry in which you are seeking recognition

HLT32507 Certificate III in Health Services Assistance

Personal details

Surname

First name/s

Any other name/s used

Home address

Postal address (if different from above)

Telephone numbers Home: Work:

Mobile: Fax:

Email address

Are you a permanent resident of Australia?

Yes q No q

Do you need an interpreter to help you with an interview? Yes q No qDo you have a disability which we should be aware of? Yes q No qWill you need special aids if you are required to undertake a practical assessment?

Yes q No q

Please provide details of special needs so that we can assist you if required.

Current employment

Are you currently employed? Yes q No qIf ‘yes’, in which occupation are you currently employed?

What is your current job title?

Who is your current employer?

How long have you worked in this job approximately? year/s month/s

Is this occupation in the same industry as the industry in which you are applying for recognition?

Yes q No q If ‘no’, go to the next page.



If ‘yes’, list some of the main tasks you perform as part of your work that you think are relevant to your RPL application.

If you have further recent industry experience relevant to your application, please attach another sheet or your current résumé.

Rate your knowledge and skills against the qualification/industry relevant to your RPL application.

Industry area: Health industry Yes No Possibly

I think my experience is of a high level. q q qI think I am skilled to do this job. q q qI know how to do the work tasks really well. q q qI can explain my experience and provide documentary evidence. q q q

I have undertaken much of this work without supervision. q q q

Further training

I have attended training courses in this area of work. q qIf ‘yes’, what training did you undertake? Include date training completed (month, year).

Is there any further information you wish to give in support of your application?

Professional referees (relevant to work situation if not already listed on your résumé)

Name

Position

Organisation

Address of organisation

Phone number

Mobile number

Email address

Name



Professional referees (relevant to work situation if not already listed on your résumé)

Position

Organisation

Address of organisation

Phone number

Mobile number

Email address

Candidate’s Employment History Form(You may attach a current résumé in place of completing this section.)

Name, address and phone number

of employers

Period of employment(DD/MM/YYYY) Position/s

heldFull-timePart-timeCasual

Description of major duties

From To

1.

2.

3.

4.

5.

Attach additional sheet if required.

DeclarationI declare that the information contained in this application is true and correct and that all documents are genuine.




Candidate’s Self-Evaluation Form

Completion instructions

The purpose of completing the Self-Evaluation Form is to enable candidates who believe that they already possess the competencies, to assess their skills and knowledge against the qualification.

Complete the following pages and identify your capacity to perform the tasks described. Be honest in your appraisal. By completing this self-evaluation you will be identifying the areas where you may be able to apply for recognition.

NB: If this self-evaluation is being used as evidence, your supervisor must evaluate your ability to perform the work tasks. Your supervisor is also asked to comment on your ability to perform these work tasks and verify this by signing each section.

If this self-evaluation is being used only so that you and your Assessor can decide if you should proceed, then it doesn’t have to be verified.

Identify your level of experience in performing each competency/task by using the following:

not well – I do the task but not well.

well – I do the task well.

very well – I do the task really well.

See example below.

Competency/TaskI have performed these tasks

Supervisor’s Evaluation

Evidence to support claim

Frequently Never Sometimes Doc No.

Documentation provided (Number and name the document you are providing for easy reference.)

Using a computer to enter or change work information or data. q Not Well Not WellUsing personal protective equipment as appropriate to conduct my work safely and in accordance with site and legal requirements.

Well q Well1 Copy of Company Personal Protective

Equipment Requirements for my job role.



Candidate’s Self-Evaluation

Cluster 1 – Work relationshipsCandidate’s name Date completed


Cluster 1Competency/Task

I have performed these tasksSupervisor’s Evaluation



Documentation provided (Number and name the document you are providing for easy

reference.)

1. Applying knowledge of the consequences of breaches of duty of care in the workplace.

2. Applying knowledge of the consequences of breaches of confidentiality in the workplace.

3. Applying knowledge of the consequences of breaches of ethics in the workplace.

4. Applying knowledge of good personal hygiene and risks associated with poor hygiene in the workplace.

5. Applying knowledge of the responsibilities, employment terms and conditions in the workplace.



Candidate’s name Date completed


6. Applying knowledge of the broad implications of relevant legislation including: OHS infection control access and equity anti-discrimination privacy child protection.





Documentation provided (Number and name the document you are providing for easy

reference.)

7. Applying knowledge of the purpose of accreditation process and quality improvement practice.

8. Using appropriate literacy skills for written and oral information about workplace requirements.

9. Using appropriate communication skills for the specific work role, including: interpreting and following verbal and/or

written instructions seeking clarification of tasks providing information reporting incidents.

10. Applying decision-making and problem-solving skills.





11. Participating in professional development.

12. Applying understanding of relationship management.

13. Relating to people from a range of social, cultural and ethnic background, and physical and mental abilities.

14. Working in a team and with networks.

15. Coaching and mentoring to provide support to colleagues.

Supervisor’s comments (Please provide a comment on the candidate’s ability to perform the above work task/s.)

Supervisor’s name Position

Supervisor’s signature Date




Cluster 2 – Health servicesCandidate’s name Date completed







1. Applying knowledge of health care or support services.

2. Applying knowledge over a range of workplace applications relevant to the work role.










3. Applying basic knowledge of the structure and functions of the body systems: cardiovascular system respiratory system musculo-skeletal system endocrine system nervous system digestive system urinary system reproductive system integumentary system lymphatic system the special senses – smell, taste,

vision, equilibrium and hearing cells, tissues and organs.

4. Demonstrating basic maintenance for a health body.

5. Using and articulating health terminology with correct spelling and pronunciation.

6. Applying knowledge of abbreviations of basic medical terms.

7. Demonstrating work activities which are organised and time managed.










8. Preparing and/or obtaining documents then filing correctly.







Cluster 3 – Working safelyCandidate’s name Date completed







1. Demonstrating workplace compliance with the organisation’s infection control policy

2. Applying knowledge of PPE protocols.

3. Applying clean and sterile techniques.

4. Providing evidence of participation in workplace OHS processes.

5. Applying knowledge of safety signs and their meanings.

6. Applying knowledge of the roles and responsibilities of supervisors and managers in the workplace.

7. Applying knowledge of the roles and responsibilities of OHS representatives, OHS committees and employers.




Cluster 4 – Client servicesCandidate’s name Date completed








1. Working within role and responsibility in a manner which accommodates and accepts individual differences.

2. Complying with relevant policies, protocols, guidelines and procedures of the organisation.

3. Establishing and maintaining relationships, taking into account individual differences.

4. Interpreting and following instructions and guidance from health professionals involved in the care of clients.

5. Handling complaints and resolving conflict, or referring matters to supervisors when required.

6. Working effectively as part of a team.

7. Communicating in a non-discriminatory, supportive and inclusive manner.

8. Listening and responding to communication initiatives of client.











9. Demonstrating respect for clients, using effective listening techniques and displaying empathy for clients and relatives.

10. Demonstrating effective communication skills with clients.

11. Demonstrating effective relationship management with clients.

12. Performing care tasks safely.

13. Maintaining client confidentiality and privacy.

14. Using correct manual handling techniques.

15. Undertaking procedures in a safe, caring manner that maintains the client’s dignity.

16. Transporting and delivering client to correct destination according to safe working practices.





Cluster 5 – Transport and cleaning servicesCandidate’s name Date completed







1. Following procedures for entering a clean room environment.

2. Conducting work, minimising risk of contamination.

3. Taking clean room control measures related to monitoring requirements.

4. Exiting the clean room environment according to workplace procedures.

5. Interpreting job requirements.

6. Organising work areas and medical gas equipment.

7. Selecting appropriate equipment and PPE.

8. Identifying potential risks, hazards of the handling and storage of medical gas equipment.

9. Using all medical gas equipment safely and appropriately.










10. Preparing, making and leaving a bed ready for occupancy in accordance with organisational procedures.

11. Applying knowledge of bed linen items.

12. Handling soiled linen safely.

13. Following correct bed cleaning procedures.

14. Following instructions from nursing staff.







Cluster 6 – Behaviour and diversityCandidate’s name Date completed







1. Applying culturally respectful practices in the workplace to demonstrate respect and inclusiveness of culturally diverse people in all work practices

2. Using effective strategies to address and eliminate discrimination and bias in the workplace.

3. Applying knowledge of organisational reporting processes.

4. Applying OHS to issues relating to difficult and challenging behaviour.






Cluster 7 – Nursing assistanceCandidate’s name Date completed







1. Using equipment for gathering client clinical data.

2. Using equipment and aids to assist with mobility and personal care.

3. Demonstrating: simple dressings catheter care (not including insertion or

removal of tubes) application of prosthesis application of anti thrombosis stockings assistance with breathing devices

(under the direct supervision of a health professional)

simple eye care.

