reference guide - mattamy homes |...

Reference Guide

GTA Division

Contents

Customer Care Coordinator ........................................................................................ 2

Your Building Team ..................................................................................................... 3

Your Warranty Service Team .................................................................................... 3

Building Your Home ..................................................................................................... 4

Your Framewalk ........................................................................................................... 5

Home Features ............................................................................................................. 6

Preparing for Your Closing Day .................................................................................. 8

Closing Day ~ Home Delivery .................................................................................. 10

The Unexpected During Construction: ................................................................... 11

Tarion Warranty Corporation ................................................................................... 12

Homeowner Orientation & PDI ............................................................................... 12

Warranty Service ....................................................................................................... 13

Community Completion ........................................................................................... 16

http://www.mattamyhomes.com/gta

Mattamy University Reference Guide

Mattamy Homes Limited 2 E. & O.E. December 2014

GTA Division

Customer Care Coordinator

Your Customer Care Coordinator is your Primary Contact at Mattamy Homes. He or she

will keep you informed throughout your home-buying experience by providing updates

and prompt, accurate answers to common questions about your new home.

Whenever you have a question about your new home, from the day you purchase until

after your warranty period is complete, your Customer Care Coordinator is available to:

1. Answer your question

2. Research your question and get back to you

3. Direct your question to an appropriate person, when necessary to

provide further assistance.

Why call Customer Care?

To get construction status updates

To review details of your Purchase Agreement

To check on Closing Date status

For advice on closing preparation

To get copies of your agreement, amendments, or other

paperwork

For questions about new home construction

For questions about your Design Option purchases

For questions about your warranty

For information about sod, driveways, street trees, fences

and grading

For any other question you have about your new Mattamy home and community.

Phone: 905-907-8346

Email: [email protected] (Preferred)

Customer Care Hours: Monday to Friday 9:00am – 4:00pm

Customer Care is regularly in

contact with:

Sales & Marketing

Architecture

Construction

Design Centre

Accounting

Warranty Service

Purchasing/Contracts

Land Development

Tarion


mailto:[email protected]?subject=Lot: Community: Phase: - General Inquiry

mailto:[email protected]



GTA Division

Your Building Team

Senior Builder – Responsible for managing all aspects of the production of the homes in your community,

including all planning, organizing, directing and staffing. Your Senior Builder will deal with the majority of

the administrative and community-related issues, removing this responsibility from the Product Builders,

allowing them to devote more time and attention to the building of your home.

Product Builder – Responsible for the building of your home from the start of framing until your Closing Day.

Your “Builder” is the person most directly responsible for completing your home before you move in,

ensuring that our subcontractors stay on schedule and follow the plans and specifications laid out for your

home. He or she conducts regular inspections of your home and also arranges for all municipal building

inspections to take place.

Assistant Builder - Assists your Product Builder with the daily supervision of the building of your home. Either

your Builder or Assistant Builder will offer you a “Framewalk,” which is a guided tour of your home part-way

through the building process. Your Assistant Builder will also follow-up with after closing to arrange the

completion of any outstanding items from your Pre-Delivery Inspection (PDI) after you close.

Foundation Builder – Starts the building of your home by supervising the excavation, forming, and

pouring of your home’s foundation. Also responsible for the installation of driveways, decks, and the

completion of grading & sod after closing.

Community Administrator – Looks after daily administration at the Community Construction Office, including

greeting visitors or answering calls that come into the Community Office.

Your Warranty Service Team

Warranty Service Manager - Responsible for managing all aspects of your warranty service after closing,

including the completion of your 30-Day and Year-End Warranty Service Requests, and responding to any

emergency issues that arise.

PDI Representative - Will meet you at your new home a few days before closing to conduct your Pre-Delivery

Inspection, or “PDI.” He or she will provide you with a thorough orientation of your new home’s features

and functions and give you important information about your new home warranty. He or she will also

document any damaged or missing items found at your PDI.

