reducing the cost and complexity of server management with microsoft operations manager

Reducing the Cost and Complexity of Server Management with Microsoft Reducing the Cost and Complexity of Server Management with Microsoft Operations ManagerOperations ManagerReducing the Cost and Complexity of Server Management with Microsoft Reducing the Cost and Complexity of Server Management with Microsoft Operations ManagerOperations Manager

AgendaAgendaAgendaAgenda

Microsoft IT OverviewMicrosoft IT Overview Monitoring Before MicrosoftMonitoring Before Microsoft®® Operations Manager (MOM) Operations Manager (MOM) Core Monitoring with MicrosoftCore Monitoring with Microsoft®® Operations Manager 2000 Operations Manager 2000 Core Monitoring with MicrosoftCore Monitoring with Microsoft®® Operations Manager 2005 Operations Manager 2005 MOM Integration with other Monitoring SystemsMOM Integration with other Monitoring Systems Supplemental Monitoring with MOMSupplemental Monitoring with MOM Automating MOM OperationsAutomating MOM Operations Business Benefits Derived from MOM 2005 UpgradeBusiness Benefits Derived from MOM 2005 Upgrade

Microsoft IT Monitoring Before MOMMicrosoft IT Monitoring Before MOMMicrosoft IT Monitoring Before MOMMicrosoft IT Monitoring Before MOM

Event Log Event Log MonitoringMonitoring

Scripted Scripted Health Health MonitoringMonitoring

OEM OEM Hardware Hardware MonitoringMonitoring

Performance Performance MonitoringMonitoring

MOM 2000 Core MonitoringMOM 2000 Core MonitoringMOM 2000 Core MonitoringMOM 2000 Core Monitoring

EuropeEurope

North North America America

0202


0101


0303


0404Extranet Extranet


0202

Internet Internet Data Data

CenterCenter

MOM Top MOM Top TierTier

MOM 2000 Core MonitoringMOM 2000 Core MonitoringTiered ImplementationTiered ImplementationMOM 2000 Core MonitoringMOM 2000 Core MonitoringTiered ImplementationTiered Implementation Allows management of multiple environments to be unified in Allows management of multiple environments to be unified in

one place in the top tierone place in the top tier CorpnetCorpnet ExtranetExtranet InternetInternet

Allows horizontal expansion for scalability within a managed Allows horizontal expansion for scalability within a managed environmentenvironment

Single monitoring rule set for the enterprise simplifies Single monitoring rule set for the enterprise simplifies administrative effortadministrative effort

MOM 2000 Core MonitoringMOM 2000 Core MonitoringScalability LimitationsScalability LimitationsMOM 2000 Core MonitoringMOM 2000 Core MonitoringScalability LimitationsScalability Limitations Insertion data rate vs. grooming rateInsertion data rate vs. grooming rate Forces tradeoffs and compromises within Configuration Forces tradeoffs and compromises within Configuration

GroupsGroups Number of managed serversNumber of managed servers Volume of data collection (limits Management Pack Volume of data collection (limits Management Pack

deployments)deployments) Retention of historical dataRetention of historical data

MOM 2000 Core MonitoringMOM 2000 Core MonitoringScalability LimitationsScalability LimitationsMOM 2000 Core MonitoringMOM 2000 Core MonitoringScalability LimitationsScalability Limitations High number of MOM Configuration Groups and MOM High number of MOM Configuration Groups and MOM

servers increases TCOservers increases TCO Hardware resources under-utilizedHardware resources under-utilized Encourages proliferation of specialized MOM Encourages proliferation of specialized MOM

Configuration Groups vs. unified MOM infrastructure Configuration Groups vs. unified MOM infrastructure providing “Monitoring as a service”providing “Monitoring as a service”

MOM 2005 Core MonitoringMOM 2005 Core MonitoringMOM 2005 Core MonitoringMOM 2005 Core Monitoring