4. Setting up equipment for procedures in an acute care setting.

5. Applying knowledge of record keeping/filing systems and security procedures for the acute care environment.


HLT32507 Certificate III in Health Services AssistanceSection 6 – Third Party Report and Supporting Documentation

Section 6

Third Party Reportand

Supporting DocumentationIt is recommended that the Assessor verify the third party report with the person who completes the form to confirm the candidate’s skills in different contexts over time.

This information may be provided at, and form part of, the interview.



Third Party Report(Referee testimonial)

All people who verify your work are to complete the details below to ensure validity. (You may need multiple copies of this form.)

HLT32507 Certificate III in Health Services Assistance

Candidate’s nameReferee’s name(Name of person providing this evidence)

Position/titleWorkplaceWorkplace address

Telephone numbersEmail addressThis report was completed via interview by Assessor q independently by referee q

Interview conducted by (if applicable)

Date of interviewInstructions As part of the assessment for Certificate III in Health Services

Assistance, the candidate requires evidence from a third party (employer, supervisor or equivalent). This evidence will be used to validate the candidate’s skills and experience.A letter of support from the organisation validating a range of tasks performed by the candidate over a period of time is useful in identifying competence.

To whom it may concernRe: _____________________________________ who is a ____________________________.

(insert candidate’s name) (insert industry/job title).

I certify that the above-named person has:

worked at ________________________________ for a period of _______________________.(insert name of workplace) (insert length of time).

Yes NoI understand the evidence/tasks the candidate has performed on which I am required to comment. q q

I am willing to be contacted if further verification of my statements is required. q q

If you would like further information or would like to discuss any of the above, I can be contacted on ____________________________________ (insert phone number).

Yours sincerely



Signature: _____________________________________ Date: ________________________



Supporting DocumentationThe following table provides a guide of additional evidence sources to support your claim for Recognition of Prior Learning. If you have other evidence you are encouraged to provide this to your Assessor.

If you do not have all this evidence you are not excluded from applying for recognition and you should discuss options with your Assessor.

If you are providing documents as evidence then it is a good idea to number each document for easy identification. Place the number of the relevant document against the evidence listed below.

Candidate’s name:Date:

HLT32507 required documentary evidence Document number

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.



Assessor’s Evidence Summary SheetThe Assessor completes this table during the assessment to record the evidence collected.

It is expected that this evidence summary sheet (or similar) is attached to the evidence.

Candidate’s name

Date

Unit Code Unit Title

Evidence collected

Com

pete

ncy

dem

onst

rate

d

Que

stio

ns

Prac

tical

Third

Par

tyR

epor

t

Oth

er e

vide

nce

Core units

HLTHIR301A Communicate and work effectively in health q Yesq No

BSBFLM303B Contribute to effective workplace relationships q Yesq No

HLTAP301A Recognise health body systems in a health care context

q Yesq No

BSBMED201A Use basic medical terminology q Yesq No


q Yesq No

HLTOHS200A Participate in OHS processes q Yesq No

Elective units

HLTCSD201B Maintain high standard of client serviceq Yesq No

HLTCSD304B Support the care of clientsq Yesq No

HLTCSD305B Assist with client movementq Yesq No

HLTCSD208B Transport clientsq Yesq No

HLTCSD203B Prepare and maintain bedsq Yesq No

FDFZPRCR2A Work in a clean room environmentq Yesq No

HLTMS207B Handle medical gases safelyq Yesq No


q Yesq No



Unit Code Unit Title

Evidence collected

Com

pete

ncy

dem

onst

rate

d

Que

stio

ns

Prac

tical

Third

Par

tyR

epor

t

Oth

er e

vide

nce

Elective units


q Yesq No

HLTAIN301A Assist nursing team in an acute care environment q Yesq No

HLTAIN302A Provide support in an acute care environment q Yesq No

Assessor’s signature

Assessor’s name

Date


HLT32507 Certificate III in Health Services AssistanceSection 7 – Mapping of Assessment Tools

Section 7

Mapping ofAssessment Tools

This section contains tables with mapping of each of the assessment tools provided, against the requirements of the units of competency, for the qualification, that makes up this Assessment Tool Kit.

It is important to note that this section is used for validation purposes only.

Whilst every effort is made to ensure that all the unit requirements for each unit are covered, the developers do not give any warranty nor accept any liability in relation to the mapping provided.

Note: It is recommended that these Assessment Tools be validated prior to using them for the first time, or after any customisation has been made, to ensure they meet the requirements of the organisation and meet AQTF Standards.



Mapping document for Cluster 1 – Work relationships

Using this documentThis document is mapped to the direct sources of evidence required to satisfy competency in this particular cluster.

Each of the columns reflects the particular tool in use, and the numbers relate to the question numbers in that tool which support the relevant performance criteria, critical aspects of evidence or required knowledge and skills in this cluster.

Note: The final column, ‘Supplementary evidence’, refers to any suggested sources of documentary evidence that the candidate may use to support their application for RPL.



Evidence MatrixThe evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria and critical aspects of evidence, underpinning skills and knowledge.

Cluster 1 – Work relationshipsUnits of competencyHLTHIR301A Communicate and work effectively in healthBSBFLM303B Contribute to effective workplace relationships

Element Performance Criteria Question Practical Tasks Supplementary Evidence

HLTHIR301A Communicate and work effectively in healthElement 1 – Work ethically 1.1 Follow ethical guidelines in decision-making in all work

undertaken in the health setting, with awareness of potential ethical complexity in own work role.

Q1, 2

1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken.

Q3

1.3 Refer any breach or non-adherence to standard procedures or adverse event to appropriate personnel.

Q1 Task 1

1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure.

Q6 Task 1

1.5 Show respect for rights and responsibilities of others through considered application of work practices.

Q1, 10

1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken.

Q4, 7

1.7 Recognise, avoid and/or address any conflict of interest. Q14 Task 1

Element 2 – Communicate effectively in a health setting

2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards.

Q11, 12, 14 Task 1






2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters.

Q6, 7 Task 1

2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received.

Q3, 4, 5 Task 1

2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes.

Q10, 11 Task 1

2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards.

Q11, 13 Task 1

2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace.

Q14 Task 1

Element 3 – Practise high standards of personal hygiene

3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting.

Q3, 4 Task 1

3.2 Wear personal protective equipment correctly according to organisation requirements.

Q4 Task 1

3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures.

Q3, 4 Task 1

3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards.

Q3, 4 Task 2






Element 4 – Promote a positive approach to health

4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health.

Q13 Task 1

4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate.

Q11 Task 1

4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy.

Q11, 14 Task 1

4.4 Focus on preventing ill health and minimising risk in the workplace.

Q7, 10, 11 Task 2

Element 5 – Maintain professional work standards

5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel.

Q4, 5 Task 1

5.2 Contribute to identifying and implementing improved work practices.

Q12 Task 1

5.3 Comply with relevant accreditation standards applying to work undertaken.

Q4 Tasks 1, 2

5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken.

Q12 Tasks 1, 2

5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements.

Q13 Task 1






5.6 Issues requiring mandatory notification are identified and reported to supervisor and/or an appropriate authority.

Q9 Task 2

Element 6 – Work effectively within the health care system

6.1 Demonstrate respect for workers from different sectors and levels of the industry.

Q14 Task 2

6.2 Work with awareness of the roles of various organisations in the health care system in Australia.

Q5 Task 1

6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians.

Q5 Task 1

Element 7 – Take responsibility for personal skill development

7.1 Seek advice from appropriate persons on areas for skills/knowledge development.

Q12

7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager.

Q12

7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training.

Q12

7.4 Identify and prioritise personal work goals in accordance with organisation requirements.

Q12

Critical aspects of evidence

Demonstrated knowledge of the ramifications of breaches of duty of care, confidentiality, ethical guidelines and other relevant policies and legislation.

Q7, 9 Tasks 1, 2

Demonstrated understanding of good personal hygiene and risk associated with poor hygiene.

Q1, 3, 4

Identification of own responsibilities within the workplace. Q4, 7






Required knowledge Meaning of duty of care, confidentiality of information and ethical decision-making in relation to specific work role duties and responsibilities; what constitutes a breach of these and potential ramifications of such a breach.

Q1, 2, 7 Tasks 1, 2

Broad implications of relevant legislation, including: OHS infection control access and equity anti-discrimination privacy child protection.

Q7, 4, 9

Principles underpinning client-centred health care. Q11

Principles of client safety. Q1, 11

Role, function and objectives of the organisation, and relevance to specific work role.

Q4

Organisation procedures relating to: fire safety emergency response security.

Q5, 7

Purpose of accreditation process and quality improvement practice.

Q5






Required knowledge (continued)

Broad understanding of relevant organisation procedures, policies, awards, standards and legislation and how to access them.

Q5, 8, 10Q4, 7

Basic knowledge of employment terms and conditions in the workplace.