Warranty Service Administrator – Similar to the Community Administrator at your construction office, he or she

is responsible for daily administration, including answering phone calls or greeting Homeowners when

visiting the Warranty Service Office. The Community Administrator will also schedule your warranty service

appointments and provide follow-up on the progress of repairs.




GTA Division

Building Your Home

The start of your home begins with excavation. This is when we start digging in preparation for pouring your

foundation.

The next step will be the pouring of the concrete footings and foundation, which will be back-filled once the

concrete has set and the local Building Inspector has passed the inspection of your foundation.

After your foundation has been backfilled with soil, framing may begin right away, or there may be a span of several

weeks—or even months—before the start of framing if your home is designated as a “firebreak,” or if your

foundation was poured in the fall ahead of winter weather. Once framing has begun, you will see your roof plywood

completed in roughly 3 to 4 weeks. Over the several weeks that follow, we will begin installing your windows,

roofing shingles, final stairs, heating system, plumbing pipes, and electrical wiring. Following this, we will invite you

for your Framewalk.

Final Finishing

After your Framewalk, the next step will be insulating your home. The exterior bricks may have already been

completed by this time, or they may just be getting started now—it will depend on the bricklayer’s schedule. Once

the insulation is complete and passed by the Building Inspector, the installation of drywall begins. When the

drywall has been taped, mudded, primed and painted, we are now ready to start the final finishing of your home.

Over the next several weeks, we will install your tile, baseboards, window casings, interior doors and casings, your

Kitchen and Bathroom cabinetry, hardwood floors (if applicable), plumbing fixtures, light fixtures, and finally your

carpet.

Municipal Inspections

In addition to frequent inspections by your Mattamy Building Team throughout the process, your home will be

inspected at each stage by various municipal departments, including:

Building Department – footing, backfill, framing, final, exterior final

Heating Department – distribution system, insulation, and final

Plumbing Department – distribution system, basement drains, and final

Grading Inspection – rough grade & final

Electrical – inspected by the Electrical Safety

Authority at rough-in, meter, and final

Although it may be tempting to install your own

items while your home is under construction

(such as speaker wire or extra pot lights) please

know that unauthorized installation of such

items will not pass inspection and will have to be

removed.




GTA Division

Your Framewalk

After the electrical, plumbing, and heating systems have been roughed-in and prior

to drywall installation, your Build Team will invite you to take a courtesy tour of your

home to view the building process more closely. This is called a “Framewalk.”

Your Framewalk is an opportunity for you to:

Meet your Builder

View the features of your home prior to the completion of the walls

Review the Design Options you chose at the Design Centre

Ask a Building Professional any questions you may have

Framewalk Safety

Please be aware that when you come for your Framewalk you will be entering an active construction site.

Therefore, there are certain precautions that must be taken.

We will provide a hard hat when you report to the Construction Office.

Make sure to wear appropriate footwear, i.e. no open-toed shoes – it is best to wear steel-toed shoes or

boots if you have them.

We also ask that you do not bring any children with you, as the site can be especially hazardous for

children.

Because we take your safety very seriously, we will require you to review and sign a

Safety Acknowledgement before participating in your Framewalk, acknowledging

that you are aware of the safety precautions we have described.

Your Framewalk will take place between 9:00am and 3:00pm,

Monday to Friday. It usually lasts about 45 minutes.

A member of your Build Team will call you 1-2 days before to schedule.

Please be aware, your Framewalk is optional. Although our intention is to offer a Framewalk to all our

Homeowners, the window of opportunity to do so is very brief. To keep your home on schedule, we may

only have a day or two to provide a Framewalk and may only be able to give you a few days’ notice. If this is

a concern for you, please let us know in the weeks leading up to it and we will do our best to accommodate

your schedule, if we can.




GTA Division

Home Features

In an effort to ensure you are getting the best quality finishings in your home, we are always reviewing our included

features to bring you the latest styles and trends, and to take advantage of new technologies as they become

available. We have listed here just a few of the recent changes we have made to the long list of features included

in your home.