CorpNet CorpNet 0101

CorpNet CorpNet 0202 ExtranetExtranet


CenterCenter


MOM 2005 ScalabilityMOM 2005 ScalabilityMOM 2005 ScalabilityMOM 2005 Scalability

Partitioned tables for high-volume dataPartitioned tables for high-volume data Provides very fast data groomingProvides very fast data grooming Minimizes contention between data insertion and data Minimizes contention between data insertion and data

groominggrooming Easily meets Microsoft IT two-minute worldwide alert Easily meets Microsoft IT two-minute worldwide alert

latency SLAlatency SLA 50% reduction in management groups50% reduction in management groups 33% reduction in MOM servers33% reduction in MOM servers

MOM Management GroupsMOM Management GroupsMOM Management GroupsMOM Management Groups

Primary Management Primary Management

ServerServer

Backup Database Backup Database ServerServer

Backup Management Backup Management ServerServer

Primary Database Primary Database ServerServer

Periodic Standby Periodic Standby Database TransferDatabase Transfer

•Automated Automated agent failover on agent failover on management management server failureserver failure

•Manual failover Manual failover on database on database failurefailure

•No single point No single point of failureof failure

Managed Managed ServersServers

MOM Management GroupsMOM Management GroupsMOM Management GroupsMOM Management Groups

Primary Management Primary Management

ServerServer

Backup Database Backup Database ServerServer

Backup Management Backup Management ServerServer

Primary Database Primary Database ServerServer

Periodic Standby Periodic Standby Database TransferDatabase Transfer

•Automated Automated agent agent fallbackfallback on on management management server recoveryserver recovery

•Manual failover Manual failover on database on database failurefailure

•No single point No single point of failureof failure

Managed Managed ServersServers

Ticketing Ticketing DatabaseDatabase

Asset Asset DatabaseDatabase

ConsoleConsole DatabaseDatabase

MOM 2000 IntegrationMOM 2000 IntegrationMOM 2000 IntegrationMOM 2000 Integration

EuropeEurope


0202


0101


0303




0202


CenterCenter

MOM MOM Top TierTop Tier

Auto TicketAuto Ticket

Network Network AlertsAlerts

Custom Custom ConsoleConsole

MOM 2000 Integration BenefitsMOM 2000 Integration BenefitsMOM 2000 Integration BenefitsMOM 2000 Integration Benefits

One central integrated console for all enterprise One central integrated console for all enterprise environments worldwideenvironments worldwide

Quick access to asset management and trouble ticket dataQuick access to asset management and trouble ticket data Quick generation of new trouble ticketsQuick generation of new trouble tickets Automated generation of some trouble ticketsAutomated generation of some trouble tickets One console for server and network alerts worldwideOne console for server and network alerts worldwide

Network Network Monitoring Monitoring

SystemSystem

Ticketing Ticketing SystemSystem

MOM 2005 IntegrationMOM 2005 IntegrationMOM 2005 IntegrationMOM 2005 Integration


MOM 2005 MOM 2005 ConsoleConsole

MCFMCF

MCFMCF New With New With MOM 2005MOM 2005




CenterCenter

Auto-ticketingAuto-ticketing

MOM 2005 Integration BenefitsMOM 2005 Integration BenefitsMOM 2005 Integration BenefitsMOM 2005 Integration Benefits

Vendor-supplied connectorsVendor-supplied connectors Two-way connectors automate synchronization with trouble-Two-way connectors automate synchronization with trouble-

ticketing and network management systemsticketing and network management systems Easy integration of custom tasks in the MOM consoleEasy integration of custom tasks in the MOM console Easy creation of custom views in the MOM consoleEasy creation of custom views in the MOM console

MOM 2005 Integration BenefitsMOM 2005 Integration BenefitsAuto-TicketingAuto-TicketingMOM 2005 Integration BenefitsMOM 2005 Integration BenefitsAuto-TicketingAuto-Ticketing Over 80% of server alerts are auto-ticketedOver 80% of server alerts are auto-ticketed No manual effort required to review these alerts before No manual effort required to review these alerts before

generating trouble ticketsgenerating trouble tickets Process fully documented in MicrosoftProcess fully documented in Microsoft® ® Solution Accelerator: Solution Accelerator:

http://www.microsoft.com/mom/evaluation/solutions/default.mhttp://www.microsoft.com/mom/evaluation/solutions/default.mspxspx

