RED ROBIN DAVE GATES, VP OF OPERATIONS SERVICES

RED ROBIN GOURMET BURGERS

• 500 full-service restaurants in 42 states and Canada

• Strong brand recognition and consideration

• Specializing in “craveable” burgers

• Family focused and adult-friendly

• Values-based culture for Team Members and Guests

2

STRATEGIC DIRECTION

• Sell the best, most “craveable” burgers during family and adult-focused dining occasions

• Served in casual dining and non-traditional locations

• Differentiation with relevant experiences and everyday value with our Guests in control of the pace of the dining occasion

• Delivered with an unbridled spirit and culture by our Team Members

• Supported with a best-in-class infrastructure

3

4

5

DESIGNING A COMPREHENSIVE PROGRAM

6

Guest

Home Office

Team Member

(field)

7

DESIGNING WITH THE GUEST IN MIND

Great Guest Experience - Innovation

8

ACTIONABLE DATA

9

10

“Melissa's and my favorite place for

date night...the servers are like

family to us...we love it!!”

Shared with 1,166 friends on Facebook

11

GREAT GUEST / TM EXPERIENCE

12