Low-E & Argon Gas-filled Casement Windows – Whether your home is a townhome, semi-detached, or single-

detached, it will include a Triple Glazed, ENERGY STAR® rated casement-style window with one operating

pane per finished room (excluding patio doors, door panes, and certain basement windows). Casement

windows, which swing open, seal more completely than the more common vertical or horizontal sliders you

may be familiar with. This minimizes heat loss through drafts and results in energy savings and more

comfort for you. Additionally, these windows are filled with argon gas and coated with a special reflective

layer that traps heat inside in the winter and keeps it outside in the summer, increasing your heating and

cooling efficiency and saving you money. One more added advantage, we have included multi-point locking

mechanisms, which provide greater security and ease of operation, as there is only one latch to operate the

locks.

Kiln-Dried Lumber – We recently switched from using traditional lumber to the use of kiln-dried lumber to frame

our homes. Kiln-drying removes substantially more moisture from the wood, lessening the likelihood of

mould growth and reducing the warping and twisting that normally occurs with traditional air-dried lumber.

PEX Piping (plumbing supply lines) – Mattamy now uses PEX piping in all our communities. PEX stands for

cross-linked polyethylene, which is a high-temperature, flexible plastic that has been used for more than 30

years in Europe and more than 10 years in North America. PEX has several advantages over traditional

copper: it is flexible, so it can be run in single long continuous lines, resulting in fewer connections at joints

and reducing the potential for leaks; it is chlorine resistant and durable, with a life expectancy of 50+ years;

it is freeze-break resistant, unlike copper; PEX produces no “pipe knock” noise, which is common with

copper; and the smooth interior of PEX piping resists scale buildup and corrosion that can affect water flow

over time.

Improved Insulation – A LEED requirement for your home is to perform multiple Blower Door Test, one prior to

drywall, and another at the end of the building process. Your LEED® certified home will be approximately

30% more energy efficient than a home built to minimum building code requirements. One of the primary

means of achieving this is to increase the air-sealing and quality of insulation in your home. We have

accomplished this in several ways:

Air-tight Construction – Careful construction methods and blower-door testing ensure a tight building

envelope to minimize heat loss to the exterior. Exterior walls are value-engineered with fewer studs,

reducing thermal breaks and providing better heat retention and reduced noise penetration. This improves

the overall insulation value of your exterior walls, without compromising structural integrity.




GTA Division

Spray-Foam Insulation – Expanding spray-foam insulation is used in your garage ceiling and other

cantilevered areas with living space above (such as above porches and box or bay windows). Spray foam

insulation limits air pollutants, controls moisture problems, and emits no harmful fumes. It is healthier,

quieter and makes a noticeable difference in the comfort level of your home.

Sealed Primary Ductwork in Basement – reduces heat loss through gaps in exposed ductwork allowing

more heat to be efficiently directed throughout your home.

Heat Recovery Ventilator (HRV) – Your HRV unit works in tandem with your HVAC system to draw stale, interior

air out of the home and exchanges it for fresh, outside air while allowing the heat from the outgoing exhaust

air to warm up the cold incoming air. This reduces energy loss, helps to control humidity, and provides a

healthier home environment.

Steel Insulated Garage Doors –Moulded steel panel insulated sectional roll-up doors are designed to include:

foamed-in-place polyurethane insulation to improve energy efficiency and create a structure with higher

strength and resiliency; superior sound absorption for quieter operation and reduced wind rattle; heavy duty

springs and long-life, rust resistant door hardware.

Programmable Thermostat – Allows you to automatically control the temperature setting in your home to

accommodate your family’s specific needs and lifestyle. This reduces the amount of energy “wasted”

during times when you do not require full heat, such as when you are away from home or sleeping.

Exterior Outlets –Mattamy places four exterior weatherproof electrical outlets. One at the front, one at ground

floor rear terrace and one at each of the roof terraces.

LEED® Certification – to guarantee your Mattamy LEED® home meets or exceeds all

requirements of the program, your home’s testing will be verified by an independent

3rd party Certified Energy Evaluator prior to closing.

You will receive a copy of your LEED® certification and label for your home.