Required skills Ability to: demonstrate functional literacy skills needed for written

and oral information about workplace requirements

Tasks 1, 2

demonstrate communication skills as required by specific work role, including:○ interpreting and following verbal and/or written

instructions○ seeking clarification of tasks○ providing information○ reporting incidents in line with organisation

requirements

Tasks 1, 2

accurately follow procedures relating to:○ personal hygiene○ using personal protective equipment

Tasks 1, 2

apply decision-making and problem-solving skills as required to constructively achieve identified outcomes in line with work role

Task 2






Required skills (continued) use initiative in responding to challenging situations and individuals

Q13, 15

take a responsible approach to professional development, including:○ maintaining own skills and knowledge and ongoing

development○ being open to learning new ideas and techniques in a

range of settings○ sharing workplace information with others.

Q13

BSBFLM303B Contribute to effective workplace relationshipsElement 1 – Seek, receive and communicate information and ideas

1.1 Information associated with the achievement of work responsibilities is collected from appropriate sources.

Q5, 11, 12, 13, 14 Task 1

1.2 Ideas and information are communicated in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any special needs.

Q12, 14 Task 1

1.3 Contributions from internal and external sources are sought and valued in developing and refining new ideas and approaches within organisational processes.

Q11, 12 Task 1

1.4 Consultation process allows employees to contribute to issues related to their work, and the outcomes of consultation are promptly made known to the work team.

Q14 Task 1

1.5 Issues raised are dealt with and resolved promptly or referred to relevant personnel.

Q10, 14 Task 1






Element 2 – Encourage trust and confidence

2.1 People are treated with integrity, respect and empathy. Q11, 13, 14 Task 2

2.2 Effective relationships are encouraged within the framework of the organisation's social, ethical and business standards.

Q11, 13, 14 Task 2

2.3 Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance.

Q11, 12, 14 Task 2

2.4 Interpersonal styles and methods are adjusted to the organisation's social and cultural environment.

Q11, 14 Task 2

Element 3 – Identify and use networks and relationships

3.1 Workplace networks are identified and used to help build relationships.

Q14

3.2 Value of networks and other work relationships is recognised in providing benefits for the team and the organisation.

Q14 Task 2

Element 4 – Contribute to positive outcomes

4.1 Difficulties are identified and action is taken within own level of responsibility to rectify the situation according to organisational and legal requirements.

Q1 Task 2

4.2 Colleagues are supported in resolving work difficulties. Q14 Task 2

4.3 Workplace outcomes are regularly reviewed and improved in consultation with relevant personnel.

Q12, 14 Task 2

4.4 Poor work performance is identified and action is taken within own level of responsibility according to organisational policies.

Q12, 13, 14 Task 2





BSBFLM303B Contribute to effective workplace relationships4.5 Conflict is dealt with constructively within the

organisation's established processes.Q11, 12, 14 Task 2


None listed

Required knowledge Relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination.

Q3, 7, 11, 12

A general understanding of the principles and techniques associated with relationship management: developing trust and confidence behaving consistently in work relationships identifying the cultural and social environment identifying and assessing interpersonal styles establishing networks identifying and resolving problems handling conflict managing poor work performance monitoring and improving work relationships.

Q11, 14

BSBFLM303B Contribute to effective workplace relationshipsRequired skills Ability to relate to people from a range of social, cultural and

ethnic backgrounds and physical and mental abilities.Q11, 14





Relationship management and communication skills to: interpret information from a variety of people respond to unexpected demands from a range of people gain the trust and confidence of colleagues deal with people openly and fairly forge effective relationships with internal and/or external

people.

Q11, 12, 14

Functional literacy skills to access and use workplace information.

Q1, 2, 4, 12, 13

Coaching and mentoring skills to provide support to colleagues.

Q12, 14



Mapping document for Cluster 2 – Health services







Cluster 2 – Health servicesUnits of competencyHLTAP301A Recognise healthy body systems in a health care contextBSBMED201A Use basic medical terminology


HLTAP301A Recognise healthy body systems in a health care contextElement 1 – Apply knowledge of the basic structure of the healthy human body

1.1 Use accepted health terminology to describe the normal structure, function and location of the major body systems.

Q1, 2, 3 Task 3

1.2 Apply a basic understanding of the fundamental principles of maintaining a healthy body.

Q4 Task 3

1.3 Work with knowledge of the major components of each body system and their location in relation to other structures.

Q1, 2, 3 Task 3

Element 2 – Apply basic knowledge of factors that support healthy functioning of the body

2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards.

Q4 Task 3

2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters.

Q2, 4 Task 3


Demonstrated ability to apply knowledge within requirements of an identified modality of health care or support services to a specific age group.

Q1–5 Tasks 3, 4

Consistency of application of knowledge should be demonstrated over the required range of workplace application relevant to an identified work role.






Required knowledge Basic structure and functions of the body systems and associated components, including: cardiovascular system respiratory system musculo-skeletal system endocrine system nervous system digestive system urinary system reproductive system integumentary system lymphatic system the special senses – smell, taste, vision, equilibrium and

hearing cells, tissues and organs.

Basic maintenance for a healthy body.

Q1–5 Tasks 3, 4

Required skills Ability to: use and articulate accurately common health terminology

related to human anatomy and physiology apply essential knowledge as outlined to own work role.

Q1–5 Tasks 3, 4





BSBMED201A Use basic medical terminologyElement 1 – Respond appropriately to instructions which contain basic medical terminology

1.1 Written and oral instructions using basic medical terminology are received, understood and documented.

Q6–8 Task 3

1.2 Checklists are used where appropriate. Task 4

1.3 Abbreviations for commonly used medical terms and associated processes are understood.

Q6–10

1.4 The policies and procedures of the medical practice are understood and adhered to.

Q9, 10 Tasks 3, 4

1.5 Clarification is sought where necessary. Task 3

Element 2 – Carry out routine tasks

2.1 Basic medical terminology is used correctly in the completion of routine tasks.

Q6–8 Task 3

2.2 Assistance is sought from designated person as required.

Tasks 3, 4

Element 3 – Use appropriate basic medical terminology in oral and written communication with patients, fellow workers and health professionals

3.1 Appropriate basic medical terminology is used as directed in oral communication with patients, fellow workers and health professionals.

Q6–8 Task 3

3.2 Appropriate basic medical terminology is used as directed in written communication with patients, fellow workers and health professionals.

Q6–8 Task 3

3.3 Basic medical terminology is spelt and pronounced correctly.

Tasks 3, 4

3.4 Advice is sought from designated person with regard to basic medical term/s and accompanying process/es.

Tasks 3, 4







Abbreviations for basic medical terms and associated processes are identified and used where appropriate.Basic medical terminology is spelt and pronounced correctly.Routine communication is carried out in a professional manner using appropriate communication strategies, including clear language.Confidentiality, security and privacy of information is maintained.Activities and actions are carried out within local, state and federal legislation.Instructions are followed.Activities are well organised, executed in a timely fashion and any documents prepared or obtained are filed appropriately.All written communication is self-checked for spelling errors, grammatical mistakes and missing words.

Q1–10 Tasks 3, 4

Required knowledge Office practice manual.Relevant state/federal legislation.Own and others' responsibilities.Appropriate forms and recording requirements.Appropriate external agencies.

Q9–10 Tasks 3, 4

At this level the learner must demonstrate knowledge by recall in a narrow range of areas.

Q1–10






Required skills Literacy: interpret set procedures, policies, signs and instructions, uses correct spelling, grammar and punctuation.Follow routine oral and written sequenced instructions.Language: relay information, use appropriate and correct medical terminology, use correct pronunciation and sentence structures.Communication: listen and question to clarify terms and context.Interpersonal: interact with patients and others in an appropriate manner.

Tasks 3, 4



Mapping document for Cluster 3 – Working safely







Cluster 3 – Working safelyUnits of competencyHLTIN301A Comply with infection control policies and procedures in health workHLTOHS200A Participate in OHS processes


HLTIN301A Comply with infection control policies and procedures in health workElement 1 – Follow infection control guidelines

1.1 Demonstrate the application of standard precautions to prevent the spread of infection in accordance with organisation requirements.

Task 5

1.2 Demonstrate the application of additional precautions when standard precautions alone may not be sufficient to prevent transmission of infection.

Task 5

1.3 Minimise contamination of materials, equipment and instruments by aerosols and splatter.

Task 5

Element 2 – Identify and respond to infection risks

2.1 Identify infection risks and implement an appropriate response within own role and responsibility.

Q4, 6 Task 5

2.2 Document and report activities and tasks that put clients and/or other workers at risk.

Task 5

2.3 Respond appropriately to situations that pose an infection risk in accordance with the policies and procedures of the organisation.

2.4 Follow procedures for risk control and risk containment for specific risks.

Q7, 8

2.5 Follow protocols for care following exposure to blood or other body fluids as required.

Task 5






2.6 Place appropriate signs when and where appropriate. Q17 Tasks 5, 6

2.7 Remove spills in accordance with the policies and procedures of the organisation.

Tasks 5, 6

Element 3 – Maintain personal hygiene

3.1 Maintain hand hygiene by washing hands before and after client contact and/or after any activity likely to cause contamination.

