references - shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/24904/12/12_references.… · 207...

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202 REFERENCES 1. Agarwal, R. and Prasad, J. “A conceptual and operational definition of personal innovativeness in the domain of information technology”, Information Systems Research, Vol.9, No.2, pp. 204-215, 1998. 2. Ajzen, I. “The theory of planned behaviour”, Organizational Behaviour and Human Decision Processes, Vol.50, No.2, pp.179–-211.1991. 3. Ajzen, I. and Fishbein, M. “Attitude-behavior relations: A theoretical analysis and review of empirical research”, Psychological Bulletin, Vol.84, pp.888-918.1977. 4. Ajzen, I. and Fishbein, M. ‘Understanding Attitudes and Predicting Social Behaviour’, Englewood Cliffs, NJ: Prentice Hall, 1980. 5. Ajzen, I. Attitudes, personality, and behavior. Chicago: Dorsey Press, 1988. 6. Anderson, J. C. and Gerbing, D. W. Structural equation modeling in practice: A Review and recommended two-step approach. Psychological Bulletin, Vol.103, No.3, pp. 411-423, 1988. 7. Anderson, J. E. and Schwager, P. H. SMEs Adoption of Wireless LAN Technology: Applying UTAUT Model, Proceedings of the 7th Annual Conference of the Southern Association for Information Systems, 2003. 8. Ang, J. and Pavri, F.A. “Survey and Critique of the Impact of Information Technology”, International Journal of Information Management, Vol. 17, No.3, pp.122-30, 1994. 9. Anton, J. and Hoeck, .M. E- Business Customer service, The Anton Press, Santa Monica, CA, 2002. 10. Anton, J. Customer Relationship Management: Making Hard Decisions with Soft Numbers. Prentice-Hall, Englewood Cliffs, NJ, 1996. 11. Attewell, P. “Technology Diffusion and Organisational Learning: The Case of Business Computing”, Organisation Science, Vol. 3, No. 1, pp. 1-19, 1992.

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Page 1: REFERENCES - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/24904/12/12_references.… · 207 59. Crosby, A. L. “Exploding Some Myths about Customer Relationship Management”,

202

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