GTA Division

Preparing for Your Closing Day

Lawyer – In the weeks leading up to your Closing Day, you should be in close contact with your lawyer to ensure all

closing arrangements are underway. If you have not retained a lawyer yet, you must do so prior to closing.

We make your closing documents available to your Lawyer through a secure online database

approximately 1 week prior to your closing date. Please ensure that you have provided your

Customer Care Coordinator with your lawyer’s contact information at least

2 months before closing.

Utilities – Mattamy will set-up your primary utilities, which include hydro, gas, and water. However, we

recommend that you contact all applicable utility companies approximately 1-2 weeks before

closing to provide them with your new home address and contact information, as we will

transfer these services to you on closing. Please contact your Customer Care Coordinator if

you need to get these numbers, or if you need to get your new municipal address.

TV, Phone & Internet – Your Mattamy home comes equipped with all phone, cable, and internet jacks wired and

installed. You will have to make arrangements with your chosen service provider for the

initialization of your phone or cable service after closing, including all applicable charges

and fees.

We recommend calling to schedule your service connection

3 to 4 weeks prior to closing.

Security System – If you requested installation of a Security System through Mattamy, the system will be installed

before closing. However, you will need to make arrangements for the final connection and a

demonstration of the system after closing. Please note that your phone service must be

connected before your security system can be activated.

Hot Water Tank – Your hot water tank will be a rental unit provided by the designated service provider for your

community. We will arrange for set-up and delivery of your tank prior to closing. You will receive

information about your rental agreement, including billing, directly from the designated

provider. For contact information, please refer to the list of service providers that

accompanied this Reference Guide, or contact your Customer Care Coordinator.




GTA Division

Canada Post – Please remember to notify Canada Post that you will be moving. We also strongly recommend

having your mail re-directed to your new address. If your new postal code has been issued,

your customer Care Coordinator can give it to you, or you can find it on Canada Post’s website

at www.canadapost.ca. To get your super-mailbox key, please contact Canada Post

Customer Service directly at 1-800-267-1177.

Appliances – If you have purchased any appliances though Mattamy (such as an over-range-

microwave, air conditioning, etc.), these appliances will be installed prior to closing. Please

schedule all other appliance deliveries and installation to take place after closing.

A list of local service providers and contact information was provided in the

Mattamy University Agenda, and is contained in the email that accompanied this

Reference Guide. Your Customer Care Coordinator can provide this information too.


http://www.canadapost.ca/



GTA Division

Closing Day – Home Delivery

Closing day can bring a lot of excitement with it, as this is the day your new home will

finally belong to you. However, this day can also bring a lot of confusion and frustration

for you, if you are not well-prepared. That’s why we suggest that you make sure your

lawyer has everything they need in the days following up to your closing day, so that on

the day of closing itself, all you have to do is relax, let the lawyers do their job, and pick

up the keys for your new home!

We are excited to announce a brand new element Mattamy is now offering to our

Homeowners, and it’s brand new to the industry too. We are now scheduling a Home

Delivery Appointment for you on the day of your closing. Your PDI Representative will

schedule this appointment at the same time he or she schedules your Pre-delivery

Inspection. Most appointments will take place in the afternoon on Closing Day.

At your Home Delivery appointment, you will meet with your Builder at your

new home. He or she will hand you your new keys, and take a few minutes to

make sure everything is in order for you and that any questions you have get

answered.

Knowing when—exactly—you will be receiving your new keys will also give you the flexibility to better plan your move

and schedule any appliance or furniture deliveries you need to make.

If you are concerned about your home closing

on time, please contact your Customer Care

Coordinator before putting your home up for

sale or giving notice to your landlord.

We will do our best to give you an accurate

account of your home’s progress. Please note,

however, that we can only offer an estimate,

not a guarantee.




GTA Division

The Unexpected During Construction

There is much unpredictability in new home construction, and unfortunately, this can often lead to delays. The

Greater Toronto Area has some of the most stringent planning and zoning restrictions and a multitude of rules and

regulations. This, as well as input from various Conservation Authorities, tends to make the approval process long

and sometimes arduous.