Q11 Tasks 5, 6

3.2 Follow hand washing procedures. Q11 Tasks 5, 6

3.3 Implement hand care procedures. Q11 Tasks 5, 6

3.4 Cover cuts and abrasions with waterproof dressings and change as necessary.

Q10 Tasks 5, 6

Element 4 – Use personal protective equipment

4.1 Wear personal protective clothing and equipment that complies with Australian/New Zealand Standards®, and is appropriate for the intended use.

Q12 Tasks 5, 6

4.2 Change protective clothing and gowns/aprons daily, more frequently if soiled and where appropriate, after each client contact.

Tasks 5, 6

Element 5 – Limit contamination

5.1 Demarcate and maintain clean and contaminated zones in all aspects of health care work.

Q13 Tasks 5, 6

5.2 Confine records, materials and medicaments to a well-designated clean zone.

Q13 Tasks 5, 6

5.3 Confine contaminated instruments and equipment to a well-designated contaminated zone.

Q13 Tasks 5, 6






Element 6 – Handle, package, label, store, transport and dispose of clinical and other waste

6.1 Wear appropriate personal protective clothing and equipment in accordance with occupational health and safety policies and procedures when handling waste.

Q12 Tasks 5, 6

6.2 Separate waste at the point where it has been generated and dispose of into waste containers that are colour coded and identified.

Q13, 14 Tasks 5, 6

6.3 Store clinical or related waste in an area that is accessible only to authorised persons.

Q13 Tasks 5, 6

6.4 Handle, package, label, store, transport and dispose of waste appropriately to minimise potential for contact with the waste and to reduce the risk to the environment from accidental release.

Tasks 5, 6

6.5 Dispose of waste safely in accordance with policies and procedures of the organisation and legislative requirements.

Q15 Tasks 5, 6

Element 7 – Clean environmental surfaces

7.1 Wear personal protective clothing and equipment during cleaning procedures.

Q10 Tasks 5, 6

7.2 Remove all dust, dirt and physical debris from work surfaces.

Q14 Task 5

7.3 Clean all work surfaces with a neutral detergent and warm water solution before and after each session or when visibly soiled.

Q14 Task 5






7.4 Decontaminate equipment requiring special processing in accordance with quality management systems to ensure full compliance with cleaning, disinfection and sterilisation protocols.

Task 5

7.5 Dry all work surfaces before and after use. Task 5

7.6 Replace surface covers where applicable. Task 5

7.7 Maintain and store cleaning equipment. Task 5


Observation of workplace performance is preferred for assessment of this unit.Evidence of specified essential knowledge as well as skills.Demonstration of compliance with the organisation’s infection control policy as it relates to specific job role.Consistency of performance should be demonstrated over the required range of workplace situations: consistent application of hand washing, personal hygiene

and personal protection protocols consistent application of clean and sterile techniques consistent application of protocols to limit contamination.

Q1–14 Tasks 1, 2

Required knowledge Basic microbiology including: bacteria and bacterial spores fungi viruses.

Q1, 2 Tasks 1, 2







Aspects of infectious diseases including: pathogens opportunistic organisms.

Q3

Disease transmission: sources of infecting micro-organisms including persons

who are carriers, in the incubation phase of the disease or those who are acutely ill

paths of transmission including direct contact, aerosols and penetrating injuries

risk of acquisition.

Q3

Susceptible hosts including persons who are immune suppressed, have chronic diseases such as diabetes and the very young or very old.

Q3

Organisation requirements relating to immunisation, where applicable.

Q4

The organisation’s infection control policies and procedures. Q4

Identification and management of infectious risks in the workplace.

Q7, 8

Clean and sterile techniques. Q15

Standard precautions. Q5

Additional precautions. Q6

Good personal hygiene practice including hand care.







Effective hand hygiene: when hands must be washed procedures for routine hand wash procedures for surgical hand wash.

Q9

Personal protective equipment: guidelines for wearing gowns and waterproof aprons guidelines for wearing masks as required guidelines for wearing protective glasses guidelines for glove use.

Q9

Surface cleaning: cleaning procedures at the start and end of the day routine surface cleaning managing a blood or body fluid spill.

Q6, 14, 16

Sharps handling and disposal techniques. Q6, 14, 16






Required skills Ability to: apply standard precautions such as:

○ consistently follow the procedure for washing and drying hands

○ consistently put into practice clean and sterile techniques

○ consistently use personal protective equipment○ consistently limit contamination○ consistently maintain clean surfaces and manage

blood and body fluid spills○ consistently protect materials, equipment and

instruments from contamination until required for use○ consistently ensure instruments used for invasive

procedures are sterile at time of use (where appropriate).

apply additional precautions when standard precautions are not sufficient.

Tasks 5, 6

HLTOHS200A Participate in OHS processesElement 1 – Plan and prepare to work safely

1.1 Identify hazards in the work area, and take action to control risk.

Q16, 17, 18 Task 6

1.2 Report residual risk according to organisation procedures.

Q5, 8 Task 6

1.3 Carry out pre-start checks as required according to work procedures.

Q5, 8 Task 6






Element 2 – Conduct work safely

2.1 Use personal protective equipment correctly and maintain when required.

Q10 Tasks 5, 6

2.2 Follow work procedures and workplace instructions for ensuring safety when planning and conducting work.

Q5, 8 Tasks 5, 6

2.3 Report incidents and injuries to designated personnel. Q5, 8 Task 6

2.4 Undertake OHS housekeeping in work area. Task 6

2.5 Manage own levels of stress and fatigue to ensure ability to work safely.

Task 6

Element 3 – Participate in OHS consultative activities

3.1 Make a constructive contribution to workplace meetings, workplace inspections or other OHS consultative activities.

Task 6

3.2 Raise OHS issues with designated personnel according to organisation procedures.

Task 6

3.3 Provide input to improve workplace OHS systems and processes, according to organisation procedures, to eliminate hazards or reduce risk.

Task 6

3.4 Maintain and update own knowledge of OHS issues as they apply to workplace systems, equipment and processes.

Task 6

Element 4 – Follow emergency response procedures

4.1 Identify and report emergency situations. Q24 Task 6

4.2 Follow organisation procedures for responding to emergencies.

Q22, 23 Task 6

4.3 Apply knowledge of roles and responsibilities of OHS representatives and OHS committees.

Q23 Task 6







Evidence of the application of their knowledge of OHS: in an actual or simulated workplace context involving

relevant work processes to their own health and safety within their work area to that of others who may be affected by their actions.Evidence of participating in workplace OHS processes.Evidence gathered by an assessor to determine competence will include practical demonstration of competence, including: workplace demonstration, simulation exercise, scenario or

role-play indirect evidence from workplace supervisor reports and

workplace documentation.

Tasks 5, 6

Required knowledge Safety signs and their meanings, including signs for: personal protective equipment emergency equipment dangerous goods class signs specific hazards such as sharps, radiation.

Q15

Legal rights and responsibilities of the workplace parties.

The difference between hazard and risk. Q18, 19

Nature of common workplace hazards such as chemicals, bodily fluids, sharps, noise, manual handling, work postures, underfoot hazards and moving parts of machinery.

Q16, 17

Standard emergency signals, alarms and required responses. Q26







A basic understanding of the hierarchy of control. Q27

Safety measures related to common workplace hazards. Q17

Sources of OHS information in the workplace with some limited knowledge of external sources of OHS information.

Q4, 13

The roles and responsibilities of employees, supervisors and managers in the workplace.

Q23

Roles and responsibilities of OHS representatives, OHS committees and employers.

Q25

Workplace specific information including: hazards of the particular work environment potential emergencies relevant to the workplace designated person(s) for raising OHS issues organisation and work procedures particularly those

related to performance of own work, specific hazards and risk control, reporting of hazards, incidents and injuries, consultation, use of PPE and emergency response

potential emergency situations, alarms and signals, and required response.

Q16, 17, 20, 22






Required skills Ability to: follow clear, logical, verbal or clear, logical plain English

written instructions interpret selected pictorial/graphical and written

signs/instructions clarify meaning with peers and supervisors give accurate verbal or written descriptions of incidents or

hazards.Preparedness to be involved in OHS activities, including inspections and meetings.

Tasks 5, 6



Mapping document for Cluster 4 – Client services







Cluster 4 – Client servicesUnits of competencyHLTCSD201B Maintain high standard of client serviceHLTCSD304B Support the care of clients



HLTCSD201B Maintain high standard of client serviceElement 1 – Communicate appropriately with clients

1.1 Ensure participation in work team is constructive and collaborative and demonstrates an understanding of own role.

Q1 Task 7

1.2 Identify and use communication strategies and techniques to achieve most effective client service outcomes.

Q2 Task 7

1.3 Respond to and deal with complaints in line with organisation policy to enhance service to clients.

Q2 Task 8

1.4 Access interpreter services as required. Q2 Task 7

1.5 Take action to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to appropriate personnel.

Q2 Task 7

Element 2 – Establish and maintain an appropriate relationship with clients

2.1 Establish rapport with client and ensure the service is appropriate to and in the client’s best interest.

Q4, 5 Tasks 7, 8

2.2 Use effective listening skills to ensure a high level of effective communication and quality service provision.

Q3 Task 7

2.3 Correctly identify client concerns and needs and respond within agreed level of responsibility, established procedures and guidelines for reporting to supervisors.

