redesigning how we work with clients - reasons.to - 09.09.15
TRANSCRIPT
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MATT GIBSONREDESIGNING HOW WE WORK WITH CLIENTS
@duckymatt
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CLIENTS
Image credit: Hughes Entertainment, Twentieth Century Fox (Home Alone, 1990)
@duckymatt
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Image credit: Capella International, Eric’s Boy, KC Medien, Moving Pictures and New Line Cinema (Austin Powers, 1997)@duckymatt
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Image credit: Twentieth Century Fox Film Corporation, Cubicle Inc (Office Space, 1999)
THIS STUFF IS LEGITIMATELY HARD
@duckymatt
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http://www.sharpsuits.net/@duckymatt
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http://www.sharpsuits.net/@duckymatt
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CAN YOU MAKE IT SO
PLAYS EVERY TIME SOMEONE RECEIVES AN EMAIL FROM US?
@duckymatt
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A MONSTER OF OUR OWN MAKING
Image credit: Universal Pictures (Frankenstein, 1931)@duckymatt
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CLIENTSWORKING WITH
BETTERImage credit: Paramount Pictures (Top Gun, 1986)
@duckymatt
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3 TIPSFOR MAKING YOUR LIFE (AND YOUR CLIENT’S) AWESOME
@duckymattImage credit: L.A. Films and HBO (¡Three Amigos!, 1986)
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TIP #1
@duckymatt
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SURPRISES SUCK
Image credit: Lucasfilm (Star Wars: Episode V - The Empire Strikes Back, 1980)
TIP #1
@duckymatt
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BE TRANSPARENT
@duckymattImage credit: Universal Pictures, Amblin Entertainment, U-Drive Productions (Back to the Future, 1985)
TIP #1
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AND GIVE REGULAR UPDATES
Image credit: Columbia Pictures Corporation and Hawk Films (Dr Strangelove, 1964)@duckymatt
TIP #1
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TIP #2
@duckymatt
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TIP #2PRESENT
DESIGN WORK@duckymatt
Image credit: Dreamworks SKG, Universal Pictures, Scott Free Productions, Mill Film, C&L, Dawliz and Red Wagon Entertainment (Gladiator, 2000)
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Image credit:Twentieth Century Fox Film Corporation, Marvel Enterprises, Donners’ Company, Bad Hat Harry Productions (X-Men, 2000)
@duckymatt
TIP #2
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UNCOVER THE UNDERLYING PROBLEMGET THE CLIENT TO FOCUS ON PROBLEMS RATHER THAN SOLUTIONS.
Image credit: NBC Universal Television (Columbo, 1971)@duckymatt
TIP #2
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Image credit: The Ladd Company, Shaw Brothers and Warner Bros. (Blade Runner, 1982)
TEST TO REMOVE EGOS@duckymatt
TIP #2
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TIP #3
@duckymatt
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Image credit: Paramount Pictures and Lucasfilm (The Raiders of the Lost Ark, 1981)
TIP #3RESPECT IS A
BALANCING ACT@duckymatt
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Image credit: Paramount Pictures, Alfran Productions (The Godfather, 1972)
RESPECT NOT REVERENCE
@duckymatt
TIP #3
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Image credit: MGM and Stanley Kubrick Productions (2001: A Space Odyssey, 1968)
SORRY DAVE…@duckymatt
TIP #3
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Image credit: Warner Bros, Guber-Peters Company and PolyGram Filmed Entertainment (Batman, 1989)
… AND BE RELIABLE@duckymatt
TIP #3
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MAKE TRULY AWESOME WORK
Image credit: Warner Bros, Village Roadshow Pictures, Groucho II Partnership & Silver Pictures (The Matrix, 1999)
@duckymatt
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@duckymattImage credit: Am Psycho Productions, Edward R Pressman Film, Lions Gate Films, Muse Productions, PPS Films, Quadra Entertainment, Universal Pictures (American Psycho, 2000)
THAT WE
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Image credit: Twentieth Century Fox Film Corporation, Gordon Company, & Silver Pictures (Die Hard, 1988)@duckymatt
OUR CLIENTS
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Image credit: Chartoff-Winkler Productions and United Artists (Rocky, 1976)
AND OUR USERS
@duckymatt
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Image credit: Warner Bros, Village Roadshow Pictures, A&E Television Network, Bazmark Films, Red Wagon Entertainment and Spectrum Films (The Great Gatsby, 2013)
WILL
@duckymatt
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THANK YOU@duckymatt
Copyright: Studio 37 & La Petite Reine & La Classe Américaine & JD Prod & France 3 Cinéma & Jouror Productions & uFilm (The Artist, 2011)
cyber-duck.co.uk