Once we get the approval to begin building your home, we must coordinate with dozens

of trade partners, building inspectors, hundreds of different products—to mention nothing

of the weather—all while aiming to stay on schedule to finish your home. Some of the

causes of closing delays are:

Land and/or permit registration

Shortage in materials or delivery delays

Inclement weather

Trade labour shortage

Closing Delay Guidelines

Mattamy strives to avoid closing delays and to deliver your home on the day we have committed to you. That said,

many closing delays are unavoidable. In recognition of this fact, Tarion Warranty Corporation has developed a set

of Closing Delay Guidelines that all builders in Ontario must follow. They outline the rules for setting Tentative,

Firm, and Delayed Closing Dates and for providing notice of closing date changes. These Guidelines are outlined in

the Tarion Addendum included in your purchase agreement.

Because of the nature of homebuilding we may face various challenges along the

way. At Mattamy, we have the experience and expertise behind us to respond to

challenges when they arise and work towards a resolution. Keeping in mind that it

is our intention to close every house on schedule, if it becomes necessary to

change your Closing Date we will follow the Closing Delay Guidelines set by Tarion.

If your Closing Date changes, we will send written notice by

email, by regular post, or by registered mail. We will send these

notices to your most current home and email addresses in our

system, so please make sure we always have your most current

information in our records.




GTA Division

Tarion Warranty Corporation

Tarion Warranty Corporation is responsible for administering the Ontario New Home Warranties Plan Act, which

outlines the warranty protection that all New Home & Condominium Builders must provide, by law, to their

customers.

Your Warranty Coverage includes:

Deposit protection (up to $40,000)

Delayed Closing/Occupancy protection

Protection against defects in workmanship and materials

Pre-Delivery Inspection or “PDI”

Your PDI Representative will contact you approximately 2 to 3 weeks prior to your Closing Day to schedule your Pre-

Delivery Inspection. This will be your opportunity to:

View the features of your home room-by-room;

Become familiar with the operation of your furnace, hot

water tank, ventilation system, electrical system, plumbing

system, and normal Homeowner maintenance procedures;

Complete your Tarion Enrollment Certificate, which will

form the basis of the warranty coverage for your home;

Review the procedures for submitting Warranty Service

Requests;

Record any damaged or missing items in your home.

Please note, your PDI is not a request for warranty service; it is a formal record of your home’s condition prior to

closing. We will make every reasonable effort to rectify any damaged or missing items before or shortly after you

close. However, due to time constraints and the amount of activity taking place around your Closing Day, we may

not get to everything as quickly as we would like to. Any items that are not completed by closing or within the

weeks that follow should be listed on your 30-Day Warranty Service Request Form.

Please be aware that your statutory warranty through Tarion does not cover any scratches or chips in finishing

materials, mirrors, tiles, plumbing fixtures, cabinetry, countertops, and windows that are not recorded at the PDI.

Your PDI will be scheduled

during regular business

hours, Monday to Friday.

It will take approximately

2 hours.

For more information, please visit Tarion’s website at www.tarion.com.


http://www.tarion.com/



GTA Division

Items resulting from normal shrinkage and drying out of materials after construction will be

deferred to your Year-End service only, including:

Nail & screw pops Cracked drywall & tape joints Floor squeaks

Please be aware that these items are not covered under the statutory warranty for your home.

Regardless, we will repair them at your request, but we will not sand and paint as colour-

matching to the original paint is problematic. You may decide this is an excellent opportunity to

give your new home a fresh coat of paint in the colour selection of your choice.

Warranty Service

1st Year Warranty Coverage

Mattamy warrants your home against all defects in workmanship and material for a period of ONE YEAR starting on

your Closing Day. You will have TWO (2) formal opportunities to request Warranty Service in your first year of

occupancy:

1. At your 30-Day anniversary 2. At your Year-End anniversary

To request Warranty Service at these anniversary points, you can either fill out the paper forms provided to you at

your Pre-Delivery Inspection, or use the online submission form.