Q2 Tasks 7, 8







2.4 Seek advice from appropriate sources to resolve any concerns or issues regarding relationship with, and/or service to clients when required.

Q2 Task 8

2.5 Consistently monitor and evaluate effectiveness of interpersonal interaction to ensure best client service outcomes.

Q4 Tasks 7, 8

Element 3 – Act in a respectful manner at all times

3.1 Positively, actively and consistently demonstrate respect for differences in all work.

Q3 Task 8

3.2 Maintain confidentiality and privacy of clients. Q3 Tasks 7–10

3.3 Demonstrate courtesy in all interactions with clients, their visitors, carers and family.

Q3 Tasks 7, 8

3.4 Provide assistance with the care of clients with challenging behaviour in accordance with established procedures.

Q2, 3, 4 Task 7

3.5 Use appropriate techniques to manage and minimise aggression.

Q2 Task 7

Element 4 – Evaluate own work to maintain a high standard of client service

4.1 Seek and receive advice and assistance from appropriate sources on own performance.

Q4

4.2 Adjust own work to incorporate advice that addresses performance issues, to maintain the agreed standard of client support and service.

Tasks 7, 8


None listed







Required knowledge Roles and responsibilities of self and other workers within the organisation.When client issues need to be referred to an appropriate health professional.Organisation policies and procedures for privacy and confidentiality of information provided by clients and others.Knowledge of cultures relevant to the particular service.Cultural differences in Australia.Available interpreter services.Organisation policy on client rights and responsibilities.

Tasks 7–10

Required skills Ability to: work within role and responsibility in a manner which

accommodates and accepts individual differences

Tasks 7, 8

comply with relevant policies, protocols, guidelines and procedures of the organisation

establish and maintain relationships, taking into account individual differences

Q3

interpret and follow the instructions and guidance of health professionals involved with the care of clients

handle complaints and resolve conflict, or refer matters to supervisors when required

Q2

work effectively as part of a team Q1







Required skills (continued) communicate in a non-discriminatory, supportive and inclusive manner

listen and respond to communication initiatives of client Q4

demonstrate respect for clients, use effective listening techniques and display empathy with clients and relatives

use literacy skills in reading, writing and oral communication to fulfil job role in a safe manner and as specified by the organisation, including:○ understand symbols used in OHS signs○ read workplace safety pamphlets or procedure

manuals and labels○ use appropriate verbal and non-verbal communication

styles○ ask questions○ provide clear information○ listen to and understand workplace instructions and

clarify when necessary○ apply literacy skills as required in English or a

community language.

use problem-solving skills to:○ effectively utilise available resources○ prioritise workload.






HLTCSD304B Support the care of clientsElement 1 – Establish and maintain an appropriate relationship with a client

1.1 Demonstrate courtesy when communicating with all clients and staff in the service/organisation.

Tasks 7, 8

1.2 Make initial contact with client regarding care and appropriate time for care according to the care plan and/or established procedures.

Task 8

1.3 Initiate interpersonal exchanges with clients as appropriate.

Task 8

1.4 Use constructive communication techniques to develop and maintain effective relationships with clients.

Task 8

1.5 Consistently generate the trust and confidence of clients in all relevant work activities undertaken.

Task 8

1.6 Consistently maintain confidentiality and privacy clients. Q4, 5 Task 8

1.7 Respect the client rights and roles in decision-making. Task 8

1.8 Act upon feedback from client regarding quality of care. Q4 Task 8

Element 2 – Provide assistance to meet client needs as directed

2.1 Assemble necessary equipment as and when required according to established procedures.

Task 8

2.2 Make client comfortable according to individual needs and established procedures.

Task 8

2.3 Provide assistance and support with minimum physical and emotional discomfort to clients and without risk to self.

Task 8

2.4 Undertake final check of client comfort and safety. Task 8







2.5 Provide care according to the care plan and the direction of a health professional.

Task 8

2.6 Recognise unique client care needs. Q4 Task 8

2.7 Respect individual differences and ensure maximum privacy and safety when assisting with care.

Task 8

2.8 Provide continuing care according to established organisation procedures and to client care plan.

Task 8

2.9 Seek advice and assistance from appropriate sources, including client as required.

Task 8

2.10 Conscientiously provide duty of care in all relevant circumstances.

Task 9

2.11 Provide assistance as directed in emergency situations. Q4

Element 3 – Comply with established guidelines and procedures

3.1 Provide assistance and support in accordance with established organisation policy and procedures and infection control guidelines.

Q5 Task 8

3.2 Monitor own work to ensure the required standard of client support is maintained.

Q4

3.3 Record client information as appropriate and conform with legal, professional and organisation requirements.

Q5

3.4 Provide reports in accordance with organisation policy and procedures to relevant personnel as required.

Task 8







Element 4 – Recognise and pass on significant information about clients

4.1 Give priority to the confidentiality and privacy of the client when providing reports to appropriate personnel.

Q11

4.2 Obtain information from relevant sources as required. Q11

4.3 Pass on significant information to appropriate care team member as required.

Q11


Evidence of specified essential knowledge as well as skills.Demonstrated consistency of performance over the required range of situations relevant to the workplace.Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible.Effective communication skills with clients.Effective relationship management with clients.Ability to safely perform care tasks.Maintenance of client confidentiality and privacy.

Q1–5 Tasks 7–10

Required knowledge Knowledge of relevant care programs and plans and assistance which may include: purpose of continence programs and knowledge of

continence aids causes of loss of skin integrity, implications for the client

and processes to maintain skin integrity personal care

Q5








infection control procedures awareness of relevant OHS guidelines, especially manual

handling working within role and responsibility working effectively and following directions complying with relevant policies, protocols, guidelines and

procedures.

Knowledge of basic appreciation of body systems. Q5

Knowledge of wheelchairs, other aids, prostheses and orthoses depending upon setting and client case mix.

Q5

Organisation policies and procedures for privacy and confidentiality of information provided by clients and others.

Q5

Knowledge of cultures relevant to the particular service. Q5

Required skills Ability to: communicate in a non-discriminatory, supportive and

inclusive manner listen and respond to communication initiatives of client demonstrate respect for client understand the roles and responsibilities of self and other

workers within the service/organisation establish and maintain relationships taking into account

individual differences use effective listening techniques

Tasks 7, 8







Required skills (continued) use appropriate verbal and non-verbal communication styles

use problem-solving skills including the ability to use available resources and prioritise workload

deal with conflict work with others and display empathy with client and

relatives use reading and writing skills – literacy competence

required to fulfil job roles in a safe manner and as specified by organisation. The level of skill may range from the ability to understand OHS policy, to reading workplace safety or procedure manuals, to writing reports. Literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available. Literacy may be required in English or a community language.

use oral communication skills – language competence required to fulfil job roles in a safe manner and as specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to, and understanding, workplace instructions, and clarifying workplace instructions when necessary. The organisation may require competence in English or community language, depending on client group.

use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers.






HLTCSD305B Assist with client movementElement 1 – Prepare to assist with client movement

1.1 Confirm requirements for assisting with client movement with relevant personnel and care plan or organisation policy and procedures.

Task 10

1.2 Select equipment according to client requirements. Task 10

1.3 Appropriately prepare environment. Task 10

1.4 Explain the procedure to client and answer questions answered as required and according to appropriate communication protocols.

Task 10

1.5 Seek client consent and cooperation. Task 10

1.6 Carry out procedure according to safe working practices. Task 10

Element 2 – Assist with client movement

2.1 Carry out client movement using appropriate safe handling method and equipment as required.

Task 10

2.2 Take appropriate action to ensure client comfort and safety throughout positioning or transfer.

Task 10

2.3 Communicate with clients during movement according to appropriate protocols.

Task 10

Element 3 – Complete assistance with client movement

3.1 Return equipment to appropriate place as required. Task 10

3.2 Clean equipment in accordance with organisation policy and procedures.

Task 10

3.3 Report equipment faults immediately in accordance with organisation procedures.

Task 10








Evidence of specified essential knowledge as well as skills.Correct manual handling techniques.Undertaking procedures in a safe, caring manner that maintains the dignity of the client.Observation of performance in an actual or simulated workplace setting is required.Consistency of performance should be demonstrated over the required range of situations relevant to the workplace.Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible.

