redesigning engagement in the digital era - girish dhanakshirur, ibm

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Redesigning engagement in the Digital Era Girish Dhanakshirur IBM Distinguished Engineer, Master Inventor IBM MobileFirst @girishdshirur

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Page 1: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

Redesigning engagement in the Digital Era

Girish DhanakshirurIBM Distinguished Engineer, Master InventorIBM MobileFirst@girishdshirur

Page 2: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

becomes the minimum

expectation they have

everywhere

The last, best experience that

anybody has anywhere…

2

Page 3: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

Differentiating the company and the brand

Keeping users engaged and productive

Delivering enhancements and apps quickly and securelyGetting started

1 Empower every employeeto be a knowledge worker2 Deliver Contextual Data

3 Differentiate with Cognitive

4 Take a Simple, Fast and Secure Approach

Creating a clear path to value

3

Page 4: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

Bluemix Component Overview

Compute Technology options: • Cloud Foundry• Docker• OpenStack

Compute Technology Options to Run Apps / ServicesInstant Runtimes Containers Virtual Machines

Platform Deployment Options

Bluemix Public

Bluemix Dedicated

Bluemix Local*

DevOpsTooling Your Own Hosted Apps / Services

Integration and API Mgmt

Powered by IBM SoftLayer In Your Data Center

+ + +

+ +

Services Catalog Options that Extend Apps’ Functionality

Web Data Mobile AnalyticsCognitive IoT Security Yours

+

On Top of that it Adds:• Digital Services• Cloud & Mobile

programming languages, tools & API access

Platform Options:• Public• Dedicated• Local

4IBM and IBM Business Partner Internal Use Only

Page 5: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM
Page 6: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

© 2016 IBM Corporation 6

• Scalable Deploy• Pre-configured, easy, read to deploy in

minutes• Auto-scale, cluster, high density dockers

• DevOps Ready• Setup Dev, Test, UAT environments in

minutes• Use IBM DevOps services to build

deployment pipeline• Manage and Monitor

• Out-of-the-box monitoring and logging• Manage runtimes via Bluemix Conatiner

and MFP console• Integrate Rich Services

• Leverage Watson, IOT, Integration and Video services with MFPF

• Connect securely to enterprisesIBM Confidential

MobileFirst Foundation as Bluemix Service

• Deployment Choice• Bluemix Public (Available today)• Bluemix Dedicated, Local (Coming soon)

Page 7: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

Typical Use Case – Auto Self-care App

• 10-12k active Service Centers, mostly B2B or B2E• Mobile App should be responsive (dependent service Siebel

takes 10sec /request)• Omni channel – Work orders created from Mobile and Web, SOR

should be consistent• Mobile should be cloud-only, Zero foot-print in on-prem

infrastructure• Flexible Pricing- Rental, pay-go model, lower TCO (composition)• Iteratively incorporate Innovative use cases (i.e. Bluemix

Cognitive Services)• Secure, Enterprise grade, auto-scale Cloud-based solution

Page 8: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

Topology – MobileFirst + Bluemix Services

IBM Container Group

Cloud Integration

server contents

corporate data center

API Connect

Message Hub

9080

80/443

MobileFirst App

Secu

red

Gat

eway

Clie

nt

dashDB

SecureGateway

NodeJS App

Integration services

Caching service

Queuing service

MobileFirst Foundation

Security Adapters

Analytics App lifecycle

Location Data Sync

Push Notification

Page 9: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM

9

Swift on the client

Build and debug apps& services

IBM Swift Sandbox

Learn, Share, Collaborate

Swift on the server

Docker

WhiskCloudFoundry

Sandbox

IBM Swift Package Catalog

IBM Cloud Tools for Swift

Tools to simplify end-to-end development Develop in familiar

environment for client & server

Share Swift resources and packages

Deploy and provision services to IBM Cloud

Code, share, and collaborate using Swift on the server

Page 10: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM
Page 11: Redesigning engagement in the Digital Era - Girish Dhanakshirur, IBM
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