Upon receiving your Warranty Service Request form we will contact you to schedule one or more service

appointments. In order to complete the warranty work in your home, Tarion has established a CUSTOMER

SERVICE STANDARD for Builders in Ontario. By adhering to this Standard, Mattamy will ensure that warranted

items are being addressed within a reasonable time frame, while balancing your needs with the needs of our other

Homeowners.

Tarion allows a period of 120 days to address the items listed on your form. If you are not satisfied with the

condition of a repair following service, please contact our Warranty Service Office and we will gladly review the

repair of the item.

Warranty Service Request forms can be submitted online at:

https://myhome.tarion.com

To register online, you will need your Certificate of Completion & Possession (CCP

form), which we provide to you at your PDI.

IMPORTANT If using the online form, Tarion will provide the information directly to

Mattamy. If using the paper form, please provide a copy to both Tarion and Mattamy. In

either case, Tarion must receive your form before the anniversary date.


https://myhome.tarion.com/



GTA Division

Patience is key…

Building a new home is a lengthy and complicated process. It involves careful

planning, the coordination of multiple processes, and the hard work of countless

Mattamy staff, subtrades, and contractors. It is inevitable that not everything will

happen flawlessly.

Mattamy Homes has an unrivaled reputation for superior Customer Service.

When something goes wrong, we will be there to get it right. Kindly be patient

and continue to communicate with us, and when your warranty period is

complete you will have a house that you can be very proud to call home.

2nd Year Warranty Coverage

The following items are warranted against defects in workmanship and material for a period of TWO YEARS starting

on your Closing Day:

Plumbing system

Heating system

Electrical delivery and distribution systems,

Water penetration or “leaks” from the exterior

Major structural defects

Exterior cladding

If you experience a problem with any of the above-noted items during your first two years of occupancy, please

report it to us immediately following the procedure for requesting “Emergency Warranty Service” outlined later in

this booklet, as these generally constitute an “emergency” repair.

7-Year Warranty Coverage

Your home is protected under warranty against Major Structural Defects (MSD) for a period of SEVEN YEARS from

your Closing Day. A Major Structural Defect is defined in the Ontario New Home Warranties Plan Act as:

“Any defect in materials or work that results in the failure of a load-bearing part of the home

structure, or any defect in materials or work that significantly and adversely affects the use of the

building as a home.”

Warranty claims for a Major Structural Defect can be made directly to Tarion or to Mattamy. Upon receiving your

MSD claim form, we will conduct an inspection of the concern and provide all necessary follow-up information to

both you and Tarion.




GTA Division

AFTER HOURS EMERGENCY SUPPORT LINE:

1-877-MATTAMY (628-8269)

Weekdays from 5:00 pm – 10:00 pm

Weekends & Holidays from 9:00 am – 5:00 pm

Emergencies After Closing

If you experience any of the following after you move in to your new home, we consider it to be an “emergency” and

we will make every attempt to correct it immediately:

Water penetration (leaks) through building envelope;

Plumbing leak;

Complete loss of water, electricity, or heat in the winter months.

To request Emergency Warranty Service, follow these 3 steps:

1. During regular business hours (Monday-Friday, 8:00am to 5:00pm) report the emergency directly to your

Community Warranty Service Office.

2. If between the hours of 5:00pm – 10:00pm Monday to Friday, or 9:00am – 5:00pm on weekends and

holidays, please contact our After Hours Emergency Support Line. Your call will go to our on-call Mattamy

representative, who will call you back within one hour. In some circumstances, a service technician may be

dispatched to correct the problem; if that is not possible, you will receive priority service at the start of the next

business day and we will advise you how to deal with the circumstances until then.

3. If outside of the above-noted hours, we recommend you wait until the next business day to report the problem

to our Warranty Service Office. If that is not possible, you will have to make arrangements for repairs on your

own. If the problem is covered by your home’s warranty, we will reimburse you for your expenses. Please

submit the receipt to your Warranty Service Manager for consideration.




