Recruitment packHead of Business Engagement

July 2021

Dear Candidate

Thank you for your interest in the role of Head of Business Engagement for Unseen.

Unseen is a leading UK anti-slavery charity with one aim: to end slavery. We seek to do this through supporting, educating and influencing others.

We believe modern slavery is a heinous crime against those most vulnerable in our society. It is an issue that seeps into all walks of life and requires a

collaborative effort to prevent it from continuing to destroy the lives of women, men and children across the UK and beyond.

Since its inception in 2008, Unseen has been leading the fight against modern slavery working with stakeholders and partners across the UK, including the UK

Government, to bring forward legislation, improve survivor support and strengthen prevention activities.

Our work has never been more important. Despite the pandemic during the last twelve months, Unseen has seen a continuation of vulnerable individuals

caught up in a wide range of exploitative situations including young people forced to run and sell drugs, men and women forced to work for little or no pay, and

girls, boys, women and men being sexually exploited.

We are looking for an inspirational and forward-thinking leader who can set the vision for a small but ambitious business engagement team. The post holder

will be responsible for delivering a range of diverse business services to our corporate partners and developing innovative corporate programmes and

activities to establish sustainable income streams that will ensure Unseen can continue its vital work. We are looking for an individual who is an experienced

leader and has strong experience and a track record in growing a business and effectively managing corporate clients of all sizes and in a range of

sectors. Those with excellent leadership, customer service skills and the ability to develop trusting partnerships are encouraged to apply.

As an organisation focused on equality and diversity, we welcome applications from survivors of modern slavery, those with diverse backgrounds, cultures,

and religion, people of colour, and those from the LGBTQ+ community.

The deadline for applications is 27 September 2021 at 12 noon and interviews will take place mid-October 2021.

Andrew Wallis OBE

CEO, Unseen

About us

About us

Our vision

Our vision is simple: a world without slavery. Ultimately, we want to put ourselves out of business.

About us

Founded in Bristol in 2008 by CEO Andrew Wallis, Unseen has, over the past 13 years grown into a

leading national anti-slavery charity, providing Government-funded services under the Home Office Adult

Victim Care Contract and operating the 24/7 UK wide Modern Slavery & Exploitation Helpline.

Using our knowledge and expertise, and coupled with our understanding of grass roots issues through

the Helpline, Unseen seeks to influence at the highest levels to effect change. Our goal is to raise

awareness and develop an evidence base that supports that call for change.

Our mission

To support potential victims and survivors of modern slavery to seek help, access services, recover,

rebuild their lives and become independent, reducing the risk of re-exploitation.

To inform and educate others, including the public, statutory agencies, governments and corporates to

understand modern slavery and how we can collaborate to make the UK intolerant to exploitation and

modern slavery practises.

To influence policy and decision makers in the UK and overseas to protect the vulnerable and target the

perpetrators.

Our strategy

Recognising the difficulties a pandemic would create around the work of Unseen, the senior leadership team introduced a recovery plan in May 2020, which is currently in effect and will run until the end of 2021. The aim of the recovery plan is twofold: to ensure we can maintain our existing services; and to build back strongly from the financial and operational impacts of the pandemic.

Our new five-year strategy will come into effect from January 2022, with five core strands:

Optimise operations

Business Engagement

Policy development

Support services

Educate others

More people know about modern slavery and the impact of their buying decisions on the lives of others. By 2027, we want to have trained and raised awareness of more than 1 million individuals.

Continue to provide helpline and direct support services that meet the needs of individuals. By 2027, we want to have answered more than 50,000 calls and contacts into the Helpline, indicating more than 20,000 potential victims.

Support businesses to effect behaviour change, increase understanding and change practice so that fewer workers are at risk of exploitation. By 2027, we want to be reaching 20,000 businesses and partnering with more than 500.

By 2027, we aim to have in place a strengthened policy arm of the charity to influence evidence-based change, utilising data from the Helpline and our work with businesses.

To achieve all of our aims and aspirations we will optimise and streamline our internal operations to deliver quality outputs and value for money.

Our current structure

The Head of Business Engagement will report to the Executive Director, who is responsible for Unseen’s overall approach to business services and corporate engagement. Unseen is currently considering its structure to better support our new five-year strategy and, as a result, a new senior leadership structure may be put in place in the coming months.

CEO

Finance Director Director

Business Engagement

& services

Financial controller

Helpline

Frontline services

Comms

Fundraising

Ops and admin

Head of Business Engagement

Salary

Location

Date

Biggleswade. Home-working initially. Location may be flexible for the right candidate.

£37,614 per annum

August 2021

Reports to Executive Director

This is a really exciting opportunity to help shape Unseen’s business services in a newly created role.

As Head of Business Engagement, you will be joining a fast-paced and dynamic organisation at a time

of growth and re-organisation. Leading a small but highly motivated and ambitious team you will be

responsible for delivering excellent, unique and dynamic services to businesses and corporate partners

throughout out the UK to help mitigate modern slavery risks. Working alongside wider Unseen

colleagues you will utilise Unseen’s USPs to secure and grow our business partners, creating new

services and programmes to meet the diverse needs of the business community. You will play a

fundamental role in growing Unseen’s sustainable income to meet our ambitious income generation

targets. Using your strong experience of managing and delivering services to businesses of all shapes

and sizes you will be required to work closely with the senior leadership team to deliver the

organisation’s five-year strategy for 2022-2027 to meet Unseen’s charitable aims. To deliver effectively

in the role you will be expected to travel regularly to secure and deliver business services to clients as

well as attending Unseen’s offices (when required), based in Biggleswade and Bristol.