MOM Application Monitoring Management GroupMOM Application Monitoring Management GroupMOM Application Monitoring Management GroupMOM Application Monitoring Management Group

Builds on MOM agent infrastructureBuilds on MOM agent infrastructure Allows autonomous monitoring of specialized Allows autonomous monitoring of specialized

applications and servicesapplications and services

Application Application MonitoringMonitoring CorpNet 01CorpNet 01

•ApplicationApplication•MicrosoftMicrosoft®® SQL SQL ServerServer™™•MicrosoftMicrosoft®® Internet Internet Information Information Services (IIS)Services (IIS)

•HardwareHardware

•OSOS

Security Event Collection Management GroupSecurity Event Collection Management GroupSecurity Event Collection Management GroupSecurity Event Collection Management Group

Fully automated agent deployment to every Domain Fully automated agent deployment to every Domain ControllerController

Queries Active Directory for all DCsQueries Active Directory for all DCs Collects security audit eventsCollects security audit events Complex filtering to reduce volumeComplex filtering to reduce volumeSecurity Security

MonitoringMonitoringCorpNet 01CorpNet 01

Security event Security event collectioncollection

•HardwareHardware

•OSOS

•MicrosoftMicrosoft®® Active Active Directory Directory ®®

Domain Domain ControllerController

Pre-Production Management GroupPre-Production Management GroupPre-Production Management GroupPre-Production Management Group

Cross section of production application and Cross section of production application and infrastructure serversinfrastructure servers

Tune new or updated Management PacksTune new or updated Management Packs Evaluate new custom rules and scriptsEvaluate new custom rules and scripts Initial deployment of agent upgradesInitial deployment of agent upgrades

Pre-ProductionPre-ProductionCorpNet 01CorpNet 01

•HardwareHardware

•OSOS

•Infrastructure Infrastructure ServicesServices

ApplicationApplicationMonitoringMonitoring

Pre-Production Management GroupPre-Production Management GroupPre-Production Management GroupPre-Production Management Group

First Management Group upgraded to MOM 2005First Management Group upgraded to MOM 2005 Currently managing over 3500 serversCurrently managing over 3500 servers 12 Management Packs installed plus custom monitoring 12 Management Packs installed plus custom monitoring

rulesrules Co-manages a “real-world” environment in parallel with Co-manages a “real-world” environment in parallel with

production MOM infrastructure using multi-homed agentsproduction MOM infrastructure using multi-homed agents 15 million perf counters collected daily15 million perf counters collected daily 0.5 million events collected daily0.5 million events collected daily

Pre-Production Management GroupPre-Production Management GroupManagement Pack ReviewManagement Pack ReviewPre-Production Management GroupPre-Production Management GroupManagement Pack ReviewManagement Pack Review MP review by Microsoft IT Infrastructure Service OwnersMP review by Microsoft IT Infrastructure Service Owners Tune MP to reduce “noise”Tune MP to reduce “noise” Alert-to-ticket ratio validationAlert-to-ticket ratio validation

Adequate event consolidationAdequate event consolidation Proper duplicate alert suppressionProper duplicate alert suppression

Sustainable data collection levelsSustainable data collection levels Feedback to Product GroupsFeedback to Product Groups

Pre-Production Management GroupPre-Production Management GroupManagement Pack Review - BenefitsManagement Pack Review - BenefitsPre-Production Management GroupPre-Production Management GroupManagement Pack Review - BenefitsManagement Pack Review - Benefits Significant reduction in the numbers of alerts being generatedSignificant reduction in the numbers of alerts being generated Improvements in alert-to-ticket ratioImprovements in alert-to-ticket ratio Process fully documented in Microsoft Solution Accelerator: Process fully documented in Microsoft Solution Accelerator:

http://www.microsoft.com/mom/evaluation/solutions/default.mshttp://www.microsoft.com/mom/evaluation/solutions/default.mspxpx