GTA Division

Community Completion

When you move into your new home, your community will (in most cases) still be under construction. Many of your

future neighbours’ homes will be at various stages of completion. For several months, construction crews will be

working and your street may be busy with activity.

Mattamy strives to complete adjacent homes quickly to lessen any inconvenience. We try to keep the area as clean

as we can but your Community is still a busy place. Caution and common sense should be exercised by all

members of your family. We thank you in advance for your patience during this period and assure you that we will

complete your new community as quickly as possible.

You should expect:

No sidewalks, curbs, parks or parkettes

No lawn, gravel driveways, no rear deck (if applicable)

Dusty conditions and muddy streets, especially during the spring

Construction noise and traffic during the day

Exterior painting and trim details (e.g. shutters) may not be complete

You will have access to your home from a patio slab walkway from driveway to front porch and from

your garage to interior, if applicable.

Curbs & Sidewalks

The first step in the final completion of your Community is the installation of the curbs and sidewalks on your street.

We will provide you with written notice a few days prior to installing the curbs and sidewalks, to let you know what

steps should be taken to ensure your vehicles are not blocking the roadways and to keep inconveniences to a

minimum.

Driveway Paving

Mattamy Homes uses a 2-coat process for paving your driveway. The reason for this is to

provide you with a hard surface to park your vehicle on shortly after you have moved in,

while allowing any settlement that occurs after the base coat to be corrected when the top

coat is applied.

After completion of the base coat, you should expect some settlement of the asphalt is to occur. If so, please

contact us and we will use gravel to fill any settlement, as necessary, until the top coat is complete. Typically, we

will pave your top coat in the year following installation of your base coat.




GTA Division

Sod (grass)

Sod is a seasonal installation, which means we only lay it between the months of May

and October. If your home closes during this time, you will likely receive your sod within

3 months of your Closing Day. If your home closes between November and April, then

you will receive your sod within the first 3 months of the following sod season (i.e. in

May, June, or July).

We lay sod in “blocks,” not specifically in Closing Date order, so you may receive your

sod earlier or later than some of your neighbours who moved in before or after you. Also note that where space

does not allow between homes, we will place stone rather than grass.

Once your sod is laid, it will be your responsibility to water and maintain it in order to achieve a beautiful, healthy

lawn. We will provide helpful advice about this when the time comes, or you can contact your local garden centre

for more advice.

Boulevard Trees

Once the grading and sod on your lot are complete, the final step in the beautification of

your street is the planting of trees. We will plant a variety of species of trees in your

community, which will be located within the municipal boulevard on your street and in

other public green spaces. Although it is not possible for every lot to receive a tree, as

the location of utility poles and other services may not allow for it, we will aim to provide

as many trees as possible for the overall enjoyment of everyone in the community.

Fences & Landscaping

As you get settled into your new home, you will likely want to start making plans for

landscaping your property and installing fencing. Mattamy installs certain types of

fencing in the community, which may include wooden privacy fencing for homes on

corner lots; chain link fence where lots border on public space, such as parks,

schools, and storm water management (SWM) ponds; and sound-attenuating fence,

where applicable in your community. Specific information can be found in your

purchase agreement. Before installing your own fencing, please call us to find out if your lot grading has been

certified.

When making plans to landscape your property, it is important to keep in mind that most municipalities have strict

regulations about placing any landscaping in the municipal boulevard, which is a 5-6m strip of land between the

road and your property line. This includes any changes to widen your driveway with asphalt, paving stones, or other

hard surfaces. If you are unsure about what is acceptable, please call your Customer Care Coordinator.

More information is available on these and other topics visit us online at:

www.mattamyhomes.com/GTA/Service-Centre


http://www.mattamyhomes.com/GTA/Service-Centre

© 2015 Mattamy Homes Limited – GTA Division

7880 Keele Street, Vaughan, ON

Tel: (905) 907-8888


E. & O.E. December 2014

We hope the information

provided here for you will help to make

your new home experience

a satisfying one.

Thank you for purchasing your

new home from Mattamy.



reference guide - mattamy homes |...

Documents