Task 10

Required knowledge Client confidentiality. Q10

Basic body biomechanics. Q10

Soft tissue joint structure. Q10

Range of movement and motion (active, passive, tone). Q10

Cleaning policy and procedure for lifting and transferring equipment.

Q10

Client condition as it relates to transferring/lifting/transporting. Q10

OHS procedures. Q10

Infection control procedures. Q10

Range of mobility and transfer techniques as required by the organisation and OHS procedures.

Q10






HLTCSD305B Assist with client movementRequired knowledge (continued)

‘No lifting’ and ‘limited lifting’ policies and procedures of the organisation.

Q10

Risk that jewellery and personal attire may present. Q10Importance of maintaining skin integrity. Q10Own limitations in carrying out manual handling tasks. Q10

Required skills Ability to: operate lifting and transfer equipment assist a professional with client movement communicate effectively with clients and colleagues complete a manual handling training course beforehand

(desirable) deal with conflict assist clients with meals work with others and display empathy with client and

relatives solve problems including using available resources and

prioritising workload use reading and writing skills – literacy competence

required to fulfil job roles in a safe manner and as specified by organisation. The level of skill may range from the ability to understand OHS policy, to reading workplace safety or procedure manuals, to following manufacturers’ specifications. Literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available. Literacy may be required in English or a community language.

Task 10







Required skills (continued) use oral communication skills – language competence required to fulfil job roles in a safe manner and as specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to, and understanding, workplace instructions, and clarifying workplace instructions when necessary. The organisation may require competence in English or community language, depending on client group.

HLTCSD208B Transport clientsElement 1 – Prepare for transport

1.1 Confirm transport with relevant personnel. Q8 Task 9

1.2 Explain procedure to client or relevant personnel and answer any questions as required.

Q8 Task 9

1.3 Prepare for the safe and timely transportation of the client.

Task 9

1.4 Select equipment and check to ensure that it is clean, complete and correctly functioning for transportation according to transportation requirements.

Q7 Task 9

1.5 Check any other equipment to ensure that it is attached correctly and safely to transportation equipment.

Task 9

Element 2 – Transport client 2.1 Transport client to designated location in accordance with transportation requirements and organisation policy.

Task 9

2.2 Manoeuvre equipment to ensure client comfort and safety and minimise risk to self.

Task 9







Element 3 – Deliver client 3.1 Deliver client to designated location and inform relevant personnel of client’s arrival as required.

Task 9

3.2 Inform relevant personnel of client’s needs as required. Task 9

3.3 Return equipment as required. Task 9

3.4 Carry out reporting requirements as appropriate. Task 9


Evidence of specified essential knowledge as well as skills.Demonstration of consistency of performance over the required range of situations relevant to the workplace.Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible.Following instructions in accordance with organisational procedures.Transporting and delivering client to correct destination according to safe working practices.Communicating effectively with clients.

Task 9

Required knowledge Client handling procedures. Q9 Task 9

Procedures for securing a client. Q9

Infection control procedures. Q9

Client confidentially and privacy requirements. Q9

When client issues need to be referred to an appropriate health professional.

Q9







Required skills Ability to: apply safe working practices, including manual handling

techniques interpret and follow the instructions and guidance of

health professionals involved with the care of clients solve problems including using available resources and

prioritising workload work with others and display empathy with client and

relatives use reading and writing skills – literacy competence

required to fulfil job roles in a safe manner and as specified by the organisation. The level of skill may range from the ability to understand symbols used in OHS signs, to reading workplace safety pamphlets or procedure manuals, to reading labels and manufacturers’ specifications for equipment use. Literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available. Literacy may be required in English or a community language.

use oral communication skills – language competence required to fulfil job roles in a safe manner and as specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to, and understanding, workplace instructions, and clarifying workplace instructions when necessary. Organisations may require competence in English or a community language, depending on client group.

Task 9



Mapping document for Cluster 5 – Transport and cleaning services







Cluster 5 – Transport and cleaning servicesUnits of competencyHLTCSD203B Prepare and maintain bedsFDFZPRCR2A Work in a clean room environmentHLTMS207B Handle medical gases safely


HLTCSD203B Prepare and maintain bedsElement 1 – Prepare area for bed making

1.1 Use personal protective equipment according to organisation policy.

Q1 Task 11

1.2 Adjust the height of the bed when necessary. Q1 Task 11

1.3 Clear the bed and surrounding areas of medical and other equipment before stripping the bed, where necessary.

Q1 Task 11

1.4 Check bed linen for displaced personal items, aids and equipment, and place aids and equipment in appropriate area/container.

Q1 Task 11

Element 2 – Make bed 2.1 Maintain the client’s dignity and privacy. Q3 Task 11

2.2 Strip bed linen, where necessary. Q3 Task 11

2.3 Remove clinical waste and soiled linen and place in appropriate container.

Q3 Task 11

2.4 Clean the bed according to established procedures, where necessary.

Q3 Task 11

2.5 Place clean bed linen on bed in accordance with organisation procedures.

Q3 Task 11

2.6 Re-position existing bed linen. Q3 Task 11






2.7 Ask the client whether they are comfortable, or if they have any specific bed needs.

Q3 Task 11

2.8 Handle reusable clean bed linen in accordance with organisation procedures.

Q3 Task 11

2.9 Clean mattresses and pillows regularly and on discharge, in accordance with organisation procedures.

Q3 Task 11

Element 3 – Leave bed ready for occupancy or continued occupancy

3.1 Adjust bed height for occupancy and apply brakes according to bed type.

Q3, 4 Task 11

3.2 Keep bed and equipment/aids accessible and leave the bed ready for occupancy.

Q3, 4 Task 11

3.3 Report damaged and/or faulty beds, equipment, mattresses, pillows and linen to appropriate personnel.

Q4 Task 11

3.4 Clean (or dispose of appropriately) and return to storage area all cleaning implements.

Task 11


Evidence of specified essential knowledge as well as skills. Q1–4 Tasks 11, 12

Demonstrated consistency of performance over the required range of situations relevant to the workplace.

Where, for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible.

Ability to prepare, make and leave a bed ready for occupancy in accordance with organisational procedures.

Q3






Critical aspects of evidence (continued)

Knowledge of bed linen items. Q2

Procedures for safe handling of soiled linen. Q4

Bed cleaning procedures. Q4

Following instructions from nursing staff.

Required knowledge OHS policies and procedures. Q1, 3

Hygiene policies and procedures. Q2

Infection control policy and procedures. Q1

Required skills Ability to: undertake the organisation’s cleaning procedures for bed

types undertake safe manual handling techniques undertake correct disposal of clinical waste undertake the correct bed making procedures, ie hospital

corners.

Q3 Task 11






Required skills (continued) Reading and writing skills – literacy competence required to fulfil job roles in a safe manner and as specified by organisation and may range from the ability to understand symbols used in OHS signs, to read workplace safety pamphlets or procedure manuals, to read labels. Literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available. Literacy may be required in English or a community language.

Use problem-solving skills required including using available resources and prioritising workload.

Work with others and display empathy with client and relatives.

Use oral communication skills – language competence required to fulfil job roles in a safe manner and as specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to, and understanding, workplace instructions, and clarifying workplace instructions when necessary. The organisation may require competence in English or a community language, depending on client group.

Use numeracy skills that may range from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers.






Element 1 – Prepare to enter a clean room environment

1.1 Appropriate clothing and footwear are identified and available.

Q5 Task 12

1.2 Clothing and footwear are correctly fitted and inspected prior to entering a clean room.

Q5 Task 12

1.3 Hand washing and disinfecting procedures are followed according to workplace procedure.

Q5 Task 12

Element 2 – Work in a clean room environment

2.1 Follow workplace procedures to enter a clean room environment.

Q5

2.2 Conduct work activities so as to minimise risk of contamination.

Q6, 9 Task 12

Element 3 – Exit a clean room environment and de-gown

3.1 Follow workplace procedures to exit a clean room environment.

Task 12

3.2 Remove protective clothing and footwear according to workplace procedure.

Q9 Task 12


None listed

Required knowledge Purpose and conditions required in a clean room environment, including an understanding of how the clean room maintains a clean environment and related airflow systems.

Q5 Task 12

Preparation and handling requirements for garments and footwear worn in a clean room environment, including an understanding of garment features appropriate to a clean room environment and inspection procedure to confirm clothing and footwear are fit for use before fitting.

Q5







Inspection points to confirm that clothing and footwear are correctly fitted according to workplace procedures.Procedures to follow if garments are not fit for use. Q7Clean room control measures and related monitoring requirements, including pressure differences between the clean room and change room and knowledge of location of pressure gauges. It may also involve checking the operating conditions of ventilation systems

Q5, 6

Entry procedures.Requirements for conducting work in a clean room and consequences of not complying with these requirements.

Q9

Work conducted to minimise disturbance of particulates. Q9Procedures to follow to minimise risk of contamination, including cleaning, sanitation, sterilisation and disinfecting of equipment and surfaces.

