rediscover your customer with my buzzmetrics

2
R EDISCOVER Y OUR C USTOMER Smart global marketers win in today’s social world by building relevant and differenated brands and forging strong, emoonal bonds with customers. The socialsphere makes it theorecally possible to know infinitely more about your customer segments. The challenge is to tame the ‘Big Data’ beast to pinpoint meaningful, fresh, segment-specific consumer insights. (MBM) is a web-based Social Insights Plaorm designed for Fortune 1000 marketers and their agencies to organize, segment and analyze clean, trusted, industry-specific global insights in real-me. Your Global Markets As a global marketer, you want to establish consistency in how data is sourced and analyzed, whether you’re in Boston or Beijing. No maer when or where social conversaons take place - - including global and local social networks such Facebook, Twier, Ameblo and Weibo - - MBM analyzes data from over 30 markets in 15 languages, applying the same Nielsen Measurement Science approach. Your Industry Are ‘Soccer Moms’ sll ‘Soccer Moms’ in the Facebook era? Your exisng ‘offline’ segments maer more than ever. Yet, if you’re sll listening generically to social conversaons (e.g., ‘yogurt’), you are missing the bigger opportunity to idenfy, understand and engage just the right consumer segments online for your brand or product (e.g., Hispanic moms who feed yogurt to their toddlers). Your Segments WITH Your Trusted Source for Clean Data & Robust Analytics No maer how sophiscated the text-mining and Natural Language Processing technology is - - and MBM leads the pack - - the resulng analysis is invalid and inaccurate unless you can be sure of the underlying data cleansing process. MBM applies Nielsen’s proven de-duplicaon and an-spam processes to deliver unparalleled data hygiene. Example: Buzz of TV series, House Discover consumer insights in the right business context that are relevant to your specific industry (e.g., measuring the impact of a new baby food product launch, idenfying the key drivers of wireless subscriber loyalty) with thousands of pre-built ‘Topics’ across Consumer Packaged Goods, Financial Services, Healthcare, Technology and other sectors. In addion, our expert industry-specific analysts can support your most sophiscated research priories. Cleansed Data 4,440,095 messages “I want to tour the White House” Segmented Data 375,929 messages “Let’s watch TV at my house” Classifier Applied 7,699 messages “I missed the last episode of House!” buzzmetrics buzzmetrics KNOW THE CUSTOMER buzzmetrics

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My BuzzMetrics (MBM) is a highly scalable, web-based social insights platform designed for Fortune 1000 marketers and their agencies to organize, segment and analyze clean, trusted, industry-specific global insights in real time.

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Page 1: Rediscover Your Customer with My BuzzMetrics

REDISCOVER YOUR CUSTOMER

Smart global marketers win in today’s social world by building relevant and differentiated brands and forging strong, emotional bonds with customers. The socialsphere makes it theoretically possible to know infinitely more about your customer segments. The challenge is to tame the ‘Big Data’ beast to pinpoint meaningful, fresh, segment-specific consumer insights. (MBM) is a web-based Social Insights Platform designed for Fortune 1000 marketers and their agencies to organize, segment and analyze clean, trusted, industry-specific global insights in real-time.

Your Global MarketsAs a global marketer, you want to establish consistency in how data is sourced and analyzed, whether you’re in Boston or Beijing. No matter when or where social conversations take place - - including global and local social networks such Facebook, Twitter, Ameblo and Weibo - - MBM analyzes data from over 30 markets in 15 languages, applying the same Nielsen Measurement Science approach.

Your Industry

Are ‘Soccer Moms’ still ‘Soccer Moms’ in the Facebook era? Your existing ‘offline’ segments matter more than ever. Yet, if you’re still listening generically to social conversations (e.g., ‘yogurt’), you are missing the bigger opportunity to identify, understand and engage just the right consumer segments online for your brand or product (e.g., Hispanic moms who feed yogurt to their toddlers).

Your Segments

WITH

Your Trusted Source for Clean Data & Robust Analytics

No matter how sophisticated the text-mining and Natural Language Processing technology is

- - and MBM leads the pack - - the resulting analysis is invalid and inaccurate unless you can

be sure of the underlying data cleansing process. MBM applies Nielsen’s proven

de-duplication and anti-spam processes to deliver unparalleled data hygiene.

Example: Buzz of TV series, House

Discover consumer insights in the right business context that are relevant to your specific industry (e.g., measuring the impact of a new baby food product launch, identifying the key drivers of wireless subscriber loyalty) with thousands of pre-built ‘Topics’ across Consumer Packaged Goods, Financial Services, Healthcare, Technology and other sectors. In addition, our expert industry-specific analysts can support your most sophisticated research priorities.

Cleansed Data4,440,095 messages

“I want to tour the White House”

Segmented Data375,929 messages

“Let ’s watch TV at my house”

Classifier Applied7,699 messages

“I missed the last episode of House!”

buzzmetrics

buzzmetrics

KNOW THE CUSTOMER

buzzmetrics

Page 2: Rediscover Your Customer with My BuzzMetrics

About NM InciteGlobal Fortune 1000 marketers rely on NM Incite solutions to discover emerging, industry-specific consumer insights and build relevant, differentiated and emotionally- engaging brands. NM Incite is a joint venture between Nielsen and McKinsey & Company.

NM INCITE • 770 Broadway, New York, NY 10003855.888.6904 • [email protected] • nmincite.com

SMARTER MARKETING IN A SOCIAL WORLD

Why is Right For You• Access 2,000+ pre-built ‘Topics’ specific to your industry

• Access dozens of pre-built Customer ‘Segments’ to get deep insights about the audiences that matter to you

• Spot emerging trends or consumer pain points with ‘Threshold Alerting’

• Save time by pre-scheduling reports

• Access multiple analytics with one quick search through ‘Snapshort Reports’

• Keep pace with your competition through a vertically-tuned platform and our industry expert analysts

• Trust your data, backed by Nielsen’s world-class Measurement Science

buzzmetrics

KNOW THE CUSTOMER

Sentiment Aggregated

80%

100%

40%

60%

20%

0

Positive

Neutral

Negative Soda

7,500

7,000

6,500

6,000

5,500

5,000

8,000Source Message Count

1,459

982

500

486

403

367

295

250

123

97

www.weightwatchers.com

www.amazon.com

www.couponforum.com

www.topix.net

www.facebook.com

www.healthboards.com

www.afullcup.com

www.cookingjunkies.com

abc.go.com

www.pregnancy.org

Top Source

+30% Boards nutrition

Largest Trend Shift:

food_enthusiast

Top Author: Top Source:

www.weightwatchers.com +21%Positive Sentiment: Top Social Media Type: Most Frequent Word:

Snapshot Summary

All

Volume Trended

buzzmetrics