records & information
Post on 21-Oct-2014
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DESCRIPTION
This presentation will provide an overview of records management related to office services, mail services, support services, and facilities management.TRANSCRIPT
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MAILCOM 2012 - Washington, DC. - April 15-18
Course #: OS 305
Title: Records & Information Management
Scheduled For: Tuesday, Round 10, 3:30-4:30 pm
Presented By: William L. Ware, CMDSM
Neotek Consulting
James P. Mullan, CMDSM
Oce Business Services
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MAILCOM 2012 - Washington, DC. - April 15-18
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RECORDS & INFORMATION MANAGEMENT
William L. Ware
James P. Mullan
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MAILCOM 2012 - Washington, DC. - April 15-18
Records Related ?
• 1.6 trillion pieces of paper circulating annually
• 35 hours of work stacked on desks
• 45 minutes per day wasted on searching
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MAILCOM 2012 - Washington, DC. - April 15-18
Misfiled Records
• 1 % to 5 % of all records are misfiled.
• It costs approximately $100 to find a misfiled record.
• Searching for misfiled records can waste up to 15 % of a workday.
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MAILCOM 2012 - Washington, DC. - April 15-18
Records Studies Show
• 95 % of an organization’s records over three years old are never referred to again.
• 85 % of all records are never referred to again once they are filed.
• 70 % to 75 % of all correspondence is internal.
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MAILCOM 2012 - Washington, DC. - April 15-18
RIM Surveys Show !
• 10 % kept for the life of the organization
• 20 % retained currently
• 35 % transferred to storage
• 35 % disposed / destroyed
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Document Handling Costs
• Over 325 billion paper documents are handled by U.S. businesses each year at an approximate average cost of $0.25 per document.
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MAILCOM 2012 - Washington, DC. - April 15-18
Forms Costs
• More than $6 billion is spent on preprinted paper forms in the United States each year.
• For every dollar spent on the form itself, another $60 is spent filling out, correcting, transporting, filing, sorting, and retrieving it.
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MAILCOM 2012 - Washington, DC. - April 15-18
Metrics
• 2,500 pages = 1 archive box• 1 CD-ROM (650 MB) = 6 archive boxes• 1 million pages = 400 archive boxes = 80 CDs
• Information held in document form is doubling every 4 years.
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MAILCOM 2012 - Washington, DC. - April 15-18
Table of Contents
• WHAT ARE RECORDS ?
• WHAT ARE NOT RECORDS ?
• WHY DO WE NEED "GOOD" RECORDS ?
• RECORDS MANAGEMENT – a definition
• THE SCOPE OF RECORDS MANAGEMENT THE LIFE CYCLE OF A RECORD
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MAILCOM 2012 - Washington, DC. - April 15-18
Table of Contents (cont.)
• ELEMENTS AND FUNCTIONS OF RECORDS MANAGEMENT PROGRAMS
• BENEFITS OF RECORDS MANAGEMENT PROGRAMS
• RECORDS VALUES
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MAILCOM 2012 - Washington, DC. - April 15-18
Records Values
• Administrative or Operational
• Fiscal or Financial
• Legal or Regulatory
• Historical or Archival
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MAILCOM 2012 - Washington, DC. - April 15-18
Table of Contents (cont.)
• LEGAL REQUIREMENTS RELATED TO RECORDS
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MAILCOM 2012 - Washington, DC. - April 15-18
Jurisdictions
• Federal Government• 50 States• 8 Territories• 6 Indian Nations• 1 District (Washington, DC)• Foreign Countries
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MAILCOM 2012 - Washington, DC. - April 15-18
Code of Federal Regulations
• Over 1500 pages
• Title 7 – Agriculture• Title 10 – Energy• Title 12 – Banking• Title 15 – Foreign Trade• Title 16 – Commercial Practices
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MAILCOM 2012 - Washington, DC. - April 15-18
Code of Federal Regulations
• Title 17 – Commodity & Securities Exchanges
• Title 21 – Food & Drugs• Title 26 – Internal Revenue• Title 28 – Judicial Administration• Title 31 – Money & Finance: Treasury• Title 34 – Education
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MAILCOM 2012 - Washington, DC. - April 15-18
Code of Federal Regulations
• Title 39 – Postal Service• Title 42 – Public Health• Title 46 - Shipping• Title 47 – Telecommunications• Title 48 – Government Contracts• Title 49 - Transportation
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MAILCOM 2012 - Washington, DC. - April 15-18
Table of Contents (cont.)