Q9

Conditions which can cause contamination and control measures to avoid this.

Q9

OHS hazards and controls, including awareness of the limitations of protective clothing and equipment relevant to the work process.

Q9

Procedures for exiting and de-gowning. Q9Laundering requirements and procedures. Q6Housekeeping requirements for work area. Q9Recording requirements and procedures.






Required skills Access workplace information to determine clean room work requirements.

Q6 Task 12

Confirm that protective clothing and footwear are appropriate for use.

Q6

Follow procedures to fit and inspect protective clothing and footwear.

Q5

Follow procedures to enter a clean room environment, including following appropriate hand washing and disinfecting procedures and fitting gloves as required.

Q5

Conduct work in a manner appropriate to minimising risk of contamination, including following procedures for sterilising and disinfecting equipment and surfaces as required.

Q6, 9

Exit the clean room environment according to workplace procedures.

Q9

Remove protective clothing and footwear in correct sequence and deposit for laundering according to workplace procedures.

Q9

Complete records as required. Q9

Maintain work area to meet housekeeping standards. Q6, 9

HLTMS207B Handle medical gases safelyElement 1 – Prepare for use of medical gas and equipment

1.1 Review work sheets to determine medical gas handling requirements.

Q11 Task 13

1.2 Select equipment required for medical gas handling appropriate for the size of cylinder and work tasks.

Q11 Task 13





1.3 Organise and set up work areas to ensure safe, effective and efficient handling of medical gas equipment in accordance with workplace requirements and relevant legislation.

Q11 Task 13

1.4 Inspect medical gas equipment to ensure cleanliness of all components, including yoke, manifold or regulator.

Q11 Task 13

1.5 Identify potential risks and hazards to work and manage according to job requirements, in accordance with workplace requirements, OHS and other relevant legislation.

Q13 Task 13

1.6 Follow workplace procedures for reporting identified risks.

Q11 Task 13

1.7 Select emergency and personal protective equipment and fit in accordance with job requirements, manufacturers’ specifications, workplace requirements and relevant legislation.

Q11, 15 Task 13

1.8 Fit and test bottles and regulators in accordance with workplace policies and procedures and relevant legislation.

Q11 Task 13

HLTMS207B Handle medical gases safelyElement 2 – Handle medical gas equipment appropriately and safely

2.1 Handle medical gas cylinders and related equipment with care, and position according to manufacturer’s recommendations.

Q17 Task 13

2.2 Select appropriate trolley size and type for the movement of cylinders.

Q17 Task 13

2.3 Correctly restrain cylinders for transport. Q17 Task 13





2.4 Select appropriate regulators for use with cylinder. Q11 Task 13

2.5 Close valves prior to transport. Q17 Task 13

2.6 Close cylinder valves and release regulator pressure after use.

Q17 Task 13

2.7 Monitor gas pipeline and manifold systems in accordance with relevant legislation and workplace requirements.

Q17 Task 13

2.8 Replace empty bottles and banks as soon as exhausted and in accordance with workplace policies and procedures.

Q17 Task 13

2.9 Open cylinder valves on manifold banks in accordance with manufacturer’s and organisation policy, and whether they are manual or automatic.

Q11 Task 13

2.10 Ensure only trained and authorised personnel handle medical gas equipment.

Q17 Task 13

2.11 Use personal protective equipment and recommended precautions appropriately when handling medical gas equipment.

Q15 Task 13


Element 3 – Store medical gas cylinders and equipment appropriately

3.1 Store all cylinders and equipment in appropriate storage locations in accordance with organisation policies and manufacturer’s recommendations.

Q19 Task 13

3.2 Store cylinders away from combustible material. Q19 Task 13

3.3 Use cylinder stock on a rotational system and keep full and empty cylinders separate.

Q19 Task 13





3.4 Protect cylinders from cold and heat. Q19 Task 13

3.5 Enclose and secure storage area according to workplace requirements and relevant legislation.

Q19 Task 13

3.6 Display appropriate and clearly visible signage outside medical gas storage area.

Q11 Task 13


This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions.

Task 13

Evidence of competence must include: appropriate interpretation of job requirements

organisation of work areas and medical gas equipment

selection of appropriate emergency and personal protective equipment

Q15

identification of potential risks, hazards to handling and storage of medical gas equipment

Q19

safe and appropriate use of all medical gas equipment. Q17


Critical aspects of evidence (continued)

Reassessment to accommodate changing workplace requirements and in accordance with the policies of the organisation

Required knowledge Gas types. Q11, 18 Task 13

Cylinder identification. Q18





Workplace gas use policies. Q17

Storage and handling requirements. Q19

Potential risks and hazards to gas equipment use. Q13

Transportation requirements. Q19

Emergency response procedures. Q17

Workplace requirements. Q11, 12

OHS requirements. Q17

Relevant industry standards. Q17

Relevant legislation. Q17


Required skills Ability to: communicate effectively, including:

○ interpersonal○ listening○ questioning○ following instructions○ clear labelling○ giving information.

Q16 Task 13

identify gas/types/characteristics Q10

read and interpret work requirements





organise equipment availability Q15

operate equipment

apply materials handling skills

identify cylinder, regulator and valve types

identify gas handling non-conformances

methodically organise work

use safe and efficient work practices

use emergency and personal protective equipment.



Mapping document for Cluster 6 – Behaviour and diversity







Cluster 6 – Behaviour and diversityUnits of competencyHLTCSD306B Respond effectively to difficult or challenging behaviourHLTHIR403B Work effectively with culturally diverse clients and co-workers


HLTCSD306B Respond effectively to difficult or challenging behaviourElement 1 – Plan response 1.1 Identify appropriate response to potential instances of

difficult or challenging behaviour in line with work role and organisation policies and procedures.

Q10

1.2 Ensure planned responses to difficult or challenging behaviour maximise the availability of other appropriate staff and resources.

Q8

1.3 Give priority to safety of self and others in responding to difficult or challenging behaviour.

Task 14

Element 2 – Apply response 2.1 Ensure response to instances of difficult or challenging behaviour reflect organisation policies and procedures.

Task 14

2.2 Seek assistance as required. Task 14

2.3 Deal with difficult or challenging behaviour promptly, firmly and diplomatically in accordance with organisation policy and procedure.

Task 14

2.4 Use communication effectively to achieve the desired outcomes in responding to difficult or challenging behaviour.

Task 14

2.5 Select appropriate strategies to suit particular instances of difficult or challenging behaviour.

Task 14






Element 3 – Report and review incidents

3.1 Report incidents according to organisation policies and procedures.

Q10 Task 14

3.2 Review incidents with appropriate staff and offer suggestions appropriate to area of responsibility.

Q10 Task 14

3.3 Access and participate in available debriefing mechanisms and associated support and/or development activities.

Q10 Task 14

3.4 Seek advice and assistance from legitimate sources as and when appropriate.

Q10 Task 14


This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions.This unit can be assessed independently but holistic assessment practice is encouraged with other related units of competency.Assessment may be conducted on one occasion but should include a diverse range of sources of difficult and challenging behaviours as may be expected in the workplace.A diversity of assessment task is also essential for holistic assessment.

Tasks 14, 15

Required knowledge Knowledge of organisation’s reporting processes. Q10

OHS and issues relating to difficult and challenging behaviour. Q10

Client issues need to be referred to an appropriate health professional.

Q10






Required skills Ability to: interpret and follow the instructions and guidance of health

professionals involved with the care of client Identify when assistance is required maintain personal safety and the safety of others foresee and respond quickly and effectively to

contingencies maintain duty of care effectively use techniques for monitoring own service area

including client satisfaction speak in a firm, diplomatic and culturally appropriate

manner remain calm and positive in adversity think and respond quickly and strategically remain alert to potential incidents of difficult or challenging

behaviour monitor and/or maintain security equipment work with others and display empathy with client and

relatives

Tasks 14, 15






Required skills (continued) use literacy skills in reading, writing and oral communication to fulfil job role in a safe manner and as specified by the organisation, including understanding symbols used in OHS signs, reading workplace safety pamphlets or procedure manuals and labels, using appropriate verbal and non-verbal communication styles, asking questions, providing clear information, listening to, and understanding workplace instructions and clarifying when necessary and applying literacy skills as required in English or a community language.

use numeracy skills to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers

use problem-solving skills to effectively utilise available resources and prioritise workload.

HLTHIR403B Work effectively with culturally diverse clients and co-workersElement 1 – Reflect cultural awareness in work practice

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices.

Q6 Task 15

1.2 Use work practices that create a culturally and psychologically safe environment for all persons.

Q1, 2 Task 15

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.

Task 15


Element 2 – Accept cultural diversity as a basis for

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients.

Q2 Task 15





effective workplace and professional relationships

2.2 Use specific strategies to eliminate bias and discrimination in the workplace.

Q2 Task 15

2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity.

Task 15

Element 3 – Communicate effectively with culturally diverse persons

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others.