Enterprise Data WarehouseEnterprise Data WarehouseEnterprise Data WarehouseEnterprise Data Warehouse

Offloads reporting workloads from operational databasesOffloads reporting workloads from operational databases Data from multiple source Management Groups collected into Data from multiple source Management Groups collected into

one central data warehouseone central data warehouse Centralized reporting for the entire enterpriseCentralized reporting for the entire enterprise Standardized reporting toolsStandardized reporting tools Process fully documented in Microsoft Solution Accelerator: Process fully documented in Microsoft Solution Accelerator:

http://www.microsoft.com/mom/evaluation/solutions/default.mspxhttp://www.microsoft.com/mom/evaluation/solutions/default.mspx

Enterprise Data WarehouseEnterprise Data WarehouseEnterprise Data WarehouseEnterprise Data Warehouse




CenterCenter


Enterprise Enterprise Data Data WarehouseWarehouse

Daily DTS Daily DTS JobsJobs

Enterprise Data WarehouseEnterprise Data WarehouseBenefitsBenefitsEnterprise Data WarehouseEnterprise Data WarehouseBenefitsBenefits Offloads reporting workloads from operational databasesOffloads reporting workloads from operational databases Centralized reporting for the entire enterpriseCentralized reporting for the entire enterprise Standardized reporting toolsStandardized reporting tools Process fully documented in Microsoft Solution Process fully documented in Microsoft Solution

Accelerator: Accelerator: http://www.microsoft.com/technet/itsolutions/techguide/msm/http://www.microsoft.com/technet/itsolutions/techguide/msm/smc/mmgp05.mspxsmc/mmgp05.mspx

Global Agent Management – Agent ReachGlobal Agent Management – Agent ReachGlobal Agent Management – Agent ReachGlobal Agent Management – Agent Reach

Microsoft IT Custom applicationMicrosoft IT Custom application Synchronizes MOM Management Servers with Microsoft IT asset management Synchronizes MOM Management Servers with Microsoft IT asset management

databasedatabase Automates installation and removal of MOM agentsAutomates installation and removal of MOM agents Static load balancing across management groups and MOM management Static load balancing across management groups and MOM management

serversservers Uses new extensibility provided by MOM 2005 SDKUses new extensibility provided by MOM 2005 SDK

Business Benefits from MOM 2005 UpgradeBusiness Benefits from MOM 2005 UpgradeBusiness Benefits from MOM 2005 UpgradeBusiness Benefits from MOM 2005 Upgrade

50% reduction in number of management groups50% reduction in number of management groups 33% reduction in number of MOM servers33% reduction in number of MOM servers Improved alert latency Improved alert latency MOM Integration with other Monitoring SystemsMOM Integration with other Monitoring Systems

Integration with third-party systems via MCFIntegration with third-party systems via MCF Customizable console Customizable console

Overall reduced support costs through automationOverall reduced support costs through automation

For More InformationFor More InformationFor More InformationFor More Information

Additional content on Microsoft IT deployments and best Additional content on Microsoft IT deployments and best practices can be found on practices can be found on http://www.microsoft.comhttp://www.microsoft.com MicrosoftMicrosoft®® TechNet TechNet

http://www.microsoft.com/technet/itshowcasehttp://www.microsoft.com/technet/itshowcase MicrosoftMicrosoft®® Services Services

http://www.microsoft.com/itshowcasehttp://www.microsoft.com/itshowcase MicrosoftMicrosoft®® Solutions for Management Solutions for Management

http://www.microsoft.com/msmhttp://www.microsoft.com/msm

IT Showcase e-mail IT Showcase e-mail [email protected]@microsoft.com

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reducing the cost and complexity of server management with microsoft operations manager

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