redefining social network services
DESCRIPTION
Web Intelligence and Intelligent Agent Technology 2007TRANSCRIPT
Redefining Social Network Redefining Social Network ServicesServicesA Solution to Personal Information and Knowledge A Solution to Personal Information and Knowledge
ManagementManagement
Tingting Jiang, Daqing HeTingting Jiang, Daqing HeSchool of Information SciencesSchool of Information Sciences
University of PittsburghUniversity of Pittsburgh
Research QuestionsResearch Questions
1.Why redefine social network services (SNS)?
2.Why redefinition involves personal information and knowledge management (PIKM)?
3.How to design PIKM-oriented SNS?
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 1 PAGE 1
Social NetworkingSocial Networking
Publicity of social circles
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 2 PAGE 2
Defects of Social NetworksDefects of Social Networks
•Distrust – decreasing relationship quality
•Fragmentation – maintenance burden
•Duplication – collective migration
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 3 PAGE 3
Research QuestionsResearch Questions
1.Why redefine social network services (SNS)?
2.Why redefinition involves personal information and knowledge management (PIKM)?
3.How to design PIKM-oriented SNS?
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 1 PAGE 1
Pop-up ConceptsPop-up Concepts
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 4 PAGE 4
relationshiprelationship
peoplepeople
technologytechnology
social networksocial network
communicationcommunication
intellectual capitalintellectual capital
informationinformation
knowledgeknowledge
individualindividual
PIKMPIKM SNSSNS
Concepts OrganizedConcepts Organized
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 5 PAGE 5
PIKMPIKM
exchangexchangee
consumpticonsumptionon
individualindividual
informationinformation
knowledgeknowledgeintellectual capitalintellectual capital
peoplepeople relationshiprelationship communicationcommunication
social networksocial network
SNSSNS technologytechnology
Personal Information and KnowledgePersonal Information and Knowledge
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 6 PAGE 6
Personal Information
Personal Knowledge
Everyday Tasks
evidence guidance
Individual Intellectual Capital
Seven PIKM PrinciplesSeven PIKM Principles
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 7 PAGE 7
PrinciplesPrinciples ProcessesProcesses
Accessing I & K
Browse, search, ask, learn…
Evaluating I & K
Question, test, confirm…
Organizing I & K
Categorize, index, file, integrate…
Analyzing I & K
Sense-making, hypothesize, identify…
Conveying I & K
Answer, present, publish…
Securing I & K Backup, encrypt…
Collaborating with I & K
Meet, share, communicate, co-work…
PIKM FrameworkPIKM Framework
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 8 PAGE 8
The dynamics of PIKM and collaboration network
explicit----------
---tacit
explicit----------
---tacit
evaluating
organizing analyzing
securing
collaborating
collaborating
collaborating
accessing conveying
SNS + PIKM: Win-WinSNS + PIKM: Win-Win
•SNS as PIKM tool
Cultivating relationships for collaboration
•PIKM as SNS goal
Strengthening trust in practical environment
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 9 PAGE 9
Research QuestionsResearch Questions
1.Why redefine social network services (SNS)?
2.Why redefinition involves personal information and knowledge management (PIKM)?
3.How to design PIKM-oriented SNS?
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 1 PAGE 1
Personal Profile Collaboration Workspace Module
Knowledge Network of Practice
Platform Module
An Initial Model - 1An Initial Model - 1
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 10 PAGE 10
Workspaces (W)
Collaborators-----------------Interaction
area-----------------Resources repository
-----------------Tools
Personal profile (P)
Virtual identitiesIntellectual repository
Social network
An Initial Model - 2An Initial Model - 2
SMA 2007 Jiang, T. & He, D. Redefining SNS SMA 2007 Jiang, T. & He, D. Redefining SNS PAGE 11 PAGE 11
P
P
P
P
P
P
W
W
W
W
W W
WWP
evaluating organizing analyzing securingaccessing conveyingcollaborating
search engine, email, Web…
collaborative filtering, user rating…
blogging, bookmarks,database…
spreadsheets,visualizations…
passwords,firewalls…
presentations,HTML…
social networking…
Knowledge network of practice
Platform
Thank you!