Task 15

3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence.

Task 15

3.3 Where language barriers exist, make efforts to communicate in the most effective way possible.

Q7 Task 15

3.4 Seek assistance from interpreters or other persons as required.

Q7 Task 15

Element 4 – Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict. Q8 Task 15

4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences.

Q9 Task 15

4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations.

Q9 Task 15

4.4 Address any difficulties with appropriate people and seek assistance when required.

Q10 Task 15







This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions.Assessment should be conducted on more than one occasion to cover a variety of circumstances to establish consistency.Holistic assessment of this unit of competency is encouraged to ensure application of these skills in conjunction with specific work functions. However, the unit may be delivered and assessed independently.

Task 15

Required knowledge Recognition of cultural diversity in Australian society with many individuals living in many cultures.

Q3

Recognition of cultural influences and changing cultural practices in Australia and its impact on diverse communities that make up Australian society.

Q9

Knowledge of own cultural conceptions and pre-conceptions and perspective of diverse cultures.

Q9

Recognition of impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others.

Q4

Recognition of culture as a dynamic social phenomenon. Q3, 4, 5, 7, 9

Recognition of culture as a range of social practices and beliefs evolving over time.

Q5

Recognition that the word ‘normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experiences and situations.

Q5





HLTHIR403B Work effectively with culturally diverse clients and co-workersRequired knowledge (continued)

Recognition of the unique way individuals may experience a culture and respond to past experiences.

Q5

Knowledge of the principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices.

Q5

Knowledge of availability of resources and assistance within and external to the organisation in relation to cultural diversity issues.

Q6

Knowledge of the role and use of language and cultural interpreters.

Q6

Required skills Ability to: apply culturally respectful practices in the workplace and

to demonstrate respect and inclusiveness of culturally diverse people in all work practices

Task 15

sensitively and respectfully communicate with persons of diverse backgrounds and cultures

respond respectfully and sensitively to cultural beliefs and practices that may cause harm

form effective workplace relationships with co-workers and colleagues of diverse backgrounds and culture

participate in identifying and implementing culturally safe work practices

Q1

use effective strategies to address and eliminate discrimination and bias in the workplace

Q2

use basic conflict resolution and negotiation skills.



Mapping document for Cluster 7 – Nursing assistance







Cluster 7 – Nursing assistanceUnits of competencyHLTAIN301A Assist nursing team in an acute care environmentHLTAIN302A Provide support in an acute care environment


HLTAIN301A Assist nursing team in an acute care environmentElement 1 – Assist with the delivery of nursing care to clients in an acute care environment

1.1 Implement aspects of nursing care to support client needs according to nursing care plan and as delegated by a registered nurse.

Task 16

1.2 Assist in completing assessment tools and collecting clinical data as delegated by a registered nurse.

Task 16

1.3 Use appropriate equipment and procedures when collecting client clinical data.

Task 16

1.4 Identify client preferences when collecting information to be considered in the development of nursing care plan.

Task 16

1.5 Inform client of the purpose of information and data being sought and gain feedback on their understanding.

Task 16

1.6 Inform client of the purpose of any procedure or activity and gain feedback on their understanding.

Task 16

1.7 Seek and obtain client consent prior to seeking any information or providing any procedure or activity.

Task 16

1.8 Communicate with clients in a manner and pace that meets their needs.

Task 16

1.9 Report relevant information, including changes in client condition to a registered nurse.

Task 16






1.10 Carry out any procedure or activity according to safe work practices.

Task 16

Element 2 – Support the client to meet personal care needs in an acute care environment

2.1 Provide support and assistance according to the nursing care plan and appropriate protocols.

Task 16

2.2 Provide technical care according to the nursing care plan and appropriate protocols.

Task 16

2.3 Use appropriate equipment and aids when providing assistance and support.

Task 16

2.4 Report any difficulties in providing client support and assistance to a registered nurse.

Task 16

2.5 Provide information to clients to assist them meet their personal care needs in an appropriate manner and pace.

Task 16

2.6 Maintain the confidentiality, privacy and dignity of clients within appropriate protocols.

Task 16

Element 3 – Work in a team environment

3.1 Work with colleagues with consideration of team and group dynamics.

Task 16

3.2 Report accurately and within a timely fashion to colleagues in a health care team.

Element 4 – Work effectively under supervision

4.1 Carry out work instructions within agreed timeframe. Task 16

4.2 Seek clarification from an appropriate person if required to complete work instructions.

Task 16

4.3 Refer difficulties experienced carrying out work instructions to a registered nurse.

Task 16







Evidence of specified essential knowledge as well as skills.

Observation of workplace performance is essential for assessment of this unit.

Demonstrated consistency of performance over a required range of situations relevant to the workplace.


Understanding adherence to own work role and responsibilities.

Following organisational policies and procedures.

Working under the direction of a registered nurse.

Liaising and reporting appropriately to health professionals.

Q1–4 Task 16

Required knowledge Fundamental anatomy and physiology.

Knowledge of relevant policies, protocols and practices of the organisation and care programs and plans which may include: purpose of continence programs and knowledge of

continence aids causes of loss of skin integrity, implications for the client

and processes to maintain skin integrity personal care infection control procedures

Q1







awareness of relevant OHS guidelines, especially manual handling

working within role and responsibility working effectively and following instructions complying with relevant policies, protocols, guidelines and

procedures.

Procedures and requirements for the collection of clinical data from clients

Q2

Common equipment and aids utilised in the delivery of personal care

Q5

Simple technical skills, including: simple dressing catheter care (not including insertion or removal of tubes) application of prostheses application of anti-thrombosis stockings assistance with breathing devices (under the direct

supervision of a health professional) simple eye care.

Q4

Principles and practices of confidentiality and privacy. Q1, 2

Principles and practices associated with supporting and assisting clients to meet personal care needs.

Q1






Required skills Ability to: communicate effectively with clients when collecting

information and data and assisting with personal care needs

use equipment and follow procedures for collecting client clinical data

operate equipment and aids utilised in the delivery of personal care

work under direction and supervision work effectively with clients, colleagues and supervisors deal with conflict work in a manner that respects the dignity of clients display empathy with clients and relatives.

Tasks 16, 17

HLTAIN302A Provide support in an acute care environmentElement 1 – Maintain accurate records

1.1 Carry out work with an understanding of the purpose of health records.

Task 17

1.2 Provide written reports and workplace forms that contain clear, concise and factual information and reflect legal and organisation requirements.

Task 17

1.3 File documents in client health records according to acute care protocols.

Task 17

1.4 Protect confidentiality of client health records according to organisation protocols

Task 17






Element 2 – Comply with the administration protocols of an acute care environment

2.1 Complete workplace forms and documents according to organisation timeframes, protocols and procedures.

Task 17

2.2 Store and maintain information according to organisation protocols and procedures.

Task 17

2.3 Respond promptly to inquiries and requests according to established procedures and by using appropriate communication equipment.

Task 17

Element 3 – Collect and process workplace information

3.1 Use available business equipment/technology to obtain information effectively.

Task 17

3.2 Use business equipment/technology to process information according to organisation requirements.

Task 17

3.3 Comply with organisation security and confidentiality requirements.

Task 17

3.4 Update, modify and file according to organisation requirements.

Task 17

3.5 Collate and dispatch information according to specific timeframes and organisation requirements.

Task 17

Element 4 – Work effectively under supervision

4.1 Consult with nursing care team and reference material to determine equipment needs.

Task 17

4.2 Select equipment appropriate to the task and according to equipment requirements, organisation protocols and procedures and manufacturers’ guidelines.

Task 17

4.3 Organise equipment within agreed timeframes. Task 17






4.4 Deal with issues and problems associated with the operation of equipment according to organisation protocols.

Task 17

4.5 Clean equipment according to manufacturers’ specifications and store safely in appropriate place.

Task 17


Evidence of specified essential knowledge as well as skills.

Observation of workplace performance is essential for assessment of this unit.

Demonstrated consistency of performance over a required range of situations relevant to the workplace.


Application of organisational policies and procedures for collecting and processing information.

Correct storage and classification of documents.

Compliance with relevant OHS and infection control requirements.

Correct set-up of equipment required for procedures in an acute care setting.

Q1–3 Task 17


Required knowledge Knowledge of record keeping/filing systems and security procedures for the acute care environment.

Q6





Understanding the organisation’s business and structure. Q6

Understanding the organisation’s policies and procedures related to collecting and processing organisation’s information.

Q6

Compliance with relevant OHS and infection control requirements.

Equipment requirements of an acute care environment, including: positioning aids electrical cylinders endoscopic equipment suction units monitoring devices warming equipment lights orthopaedic equipment tourniquets mechanical lifter consumables, eg dressing packs, suction catheters,

tubing.

Q5






Required skills Ability to: maintain client health records in a secure and confidential

manner complete forms and documents in a clear, concise and

factual manner organise and supply equipment required in an acute care

environment.

Task 17