The Head of Business Engagement will report to Unseen’s Executive Director.

Unseen’s Back2Source Business Services

• F2F Training, including:

• Lunch and learn sessions

• Generic training sessions for businesses

• Bespoke workshops for HR, procurement, and frontline teams

• Senior level awareness and engagement

• e-learning (generic and bespoke packages)

• Consultancy

• Gap analysis

• Risk assessments

• Policy, procedure and MS statement development and review

• Business Helpline Portal

• Services for SMEs

• To contribute positively to the organisation’s annual targets by working effectively with the business engagement team in conjunction with the senior leadership team. To develop a strong and tangible business services strategy that supports and aligns with the organisation’s five-year strategy running from 2022-2027.

• To lead and manage a small but ambitious business engagement team providing direction and support to achieve, and where possible exceed, the annual business services income generation targets for the organisation, reviewing and reflecting progress on a regular basis.

• To influence businesses and other external organisations, including potential funders to support Unseen to achieve its mission.

• To be a full member of the senior management team, contributing to the aims of the organisation and demonstrating Unseen’s values.

• Work collaboratively, ensuring all business services activities are carried out in full compliance with Unseen’s values.

• Analysing and evaluating all business services activities to ensure maximum impact and return on investment.

• Develop a strong strategy to identify new business services opportunities to generate additional income, working closely with the senior leadership team to deliver on agreed outcomes.

• Supporting the development and growth of the business engagement team to help them achieve their full potential.

• Consistently critique Unseen’s business offer to ensure it remains fit for purpose, delivers value for money and positively impacts the business community.

• Develop innovative and creative programmes of activity to support our corporate partners to reduce their risks to modern slavery.

• Ensure regular engagement and dialogue with all businesses and corporate partners is maintained, through regular to build andmaintain strong relations with all stakeholders.

• Seek timely contributions and feedback from the line manager and the senior leadership team on the range of business services, communications activity and events to ensure strong responses and to maximise business services opportunities and income.

Key responsibilities and tasks

Person specificationEssential criteria

Leadership and Management

• Strong track record of managing a team to deliver challenging but achievable income targets

• Experience of working to tight deadlines with strong prioritisation skills

• Experience of coordinating activities within and across teams

• Experience of developing and delivering corporate partnerships to support organisational aims and

objectives, including developing income streams to help create financial stability

• Ability to represent Unseen and articulate its values with confidence and professionalism to a range of

stakeholders, corporates and partners in person and on paper

• Experience of pitching and presenting to businesses in a range of sectors and sizes

Influencing and Partnering

• Experience of effectively managing budgets, particularly in challenging times

• Experience in monitoring and evaluating income outputs to drive success

Financial acumen

• Strong track record in exceeding sales and performance targets

• Experience of delivering tangible support to corporate partners and agencies

• Previous direct experience of working in a corporate environment to deliver change

• Strong IT and CRM skills

• Experience of writing strong and informed business proposals

• Excellent written and oral skills, with the ability to promote Unseen across a range of channels

Business services and communications

Desirable criteria

• Experience of representing an organisation at key local, regional and national events

• Experience of communications and marketing in a corporate environment

• Experience of successfully undertaking a business account manager role

• Excellent project management skills and the ability to prioritise workload to meet deadlines

• Excellent communication skills with ability to share information effectively internally and externally

• Excellent verbal and written communication skills, including the ability to produce reports and other

materials for targeted audiences

• Experience of managing or running ESG corporate programmes

• Comfortable working to deadlines and goals

• Creativity in approach to problem solving

• Ability to demonstrate resilience and work under pressure

• Willing to work flexibly, to work outside core office hours (evenings and weekends), to travel and

to cover projects where required

• Manage upwards by communicating effectively and knowing when to seek help and advice

• Commitment to social justice issues and the restoration of vulnerable people

• Proven understanding of and empathy with the needs and rights of those impacted by having been

exploited, trafficked and enslaved

Values

Other

Terms and conditionsAnnual leave: Full time staff receive 33 days holiday per year, inclusive of bank holidays

Pension: Employer contribution to pension scheme (opt-out scheme)

Other benefits: Enhanced sick pay entitlement

Bike to work scheme

Speak up staff line

Employee assistance advice line

Hours: Full time (40 hours per week)

Other: Six-month probationary period

This pack contains a job description, person specification, and other information relevant to this role. If you would like

further information about the role please visit www.unseenuk.org/jobs.

How to apply

Deadline for applications is Monday 27th Sept at 12:00noon.

Successful applicants will be invited to interview in mid October.

The application form and equal opportunities form can be downloaded from the links at the bottom of the page. Once

completed please return all forms to jobs@unseenuk.org. You are requested to also submit a cover letter detailing how

you will grow Unseen's business offering. CV’s are not accepted. Unseen is an equal opportunities employer. We

welcome applications from all sections of the community we serve and recognise the value that diversity adds to our

work and organisation. We encourage applications from BAME, disabled and LGBT people that are under-represented

in our workforce, as well as people with lived experience of slavery and human trafficking.