• INTERNATIONAL RECORDS RETENTION PERIODS
• INTERNATIONAL LEGAL SOURCEBOOKS
• STEP-BY-STEP PLAN FOR ISO9000 COMPLIANCE FOR MULTINATIONAL RECORDS
• COMPONENTS OF THE ISO9000 STANDARDS WITH THEIR RECORDS MANAGEMENT IMPLICATIONS
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MAILCOM 2012 - Washington, DC. - April 15-18
International Organization for Standardization
• ISO 9000 Quality Management• ISO 14000 Environmental Management• ISO 15489 Information & Documentation –
Records Management• ISO 22000 Food Safety• ISO 27000 Information Technology – Security
Techniques
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MAILCOM 2012 - Washington, DC. - April 15-18
International Organization for Standardization
• ISO 26000 Social Responsibility• ISO 28000 Supply Chain Security• ISO 31000 Risk Management• ISO 50001 Energy Management
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MAILCOM 2012 - Washington, DC. - April 15-18
Table of Contents (cont.)
• RELATED PROFESSIONAL ORGANIZATIONS
ARMA
AIIM
PRISM
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MAILCOM 2012 - Washington, DC. - April 15-18
Professional Organizations
• Membership• Contacts• Networking• Links• Certification• Industry / Function Specific• International
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MAILCOM 2012 - Washington, DC. - April 15-18
Professional Organizations (cont.)
• Education• Conferences• Seminars• Training• Professional Development• Employment• Advice / Help
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MAILCOM 2012 - Washington, DC. - April 15-18
Professional Organizations (cont.)
• Bookstore• Publications• Products• Services• Resources• List Serves
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ARMA International
Association of Records Managers and Administrators
• State & Regional Chapters• International Chapters• Industry Specific Groups• Related RIM Organizations Web Sites• Over 11,000 members
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AIIM
The Association for Information and Image Management
• State & Regional Chapters• International Chapters• Industry Specific Groups• Over 35,000 members
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MAILCOM 2012 - Washington, DC. - April 15-18
Storage
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IRON MOUNTAIN
A World Leader in Records Management
“A Professional Guide to Records Retention”
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MAILCOM 2012 - Washington, DC. - April 15-18
Records Retention Schedules
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MAILCOM 2012 - Washington, DC. - April 15-18
Table of Contents (cont.)
• FILING CLASSIFICATION
• METRICS
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MAILCOM 2012 - Washington, DC. - April 15-18
Key Issues
• Professional Development
• Document Management
• System Conversions
• Legality of Storage Media
• Electronic Records Management
• International Issues
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MAILCOM 2012 - Washington, DC. - April 15-18
Key Issues (cont.)
• Admissibility of Records
• Policies & Procedures
• Technology Issues – Hardware & Software
• ISO – International Organization for Standardization
• Records Values
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MAILCOM 2012 - Washington, DC. - April 15-18
Key Issues (cont.)
• Imaging
• Outsourcing
• Security
• Standards
• Systems
• Sarbanes-Oxley Act
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MAILCOM 2012 - Washington, DC. - April 15-18
Question The Records?
• If no law governs the records ?
• If there is no business need for the records ?
• Can you dispose of the records ?
• What is the risk ?
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MAILCOM 2012 - Washington, DC. - April 15-18
Records & InformationManagement
Questions ?
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William L. Ware --- James P. Mullan
Comments ?
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MAILCOM 2012 - Washington, DC. - April 15-18
Records & InformationManagement
Thank You
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MAILCOM 2012 - Washington, DC. - April 15-18
Contact Information
William L. Ware, CMDSM
Consultant / Project Manager
Neotek Consulting106 Union Avenue
Passaic, NJ 07055
973-773-1817
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James P. Mullan, CMDSM
National Operations Manager
Oce Business Services, Inc.Chubb & Son
15 Mountain View Road
Warren, NJ 07059
908-903-2869 office
201-779-9355 cell
908-903-2027 fax